---
title: SecureLink Customer Connect Reviews
meta_title: 'SecureLink Customer Connect Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter 32 reviews by the users' company size, role or industry to
  find out how SecureLink Customer Connect works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 32
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---

# SecureLink Customer Connect Reviews
**Vendor:** SecureLink  
**Category:** [Remote Support Software](https://www.g2.com/categories/remote-support)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 32
## About SecureLink Customer Connect
Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.





## SecureLink Customer Connect Discussions
  - [How is secure third-party remote access different than Desktop Sharing and VPN?](https://www.g2.com/discussions/securelink-vs-vpn-and-desktop-sharing) - 1 comment, 1 upvote
  - [Can SecureLink run on VMware or Hypervisor?](https://www.g2.com/discussions/compatibility-8b196657-e7f1-43ee-87ef-b831e9938d42) - 2 comments, 1 upvote
  - [Can multiple technicians connect to the same customer at once with SecureLink?](https://www.g2.com/discussions/support-technicians) - 2 comments, 1 upvote
  - [Can SecureLink integrate with Active Directory?](https://www.g2.com/discussions/6719-active-directory-integration) - 1 comment, 1 upvote
  - [What are the network requirements for the SecureLink Server?](https://www.g2.com/discussions/network-requirements) - 1 comment, 1 upvote

- [View SecureLink Customer Connect pricing details and edition comparison](https://www.g2.com/products/securelink-customer-connect/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-23+05%3A32%3A26+-0500&secure%5Bsession_id%5D=f023ed61-a113-4cef-8c01-883b22502529&secure%5Btoken%5D=f1ee5b55833f96983b0f6739815a62053d7b87e0db54f33c0a9ad15a7ff8db41&format=llm_user)

## SecureLink Customer Connect Features
**Administration**
- Screen Sharing
- File Sharing
- Session Recording
- Unattended Remote Access
- Multi - Session Handling
- Multi-Monitor Support

**Maintenance**
- Remote Reboot
- Remote Printing

**Communication **
- Text Chat

**Security**
- Data Encryption
- Compliance

**Device Support**
- Multi-Platform Support
- Cross-Platform

**Performance**
- Reporting

## Top SecureLink Customer Connect Alternatives
  - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (386 reviews)
  - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,950 reviews)
  - [RealVNC](https://www.g2.com/products/realvnc/reviews) - 4.7/5.0 (417 reviews)