
What I appreciate most is their ability to act like a true partner. They’re not just checking boxes or fulfilling briefs—they’re invested. Our account manager is in regular contact, constantly thinking ahead and bringing new ideas to the table. It never feels like we’re managing an agency; it feels like we’ve gained a strategic teammate who genuinely cares about the outcomes. Review collected by and hosted on G2.com.
To be honest, the typical downsides of working with an outside agency don’t really apply here. We’re a remote company, and because our Secret Sushi account rep is so hands-on and embedded in our work, it often feels like we’re working with an internal team. That said, like with any external partner, there’s always a ramp-up period on new projects or unfamiliar subject matter—but they’ve consistently gotten up to speed quickly. Review collected by and hosted on G2.com.
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