--- title: SatisMeter Reviews meta\_title: 'SatisMeter Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how SatisMeter works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 39 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### SatisMeter Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of SatisMeter beneficial, requiring little training to navigate effectively. [(1 mentions)](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950438&qs=pros-and-cons#reviews) Users find SatisMeter's **ease of use** beneficial, requiring minimal training to navigate the interface effectively. [(1 mentions)](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950441&qs=pros-and-cons#reviews) Users experience **exporting issues** as each survey must be exported separately, complicating data management significantly. [(1 mentions)](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950445&qs=pros-and-cons#reviews) Users report **poor customer support** , finding it difficult to obtain help when questions arise. [(1 mentions)](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950437&qs=pros-and-cons#reviews) Users face **survey issues** including limited options, intrusive pop-ups, difficult data extraction, and poor customer support. [(1 mentions)](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950435&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SatisMeter ##### 1. Ease Users find the **ease of use** of SatisMeter beneficial, requiring little training to navigate effectively. [ See 1 mentions ](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950438&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 2.0/5 "Minimal value" What do you like about SatisMeter? The interface is rather easy to use without extensive training ##### 2. Ease of Use Users find SatisMeter's **ease of use** beneficial, requiring minimal training to navigate the interface effectively. [ See 1 mentions ](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950441&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 2.0/5 "Minimal value" What do you like about SatisMeter? The interface is rather easy to use without extensive training ### Top Cons or Disadvantages of SatisMeter ##### 1. Exporting Issues Users experience **exporting issues** as each survey must be exported separately, complicating data management significantly. [ See 1 mentions ](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950445&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 2.0/5 "Minimal value" What do you dislike about SatisMeter? lack of options when it comes to building different types of surveys and feedback channels. The pop-up modal is too big and very intrusive. Extracti ##### 2. Poor Customer Support Users report **poor customer support** , finding it difficult to obtain help when questions arise. [ See 1 mentions ](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950437&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 2.0/5 "Minimal value" What do you dislike about SatisMeter? lack of options when it comes to building different types of surveys and feedback channels. The pop-up modal is too big and very intrusive. Extracti ##### 3. Survey Issues Users face **survey issues** including limited options, intrusive pop-ups, difficult data extraction, and poor customer support. [ See 1 mentions ](https://www.g2.com/products/satismeter/reviews?filters%5Bsentiment_snippet%5D=1950435&qs=pros-and-cons#reviews) See Related User Reviews ![Zina A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zina A.") ZA Zina A. Mid-Market (51-1000 emp.) 2.0/5 "Minimal value" What do you dislike about SatisMeter? lack of options when it comes to building different types of surveys and feedback channels. The pop-up modal is too big and very intrusive. Extracti ## Top-Rated Alternatives [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Delighted](https://images.g2crowd.com/uploads/product/hd_favicon/0d60da728a1f63a0691e6d9649cc21b1/delighted.svg "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![Nicereply](https://images.g2crowd.com/uploads/product/hd_favicon/1487566408/nicereply.svg "Nicereply") Nicereply 4.5/5(431) ](https://www.g2.com/products/nicereply/reviews) [ View All Alternatives ](https://www.g2.com/products/satismeter/competitors/alternatives) ![Václav P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Václav P.") VP Václav P. Chief Marketing Officer Small-Business (50 or fewer emp.) 2/9/2018 "Customer feedback we would not get from anywhere else" 5/5 What do you like best about SatisMeter? The tool is very easy to implement, it has integration with Slack and the support is very responsive. I like that. At the end we see honest and open feedback which we wouldn't get directly. Review collected by and hosted on G2.com. What do you dislike about SatisMeter? That is hard to say. The tool does what we need, the price is ok and I even like the UX. So it is hard to complain. Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? Mostly it is warning us. To take down the churn rate is critical to us. So any signal is appreciated by our CS team who can work with that afterwards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![George M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George M.") GM George M. Lead Customer Success Manager E-Learning Small-Business (50 or fewer emp.) 10/8/2017 "Simple but efficient NPS tool" 4/5 What do you like best about SatisMeter? It is a simple tool that does its job. Low pricing. For the past months it has added several useful integrations with other platforms and is constantly (if slowly) evolving. Review collected by and hosted on G2.com. What do you dislike about SatisMeter? We would have liked to see a few more customizations available in terms of the look of the NPS message as well as its means of delivery, i.e., also add an email delivery option. In general, the platform offers very few settings . I would like to see other survey types available, such as CSAT ones. The ability for additional questions with different types, as getfeedback does, would add significant value and flexibility to the product. Review collected by and hosted on G2.com. Recommendations to others considering SatisMeter: Other platforms, such as Getfeedback or Wootric, also offer additional features such as comprehensive CSAT questionnaires, or segmentations of the responses based on features like the customer's pricing plan. Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? Satismeter is used in order to measure the NPS satisfaction for the SAAS company's platform. It has helped us reach out to detractors in order to benefit from their opinion and remedy any bad relationship with them. However, we are forced to seek other solutions in order to measure other, more sophisticates, satisfaction metrics in terms of our customers. Review collected by and hosted on G2.com. Show More 11/4/2017 Validated ReviewerIncentivizedSource: G2 invite ![Tereza M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tereza M.") TM Tereza M. Happiness Officer Small-Business (50 or fewer emp.) 2/13/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Great tool for customer feedback" 5/5 What do you like best about SatisMeter? I appreciate especially the user-friendly interface and clear information. The integration with Slack is also great - I can respond our clients quickly. Review collected by and hosted on G2.com. What do you dislike about SatisMeter? Probably nothing from us :) But I got feedback from some of our clients that Satismeter requires their feedback to our services very often. Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? We receive the feedback from customers and tips how to improve our services. We also track our NPS with Satismeter. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 2/26/2018 "Really good and useful" 5/5 What do you like best about SatisMeter? It is clear and get all the information we need to better satisfy our client Review collected by and hosted on G2.com. What do you dislike about SatisMeter? There is Nothing I dislike for now i would need to use it for a bit longueur Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? Better satisfy opur clients and have quick feedbacks from our clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LH Libor H. Mid-Market (51-1000 emp.) 2/23/2018 "Using SatisMeter for measuring customer satisfaction in digital channels." 4.5/5 What do you like best about SatisMeter? Simplicity. Easy to implement and use. Userfriendly environment. Potential for extension. Review collected by and hosted on G2.com. What do you dislike about SatisMeter? Sometimes troubles with login. Reactivity of the support. Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? Measuring customer satisfaction with our WEB pages and Internet banking. Supports with managing digital customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 10/11/2017 "Awesome NPS tool " 5/5 What do you like best about SatisMeter? Great tool for managing NPS across your customers lifecycle. Powerful, yet simple to use. Multi-channel, great in-app engagement. Awesome two-ways Segment integration. Great Support team. Review collected by and hosted on G2.com. What do you dislike about SatisMeter? Almost nothing? Wish perhaps emails were a bit more customizable, but that is a minor thing for us (most of our replies come from in-app). Review collected by and hosted on G2.com. Recommendations to others considering SatisMeter: The best NPS tool on the market, specially if you are using Segment already as your data hub Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? We track NPS across multiple stages in our customer lifecycle, to understand how product changes and/or marketing/product initiatives impact customer satisfaction. Satismeter has been an integral part of our feedback cycle, allowing us to increase time to market for new features and make our customers happier along the way! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/8/2018 "NPS made easy :)" 4.5/5 What do you like best about SatisMeter? Intercom integration, very easy to setup Review collected by and hosted on G2.com. What do you dislike about SatisMeter? Could offer more flexiblity in terms of targeting users Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? Receiving Systematic, actionable Customer feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bernadette F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bernadette F.") BF Bernadette F. Customer Success Evangelist Computer Software Small-Business (50 or fewer emp.) 2/21/2017 "Love this product for NPS! " 4.5/5 What do you like best about SatisMeter? SatisMeter allows us to distribute an NPS to users while they are logged into our application. The set up was easy enough and the dashboard is clearly displayed with the results of the survey. Ondrej and Jakub at SatisMeter are very responsive to questions and great to work with! Review collected by and hosted on G2.com. What do you dislike about SatisMeter? It would be nice to have the ability to tag responses or respond to the users within the application so as to keep everything in one place. Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? The SatisMeter NPS has given us some great insight into how our users are finding value with our product and what improvements they would like to see being made. By following up with our "promoters" we have been able to generate customer success stories and testimonials. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![James K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James K.") JK James K. Partner Internet Small-Business (50 or fewer emp.) 7/28/2016 "Great integrations, an indispensable tool for SaaS owners." 5/5 What do you like best about SatisMeter? The integrations with other tools such as intercom make this a great tool to use. Review collected by and hosted on G2.com. What do you dislike about SatisMeter? If I had to pick something, I'd say the colours are a bit weird. I think I can customize how they appear in our app though. Review collected by and hosted on G2.com. What problems is SatisMeter solving and how is that benefiting you? We get to measure our customers happiness with our service. Review collected by and hosted on G2.com. Show More Response from Ondrej Sedlacek of SatisMeter [Editedit](https://www.g2.com/survey_responses/satismeter-review-159929/official_response/edit) Hi James, Thank you for the nice review. Yes, you can easily customize the colors of SatisMeter survey to comply with your own design. 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