Sangoma Unified Communications Platform Reviews & Product Details

Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions.

Seller

Sangoma

Discussions

Sangoma Unified Communications Platform Community

Languages Supported

English, French, Spanish

Solution Type

All-in-One

Overview by

David Dutton (Director of Revenue Operations at Sangoma)

Pricing

Pricing provided by Sangoma Unified....

Cloud

Starting at $17.99

1 User per month

Hybrid

Starting at $17.99

1 User per month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 252 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Sangoma Unified Communications Platform Integrations

(8)

Integration information sourced from real user reviews.

Sangoma Unified Communications Platform Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Sangoma Unified Communications Platform, and what problem is it built to solve?

Sangoma Unified Communications Platform is an in-house-developed communications platform with cloud, hybrid, and on-premises deployment options. It brings voice, video, networking, security, and hardware into a communications offering intended to serve varied IT needs and reduce the complexity of working with multiple communications providers.

What languages does Sangoma Unified Communications Platform support?

Sangoma Unified Communications Platform supports 3 languages: English, French, and Spanish.

What company sizes and industries is Sangoma Unified Communications Platform the best fit for?

Sangoma Unified Communications Platform is most represented among small businesses and mid-market organizations, with healthcare, financial services, education, and technology among the more prominent industries.

Company size — Small business: A strong cluster of positively rated use comes from organizations with 50 or fewer employees.
Company size — Mid-market: Mid-market organizations are also well represented among positive experiences.
Healthcare: Organizations in healthcare describe using the platform for everyday business communications and call handling.
Financial services and education: These industries also appear among the stronger positive-fit clusters.
Technology and retail: Positive experiences span technology-focused businesses and retail organizations as well.

How long does it take to implement Sangoma Unified Communications Platform across a team?

Implementation is most commonly reported as taking less than a month, though some teams are live in less than a day and more involved deployments take longer.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also frequently reported
1–3 months	Reported in a smaller cluster
6–12 months	Occasional longer deployment

What customer support options does Sangoma Unified Communications Platform provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and a knowledge base, including 24/7 live-representative support. The experience can be very helpful and knowledgeable, with issues resolved quickly, though some teams encounter variable response times or troubleshooting that does not fully resolve the problem.

What is the experience like for teams switching to Sangoma Unified Communications Platform from another tool?

Switching to Sangoma Unified Communications Platform often means moving from an aging or difficult-to-manage phone system to a more flexible setup with greater control over call handling. Organizations coming from legacy PBXs such as Mitel, NEC, Panasonic, or Toshiba, as well as hosted VoIP systems, describe gains in self-service administration, call routing, multi-location support, and access to features such as IVR and call queues; cost reduction is another common motivation. Basic deployments can feel straightforward, while more complex configurations may require extra learning or implementation help.

What features or capabilities could make Sangoma Unified Communications Platform even more useful?

The most useful improvements would make advanced setup easier and give teams more flexibility in day-to-day administration.

Simpler IVR and call-flow tools: Make complex menus easier to build, visualize, copy, and maintain.
More flexible reporting: Expand report customization and make full call-log data easier to export and share.
A more dependable mobile experience: Improve app stability and consistency for placing and receiving calls.
Richer call-center controls: Add more options for queue handling, abandoned calls, callbacks, and routing.
More intuitive administration: Make common settings and troubleshooting tools easier to find and manage directly.

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Verified User in Architecture & Planning

Mid-Market (51-1000 emp.)

4/26/2019

"I've been using Switchvox for the last 5 years"

4.5/5

What do you like best about Sangoma Unified Communications Platform?

Switchvox is a solid enterprise phone system at a reasonable price point. I think its biggest benefit is the simplicity of use. When I started using Switchvox 5 years ago, I was still green in the telephony area. I was able to pick up and understand the platform with minimal effort and ease. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

I would say the biggest thing to dislike would be the additional feature set. For us, we only need basic phone and voicemail functionality. If you ran a call center environment, I don't know how well Switchvox would stack up against the competition. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

If you need a solid offering in the SIP space - Switchvox is it. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

We are using Switchvox for basic phone features across all facilities in our company. The biggest benefit for us is getting into the SIP space at a fraction of the cost of other providers. Review collected by and hosted on G2.com.

Jack D.

Sales Manager / President

Small-Business (50 or fewer emp.)

5/1/2019

"Equipment is reliable with a good display"

4/5

What do you like best about Sangoma Unified Communications Platform?

The LCD display is easy to read and the speed dialer is easy to setup and use. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Poor instructions. The company that sold us the system was not well trained and we never did get some of the features that we were promised. Review collected by and hosted on G2.com.

Verified User in Utilities

Mid-Market (51-1000 emp.)

4/25/2019

"Happy With My phone system."

5/5

What do you like best about Sangoma Unified Communications Platform?

How easy it is to use and to do changes on things that I need to work on. How I can get in a get calls that are recorded. I can control calls, I can create groups. that I really like because it is pretty easy to understand doing that. All and all I am pretty happy with the product I own here. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Honestly, at the moment I can not tell you what I dislike about your product. I am pretty new to this and I have been happy with what I have been working with. Review collected by and hosted on G2.com.

Brad H.

IT Director

Small-Business (50 or fewer emp.)

4/24/2019

"Great system"

3.5/5

What do you like best about Sangoma Unified Communications Platform?

I like the web interface and the ability to forward a phone to a cell phone with the push of a button. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

I don't like the complexity of number masking. I called tech support a few times and we are still unable to dial some numbers. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

It's an easy to manage system that can be highly customized. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

We have solved the problem of sometimes having a receptionist and sometimes not. The phone system rings to a central phone and if no one picks up it rings everywhere. We also added DID numbers that helped redirect calls to the right person without wasting others' time. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/30/2019

"Why I Like Switchvox"

5/5

What do you like best about Sangoma Unified Communications Platform?

One of the things I like best about Switchvox is the support. If I can't figure it out or need a suggestion on how to proceed with creating functionally they are very helpful. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Not much to dislike. Wish it had more SIP and H323 integration for Video devices. Wish it was cheaper for Non-Profits. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

You will be very satisfied with Switchvox. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

The mobile app is great for our on the go employees that need to reach other employees via contacts as well as having a caller ID that sends outbound recipients back to the main number when they try and call back. Review collected by and hosted on G2.com.

Shawn S.

IT Manager

Mid-Market (51-1000 emp.)

4/24/2019

"Very solid PBX with nice features"

4/5

What do you like best about Sangoma Unified Communications Platform?

The system just runs and requires very little maintenance. Easy setup with only a few small issues to get around. Technical support is responsive and knowledgeable...there hasn't been any issues that haven't been solved. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

For the most part there isn't anything I dislike. I will say the cell phone app has been a challenge to get working and occasionally I have to restart the system software because the switchboard gets wonky. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

If you are looking for an easy do it yourself PBX for your business, this is the one! Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

Efficient answering of phones and keeping road workers in the loop of the phone system. Review collected by and hosted on G2.com.

Jose M.

Director of IT

Mid-Market (51-1000 emp.)

4/24/2019

"It was simple enough to deploy relatively quickly with little experience"

5/5

What do you like best about Sangoma Unified Communications Platform?

It was simple enough to deploy relatively quickly with little experience. I went through an extensive learning curve establishing our VoIP network. As a small non-profit school, we found all vendors were aggressively pushing us towards extremely expensive systems that were meant for call centers and not schools. This was the right fit for us and I saved the school at least 50-60K. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

The licensing system was very confusing. The registration numbers and license numbers were a real hassle. Review collected by and hosted on G2.com.

Brian A.

Owner/Managing Member

Mid-Market (51-1000 emp.)

4/24/2019

"8 years in and still love it!"

5/5

What do you like best about Sangoma Unified Communications Platform?

Features and performance for the price is exceptional. Once you get over a handful of phones, the cost of cloud-based systems is simply too high. Running our own Switchvox has saved us tremendous amounts of money over the years. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

The frequency of updates and new features has slowed a bit the last few years, but the system is still rock solid and an excellent value. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

If you have a virtualization cluster with high availability, run Switchvox in VM form. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

With 100 extensions and numerous IVRs, Switchvox gives us complete control of our communications infrastructure, allowing us to reduce costs and increase productivity. Review collected by and hosted on G2.com.

Per B.

Partner | Manager

Small-Business (50 or fewer emp.)

4/25/2019

"Amazing on boarding experience and support"

5/5

What do you like best about Sangoma Unified Communications Platform?

On the rare occasion I have needed support with my VOIP service I have always been greeted with friendly and knowledgeable client success teams who as helped me solve the problem. Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Nothing really. Everything works as expected. Perhaps more integration options with client databases and pos systems Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/24/2019

"It's good for what it is"

4.5/5

What do you like best about Sangoma Unified Communications Platform?

Good call quality, advanced feature set, cloud hosting, and easy to deploy Review collected by and hosted on G2.com.

What do you dislike about Sangoma Unified Communications Platform?

Cloud hosted has a limited subset of features vs on-prem, Digium won't give you things like Single Sign On or Caller ID modifications if you're on a cloud instance. It's annoying but those features aren't worth the risk of having an on-prem PBX. Review collected by and hosted on G2.com.

Recommendations to others considering Sangoma Unified Communications Platform:

Test every feature you have before go-live, configure your on-prem networks for QoS. Review collected by and hosted on G2.com.

What problems is Sangoma Unified Communications Platform solving and how is that benefiting you?

Our mobile work force is available from almost any corner of the world. Switchvox allows us to issue softphones to our users so they're able to stay in communication while outside of home base. Review collected by and hosted on G2.com.