Sangoma Unified Communications Platform Reviews & Product Details

All inclusive product, great phones and support and all the features you would expect to have plus some. Easy to administer. Review collected by and hosted on G2.com.

I would like to see a modified IVR system, as I never minded working backwards to create IVR flow, large IVR structures get a bit confusing. Good planning on paper helps. My biggest item with the process is having large scale IVR's that I need to copy. I would like the ability to copy a IVR, this would allow me to make a developer copy of it and try it while changing things then always have a the ability to go back to the original if needed, or make a copy then change all the steps to new ones but keeping the same structure. Ive spent countless hours re-creating the same IVR's just to change a few things in the steps. Review collected by and hosted on G2.com.

We moved from a hosted Asterisk system to Switchvox when the hosted system just would not perform the way we expected it to. The Switchvox product met all of our needs and we really like having completely control over the system and how we use it. The management is simple and the hardware has been pretty good so far. Review collected by and hosted on G2.com.

Contacting Switchvox technical support can be troublesome and if you are not on the right plan they won't talk to you on the phone. The other big complaint I have is that the system license can only be registered a set number of times before you have to contact support. This has created problems for us during upgrade/restore procedures when it was difficult to get Switchvox on the phone to increase the license registrations. Review collected by and hosted on G2.com.

I like how easy it is to configure and use the system. Our old system didn't allow users to change their own settings and forwarding options. Giving them that ability was really nice. Review collected by and hosted on G2.com.

Some macro level admin functions for security aren't there. Ability to see logging of web users. Also, no ability to see how many conference lines are left open. Review collected by and hosted on G2.com.

The Switchvox system is so robust we have all basic features and without any additional licenses all the enhance features available in Switchvox. We are not into call center business so as a manufacture company this is the best phone system fits for our organization. Very cost effective, seamless we can also integrate to our legacy Phones system. The best part we like is GUI interfaces for both admin and the end users. There can be a lot of things possible with this appliance, it's a UC solution but scope is limitless. For example, we use Mobile app on cell phone for users, they just love it. Review collected by and hosted on G2.com.

Little unstable at sometime, like it freeze. But that is very rare occasion, since its an application run on our Virtual machine we feel it may be due to several factors. Considering the cost which is a fraction of other big manufacturer phone system it does its job very well. Depends on the nature of business we have to choose wisely, if it's a large call center may not be a good option. Review collected by and hosted on G2.com.

The platform is intuitive and user-friendly. The hardware and software does exactly what we need it to and many things can be customized. Review collected by and hosted on G2.com.

While I'm sure the size is pretty standard, I would like it if the desk phones took up less space. Review collected by and hosted on G2.com.

Switchvox makes it easy to add new employee extensions, manage and change the IVR, view reports and watch an overview of every call we are handling. Its user interface is very friendly and easily maneuvered. Overall the system offers a lot of customization and features that have helped our business. Review collected by and hosted on G2.com.

One downside that I have noticed with the system is the number of measure I can have for a given report. It would be nice to be able to include more information on a single report instead of having to pull three reports to get everything I want. Review collected by and hosted on G2.com.

The upside to using the system is the ease of use. Can easily setup IVR/call routing etc. Easy to use phones, Review collected by and hosted on G2.com.

Tech support, they do not seem to know their product. initial troubleshooting is so inaccurate and rarely helpful. Most issues require us in IT to determine root cause and request a fix or hardware from switchvox. i.e. "your issue is a broken pipe" - Review collected by and hosted on G2.com.

Honestly, I love the interface is so easy to use and the screens are easy to read. Review collected by and hosted on G2.com.

I dislike that some phones have icons on the buttons as opposed to words. This has made it more difficult for some of our older staff members to use. Review collected by and hosted on G2.com.

There are so many areas that have improved our experience. Administration and settings changes have never been easier, the ease of calls (forwarding, voicemails, hold, etc.) is far superior than our previous system. It is a simple system to train new employees on, which has been essential as our company continues to grow. Review collected by and hosted on G2.com.

The system itself has no downside that I've seen in the year or so we have been working with it. The hardest part was in the beginning when we were switching systems. Overall a great experience. Review collected by and hosted on G2.com.

I like the ability to make changes.. Add/Remove phone numbers.. Add/Remove Phone Extensions. I also have tied our custom CRM into Switchvox to track all calls to and from our clients. Review collected by and hosted on G2.com.

When you add and new extension .. you have to manually add that extension to each user's directory manually. Because each user has their own version of the directory. Would be nice if you could have a way to just put new extension into each user's last listing or their directory. Review collected by and hosted on G2.com.