Salesmsg Reviews (414)

Reviews

Salesmsg Reviews (414)

4.7
414 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and seamless HubSpot integration of Salesmsg, highlighting how quickly they can set up and start messaging clients without extensive training. The platform's intuitive interface and ability to save templates for frequent messages significantly enhance communication efficiency. However, some users note that the mobile app can be laggy at times.

Pros & Cons

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Todd B.
TB
Todd B.
Sales Representative
Small-Business (50 or fewer emp.)
"Easy Texting and Calling with Reliable Chat History"
5/5
What do you like best about Salesmsg?

It doesn’t delete chats, so I can always find a conversation even if it’s weeks old. Texting is a breeze, and calling people has never been easier. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

It records all conversations, and I’d like the option to turn that off. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

🌟 Thanks so much for the 5 star review! We're thrilled that having a separate work number makes it easy to know when a client is calling, and that our web texting and reliable chat history are making your life easier.

Regarding Call Recording, if it's not set at your organization level by an Admin, you can absolutely turn it off on a personal level. Here's more on that: https://help.salesmessage.com/en/articles/14896282-call-recording

Kyra B.
KB
Kyra B.
Small-Business (50 or fewer emp.)
"Flawless Client Management and Communication"
5/5
What do you like best about Salesmsg?

I really like how Salesmsg helps me keep everything organized and my clients all in order. I enjoy being able to keep all of my clients in specific columns with easy access, and I find the ability to call and text very useful. Honestly, I love everything about it. The initial setup was very smooth and easy, with no problems at all. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Maybe being notified when you get a text message through Salesmsg. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

Thanks so much for the kind words! We're thrilled to hear Salesmsg has helped keep your client communication organized and easy to manage. It's great to know setup was smooth. Here's more information on how to get desktop browser notifications: https://help.salesmessage.com/en/articles/3193523-how-to-get-desktop-browser-notifications. For more assistance, reach out to a support agent via live chat, or by emailing support@salesmessage.com.

John-Reed M.
JM
John-Reed M.
President
Mid-Market (51-1000 emp.)
"Easy to Use with Smooth HubSpot Integration"
4.5/5
What do you like best about Salesmsg?

Integration with HubSpot and ease of use. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I wish the integration was a little more embedded into core HubSpot functionality vs it being a widget I can access from HubSpot. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

We really appreciate you taking the time to review us! We're so glad to hear the HubSpot integration and ease of use have been working well for you, especially with automating texts into your workflows.

We also appreciate the feedback on making the integration feel more embedded within HubSpot, and I'll be sure to share it with our product team as we continue to improve. Thanks for choosing Salesmsg!

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Text Customers from Your Desktop—Salesmsg Keeps Work Separate"
5/5
What do you like best about Salesmsg?

Salesmsg gives me the ability to text my customers right from my desktop, and from my work #. I don't really want work connected to my personal device, so this platform is great for that! Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Sometimes it can be a little tricky to make sure Salesmsg contacts link property to our CRM (hubspot). You just need to keep an eye on all of your contact's records and avoid duplicates in Salesmsg. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

Thank you for the thoughtful review! We're glad Salesmsg helps you keep work and personal communication separate while making it easy to connect with customers from your desktop. We also appreciate the feedback on contact syncing with HubSpot and duplicate records, it's valuable insight for our team.

Mark R.
MR
Mark R.
Chief Strategy Officer
Mid-Market (51-1000 emp.)
"User-Friendly Experience with Top-Notch After-Sales Support"
5/5
What do you like best about Salesmsg?

Very user-friendly, and the customer after-sales support is top-notch. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

none so far. i have not experienced any downsides to using SalesMsg for now Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

Thanks so much for the kind words! We're thrilled to hear you're enjoying the platform and that our support team has made a great impression. We appreciate your feedback and your support!

ALLIE T.
AT
ALLIE T.
Talent Acquisition Specialist
Mid-Market (51-1000 emp.)
"Love this texting platform!"
5/5
What do you like best about Salesmsg?

I love how user-friendly Salesmsg is! It definitely makes the process of reaching out to leads post-phone call a lot easier. My favorite feature is the canned messages if you use the same message a lot! Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

There is nothing really noteworthy about what I dislike. Maybe being able close messages automatically after sending instead of manually having to close them out. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

🌟 Thank you for your positive feedback! We're glad you appreciate the user-friendly nature of Salesmsg, and find the 'Saved Messages' feature helpful for reaching out to leads.

NM
Naod M.
FC
Mid-Market (51-1000 emp.)
"Best and most resourceful tool to use to bring in more business"
4.5/5
What do you like best about Salesmsg?

Salesmsg is really fast and has a simple, easy-to-use interface, which makes it straightforward to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Sometimes the app freezes or gets stuck, which can interrupt my workflow Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that you find Salesmsg fast and easy to use - that’s exactly what we aim for.

We’re sorry to hear that you’ve experienced the app getting stuck at times - that’s definitely not the experience we want for you. If you experience an issue again, please select the "Report a technical problem" on your mobile app so that our Dev team can look into this further.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy Setup, Excellent API for Text Campaigns"
5/5
What do you like best about Salesmsg?

I use Salesmsg for my texting campaigns with A2P and it helps me connect with businesses effectively. I like that it allows me to send A2P compatible text messages to businesses. The API documentation is great and easy to work with, and it has all the endpoints I need for stats. The initial setup was pretty easy. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

The workflow could use work, especially to make space between sent messages, as they fire at the same time now when added. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

🌟 Thank you for the 5-star review! We're happy to hear the setup was easy, and that our API docs and reporting endpoints have been a good fit for your texting campaigns. We also appreciate the feedback on workflow message timing, and will take it into consideration for future improvements. Thanks for being part of Salesmsg!

Michael R.
MR
Michael R.
General Manager
Small-Business (50 or fewer emp.)
"Easy-to-Use Platform with a Simple System That Works for Everyone"
5/5
What do you like best about Salesmsg?

Easy-to-use platform with a simple system that works well for everyone. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I wish the SMS messages would stay available on the platform longer, especially given what we use it for. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

Thank you so much for the kind words! We're thrilled to hear the platform has been easy to use for your whole team.

Regarding message availability - we'd be happy to look into this further for you. To make sure we understand exactly what you're after, feel free to reach out to our live support chat, or email us at support@salesmessage.com, and we'll do our best to help.

We're glad Salesmsg makes reaching your members easier!

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Streamlined Communication, Effortless Setup"
5/5
What do you like best about Salesmsg?

I love the ease of use that Salesmsg offers. It's fantastic that I was up and running the first day because the setup was very easy. I also appreciate the ability to create templates for future messages, which makes responding to commonly asked questions quick and efficient. Instead of typing out responses at each touch point, I can send them via text in seconds, saving me a lot of time and effort. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Having it connect directly to HubSpot for CRM ease. I would like to be able to text a client directly out of HubSpot from their contact page. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

Thanks so much for your review! We're glad to hear Salesmsg makes it easy to stay connected with your customers and that the alerts help you keep up with messages without being distracting during the day.

We also appreciate your suggestion about adding more channel options for prioritizing different groups - feedback like this helps us continue improving. Thanks again for sharing!