Consulting Services for Salesforce Service Cloud

Active Data Solutions is specialized in the design, implementation, and support of industry-leading technologies and ables to provide a broad range of managed IT services and solutions

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Adaptal is a certified Salesforce consulting partner dedicated to delivering customized Salesforce solutions that align with each client's unique business objectives. With a consultative approach, Adaptal ensures that every implementation is tailored to meet specific requirements, facilitating seamless integration with various enterprise systems such as ERP, eCommerce platforms, payment gateways, and website builders. This holistic strategy enhances workflow automation and operational efficiency. From initial planning to final deployment, Adaptal's team of technology experts provides comprehensive guidance, ensuring that Salesforce implementations not only meet but exceed client expectations. Key Features and Functionality: - Salesforce Implementation and Customization: Expertise in deploying and tailoring Salesforce solutions to fit specific business needs. - System Integration: Seamless integration of Salesforce with ERP systems, eCommerce platforms, payment gateways, and website builders to create unified workflows. - Comprehensive Support: End-to-end assistance from planning through deployment, ensuring smooth transitions and optimal system performance. - Industry-Specific Solutions: Specialization in sectors such as franchise management, member services, professional services, construction, real estate, and manufacturing, offering tailored solutions to address industry-specific challenges. Primary Value and Problem Solved: Adaptal addresses the complexities businesses face in implementing and integrating Salesforce solutions by offering personalized, end-to-end consulting services. By understanding each client's unique requirements, Adaptal ensures that Salesforce is not only implemented effectively but also integrated seamlessly with existing systems, enhancing operational efficiency and driving business growth. This approach mitigates common challenges such as poor user adoption, integration issues, and over-customization, providing clients with scalable, best-practice solutions that support long-term success.

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AddaxCRM is a certified Salesforce.com partner specializing in end-to-end Salesforce.com implementations, integrations and customizations for enterprises of all sizes

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Addcent is a certified Salesforce consulting partner established in 2011, specializing in guiding organizations through comprehensive digital transformations. With a focus on customer experience management, Addcent offers end-to-end services from initial strategic planning to system implementation and ongoing support. Their team comprises certified professionals adept in both configuration and development within the Salesforce platform, ensuring tailored solutions that align with business objectives. Key Features and Functionality: - Holistic Approach: Integrates management consulting, solution architecture, and application expertise to ensure cohesive governance, optimized workflows, and robust IT systems. - Certified Expertise: Employs a team of 12 certified Salesforce experts with 25 certifications, including Certified Administrators, App Builders, and Sales Consultants. - Comprehensive Service Portfolio: Offers a range of services covering marketing, sales, service, and delivery processes, facilitating seamless customer journey management. - Proven Methodology: Utilizes best practice solutions and a structured change management approach to deliver efficient and cost-effective digitalization for customer-centric operations. Primary Value and Solutions Provided: Addcent addresses the challenge of enhancing customer experiences while maintaining cost efficiency. By offering strategic guidance and implementing Salesforce solutions, they help businesses transform opportunities into tangible business value. Their approach ensures rapid, structured, and cost-effective digitalization, enabling organizations to adapt to evolving market demands and achieve their business goals effectively.

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ADR Technologies is a leading regional firm specializing in world-class digital transformation solutions. With over 30 years of experience, the company offers a comprehensive portfolio of services and technological solutions, collaborating with major global software manufacturers to serve its clients effectively. Key Features and Functionality: - Extensive Experience: Over three decades of expertise in implementing more than 50 call centers with over 3,000 agents, and deploying over 400 IVRs with 6,000 ports. - Diverse Professional Team: A multidisciplinary team of over 35 professionals, providing services across various sectors including banking, finance, insurance, real estate, commercial distribution, retail, public sector, and energy. - Comprehensive Salesforce Services: Offers a range of Salesforce services such as analysis, integration, implementation, optimization, and customer success, covering multiple clouds including Sales, Service, Experience, Health, Financial, and Pardot. - Strategic Partnerships: Collaborates with leading technology partners like Salesforce.com, Salesforce.org, Docusign, NICE, Message Bird, Coupa, and Ubiqua to deliver integrated solutions. Primary Value and Solutions Provided: ADR Technologies delivers tailored digital transformation strategies that enhance operational efficiency and customer engagement. By leveraging their extensive experience and strategic partnerships, they provide clients with innovative solutions that address complex business challenges, ensuring seamless integration and optimization of technological resources. Their commitment to excellence positions them as a strategic provider of digital transformation and innovation services, meeting the evolving needs of their clients.

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ANM designs, implements, and supports solutions from providers of technology, including Cisco, EMC, Microsoft, Citrix, and VMware.

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Aethereus is a multi-award-winning Salesforce Summit Partner specializing in delivering rapid, multi-cloud Salesforce transformations across the US and APAC markets. With a team of experienced strategists, designers, architects, and technologists, Aethereus focuses on industries such as Financial Services, Retail/Consumer Packaged Goods, Manufacturing, and Education. Their expertise encompasses Salesforce Industries, Marketing Cloud, core clouds , and analytics platforms like Tableau and CRM Analytics. By leveraging cutting-edge technologies—including AI, Machine Learning, Blockchain, and IoT—through their Aethereus Studio, they co-innovate with clients to explore new frontiers and deliver design-led experiences. Their proprietary accelerator packs, known as GO Packs, enable faster outcomes by implementing industry-specific solutions and automating processes in reduced timeframes. Aethereus is committed to helping organizations maximize their Salesforce investments to increase sales and enhance customer service. Key Features and Functionality: - Multi-Cloud Deployments: Expertise in implementing and integrating multiple Salesforce clouds, including Sales, Service, Experience, and Marketing Clouds. - Industry-Specific Solutions: Specialization in Salesforce Industry Clouds for sectors such as Manufacturing, Consumer Goods, Education, and Financial Services. - Accelerator Packs : Pre-built solution accelerators that enable rapid implementation of industry-specific processes, reducing time-to-market. - Aethereus Studio: A dedicated innovation hub that utilizes AI, Machine Learning, Blockchain, and IoT to co-create advanced solutions with clients. - Design-Led Experiences: Focus on crafting superior customer experiences through design thinking workshops and iterative prototyping. Primary Value and Solutions Provided: Aethereus addresses complex customer experience challenges by delivering rapid, multi-cloud Salesforce transformations tailored to specific industries. Their approach combines deep industry expertise with advanced technologies to provide actionable insights, predictive analytics, and intelligent automation. By leveraging their GO Packs and Aethereus Studio, they enable clients to achieve faster concept-to-market timelines, enhance operational efficiency, and drive innovation. Ultimately, Aethereus empowers organizations to maximize their Salesforce investments, leading to increased sales, improved customer service, and sustained business growth.

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Agilcon is a dedicated Salesforce Platinum Consulting Partner specializing in delivering top-tier Salesforce-based solutions and outsourcing services. With a team of highly motivated consultants and engineers, Agilcon guides organizations through the complexities of implementing Salesforce, ensuring successful adoption and optimal user experience across both mobile and desktop platforms. Their commitment to innovation and customer success has established them as a trusted partner in the Salesforce ecosystem. Key Features and Functionality: - Comprehensive Services: Agilcon offers a full spectrum of services, including process discovery, business analysis, solution architecture design, Salesforce configuration and development, data and business process integrations, data migrations, and training and support services. - Expert Team: The company employs highly experienced consultants with diverse business expertise, complemented by an enthusiastic and professional engineering team. - Proprietary Applications: Agilcon has developed its own portfolio of Salesforce-based cloud applications, such as GECKO HRM, a next-generation Human Resources Management System built entirely on the Salesforce platform, and CHIMPSYNC, which enables advanced segmenting and seamless synchronization between Salesforce and MailChimp. Primary Value and Solutions Provided: Agilcon's primary value lies in its ability to deliver tailored Salesforce solutions that enhance sales, support, and marketing activities for both B2B and B2C organizations. By leveraging best practices and tools from Salesforce's Sales Cloud, Service Cloud, and Marketing Cloud, Agilcon helps businesses streamline their processes, improve customer engagement, and drive growth. Their focus on user experience and successful adoption ensures that clients maximize the return on their Salesforce investment, addressing challenges related to CRM implementation, data integration, and process optimization.

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Agile Cloud Consulting is a leading Salesforce, Snowflake, and custom development partner operated by Salesforce alums and a Salesforce MVP Hall of Famer. Our team has successfully delivered some of the most complex Salesforce projects of all time.

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Ailo-IT is a registered Salesforce partner specializing in guiding small and medium-sized enterprises (SMEs) and startups through their digital transformation journeys. With a focus on cost-efficient, swift, and professional implementation of business models on the Salesforce platform, Ailo-IT offers tailored solutions that align with the unique needs of smaller organizations. Their expertise encompasses Salesforce consulting, implementation, and administration, ensuring clients receive comprehensive support from initial analysis to continuous development of their solutions. Key Features and Functionality: - Salesforce Implementation: Expertise in deploying Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud to optimize various business processes. - Third-Party Integrations: Seamless integration with accounting and ERP systems (e.g., Bexio, SevDesk, SAP, CTI solutions (e.g., Avaya, 3CX, CRM and HelpDesk platforms (e.g., Zoho, HubSpot, e-commerce platforms (e.g., WooCommerce, Shopify, and marketing tools (e.g., MailChimp, WordPress. - Migration Services: Assistance in migrating from other CRM systems like Sugar CRM, Pipedrive, and Dynamics to Salesforce, ensuring data integrity and minimal disruption. - Custom Development: Development of tailored applications and workflows using Salesforce's latest technologies, including certified App-Builder and Flow expertise. Primary Value and Solutions Provided: Ailo-IT addresses the challenges SMEs and startups face in digitalization by offering customized Salesforce solutions that enhance operational efficiency and scalability. Their services enable businesses to integrate various systems, automate processes, and improve customer relationship management, leading to increased productivity and growth. By focusing on the specific requirements of smaller organizations, Ailo-IT ensures that clients receive personalized attention and solutions that are both effective and affordable.

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