--- title: Agentforce Communications (formerly Salesforce Communications Cloud) Reviews meta\_title: 'Agentforce Communications (formerly Salesforce Communications Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 27 reviews by the users' company size, role or industry to find out how Agentforce Communications (formerly Salesforce Communications Cloud) works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 27 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- ### Agentforce Communications (formerly Salesforce Communications Cloud) Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **automation tools** for saving time and enhancing the consistency of customer interactions. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369369&qs=pros-and-cons#reviews) Users value the **centralized communication** capabilities of Agentforce, enhancing interaction consistency and saving time through automation. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369436&qs=pros-and-cons#reviews) Users value the **centralized communication** in Agentforce, enhancing consistency and saving time through automation and integration. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369427&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** with Salesforce products, enhancing communication and saving valuable time. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369387&qs=pros-and-cons#reviews) Users value the **time-saving automation** features of Agentforce Communications that enhance communication efficiency and consistency. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369373&qs=pros-and-cons#reviews) Users find the **setup complexity** daunting, often needing extra time and support to customize effectively. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369395&qs=pros-and-cons#reviews) Users find the setup to be **complex and time-consuming** , with a steep learning curve that can hinder efficiency. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369431&qs=pros-and-cons#reviews) Users find the **difficult customization** process time-consuming and complex, often needing extra technical support to navigate it. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369383&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring additional time and support to navigate and customize effectively. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369422&qs=pros-and-cons#reviews) Users report **slow performance** when dealing with large datasets, impacting their overall experience with Agentforce Communications. [(1 mentions)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369403&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Agentforce Communications (formerly Salesforce Communications Cloud) ##### 1. Automation Users praise the **automation tools** for saving time and enhancing the consistency of customer interactions. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369369&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ##### 2. Capabilities Users value the **centralized communication** capabilities of Agentforce, enhancing interaction consistency and saving time through automation. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369436&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ##### 3. Communication Users value the **centralized communication** in Agentforce, enhancing consistency and saving time through automation and integration. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369427&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ##### 4. Integrations Users appreciate the **seamless integrations** with Salesforce products, enhancing communication and saving valuable time. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369387&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ##### 5. Time-saving Users value the **time-saving automation** features of Agentforce Communications that enhance communication efficiency and consistency. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369373&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you like about Agentforce Communications (formerly Salesforce Communications Cloud)? It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, an ### 5 Cons or Disadvantages of Agentforce Communications (formerly Salesforce Communications Cloud) ##### 1. Complexity Users find the **setup complexity** daunting, often needing extra time and support to customize effectively. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369395&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ##### 2. Complex Setup Users find the setup to be **complex and time-consuming** , with a steep learning curve that can hinder efficiency. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369431&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ##### 3. Difficult Customization Users find the **difficult customization** process time-consuming and complex, often needing extra technical support to navigate it. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369383&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ##### 4. Learning Curve Users find the **learning curve steep** , requiring additional time and support to navigate and customize effectively. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369422&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ##### 5. Slow Performance Users report **slow performance** when dealing with large datasets, impacting their overall experience with Agentforce Communications. [ See 1 mentions ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?filters%5Bsentiment_snippet%5D=2369403&qs=pros-and-cons#reviews) See Related User Reviews ![Anish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anish T.") AT Anish T. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Customer Communication and Time-Saving Automation" What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and perf ## Top-Rated Alternatives [ ![EZLynx](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_09b4044977e90264fea40d3a76237dcc/ezlynx-ezlynx.png "EZLynx") EZLynx 4.4/5(722) ](https://www.g2.com/products/ezlynx-ezlynx/reviews) [ ![DealHub AI](https://images.g2crowd.com/uploads/product/hd_favicon/f0c1d987d9d32ecbd53566c2e7d12dbc/dealhub-ai.svg "DealHub AI") DealHub AI 4.7/5(864) ](https://www.g2.com/products/dealhub-ai/reviews) [ ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") Zoho CRM 4.1/5(2,947) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/competitors/alternatives) ![sajida k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sajida k.") SK sajida k. Business Analyst Mid-Market (51-1000 emp.) 3/10/2022 "The best communication product out there" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? The best part is it's focused automation tools for specifically for telecommunications industries needs , which differentiates from other cloud products out there Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? It hard to use functionalities, which require training for every sales rep before started using this which increases the overall project costs and also the overall time Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): Give it a try Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? The first and very basic problem of customer acquisition and their retention,as retention is very hard compared to acquisition of customer which this product solves Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Saurabh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh P.") SP Saurabh P. salesforce Developer Mid-Market (51-1000 emp.) 3/10/2022 "Salesforce Communication Cloud is best to use for Network Management." 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? It builds a perfect solution for managing networks which is great. It also offer great customer management capabilities. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? It is working great for our organization right now. As for now, I don't have any negative points for Salesforce Communications Cloud Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): It is great to manage networks, go for it. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Managing network and customers are two things for which we are currently using Salesforce Communication Cloud. It help us manage our complete network using one single dashboard. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Enterprise (\> 1000 emp.) 3/9/2022 "Productivity Booster" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Salesforce communications cloud boosts the team's productivity and keeps your customers happy. It's integrated with your production data that brings valuable insights. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Nothing as of now. It checks off all the right boxes and makes sure that the organizations reach their full potential and remain productive throughout. Thumbs up! Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Productivity booster, Consistent experience throughout, Drives revenue with predictive analytics, Personalized approach to meet market demand, Accelerates Quote to Order process Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 4/13/2022 "I saw a client growing his business double in a year with the help of sf community." 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Enternal sharing settings is the feature is what I liked the most. We can control data visibility on on customer community as well and it can be different for internal users. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? There is nothing specific but I would love to use some custom templates for community that may be imported from my previous web solution for the community users. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? There was a company that wanted to implement B2B solution in salesforce. They were distributing their products to other business across the globe and sf community helped them achieve it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shruti R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shruti R.") SR Shruti R. Software Test Engineer Enterprise (\> 1000 emp.) 3/16/2022 "Salesforce Communication cloud idea" 4/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? It is the best product you can easily exposed your website outside the salesforce crm Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Process and implementation behind this is very much yime taking so i didn't like this in this whole cloud Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? I am integrating communication cloud with one of the external database to get the data and process it and present it in some website for external users using communication cloud Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sahil D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sahil D.") SD Sahil D. Senior Salesforce Engineer Enterprise (\> 1000 emp.) 3/9/2022 "Salesforce Communication Cloud highly helpful for to connect friend and colleague" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? It provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? Reporting is little difficult in Salesforce communication cloud Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Salesforce solutions for communications gives customers, reps, agents and retailers clear, fast, easy access to all the information they need. So customers enjoy a more cohesive, personalised experience at every step. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Amandeep U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amandeep U.") AU Amandeep U. Sales manager Mid-Market (51-1000 emp.) 3/19/2022 "Tracking made easy" 4.5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? You can enter all your visits and track your leads Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? It does not move ahead till something left pending ..frequest errors displayed Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): It makes easy to track fos Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? I am using sales force since last 7 months and it is beneficial for teacking of business Review collected by and hosted on G2.com. Show More 3/26/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 3/9/2022 "Salesforce Communication cloud - Getting work done easily" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? Easy to use. The best part is that most of the changes can be made without any coding experience, via configuration. This is one of the reasons why this can be a great fit for any company that wants to get changes done faster. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? UX is good but can be slow at times depending on where you are located. Other than that, everything is pretty good. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): Its a good solution as it comes packed with features. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? CPQ, Order management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ajaypreet Singh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajaypreet Singh S.") AS Ajaypreet Singh S. Salesforce Administrator Mid-Market (51-1000 emp.) 1/16/2022 "Salesforce Communication Cloud is the best tool as it helped our organization a lot" 5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? I love the Einstein Alerts feature to increase first-contact resolution, customer satisfaction, and consistency across channels. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? I don't find anything which is not there according to our requirements Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Communications (formerly Salesforce Communications Cloud): It's the best tool of Salesforce Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? Driving business by creating a seamless sales process by unifying quoting, order creation, contracting, and order management across lines of business. It's highly beneficial for speeding up quote to order. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 12/10/2021 "Salesforce communication is okay." 2.5/5 What do you like best about Agentforce Communications (formerly Salesforce Communications Cloud)? I like that salesforce communication allows you to tag other agents in a case, as well as communicate updates to a large base of employees. This is better than other case management platforms that I have used. Review collected by and hosted on G2.com. What do you dislike about Agentforce Communications (formerly Salesforce Communications Cloud)? When I click on an announcement that was posted it opens up a new tab in the web browser rather than in salesforce. Review collected by and hosted on G2.com. What problems is Agentforce Communications (formerly Salesforce Communications Cloud) solving and how is that benefiting you? troubleshooting devices/accounts Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Consulting Services for Agentforce Communications (formerly Salesforce Communications Cloud) [ ![Arbola, Inc.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arbola, Inc.") 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