I really like the scope and design of SailPoint, especially how it handles connectors. The governance and audit features are what I like the most. It helps ensure our accesses are periodically certified, and we have all our audit needs covered, especially for external audits. SailPoint delivers the information we need during audits effectively. Review collected by and hosted on G2.com.

I think SailPoint could be improved by aligning more with industry standards and introducing additional features that people are looking for. I've noticed that while some AI features are expected soon, the release of new versions seems to have slowed down. For instance, the transition from version 8.2 to 8.5 took a long time, and there's uncertainty about when the next version will come out. It would be great if SailPoint could ensure it stays updated with the latest versions more frequently. Review collected by and hosted on G2.com.

I particularly value the flexibility around integrations and identity lifecycle management. The ability to connect diverse applications, automate provisioning and deprovisioning, and customize workflows makes it well suited to complex enterprise environments. Review collected by and hosted on G2.com.

Troubleshooting complex provisioning and integration issues can sometimes be challenging. Error messages and logs are not always detailed enough to quickly identify the root cause, particularly when dealing with custom connectors and workflows. Review collected by and hosted on G2.com.

A very good government school where you can achieve a high level of customisation based on the application and organisational requirements. It offers strong flexibility end to end, from user onboarding through to user offboarding. Review collected by and hosted on G2.com.

Okay, so the main selling point is that they’re pushing everything to ISC. I also wanted them to keep you in mind as well, not make it only a cloud platform. Review collected by and hosted on G2.com.

What sets SailPoint Identity Security Cloud (ISC) apart today is its forward-looking roadmap and rapid execution in governing modern digital workloads. While most legacy IGA tools are still struggling to automate basic human JML (Joiner, Mover, Leaver) lifecycles, SailPoint has aggressively expanded into non-human and AI-driven identity governance through Agentic fabric. Review collected by and hosted on G2.com.

I don’t dislike it. However, more knowledge transfer from the SailPoint team is necessary so we can keep pace with the continuous product changes. Review collected by and hosted on G2.com.

The best thing about sailpoint is it manages joiner, mover and leaver lifecycle ensuring employee get the access what they need. Identity management has been challenging from the very start and sailpoint solves this complex problem very easily. Review collected by and hosted on G2.com.

So far I didn't find anything about sailpoint dislikes. Review collected by and hosted on G2.com.

I like SailPoint’s low licensing cost for on-prem, and that I can develop custom (but not so custom) solutions for a large organisation with complex requirements and a large user base. We can seamlessly onboard and offboard users with different joiner and leaver rules. The base setup was breezy, though it took us two years to set it up fully. Review collected by and hosted on G2.com.

Sometimes I find support slightly slower. There’s a push to move to cloud ISC, which has higher cost impacts, though negotiations can help. It took us two years to set SailPoint up fully, even though the base setup was breezy. Review collected by and hosted on G2.com.

A Scalable and highly Reliable Product. Review collected by and hosted on G2.com.

Sometimes the User Interface. Find it a bit old in IIQ. Review collected by and hosted on G2.com.

I like that SailPoint is locally hosted and easy to customize. I find the various connectors enable good integration with a wide range of tools, which is very valuable. The security posture feature is great for identifying vulnerabilities and remediation. I also appreciate the support from the product team and that the initial setup was pretty easy thanks to the detailed steps and documentation. Review collected by and hosted on G2.com.

I find the initial support with SailPoint to be quite frustrating. It always starts with the L1 support team, and it takes at least a week to move up to L2 and L3 support. There's a need for a better re-routing system in the product line to speed this process up. Review collected by and hosted on G2.com.

I like that SailPoint helps reduce manual effort and access risks, with automated deprovisioning and out-of-the-box features that reduce the need for customization. It’s easier to onboard both modern and legacy apps because SailPoint has out-of-the-box connector support for most apps. I also like the role mining and seamless SNOW integration for connected and disconnected apps. The initial setup was good. Review collected by and hosted on G2.com.

I find that legacy apps require custom web services connector configurations. Errors shown to the business team are usually generic, so I have to do detailed debugging to uncover the actual failure. Review collected by and hosted on G2.com.

I like that SailPoint provides a strategic platform around which we can simplify and standardise identity and access management. From a project perspective, it gives us a clear framework for moving away from fragmented or manual processes towards a more consistent and governed model. Review collected by and hosted on G2.com.

The handling of nested groups has probably been my biggest frustration. It has created a considerable amount of additional clean-up and remediation work as we transition our existing AD access model towards SailPoint. Review collected by and hosted on G2.com.