# RouteManager by WorkWave Reviews **Vendor:** WorkWave **Category:** [Route Planning Software](https://www.g2.com/categories/route-planning-software) **Average Rating:** 4.2/5.0 **Total Reviews:** 45 ## About RouteManager by WorkWave Route Manager by WorkWave is a cloud-based route planning software that allows users to optimize and manage last-mile deliveries quickly and seamlessly. Route Manager has led its customers to increase operational efficiency by at least 30%, reduce insurance and fuel costs by 10-15%, and increase revenue by 20% more deliveries. ## RouteManager by WorkWave Reviews ### 1. Good routing software lacking a lot of features and user friendliness **Rating:** 2.0/5.0 stars **Reviewed by:** Rafael D R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about RouteManager by WorkWave?** Eficient and fast software to create routes. **What do you dislike about RouteManager by WorkWave?** It does no have: Multiday routes. Searching for past routes is a pain. There is no way to put labels on the routes. If you ask for a feature you will never get it. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** It was a basic tool to create routes ### 2. Works great, I would love to get more features working for us. i.e scanning fuction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about RouteManager by WorkWave?** The tracking and live traffic feed is awsome, I can update my customers in real time **What do you dislike about RouteManager by WorkWave?** There is multiple users that can erase my routes without my knowledge. **Recommendations to others considering RouteManager by WorkWave:** Its well worth a look, Just give it a try **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Double routes and timing are almost not an issue for us anymore. I can plan the labor better for the day. **Official Response from Brittany Boyle:** > Thank you for your 4-star review, and for your helpful feedback! ### 3. "Workwave Route Manager Reviews." **Rating:** 5.0/5.0 stars **Reviewed by:** Diamond S. | Truck Driver, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about RouteManager by WorkWave?** Workwave is moderately easy to utilize and get set up. The dispatcher interface has great data and the driver application is exceptionally helpful. We can follow our trucks and see precisely where they are with the worked in GPS capacities and the driver application enables us to send live course updates to our drivers effectively. We've even had the capacity to work out a lot of API combination which is enabling us to mechanize a significant part of the procedure. **What do you dislike about RouteManager by WorkWave?** So far we have found everything exactly as we would prefer and fulfilling! **Recommendations to others considering RouteManager by WorkWave:** It is a fabulous, adaptable item. Verifies the greater part of the containers, the help is extraordinary and they are sensibly valued. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Workwave encourages us keep our drivers responsible by demonstrating the time and courses they took to get between each request. Its given us an interface that our dispatchers can sign into and settle on ongoing choices about the courses and after that push those progressions to drivers. It's given our drivers a simple to utilize application that enables them to explore from stop to stop. With an Open API framework we're ready to have exact data stream from our Point of Sale System into Workwave Route Manager permitting us a simple method to sort out our conveyance day, client by client. **Official Response from Nicole Fevrin:** > Thank you for your outstanding review Diamond S. The WorkWave Route Manager team is happy that you are seeing success with our software solution! ### 4. WorkWave Scheduling **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about RouteManager by WorkWave?** Workwave helps to minimize driving times for our field team, so they are able to spend more time with members. It also gives time back to our corporate office with less time spent optimizing routes. **What do you dislike about RouteManager by WorkWave?** WorkWave is not as "intelligent" as we would like it to be when adding different parameters to orders. **Recommendations to others considering RouteManager by WorkWave:** There is a lot of trial and error with WorkWave but once you find what works with your company its worth it ! **What problems is RouteManager by WorkWave solving and how is that benefiting you?** WorkWave cuts back on gas and toll reimbursements and gives us the ability to visit more member while providing a quality service. ### 5. General Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Francisco A. | General Manager, Executive Office, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about RouteManager by WorkWave?** Route planning, ability to inspect performance from a single screen, android integration, real time feedback. **What do you dislike about RouteManager by WorkWave?** If data connection falls for more than a few minutes, sync will drop and after that the route information on the phone won't be available, this is a No No, and honestly a reason why we are evaluating other options. Local customer support is not all familiar with the product. Nevertheless; we haven't got to the trouble of finding help further up in the company thus stock with the local vendor. Price won't hold attractive with our volume, since the solutions we getting from the app soon might be developed in house at the cost of one or two years of operation. **Recommendations to others considering RouteManager by WorkWave:** Evaluate if the data provider of the area offers full coverage since signal dropouts or battery depletion might affect to unrecoverable data losses. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Even though route optimization is a strong selling point, the benefit we see now is a tool to manage the operation in real time, being able to pinpoint in a map. Data retrieval for each customer is very valuable, but can be better though. **Official Response from Megan Gimbar:** > Hi Francisco, we appreciate your feedback and have reached out to you directly to solve some of the issues you've encountered. If your drivers experience connectivity issues, please instruct them to send an activity log from the app (this way we can help faster!). These tickets are sent directly to our support team who can assess the mobile issues and determine if it's a connectivity or cellphone issue vs. software related. We value your business and look forward to continuing our partnership. ### 6. Easy to use route planner **Rating:** 5.0/5.0 stars **Reviewed by:** Niki R. | Business Development Manager, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** I like that work wave's platform is easy to use. There are a variety of features this platform offers so you can use it for just putting stops in order or much more. If you want to take advantage of all of their features, they offer constant training so that you can take advantage of all that the platform has to offer. There is an app for your mobile to the device so that you can easily access your route. Many route planners only allow you to put so many stops in order while Work Wave allows for a lot more stops than others that I have looked into. **What do you dislike about RouteManager by WorkWave?** I personally do not need all of the features that they offer as I really only use the program to put multiple stops in order. **Recommendations to others considering RouteManager by WorkWave:** If you are looking to add a high volume of stops to a route this is the best program for this. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** The benefit to me is that I can upload a ton of stops opposed to a few as I create a monthly route opposed to a daily or weekly route. Many other planners I looked into have a small number of stops that they allow for a route so I would have to create 2 routes to use their platforms opposed to using Work Wave to create one. I am able to print out my route, use it through my phone if needed and I can go back and find the route that I had previously created by searching through the calendar. ### 7. Excellent product - more features that we can hope to use **Rating:** 4.0/5.0 stars **Reviewed by:** Mark M. | VP Operations, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** WorkWave Route Manager allows us to easily get the most effective path between sites, plans the day for field technicians and provides them step by step instructions on route logistics. **What do you dislike about RouteManager by WorkWave?** There isn't a lot I dislike. I would love to have a use for more of their features since the are so novel. **Recommendations to others considering RouteManager by WorkWave:** It's an outstanding product. Again I wish I had more uses for it. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We have teams of people that periodically have to conduct site surveys. The surveys take about an hour. If we have large groups of surveys in a specific geography, we send out one-five people. Before WorkWave Route Manager, one of our people sat down with AAA maps and highlighters to figure out how many surveys could be done in a day and which ones. ### 8. Workwave cut our mapping and routing time for our vans down to minutes from hours. **Rating:** 4.0/5.0 stars **Reviewed by:** Eddy C. | Director of Marketing, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** For the most part it's very intuitive and easy to use, right out of the box. When it comes to routing for multiple vehicles with assigned inventory on routes that may overlap, Route Manager is a fantastic solution and has been a boon for us. **What do you dislike about RouteManager by WorkWave?** Integration with our CRM program has proven to be a challenge, but we continue to work on it. **Recommendations to others considering RouteManager by WorkWave:** Use the trial to it's fullest and take advantage of the initial support. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Man hours spend on manually inputting addresses in to a mapping program and sorting them in to routes and then sequencing them was a big time suck for us. It's nearly non-existent, now, in the markets that we use Route Manager. ### 9. Best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about RouteManager by WorkWave?** The software is excellent and is a critical part of managing our business. Customer support is fantastic - they always go the extra mile to help **What do you dislike about RouteManager by WorkWave?** I have no major dislikes - everything I have asked for is either implemented or on the road map **Recommendations to others considering RouteManager by WorkWave:** It is a fantastic, flexible product. Checks off most of the boxes, the support is otherworldly and they are reasonably priced. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We are trying to route close to 100 deliveries per day spread out among various delivery routes. WorkWave has helped us divide the routes fairly and reasonably ### 10. Great experience since last year **Rating:** 5.0/5.0 stars **Reviewed by:** Raj B. | Co-Founder and CFO (Strategy and Finance), Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** We began using Workwave after a long serach and needed something to track our delivery truck and create routes. It was perfect because we get a perfect look into what our truck was doing. We caught our driver going off the route and wasting time. Saves money and is TOTALLY worth it. Trust me, I am cheap, but this saved me money. Absolute no brainer. I wish the monthly fee was less, but I cant complain. I save on gas now because of reducing hard driving from my drivers. **What do you dislike about RouteManager by WorkWave?** I wish the monthly fee was less, but I cant complain. I save on gas now because of reducing hard driving from my drivers. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We caught our driver going off the route and wasting time. Saves money and is TOTALLY worth it. Trust me, I am cheap, but this saved me money. Absolute no brainer. I ### 11. Does exactly what it should and more! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** How well the workwave solution solves it's targeted problem. There are some bells and whistles for more advanced operators and controllers but my current operation doesn't require them, so we keep it simple. I appreciate the ability to dial in your cost metrics and get information on how much it might cost to do any given route. **What do you dislike about RouteManager by WorkWave?** The requirement to commit to a yearly contract. I think the solution is priced well for what it does, however if a small company gets in over their head, it would be nice to be able to cancel their subscription without fear of repercussions. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Workwave tells me when I'm trying to more in a day than is reasonable. This keeps me from over committing and making promises to customers that cannot be kept. ### 12. Magic routing **Rating:** 4.5/5.0 stars **Reviewed by:** Christine N. | Dispatcher, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** I like to versatility Workwave Route Manager gives you. First the system routes, then you can drag to move the routes around. Then you can export the final routes. **What do you dislike about RouteManager by WorkWave?** I dislike that after you "approve and dispatch" you can accidentally click on build route and the system reroutes everything you just did. I think that you should be required to "revoke" before being able to build a route. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We are an appliance recycling program and do not have routing software build into our scheduling system. Workwave is a great work around. ### 13. Very Happy With Workwave **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** I like the quick customer service response I receive when I have a question. They assist you via email or over the phone. **What do you dislike about RouteManager by WorkWave?** I would like to have a report that displays the miles that each user has accumulated for the week. This would help out and cut a lot of the time doing it manually. **Recommendations to others considering RouteManager by WorkWave:** Workwave is a very solid software. It is very easy to use and it has helped me a lot in saving money in gas and other expenses that I use to have when I was not using workwave. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** With workwave I get to route my employees more efficiently. I'm able to see what location they are currently at and with bread crumbing I'm able to see where they been. **Official Response from Megan Gimbar:** > We're so happy to have you as a customer and are thrilled that you are seeing success! I wanted to let you know that you can access mileage for each driver by accessing the analytics dashboard (click settings > dashboard). From the "overview" tab, click on the top row "miles or km planned" and it will drill down into the defined date range and provide a mileage total for each vehicle. I hope this helps save you some time! Feel free to reach out to our team if you need any assistance (we're always here for you). ### 14. Great Route optimization Software **Rating:** 4.5/5.0 stars **Reviewed by:** Michael R. | Operations/IT Manager, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** Workwave route manager and gps online software is easy to use and setup. The team at workwave is always focused on improving and adding new features which is nice. Lastly the support staff is always very attentive and looking for feedback to improve user experience. **What do you dislike about RouteManager by WorkWave?** It would be nice to have the ability to change vehicles settings/restrictions from user interface instead of having to request changes. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Faster and more accurate day to day routing. GPS functionality allows you to monitor vehicles and make necessary changes ### 15. WorkWave has been very helpful to us in expanding the operations of our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about RouteManager by WorkWave?** Workwave is relatively simple to use and get set up. The dispatcher interface has good information and the driver app is very handy. We are able to track our trucks and see exactly where they are with the built in GPS functions and the driver app allows us to send live route updates to our drivers easily. We've even been able to build out a great deal of API integration which is allowing us to automate much of the process. **What do you dislike about RouteManager by WorkWave?** One of the few complaints I have about WorkWave is that the system feels to me to be more tailored to companies with routes that are more fixed at the beginning of the day than dynamically changing throughout the day. Our company does on demand fuel delivery so we are constantly getting orders throughout the day and the routes change quite often. With the dynamic route changes we have, we need a dispatcher with more hands on presence through a delivery shift to make sure everything runs smoothly. That said we've been using it for over a year and a half now and continue to invest time into integrating our API. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Workwave helps us keep our drivers accountable by showing the time and routes they took to get between each order. Its given us an interface that our dispatchers can log into and make real time decisions about the routes and then push those changes to drivers. It's given our drivers an easy to use app that allows them to navigate from stop to stop. ### 16. Logical Logistics **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey B. | Store Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** We like that Workwave Route Manager helps to take the guess work of accomplishing a delivery route in a timely and efficient manner. **What do you dislike about RouteManager by WorkWave?** So far we have found everything to our liking and satisfaction! **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Workwave allows to organize our delivery day effectively. With an Open API system we're able to have accurate information flow from our Point of Sale System into Workwave Route Manager allowing us an easy way to organize our delivery day, customer by customer. ### 17. Excellent customer service, great software. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** WorkWave has made it easy for us to transition from a paper-route system with over 5,000 weekly stops to an online web-based solution. I'm able to monitor drivers progress from anywhere with an internet connection. **What do you dislike about RouteManager by WorkWave?** Servicing a rural area has GPS and mapping limitations. The inability to update addresses in route would be my only main complaint. All updates have to be performed from the route manager. **Recommendations to others considering RouteManager by WorkWave:** A little slower if you have a large customer base. Rural locations may take longer to geo-code properly. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Driver tracking, instant route updates, the ability for our customer service reps to be "route managers" has been a huge benefit and success for us. ### 18. Workwave, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about RouteManager by WorkWave?** I like the simplicity of workwave. Once you know the basics of the program it is simple to get it to do what you want. Sometimes it even surprises me by suggesting a better option to do a route. **What do you dislike about RouteManager by WorkWave?** I don't like that the export files can't be named. They auto-generate the name. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We use workwave to route all of our client deliveries each day. We decided to upgrade to Workwave from a different routing program. We have seen efficiency for our drivers go up since the switch. It has also decreased the time it takes to do the routing of deliveries in general. ### 19. Program is user friendly & comprehensive and the people are friendly & efficient. Great experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Rose E. | Logistics, Social Media & general efficiencies, Farming, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** We can give the drivers all pertinent information along with their route. It's easy to change a route (add or delete a delivery). I like that you can 'fit in' a delivery. I like the drag & drop feature. **What do you dislike about RouteManager by WorkWave?** Rural locations not always accurate. when you add an order individually, sometimes the custom fields don't come up **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Quick easy routes- good detail to reference ### 20. I use it for route planning. **Rating:** 4.0/5.0 stars **Reviewed by:** Richard R. | Lead Logistics Analyst, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about RouteManager by WorkWave?** That it is cloud connected so colleagues can have access to each other's routes. **What do you dislike about RouteManager by WorkWave?** It is not as robust for planning as it is for dispatch route management. **Recommendations to others considering RouteManager by WorkWave:** It needs more work to be a robust planning tool. But being internet enabled overcomes those concerns. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Being able to build scenarios as alternatives to current routes and to cost out potential savings. ### 21. VP of Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Beth G. | Vice President Operations, Food Production, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about RouteManager by WorkWave?** Ease of use and integration with other system. Ability to test different delivery scenarios. Flexibility to see different delivery options. **What do you dislike about RouteManager by WorkWave?** still need to fully implement with our ERP system. **Recommendations to others considering RouteManager by WorkWave:** It is easy to use and implement. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Routing in NYC. Save time and money due to better routing. Ability to on-board new customers faster by analyzing the best delivery days. ### 22. It’s helps tremendously for my pick up and drop off services. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** I can optimize my route for the month or daily. I can pick and chose drop off stores per month or daily. I can input visit time for each route, during my standard daily route I can re route for optimization. **What do you dislike about RouteManager by WorkWave?** Contract I should have the flexibility of not being confined to these term. I should have the flexibility of leaving whenever things slow down, retail is unpredictable and winter months can be crucial financially. **Recommendations to others considering RouteManager by WorkWave:** Ease to use One of the best route manage out there...tried so many No limitations on numbers os stips **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Daily optimization, hands down the best for my routes.. I can sync to my phone I can add and drop stores and re route as needed per day or monthly. ### 23. Customer Service is top notch but the product is not **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** The Customer Service was exceptional and the staff were more than helpful even in the face of the limitations of the system. **What do you dislike about RouteManager by WorkWave?** The idea that the system does not recognize left side of the street ick ups is a huge issue. **Recommendations to others considering RouteManager by WorkWave:** there are some limitations and it would be beneficial to have a trial subscription to see if it fits your needs. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** The need for a CRM system of some type to help organize the customers ### 24. Workwave Route Manager makes my life easier **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** The program is very user friendly and saves me SO much time! **What do you dislike about RouteManager by WorkWave?** There are some issues with the way the app connects with map programs. With Google Maps, the Workwave App will default to coordinates, instead of exact addresses. If our drivers are not paying close attention, this can cause problems! **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Workwave steamlines my systems by creating efficient delivery routes, and allowing me to easily transfer that info to my drivers. ### 25. WorkWave has made our jobs easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** When a customer calls asking about the time of a delivery, we can confidently project based on real-time information available in Route Manager. It's a great tool. **What do you dislike about RouteManager by WorkWave?** I would like more comprehensive reporting related to time and locations. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We route efficiently and use the GPS component to track our vehicles. We save money month over month compared to the previous system we had, and we have information available immediately. ### 26. Workwave makes routing a breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** I like being able to see where our deliveries are and to estimate the time spent for each route **What do you dislike about RouteManager by WorkWave?** I wish it would have real time traffic or at least historical traffic info **Recommendations to others considering RouteManager by WorkWave:** The support is excellent. If there's something you don't know how to do, just ask **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We are able to allocate our deliveries evenly and provide delivery time windows. We also know where our drivers traveled ### 27. Workwave review **Rating:** 4.0/5.0 stars **Reviewed by:** Dwight U. | Delivery Manager, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** Control and capacity. Our company requires routing of over 900 deliveries and pickups a day and Workwave allows us to manage this. **What do you dislike about RouteManager by WorkWave?** We dislike that Workwave cannot replicate 80-90% of the routing pattern from the previous weeks routing. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We see reduced time it takes to organize deliveries and pickups. Also we are able to expand and add new routes easily as the business grows. ### 28. Most Precise Route Planner and Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about RouteManager by WorkWave?** This route manager utilized my time and resources (gas and mileage) by optimizing my stops. The app even planned for time that should be spent with each stop. **What do you dislike about RouteManager by WorkWave?** I wish the map was a little larger and the app could determine if a stop needed to be rescheduled. **Recommendations to others considering RouteManager by WorkWave:** Workwave provides great support for their customers. They are a friendly, knowledgeable company that will boost your business to success. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** My mileage was calculated for me, which will be so beneficial for tax season. Also, time management has improved. ### 29. Route planning software for small business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** Route optimization and real time tracking of drivers. Easy to add additional stops once the route has started. **What do you dislike about RouteManager by WorkWave?** Inability to save pick up locations of recurring customers. This feature would save me a lot of time if implemented. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We use the software to plan and track our in house couriers. It has helped us improve our customer satisfaction with quicker pick ups ### 30. Workwave Route Manager helps schedule on-time deliveries **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about RouteManager by WorkWave?** I am very happy with Route Manager's ability to provide real-time schedules to our drivers. No more guessing if there are cancellations. **What do you dislike about RouteManager by WorkWave?** I dislike that we are not able to easily integrate Route Manager with all of our driving systems. **Recommendations to others considering RouteManager by WorkWave:** This is a powerful tool to keep your drivers and company on track for deliveries. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We have solved the problem of not knowing where our driver's are and the time lost when they aren't able to determine the shortest/fastest routes for delivery. We are now able to give our customers more accurate time range for delivery. ### 31. Good product and great support **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher G. | Installation & Repair Supervisor / Safety Director, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** The support offered is GREAT and they quickly answer any and all questions. **What do you dislike about RouteManager by WorkWave?** Some features we want are not offered, and they are not in the road map. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Scheduling and dispatching our technicians in an efficient manor. we have been able to save time and money by using this product. **Official Response from Megan Gimbar:** > Thanks for your feedback, Christopher. If you haven't done so already, please feel free to reach out to our support team at your convenience. They'll record and pass along your comments and/or feature requests to our product team. We appreciate and value your input! ### 32. We use Workwave Route Manager on a daily basis to dispatch our delivery trucks. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** How easy it is for our customer service rep's to work with the program **What do you dislike about RouteManager by WorkWave?** Wish we could update the maps quicker to get new subdivisions added for routing. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** We have cut our truck delivery time in half with Route Manger. ### 33. I will use Workwave for a food delivery service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** The possibility of determining the best path among many solutions **What do you dislike about RouteManager by WorkWave?** I don't like that it's not possible to use the license with different drivers even if not simultaneously. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Now I can determine which delivery requests I can take on ### 34. A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** Workwave is very user friendly and should you run in to any issues, the staff is quick to assist! **What do you dislike about RouteManager by WorkWave?** There is nothing I dislike about the program **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Workwave makes it easy to get the most out of our time ### 35. Very helpful as it is, looking forward to more sophisticated traffic and routing. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about RouteManager by WorkWave?** Takes the legwork out of setting up routes. Helpful to know early if there's an issue on a route. **What do you dislike about RouteManager by WorkWave?** - Sometimes the order of stops doesn't make sense -- taking into account things like the ease of right turns. - Hate that traffic is manual. - In many cases, I only have my phone and I can't access the admin portal to check in driver status. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** optimizes delivery routes **Official Response from Megan Gimbar:** > Thanks for your feedback! We are excited to share that in 2018 we'll have a native GPS app that will allow managers to log in and confirm where your drivers are/have traveled right from your phone. If you're interested in providing feedback, please reach out to our support team & we'll connect with you. ### 36. great routing app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** I liked the ability to restrict use of some roads. **What do you dislike about RouteManager by WorkWave?** GPS tracking wasn't too great, or it didn't work that well in the Philippines **What problems is RouteManager by WorkWave solving and how is that benefiting you?** efficient routing of our deliverues ### 37. Goood Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** Very easy to use and when I have questions, I can find the answer easily **What do you dislike about RouteManager by WorkWave?** not easy to plan different POSSIBLE rout **What problems is RouteManager by WorkWave solving and how is that benefiting you?** time and efficiency in the field ### 38. works fine, high uptime **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** Main functionality well integrated with good import / export functions **What do you dislike about RouteManager by WorkWave?** Structure of pricing plans, was quite flexible. not anymore **Recommendations to others considering RouteManager by WorkWave:** use it **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Easy planning is short times ### 39. Decently good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** Support, User friendly, great options for route optimization. **What do you dislike about RouteManager by WorkWave?** Tedious are repetitive when multiple territory are set. Tech support can also be annoying sometimes. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** route optimization. ### 40. It's been a wonderful and helpful experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about RouteManager by WorkWave?** We love how easy it is to complete the routing which would of took us hours before. **What do you dislike about RouteManager by WorkWave?** If i had to pick something to dislike it would be that I cant approve routes until 4 days ahead of time. Also there should be a managers app to follow crews from our phone. **Recommendations to others considering RouteManager by WorkWave:** Manager app **What problems is RouteManager by WorkWave solving and how is that benefiting you?** It saves alot of time. ### 41. Great product with fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** Simple User Interface, API accessibility and great support **What do you dislike about RouteManager by WorkWave?** The technical documentation can be heavy going **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Route Optimsiation ### 42. What a time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about RouteManager by WorkWave?** The fact i no longer chase my tail during the day and utilise more time earning money **What do you dislike about RouteManager by WorkWave?** Online training but give them their due they persevered and by George i got it **Recommendations to others considering RouteManager by WorkWave:** Most definitely **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Time saved driving from street to street without missing a drop ### 43. Dispatch **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about RouteManager by WorkWave?** The site is easy to use and helps me figure out which customer the drivers should go to first. **What do you dislike about RouteManager by WorkWave?** Haven't found a real dislike since using. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** I route drivers to do pick ups of oil. ### 44. WorkWave is AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about RouteManager by WorkWave?** The friendly sales and support staff. The system is user friendly. **What do you dislike about RouteManager by WorkWave?** No CRM available - not able to easily track customers who cancel their order. **What problems is RouteManager by WorkWave solving and how is that benefiting you?** Making our courier routes more efficient and cost effective. ### 45. CEO **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about RouteManager by WorkWave?** How quickly it routes and displays route **What do you dislike about RouteManager by WorkWave?** Short on the reporting side to be able to choose based on selected parameters **What problems is RouteManager by WorkWave solving and how is that benefiting you?** It's a fantastic application and our company will benefot fully ## RouteManager by WorkWave Discussions - [My vehicles have commercial weight restrictions and can't go on certain roads. Will your system recognize that and build the restrictions into the plans?](https://www.g2.com/discussions/commercial-vehicles) - 1 upvote - [What countries do you provide service to?](https://www.g2.com/discussions/coverage) - 1 upvote - [What are the benefits of using a cloud-based route planning solution?](https://www.g2.com/discussions/cloud-based-solution) - 1 upvote - [Is support free?](https://www.g2.com/discussions/support-f1d40287-69d9-4fb2-8e0f-41a380720329) - 1 upvote - [How do you price Route Manager?](https://www.g2.com/discussions/pricing-be5a497f-202f-4ea0-bf3f-8da44f76a08b) - 1 upvote - [View RouteManager by WorkWave pricing details and edition comparison](https://www.g2.com/products/routemanager-by-workwave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+01%3A19%3A12+-0500&secure%5Bsession_id%5D=82b86fcf-4186-499c-8a6a-3c1b0ed6e6ab&secure%5Btoken%5D=a0efdadf2cef53d7ccaec4fa28732c64f46d83427088e560e9a2c42cc4a11201&format=llm_user) ## RouteManager by WorkWave Features **Routing** - Master Routing - Default Routes - Route Assignment **Dispatching** - Route optimization - Auto dispatch - Order management **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Customer portal** - Status updates - Real-time driver tracking - Customer communication **Optimization** - Priorities - Real Time - Dynamic Routing **Driver tools** - Delivery rescheduling - Proof of delivery - Adaptive deliveries **Analytics** - Performance - Time & Costs - Productivity **Reports** - Delivery metrics ## Top RouteManager by WorkWave Alternatives - [Onfleet](https://www.g2.com/products/onfleet/reviews) - 4.6/5.0 (137 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (943 reviews) - [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) - 4.5/5.0 (432 reviews)