What do you dislike about Rippling Finance?
I really wanted to like Rippling, but after over a year of using it, I can confidently say it caused more headaches than it solved. On paper, it sounds like a dream: one platform to manage everything HR and IT. In practice? Constant bugs, poor customer support, and features that almost work — but not quite.
We ran into frequent sync issues with payroll, benefits setup that never quite worked right, and random glitches that made it impossible to trust the system without double-checking everything manually. It felt like we were paying for a beta version.
The worst that happened was around payroll: they were never able to provide our official tax forms. We ended up having to bring in (and pay for) an external firm to get them done properly — which completely defeats the purpose of using a payroll platform.
Support was no help at all. They clearly didn’t understand payroll and gave us vague, copy-paste responses that showed zero ownership. When you’re dealing with compliance and people’s pay, you need a team that knows what they’re doing and actually cares. Unfortunately, Rippling failed us on both fronts.
Support was hit-or-miss at best — long delays, unclear answers, and often no real resolution. When you’re managing people and pay, you can’t afford guesswork or tech that breaks without warning.
We’ve since moved on to another system, and honestly, it’s been a huge relief. Review collected by and hosted on G2.com.