RingCentral AI Receptionist (AIR) Reviews & Product Details

WHAT IS AI RECEPTIONIST (AIR)? AI Receptionist (AIR) is RingCentral's voice-first AI agent for small and mid-sized businesses that keeps your business always on. Businesses using AIR have seen 60% more new patient intakes, $204,000 in additional monthly bookings, and 50% reductions in inbound call time, all without adding headcount. With no configuration needed beyond basic personalization, AIR answers common business questions, sends texts, schedules appointments, captures leads, and seamlessly transfers callers to the right human agent. Businesses can get started in minutes and immediately deliver a polished, consistent customer experience around the clock—no coding or technical expertise required. It works with any phone to turn any business phone line into an intelligent virtual receptionist. 24/7 CALL & SMS HANDLING AIR answers every call and text 24/7. It handles multiple conversations at once, so no customer ever hits voicemail during business hours, or after. It's trained on your business using your website, FAQs, and uploaded documents, so every answer is accurate, specific, and on-brand. When complex questions need a human, AIR transfers the call along with a full conversation summary, so your team picks up right where AIR left off. AIR also handles inbound text messages. When someone texts your business number, AIR replies instantly — answering questions, booking appointments via SMS, and passing conversations to your team with full context when a human touch is needed. It also auto-texts follow-up details like confirmations and links after every call, no manual follow up needed. APPOINTMENT SCHEDULING & LEAD CAPTURE AIR doesn't just answer calls, it takes action. It handles appointment scheduling by checking real-time availability across your calendars, whether the meeting is in person or virtual. It captures lead details during the call and pushes them directly into your CRM, so no opportunity ever slips through the cracks. When calls overflow during busy periods, AIR steps in as a smart queue handler, capturing caller needs and keeping every customer engaged. WORKS WITH ANY PHONE AIR works on top of your existing phone setup, whether that's RingCentral, a legacy PBX, or a third-party cloud provider. Connect it in minutes via SIP integration or call forwarding. Add it to specific lines. Use it as your primary front desk or a backup for overflow in your current phone environment. This means you can have a fully working AI receptionist on any existing business number, no migration or IT needed. CONVERSATIONAL MULTILINGUAL SUPPORT AND INSIGHTS AIR understands callers naturally — not just keywords, but actual intent. It responds with a human-like tone that reflects your brand, speaks 10+ languages, and can detect and switch languages mid-call. You get an easy to understand analytics dashboard that tracks call performance, shows common questions, and flags knowledge gaps. Improve AIR's responses easily with one click. Spam calls are blocked automatically before they reach your team, and every call is transcribed so you can review, train, or stay compliant. WHY CHOOSE RINGCENTRAL AIR Businesses of all sizes choose RingCentral AIR to eliminate missed calls, improve response times, and reduce operational costs. It's simple to set up, works with any business phone line, and handles calls and texts 24/7. The results speak for themselves. A mental health practice projected $1.7M in added revenue after patient intakes jumped. A healthcare company saw bookings climb six figures month over month. A security firm freed up its team to triple outbound call activity without a single new hire.

Seller

RingCentral

Discussions

RingCentral AI Receptionist (AIR) Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Madi Hayford

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

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Kunal K.

Wordpress Developer

Small-Business (50 or fewer emp.)

8/11/2026

"Smart Call Routing That Saves Time and Reduces Workload"

4/5

What do you like best about RingCentral AI Receptionist (AIR)?

I like how it handles calls automatically and routes customers to the right person, saving time and reducing workload. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Sometimes the AI can misunderstand callers, especially with complex or unusual requests, so human assistant is still needed. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Hi Kunal, thank you for taking the time to write and share your review! It is great to hear how much RingCentral AI Receptionist (AIR) is helping your business, especially how automatically handling routine calls and routing customers to the right team member saves time, lowers daily workload, and speeds up your response times. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Kunal!

Karlee M.

Vice President

Small-Business (50 or fewer emp.)

5/28/2026

"Great After-Hours FAQ Support for Our Clients"

4/5

What do you like best about RingCentral AI Receptionist (AIR)?

That our clients can get commonly asked questions about our agency, team , etc. when our office is closed. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

I wish it could filter more customer service needs. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Thank you for sharing your experience! We are proud that RingCentral AI Receptionist (AIR) successfully supports your agency by answering commonly asked questions when your office is closed, helping save valuable time for your Sales Team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Karlee!

See how RingCentral AI Receptionist... improved

Jess S.

Director of Member Success

Small-Business (50 or fewer emp.)

10/29/2025

"Automation That Frees Up Time and Delivers Excellent Customer Service"

5/5

What do you like best about RingCentral AI Receptionist (AIR)?

The automation response to calls that allows my team to prioritize their time towards other projects and still be able to provide excellent customer service to our community! Customer support is essential in our field and the fact that its easy to use helps my team and our community Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Nothing so far! We love it for our team and community! Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Hey Jess, thank you for this wonderful review! We are thrilled to hear that the automation features allow your team to prioritize their time toward projects while still providing excellent customer service to your community! It is fantastic to know that our easy-to-use platform is helping you achieve both efficiency and better community support. The Review Team would love to learn more about your experience; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Jess!

Ester D.

WC Dept Administrator

Small-Business (50 or fewer emp.)

10/29/2025

"AI Notes and Receptionist Streamline My Workflow Effortlessly"

5/5

What do you like best about RingCentral AI Receptionist (AIR)?

AI Notes, the AI receptionist, and all the communication services offered have been quite useful. I appreciate how these features help streamline my daily tasks and improve overall efficiency. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Nothing so far, it's very efficient and useful. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Hey Ester, thank you for sharing your experience! We are pleased to hear that features like AI Notes and the AI Receptionist help streamline your workflow and boost efficiency. It is great to know RingEX makes communication and collaboration easier for your team. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Ester!

See how RingCentral AI Receptionist... improved

Scott A.

Senior Manager Network/Cloud/Security/Telecom/AV Engineering

Enterprise (> 1000 emp.)

1/27/2026

"Senior Manager Network/Cloud/Security/Telecom/AV Engineering"

5/5

What do you like best about RingCentral AI Receptionist (AIR)?

Ease of deployment, management and user features Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Caller ID issues from on premise ISDN PRI Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Hey Scott, we appreciate your review! As a Senior Manager in Network, Cloud, and Telecom Engineering, your perspective on the ease of deployment and management of RingEX is valuable to us. We are pleased to be your partner as you move away from your on-premises PBX. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Scott!

See how RingCentral AI Receptionist... improved

Will A.

Managing Attorney

Mid-Market (51-1000 emp.)

10/29/2025

"Impressive AI Features Make This a Standout Choice"

5/5

What do you like best about RingCentral AI Receptionist (AIR)?

I really like the presentation on AI, very helpful Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

I think they said it costs extra, i sure wish it was included Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Thank you for your positive feedback and for highlighting the value of our AI capabilities. We are pleased to know these features are helping streamline your workflows and enhance customer experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you for being a loyal RingCentral customer, Will!

See how RingCentral AI Receptionist... improved

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/29/2025

"Excellent Product with Outstanding Account Management!"

5/5

What do you like best about RingCentral AI Receptionist (AIR)?

First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free! Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Nothing comes to mind. The product is so simple! Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Thank you for your wonderful feedback! The Review Team is thrilled to know your experience with RingEX and our Account Management team has been so positive. It is great to hear that AIR helps your team streamline support and route calls efficiently. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, and we look forward to continuing to support your success!