I love how RingCentral AI Receptionist (AIR) automatically answers incoming calls, handles common customer inquiries, and routes callers to the right department without needing a live receptionist. The biggest benefit is that callers get immediate assistance instead of waiting for someone to answer the phone. What I like the most is how naturally it handles incoming calls while reducing the burden on our team, as it provides instant responses, routes callers accurately, and ensures customers receive assistance even when our staff is busy or unavailable. The features I value most are the intelligent call routing, natural voice interactions, and the ability to handle common questions without human intervention. The initial setup was very straightforward, and we were able to configure call flows, routing rules, and basic AI responses quickly. Review collected by and hosted on G2.com.
A few areas it could be improved is handling complex or highly specific customer requests where human judgement is still needed and I would also like to see more customization options for conversation flows and deeper reporting insights. Review collected by and hosted on G2.com.
Prajwal, we appreciate your amazing review! We are pleased to hear that the RingCentral AI Receptionist (AIR) is successfully streamlining your call management by delivering immediate, natural voice interactions and routing common inquiries without human intervention. It is great to know that your initial deployment and call flow configurations were straightforward, allowing your team to instantly reduce front-desk burdens and secure 24/7 coverage. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.
Thank you for being a loyal RingCentral customer, Prajwal!