RingCentral AI Receptionist (AIR) Reviews & Product Details

WHAT IS AI RECEPTIONIST (AIR)? AI Receptionist (AIR) is RingCentral's voice-first AI agent for small and mid-sized businesses that keeps your business always on. Businesses using AIR have seen 60% more new patient intakes, $204,000 in additional monthly bookings, and 50% reductions in inbound call time, all without adding headcount. With no configuration needed beyond basic personalization, AIR answers common business questions, sends texts, schedules appointments, captures leads, and seamlessly transfers callers to the right human agent. Businesses can get started in minutes and immediately deliver a polished, consistent customer experience around the clock—no coding or technical expertise required. It works with any phone to turn any business phone line into an intelligent virtual receptionist. 24/7 CALL & SMS HANDLING AIR answers every call and text 24/7. It handles multiple conversations at once, so no customer ever hits voicemail during business hours, or after. It's trained on your business using your website, FAQs, and uploaded documents, so every answer is accurate, specific, and on-brand. When complex questions need a human, AIR transfers the call along with a full conversation summary, so your team picks up right where AIR left off. AIR also handles inbound text messages. When someone texts your business number, AIR replies instantly — answering questions, booking appointments via SMS, and passing conversations to your team with full context when a human touch is needed. It also auto-texts follow-up details like confirmations and links after every call, no manual follow up needed. APPOINTMENT SCHEDULING & LEAD CAPTURE AIR doesn't just answer calls, it takes action. It handles appointment scheduling by checking real-time availability across your calendars, whether the meeting is in person or virtual. It captures lead details during the call and pushes them directly into your CRM, so no opportunity ever slips through the cracks. When calls overflow during busy periods, AIR steps in as a smart queue handler, capturing caller needs and keeping every customer engaged. WORKS WITH ANY PHONE AIR works on top of your existing phone setup, whether that's RingCentral, a legacy PBX, or a third-party cloud provider. Connect it in minutes via SIP integration or call forwarding. Add it to specific lines. Use it as your primary front desk or a backup for overflow in your current phone environment. This means you can have a fully working AI receptionist on any existing business number, no migration or IT needed. CONVERSATIONAL MULTILINGUAL SUPPORT AND INSIGHTS AIR understands callers naturally — not just keywords, but actual intent. It responds with a human-like tone that reflects your brand, speaks 10+ languages, and can detect and switch languages mid-call. You get an easy to understand analytics dashboard that tracks call performance, shows common questions, and flags knowledge gaps. Improve AIR's responses easily with one click. Spam calls are blocked automatically before they reach your team, and every call is transcribed so you can review, train, or stay compliant. WHY CHOOSE RINGCENTRAL AIR Businesses of all sizes choose RingCentral AIR to eliminate missed calls, improve response times, and reduce operational costs. It's simple to set up, works with any business phone line, and handles calls and texts 24/7. The results speak for themselves. A mental health practice projected $1.7M in added revenue after patient intakes jumped. A healthcare company saw bookings climb six figures month over month. A security firm freed up its team to triple outbound call activity without a single new hire.

Seller

RingCentral

Discussions

RingCentral AI Receptionist (AIR) Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Madi Hayford

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

G2 reviews are authentic and verified.

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Meir R.

Small-Business (50 or fewer emp.)

9/16/2026

"Highly Efficient, Cost-Saving Solution for Call Management"

4/5

What do you like best about RingCentral AI Receptionist (AIR)?

I value the ease of use of RingCentral AI Receptionist (AIR). It's great that voice messages are sent directly and instantly to our employees, dictated as a message, which means our employees can get back to customers instantly. I appreciate that we were able to eliminate a position and save a significant amount of money. The initial setup was very easy, making the transition smooth for our team. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Sometimes the calls are not properly routed. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Hi Meir, thank you for sharing your magnificent review! It is fantastic how AI Receptionist (AIR) benefits you and your team. Transitioning smoothly during setup while automating front-desk tasks is a major win for business efficiency. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. We appreciate you being a loyal RingCentral customer!

Westin p.

Project Manager Itern

Small-Business (50 or fewer emp.)

Originally submitted 9/16/2026

"Promising Start, Still Scoping How to Maximize Ring Subscription Capabilities"

3.5/5

What do you like best about RingCentral AI Receptionist (AIR)?

We’re trying to scope out how we can use this on a day to day.i think we are going to try to use it for after hours stuff and also marketing campains. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Again, we are trying to scope. We have a ring subscription so we want to maximize capabilities. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Hey Westin, it is great to hear that you are exploring how to maximize your existing RingCentral subscription by scoping out AI Receptionist (AIR). Leveraging AIR for after-hours coverage, campaign-specific lead capture, and routing general customer support calls is an ideal way to expand your operational coverage 24/7 without adding manual staff overhead. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral, Westin!

Peter V.

Vice President

Staffing and Recruiting

Small-Business (50 or fewer emp.)

3/26/2026

"AIR Cut Nuisance Calls by 90% and Routes the Rest to the Right Person"

5/5

What do you like best about RingCentral AI Receptionist (AIR)?

AIR has reduced nuisance calls by as much as 90%. The rest of the 10% get through to the right person without needing a real receptionist. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

There's really nothing that I dislike. The features and continued evolution meets needs I wasn't even considering. Review collected by and hosted on G2.com.

What problems is RingCentral AI Receptionist (AIR) solving and how is that benefiting you?

When our company was looking to use this, we had realized that 90% of our calls each month were hang-ups, or spam, or political, or solicitations, or surveys...or other trash calls. Each call required someone to stop what they were doing to answer the call. That distraction and interruption caused "restart" time which tended to amount to 15 hours a month. The calls that were genuine typically needed to be handed off to someone else based on the subject and availability. Now, AIR is taught to hear what the subject is and can route to the correct person, reducing the receptionist role to a very few each month. Another benefit is that it can respond to requests for specific people's names and can work through ambiguity for similar names. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Hey Peter, we appreciate your valued insights! Reducing nuisance calls by 90% is a massive win for any business, especially when you consider that those calls were previously stealing 15 hours of your team’s productive deep work time every month. What you have described is the perfect transition from a reactive office, where anyone has to drop what they are doing for a solicitation, to an intelligent ecosystem where your front door is guarded by a digital employee that actually understands who is calling. Our objective is to ensure that your business remains a trusted and secure environment where only the right calls get through. We love to hear that AIR has already met needs you were not even considering. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for being a loyal RingCentral customer, Peter!

Jimmy A.

Account Manager Financial Services

Information Technology and Services

Small-Business (50 or fewer emp.)

8/31/2026

"Fast call offload and smart summaries, but struggles with complex questions and overage monitoring"

3.5/5

What do you like best about RingCentral AI Receptionist (AIR)?

RingCentral AIR offloads basic inbound calls effectively. Auto-ingesting our website content for the knowledge base took minutes, and context summaries passed during live transfer save agents time on intake. Calendar scheduling and auto-sms confirmation also keep workflow moving. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

When callers ask complex or off-script questions, the AI can loop or fall back to an abrupt cold transfer. Per-minute overage tiers also require monitoring during call spikes to prevent unexpected bills. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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It is terrific to hear the value RingCentral AI Receptionist (AIR) brings to your operations, Minuz! We love how automatic ingestion of website FAQs, calendar scheduling, and automated SMS confirmations eliminates after-hours missed calls and takes the burden of repetitive intake off your staff. Passing a concise conversation summary during live transfers is a massive quality-of-life win, as it ensures your agents can jump right into assisting callers without asking them to repeat themselves. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you!

Md M.

Supervisor

Civil Engineering

Small-Business (50 or fewer emp.)

8/28/2026

"Fast Setup, Smart Conversational Engine—Occasional Hiccups"

3.5/5

What do you like best about RingCentral AI Receptionist (AIR)?

Initial setups takes minutes by indexing your site and internal docs. The conversational engine fields inquires, triggers mid-call SMS links, and delivers warm transfers with full context notes. Built-in Salesforce and HubSpot integrations sync very touchpoint instantly. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Sometimes it struggle with unusual or complex requests, so I still need to step in and handle a few calls manually. More customization options would also be helpful. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Thank you for sharing your experience with RingCentral AI Receptionist (AIR), Md! It is great to hear how quickly AIR delivered value, specifically how indexing your website and documentation enabled rapid setup, while automated mid-call SMS links and CRM syncs with Salesforce and HubSpot eliminated repetitive front-desk admin work. It is great that having full context notes attached during warm transfers helps keep patient and customer handoffs smooth. The Review Team would appreciate the opportunity to learn more about your experience and how it could improve! Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Kauã P.

freelancer interpreter

Small-Business (50 or fewer emp.)

8/26/2026

"Helps Route Calls Smoothly, but Sometimes Leaves Customers Frustrated"

3/5

What do you like best about RingCentral AI Receptionist (AIR)?

I like that it takes care of the basic calls and sends people to the right place. It makes things easier at the front desk, especially when it gets busy. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Sometimes customers would reach me already frustrated because they had spent time with the AI and still couldn’t get their issue resolved. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Thank you for taking the time to write and share your review, Kauã! It is great to hear that RingCentral AI Receptionist (AIR) is helping lighten the workload at your front desk, especially by taking care of repetitive inquiries and routing standard calls so your team can focus on in-person tasks during busy hours. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Divyanshi M.

Teacher

Small-Business (50 or fewer emp.)

9/12/2026

"Efficient Call Handling That Saves Time and Keeps Teams Focused"

4.5/5

What do you like best about RingCentral AI Receptionist (AIR)?

It handles routine calls, answers common questions, and routes callers efficiently. It saves time and helps the team focus on more important tasks Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

Some responses can feel a bit limited for complex or unusual requests, and occasional adjustments are needed to make call handling feel more natural Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Thank you for sharing your great feedback, Divyanshi! It is amazing how effectively AI Receptionist (AIR) serves as a first filter for your inbound calls. We are proud to hear that taking care of routine FAQs, gathering basic caller details, and transferring calls helps save you and your team time and helps prevent daily distractions. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation.

Coral M.

Support hub agent

Mid-Market (51-1000 emp.)

8/20/2026

"Great Calling, Texting, and AI Transcription in One App"

4.5/5

What do you like best about RingCentral AI Receptionist (AIR)?

It’s a great application that allows us to text, make calls, and make video calls, while also keeping all the recordings. It also has an AI feature that transcribes the calls and provides a summary of each call. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

The only thing I dislike about RingCentral is the mobile app. It doesn’t have the same features and functionality as the desktop version. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Hi Coral, we appreciate your amazing feedback and review! It is great to hear how much value you get from centralizing your business communications, especially having calls, SMS, video meetings, and automated call recordings in a single hub. It is also fantastic to know that our built-in AI call transcripts and summaries are saving you and your team time when reviewing conversations and catching up on key details. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for being a loyal RingCentral customer, Coral!

NIKUNJ C.

Associate

Enterprise (> 1000 emp.)

8/24/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"AIR’s 24/7 Human-Like Call Handling That Cuts Missed Calls and Workload"

4.5/5

What do you like best about RingCentral AI Receptionist (AIR)?

I like that AIR provides 24/7, human-like call handling and answers routine queries, intelligently route the call to right person while reducing the missed call and manual workload. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

What I dislike is that AIR can sometimes misunderstand the user’s intent, especially with complex and unexpected questions. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Thank you for taking the time to write and share your review! It is fantastic to hear the value you get from RingCentral AI Receptionist (AIR), especially how 24/7 human-like call handling, intelligent contextual routing, and automated answering of routine inquiries help eliminate missed calls while taking a significant manual burden off of you and your team. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral!

Azeez K.

Sales Assosciate

Mid-Market (51-1000 emp.)

8/20/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Effortless AI Call Summaries That Keep Client Conversations on Track"

4.5/5

What do you like best about RingCentral AI Receptionist (AIR)?

The AI easily helps me summarize the phone call conversation I had with a client which enables to remember things which we talked about instead of forgetting it later. Review collected by and hosted on G2.com.

What do you dislike about RingCentral AI Receptionist (AIR)?

There is nothing as such which I dislike. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCentral AI Receptionist...

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Thank you for your great feedback, Azeez! It is wonderful to hear how much value you get from RingCentral AI Receptionist (AIR), especially how automated call summaries make client conversations easy to reference, ensuring key details are never forgotten. We are also proud to know that having calls, texting, video, and AI transcriptions available in a single unified system has become key to keeping your client records organized. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation.