RingCentral AI Receptionist (AIR) Reviews & Product Details

It’s a simple, easy-to-use tool. I really appreciate three key aspects of this platform: EU hosting, which is essential for our clients; the ability to book appointments directly during the call; and the transparency it provides. The details for each call clearly show which tools were used and with what parameters, which makes troubleshooting and refining messages much easier. Review collected by and hosted on G2.com.

Compared to other voice AI platforms we’ve worked with, collaborating with this team has been noticeably more straightforward and solution-oriented. So far, we haven’t run into any issues or problems, and the overall experience has been truly amazing. Review collected by and hosted on G2.com.

One thing I’ve liked more as I’ve used AIR is how quickly it can handle the initial part of a conversation without making the caller feel like they are going through a rigid IVR menu. The ability to capture the caller’s intent and relevant details before transferring the call also makes handoffs more useful. I also like that it can take care of repetitive questions consistently, which gives the team more time to focus on calls that actually need human attention. Review collected by and hosted on G2.com.

I’d like to see better handling of context when a call gets transferred between AIR and a human. Sometimes the receiving person may still need to ask questions that the caller has already answered. It would be more useful if the full conversation context and the information collected by AIR were always carried over clearly with the handoff. More granular controls for customizing how AIR responds to different types of callers would also make it easier to tailor the experience to specific business workflows. Review collected by and hosted on G2.com.

It automatically handles customer call 24/7 and routes them to the right person, which saves a lot of time for our team.

The AI capability is impressive. It manages multiple calls at the same time without any delay and provides clear, automated responses.

In our customer support department, we handle over 200+ inbound enquiries daily. What I like best about RingCentral AIR is its ability to seamlessly manage this high volume 24/7 without missing a single call. Before this, our small team spent hours manually transferring calls, which often led to long wait time. Now, the AI accurately route clients to the right account manager based on their query instantly Review collected by and hosted on G2.com.

The initial setup and configuration can be a bit complicated for beginners, and the pricing could be more budget-friendly.

Sometimes the AI struggles to understand complex accents, requiring human intervention.

The initial setup and onboarding process took our IT team longer than expected because configuring the custom routing rules for different departments can be tricky for beginners. Review collected by and hosted on G2.com.

The best part about this tool is the instant call routing accuracy. In our program development workflows, we often get calls from clients requiring different engineering pods. The AI is smart enough to listen to the specific issue and connect them to the exact technical team instantly. It keeps our phone lines open 24/7 without needing a dedicated team member on standby at night. This has saved us hours of internal coordination and significantly minimized our call drop rates. Review collected by and hosted on G2.com.

The dashboard and reporting metrics can feel a bit basic when you are looking for deep analytics on caller drop-offs. Also, integrating it seamlessly with our specific internal CRM tools took quite a bit of manual troubleshooting during the initial setup phase. The conversational AI works flawlessly for straightforward requests, but if a client speaks too fast or uses very specific technical jargon right away, it sometimes misinterprets the intent and loops back, forcing the user to repeat themselves. Review collected by and hosted on G2.com.

Receptionist basically helps us with calls we wouldn't normally be able to handle due to time constraints or quantity restraints, customization is also decent although it could be better but knowledge skills (Hub) I think is a decent start. Review collected by and hosted on G2.com.

I think knowledge hub definitely needs a bit more integrations from other sources us and other organizations might hold knowledge e.g Jira, Notion, Linear. Right now its pretty much just uploading a file or some website link you paste in, I think integrations with knowledge sources would really help. Review collected by and hosted on G2.com.

I use RingCentral AI Receptionist (AIR) to handle incoming calls, answer customer questions, and help callers reach the right department quickly. I like that it handles calls 24/7, answers them promptly even when someone isn’t available, and automatically routes them to the right person without delay, reducing interruptions. It saves time, helps customers get quick responses, and improves company performance. Setup was pretty easy and took only a few minutes. Review collected by and hosted on G2.com.

I think RingCentral AI Receptionist (AIR) could do better at understanding complex questions, different accents, and callers who give information in unexpected ways. I’d also like a feature for accents and more detailed call analytics and reporting. Review collected by and hosted on G2.com.

The service provides a comprehensive AI-driven solution for managing customer interactions via voice. It automates routine inquiries, facilitates smart call routing, and offers a no-code setup for easy deployment. However, pricing constraints and limitations in handling complex queries may affect its overall effectiveness. Review collected by and hosted on G2.com.

Automates FAQs: instantly answers routine questions using your website data, drastically reducing front-desk workload. Smart routing and handoffs: transfers complex calls to human staff along with a text summary of the caller intent. Easy no-code setup: deploys in minutes just by feeding it your business URL or documents. Books appointment: syncs with calendars to schedule meetings directly and automatically logs lead data into CRMs. 24/7 conversational voice: replaces rigid phone menus with a natural, human-like AI available round-the-clock. Review collected by and hosted on G2.com.

One thing I appreciated was how quickly the platform could be configured for every business use. The AI handles common customer questions in a conversational way instead of relying on traditional phone menus, which makes the experience smoother for callers. I also found the call routing to be reliable, and having conversation summaries available afterward make it easier to keep track of customer interactions. Overall, it helps reduce the time spent answering repetitive calls and allows the team to focus on more important work. Review collected by and hosted on G2.com.

There is still room for improvement when dealing with unusual or very derailed customer requests, where a live representative is often needed. I also think additional customization options for responses and workflows would make it even more flexible for businesses with unique requirements. Review collected by and hosted on G2.com.

Our support team used to get overloaded with calls that weren't even for them. They would answer, realize the person actually needed sales or finance, and then have to transfer the call. With AIR, those calls can go to the right team from the start, so support spends less time filtering calls and more time actually helping customers. Review collected by and hosted on G2.com.

Sometimes it can be frustrating for patients who have a hard time with the AI. We've had a few calls where the patient finally reached an agent already annoyed because they felt like they had wasted time trying to get through the automated part first. Review collected by and hosted on G2.com.

What I like about it is how effortlessly it replaces rigid phone trees with natural, conversational answers built straight from our website FAQs. It handles after-hours volume and peak caller spikes seamlessly, taking appointments and routing complex calls with instant summaries so customers never have to repeat themselves. Review collected by and hosted on G2.com.

What I dislike most about it is the pricing structure and it's integration limits. The included monthly minutes run out fast , and overage fees add up quickly during high-volume periods. The AI also gets tripped up by multi-part questions,and setting up custom routing rules in the interface takes longer than it should. Review collected by and hosted on G2.com.