Rightworks Cloud Hosting Reviews & Product Details

It's nice to not have to manage your remote desktop in house. Review collected by and hosted on G2.com.

The communication between QuickBooks and RightWorks has been incredibly frustrating. Each company keeps blaming the other, making it impossible to get a resolution. When it was finally confirmed that the issue was on RightWorks' end, we spent 20 minutes on the phone with an agent—only for them to hang up. We got another agent on the line, but after an hour, they couldn’t resolve anything either.

Then yesterday, I spent three and a half hours on the phone, still with no solution. I was told to check back this morning, but instead, I received an email at 3 AM saying the ticket was closed because there was no response. Of course, I didn’t respond—I don’t work at 3 AM. When I logged in at 8 AM to check if the issue was resolved, it wasn’t, and now I can’t even use the ticket because it was closed before I had a chance to follow up.

This is beyond frustrating. I’ve spent nearly an entire workday just sitting on calls with no progress.The issue is simply getting our QuickBooks updated with an update that was released two weeks ago. Shouldn't RightWorks be updating the QuickBooks application the night the update is released? In the tech world, updates typically impact how an application operates, so you’d think this would be a critical priority for the RightWorks team.

From this experience, it’s clear that neither RightWorks nor QuickBooks truly stand behind their products. We’ve had nothing but issues since day one trying to use them together. This lack of coordination and support is beyond frustrating. Review collected by and hosted on G2.com.

The time that it saves for us to keep many documents in RightWorks is priceless. With all the uploads and downloads, it is super nice to have them all in one easy to retrieve place Review collected by and hosted on G2.com.

Sometimes we have connecting issues but that be our internet. Review collected by and hosted on G2.com.

Rightworks makes it is easy to access QuickBooks to complete our payroll Review collected by and hosted on G2.com.

It does take a minute to load from the desktop, but that could just be our internet as well Review collected by and hosted on G2.com.

Notifications are one thing, but if actual assistance is needed, calling in is horrible. Review collected by and hosted on G2.com.

I started using RightNetworks before they sold. I always got an ACTUAL technician who could help me without reading from a script knowing absolutely NOTHING about the product. And yes, hold times are longer, still. I would prefer to hold & get a qualified tech. who can actually help me. I will be switching to on-line when I an make the time. Review collected by and hosted on G2.com.

Quick response time and proactive about keeping us updated on issues concerning our software. Review collected by and hosted on G2.com.

Kinda liked the old name Xcentric. Xcentric was purchased by RW a few of years ago. Also miss the annual conference that was held for their CPA firm clients when it was Xcentric. Glad to see it's back with their RightNow Conference. Review collected by and hosted on G2.com.

Customer service seems to be helpful, but a mandatory necessity to utilize the platform. Review collected by and hosted on G2.com.

I am not a fan of a hosted site that is built like windows 95 with none of the customization abilities. When ever I use the software I feel like I am teleported back in time, and not in a good way. Review collected by and hosted on G2.com.

The feeling of added security for all of my software programs Review collected by and hosted on G2.com.

Every morning it takes me 20-30 minutes to open my Quickbooks desktop through Rightworks. I constantly get error messages and have to reload it multiple times. I have a new computer so I know it's not old technology. The integration is not good. I also have issues uploading my iif files through Rightworks Review collected by and hosted on G2.com.

RightWorks OneSpace impresses with its comprehensive approach to collaborative work management. What stands out most is its seamless integration of various tools and features into one platform, streamlining workflows and enhancing team productivity. Review collected by and hosted on G2.com.

Each client and associated client users have to purchase a package Review collected by and hosted on G2.com.

The thing that is most helpful with working with Right Networks it how it saves all of information in one place and we don't have to use different sites to get our information. Review collected by and hosted on G2.com.

I would say one down fall for using Right Networks is you have get permission to work on some parts. It could be better to give the option of you can give acess when needed or take acess of when not needed. Review collected by and hosted on G2.com.

Right Networks has great support for their desktop. There have been very few times over many years that we had trouble accessing our Intuit Quickbooks for our multiple companies. We tried the cloud version, but it was not a good fit for our companies. Review collected by and hosted on G2.com.

When there is a required upgrade for Intuit Quickbooks, it can be confusing from whom you purchase the license, but Right Networks support team resolved all the issues without much down time. Review collected by and hosted on G2.com.