--- title: REVIEWS.AI Reviews meta\_title: 'REVIEWS.AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how REVIEWS.AI works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 5 scale: '5' date\_modified: '2026-07-23' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### REVIEWS.AI Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** of REVIEWS.AI, appreciating the quick and helpful responses to their inquiries. [(1 mentions)](https://www.g2.com/products/reviews-ai/reviews?filters%5Bsentiment_snippet%5D=1970481&qs=pros-and-cons#reviews) Users value the **customizability** of REVIEWS.AI, enhancing their experience and simplifying customer feedback management effectively. [(1 mentions)](https://www.g2.com/products/reviews-ai/reviews?filters%5Bsentiment_snippet%5D=1970480&qs=pros-and-cons#reviews) Users love the **efficiency** of REVIEWS.AI, significantly saving time and simplifying customer feedback management. [(1 mentions)](https://www.g2.com/products/reviews-ai/reviews?filters%5Bsentiment_snippet%5D=1970484&qs=pros-and-cons#reviews) Users value the **efficiency of feedback management** in REVIEWS.AI, greatly enhancing productivity and accessibility of insights. [(1 mentions)](https://www.g2.com/products/reviews-ai/reviews?filters%5Bsentiment_snippet%5D=1970483&qs=pros-and-cons#reviews) ### Top Pros or Advantages of REVIEWS.AI ##### 1. Customer Support Users commend the **exceptional customer support** of REVIEWS.AI, appreciating the quick and helpful responses to their inquiries. [ See 1 mentions ](https://www.g2.com/products/reviews-ai/reviews?filters%5Bsentiment_snippet%5D=1970481&qs=pros-and-cons#reviews) See Related User Reviews ![Taylor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor B.") TB Taylor B. Mid-Market (51-1000 emp.) 5.0/5 "Fabulous support team, and a system that makes work easier." What do you like about REVIEWS.AI? The system itself makes consolidating customer feedback in one space so much easier. It saves me several hours per week by generating reports, flaggin ##### 2. Customizability Users value the **customizability** of REVIEWS.AI, enhancing their experience and simplifying customer feedback management effectively. [ See 1 mentions ](https://www.g2.com/products/reviews-ai/reviews?filters%5Bsentiment_snippet%5D=1970480&qs=pros-and-cons#reviews) See Related User Reviews ![Taylor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor B.") TB Taylor B. Mid-Market (51-1000 emp.) 5.0/5 "Fabulous support team, and a system that makes work easier." What do you like about REVIEWS.AI? The system itself makes consolidating customer feedback in one space so much easier. It saves me several hours per week by generating reports, flaggin ##### 3. Efficiency Users love the **efficiency** of REVIEWS.AI, significantly saving time and simplifying customer feedback management. [ See 1 mentions ](https://www.g2.com/products/reviews-ai/reviews?filters%5Bsentiment_snippet%5D=1970484&qs=pros-and-cons#reviews) See Related User Reviews ![Taylor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor B.") TB Taylor B. Mid-Market (51-1000 emp.) 5.0/5 "Fabulous support team, and a system that makes work easier." What do you like about REVIEWS.AI? The system itself makes consolidating customer feedback in one space so much easier. It saves me several hours per week by generating reports, flaggin ##### 4. Feedback Management Users value the **efficiency of feedback management** in REVIEWS.AI, greatly enhancing productivity and accessibility of insights. [ See 1 mentions ](https://www.g2.com/products/reviews-ai/reviews?filters%5Bsentiment_snippet%5D=1970483&qs=pros-and-cons#reviews) See Related User Reviews ![Taylor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor B.") TB Taylor B. Mid-Market (51-1000 emp.) 5.0/5 "Fabulous support team, and a system that makes work easier." What do you like about REVIEWS.AI? The system itself makes consolidating customer feedback in one space so much easier. It saves me several hours per week by generating reports, flaggin ## Top-Rated Alternatives [ ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ View All Alternatives ](https://www.g2.com/products/reviews-ai/competitors/alternatives) ![Jelena S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jelena S.") JS Jelena S. Independent Contractor Small-Business (50 or fewer emp.) 7/22/2026 "Efficient Automation with Room for Customization" 4.5/5 What do you like best about REVIEWS.AI? I like how easy it is to automate the entire review collection process with REVIEWS.AI. It removes manual follow-ups completely, allowing every customer to receive a review request automatically. This saves our team time chasing feedback, letting us focus more on serving customers. The initial setup was straightforward, with connections to our CRM and configuring automated review campaigns taking less than an hour. The onboarding documentation made the process easy, and the platform, overall, is reliable, easy to use, and delivers measurable improvements in customer collection. Review collected by and hosted on G2.com. What do you dislike about REVIEWS.AI? I'd like more customization for message templates and more detailed reporting. These improvements would make it easier to optimize campaigns. Review collected by and hosted on G2.com. What problems is REVIEWS.AI solving and how is that benefiting you? I use REVIEWS.AI to automate review requests, collect customer feedback, and improve our online reputation. It removes manual follow-ups, allowing our team to spend more time serving customers. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: G2 invite ![Taylor B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor B.") TB Taylor B. Community Experience & Engagement Specialist Mid-Market (51-1000 emp.) 12/17/2024 "Fabulous support team, and a system that makes work easier." 5/5 What do you like best about REVIEWS.AI? The system itself makes consolidating customer feedback in one space so much easier. It saves me several hours per week by generating reports, flagging any potential issues, and by simply being a system simple enough that anyone can use. It means that people within my company can find the answers they want through this platform, and not by asking me. Accessibilty of customer feedback is amazing! We can't forget a huge shoutout to the support team. Whenever there are bugs or issues, or I just have questions, I know that I'll receive a near immediate response with a solution. They're kind, curious and generous with their knowledge. Every company should strive to this level of customer support. Review collected by and hosted on G2.com. What do you dislike about REVIEWS.AI? There are occasional bugs, but the team is always quick to fix them. Review collected by and hosted on G2.com. What problems is REVIEWS.AI solving and how is that benefiting you? - Manual review monitoring - Simplifying gathering/analyzing of customer feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Self-Employed Enterprise (\> 1000 emp.) 9/4/2019 "They respond VERY quickly and are great at acting upon your requests" 5/5 What do you like best about REVIEWS.AI? It makes work easier, but honestly the fact that they are there any time I need them and act quickly is key. Review collected by and hosted on G2.com. What do you dislike about REVIEWS.AI? There honestly isn't much to dislike. You get your reviews lined up and can easily manage them. Review collected by and hosted on G2.com. Recommendations to others considering REVIEWS.AI: Honestly, it is a great tool with people that are quick to respond and help you. So it is exactly what you'd want, especially if you are dealing with hundreds and thousands of reviews. If you are dealing with Thousands of reviews then you would be very happy with RevMon. Review collected by and hosted on G2.com. What problems is REVIEWS.AI solving and how is that benefiting you? Saves a lot of time and work so we are able to spend more time answering reviews rather than adding them to Excel, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matt V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt V.") MV Matt V. Reputation Strategy Manager Consumer Goods Mid-Market (51-1000 emp.) 2/8/2019 "Leading the Industry" 4.5/5 What do you like best about REVIEWS.AI? Review Monitoring is the best review scraping and aggregating platform for online product reviews for sites like Amazon, Walmart.com, and many others. They are continually improving and are very open to user feedback. Review collected by and hosted on G2.com. What do you dislike about REVIEWS.AI? Keeping scraping software up to date is a challenge for this space in general. Occasional review count and other data errors creep up as product listings change, but they are quick to fix things when alerted. It's just a fact that this is a challenge to anyone in this space. Review collected by and hosted on G2.com. Recommendations to others considering REVIEWS.AI: Just talk to them and do the demo. It's work investigating. Know that there are some limitations with all scraping based platforms, so ask questions when you have them. The Review Monitoring team is quick to provide support. Review collected by and hosted on G2.com. What problems is REVIEWS.AI solving and how is that benefiting you? We have been using Review Monitoring to track reviews for similar products on different sites and aggregate feedback. We also use it as a mechanism to see all recent reviews that need posted replies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 2/12/2019 "Great resource" 4.5/5 What do you like best about REVIEWS.AI? Love the amount of data provided as well as the uniqueness of the data (word clouds). Review collected by and hosted on G2.com. What do you dislike about REVIEWS.AI? Still a small company so bugs and product confusion can happen. Nothing that hasn't been solved with an email to the team, however. Review collected by and hosted on G2.com. What problems is REVIEWS.AI solving and how is that benefiting you? Attaching data to content is really fun and provides our team with a great analysis of how we're doing as a company in our customer's eyes. Review collected by and hosted on G2.com. 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