The card authorization flow is what sold us. Since switching from SevenRooms, our no-show rate dropped noticeably because guests now put a card on file at booking, and the logic is smart enough to only hold or charge when it actually makes sense rather than flagging everyone. That alone paid for the platform.
The admin dashboard is genuinely fast and works just as well on a phone during service as it does on a laptop, which matters when the host stand is busy. The table assignment automatically slots reservations based on party size and timing, so we spend less time playing Tetris with the floor plan.
On the analytics side, we get more than just covers and no-shows. We can see confirmation times, walk-in patterns, opt-in rates, and guest nationality breakdowns, which has actually reshaped how we plan staffing and marketing. Our upsell rate on add-ons has climbed to around 66% because the booking flow surfaces the right offers at the right moment.
Onboarding was quick and the team is responsive when we need something. Integrations fit our existing stack without a painful migration. For the ROI, the reduction in lost covers from no-shows covers the cost several times over.
Unexpected benefit: the confirmation and reminder cadence has cut down on the back and forth our reservations team used to handle manually, freeing them for actual guest experience. Review collected by and hosted on G2.com.
Honestly not much, the platform does what we need. If I had to name something, I'd like a few more native integrations out of the box, and the occasional new feature takes a little time to roll out, but the team is quick to respond when we flag it. Review collected by and hosted on G2.com.