It's super reliable and veey easy to use Review collected by and hosted on G2.com.

It sometimes gets slow and doesn't get back to normal quicker Review collected by and hosted on G2.com.

The new additions that I like are....

- Transcription of audio

- Grammar improvement with AI Review collected by and hosted on G2.com.

The visualization of multimedia and the ability to delete or edit messages Review collected by and hosted on G2.com.

It is quick and effective

Convenient as well because one is able to send an email ,text including WhatsApp at the same time Review collected by and hosted on G2.com.

So far there is nothing I dislike about it Review collected by and hosted on G2.com.

everything in just one place, really easy to use Review collected by and hosted on G2.com.

a lot of paid features and complicated to connect (no previous knowledge) Review collected by and hosted on G2.com.

What I like best about respond.io is how it brings all customer conversations into one place. Managing chats from different platforms becomes much easier, and the interface is clean and simple to use. The automation features, like workflows and quick replies, save a lot of time and help improve response speed. It also makes team collaboration smooth, as chats can be assigned and tracked easily. Overall, it helps provide faster, more organized, and more efficient customer support. Review collected by and hosted on G2.com.

Sometimes it starts buffering; otherwise, it is really good. Review collected by and hosted on G2.com.

Respond io, provides instant service at anytime, to new and existing clients, eliminating wait times and enquiring customer queries are addressed immediately even outside business hours. Review collected by and hosted on G2.com.

when you close a message, it does not allocate it back to the same agent that closed the message, if it's regarding the same thing Review collected by and hosted on G2.com.

The system itself is very easy to use and intuitive for agents. The shortcuts and functionality are easy to set up for an administrator and the onboarding process was extremely helpful and easy to understand. Everyone I have dealt with in their support department, in particular Akhila and Ace, were exceptionally helpful, especially as I'm not very techie and have not implemented a piece of software like this before. Review collected by and hosted on G2.com.

There is nothing I have disliked so far. Review collected by and hosted on G2.com.

All channels and AI agents in one platform. Review collected by and hosted on G2.com.

no real complaints, it covers what I need. Review collected by and hosted on G2.com.

The platform is user-friendly and straightforward to navigate. Having a unified inbox for all our communications across different social media channels has been a great advantage for us. Respond.io’s customer support team stands out for being both helpful and quick to resolve any issues we encounter. The AI Agent is particularly valuable, as it not only provides our customers with detailed information about our products but also assists our team in better understanding customer needs, allowing us to serve them more effectively. The Workflow feature is also beneficial, automating routine tasks and freeing up our team to concentrate on other priorities. Additionally, integration with external tools such as Zapier works smoothly and without complications. Review collected by and hosted on G2.com.

It would be helpful if there were a way to filter out or eliminate spam messages from various social media platforms. Review collected by and hosted on G2.com.

I highlight how easy it is to find chats, add them, edit them, or block them. The interface is very versatile and easy to use, which greatly enhances the experience. Additionally, I value the implementations it offers for businesses, as they expand its usage possibilities. It also emphasizes the good attention from the customer support department, for technical issues or questions regarding functionality, as well as the intuitive nature of the interface, making it impossible not to understand even for newcomers. I use it every day at work, for more than 8 hours, and the integration is quite correct and easy. Review collected by and hosted on G2.com.

The only thing that doesn't convince me is that, on occasions, some messages don't get sent. However, this happens in very isolated cases, maybe one in a hundred. In the end, it's impossible to create something that never fails. Review collected by and hosted on G2.com.