Respond.io has been a great platform for managing customer conversations across multiple channels in one place. It's easy to use, keeps our team organized, and makes it simple to respond quickly to customers. The automation features and integrations have helped improve our workflow and efficiency. I highly recommend it for any business looking to streamline customer communication. Review collected by and hosted on G2.com.

Is very customizable so is hard to not like Review collected by and hosted on G2.com.

Being able to categorize conversations is a game changer compared to WhatsApp Business. It has really helped our team track the journey contacts go through while they’re talking with our support teams. its easy to see volumes of conversations happening, how easy it is to link contacts with our CRM. The visibility of who and when responded to inquires is a bonus. The team at Respond.io was great while we migrated from previous platform, very supportive and knowledgeable of best practice. The help of AI agents has helped us spend more time resolving issues rather than keep chasing conversations. Review collected by and hosted on G2.com.

It would be good to be able to make video calls with Whatsapp channel, exporting messages could be done better and include contact details when pulling off (currently takes some time to match conversation to contacts). There should be a 'Print' conversation options that would export single conversation either as pdf, csv. Call notification should be coming in a form as message and be more visible. Review collected by and hosted on G2.com.

The best part is that I can manage all my chats—like WhatsApp, Instagram, email, etc.—in one place. respond.io brings everything into a shared inbox, so our team can reply to customers from a single dashboard. It also helps even someone with minimal grammar skills respond more professionally by using AI assist. Pricing is minimal compaired to other platforms and the support team is very prompt in helping setting up. and the perfomance is the best in terms of speed and efficiency. Review collected by and hosted on G2.com.

It’s not exactly plug-and-play, but the support helps us make it easy to use. Building advanced flows takes time and effort. The 24-hour window comes from Meta, but it still affects the user experience. Compared to other tools, the integration is easy. Review collected by and hosted on G2.com.

We can contact customers, which they are available contacting platform by staying single platform, we don't want to switch our whatsapp, email, messenger to contact a customer Review collected by and hosted on G2.com.

when two sales agents got same contact, we need an option to report management to take actions. Review collected by and hosted on G2.com.

Overall, the experience has been smooth. It includes all the basic features we need, and the functions and tools are well organized and easy to find. The filters are especially helpful, with many different contact properties and support for complex “and” and “or” operators. Good performance on mobile app and laptop. There are options to integrate with other tools that we use. The support is the best thing I like about Respond.io. Earlier, I used WATI and completely disappointed. Review collected by and hosted on G2.com.

On the Basic plan, there are no workflow, API, or webhook features. The higher plans do support these, but the pricing then changes depending on the number of contacts. Review collected by and hosted on G2.com.

Respond.io has become a vital part of our digital solutions toolkit at VVS Digital Solutions. What really sets it apart is its focus on being a comprehensive omnichannel conversation platform, rather than simply a messaging tool. That distinction helps us start from real customer pain points and translate them into meaningful, practical use cases for our clients. The platform itself is intuitive to use, and the ongoing support from the partnership team—especially the recent growth sessions—has been incredibly valuable. It’s helped us unlock more value from the platform and position their services more effectively for our customers. Review collected by and hosted on G2.com.

The pricing feels a bit steep for businesses based in Asian countries. Compared to the value provided, the cost could be more competitive and region-friendly to make it more accessible for SMEs in Asia. Review collected by and hosted on G2.com.

What I like best about respond.io is how complete it is as a revenue lifecycle management platform. It gives us one place to manage the full journey from lead capture to qualification, routing, follow-up, and conversion, instead of stitching together separate tools for inbox, automation, and reporting. That has made our workflow much more structured and scalable, especially for WhatsApp and other high-volume conversations.

What’s most valuable is the combination of automation, workflow design, and channel management. We can build clear processes for handling incoming leads, assign conversations to the right team member, qualify prospects faster, and keep momentum moving through the sales cycle. The result is less manual work, faster response times, and a more consistent customer experience.

I also value the integrations and flexibility. respond.io fits into broader sales and marketing operations much better than point solutions, so it supports a more connected workflow rather than creating another silo. For a team that needs to turn conversations into revenue, that end-to-end visibility is a major upside. Review collected by and hosted on G2.com.

The main downside is that respond.io can feel quite powerful, but that also means there is a learning curve. Some of the workflow and automation features take time to fully understand, especially when setting up more advanced processes for lead routing, qualification, and revenue operations. For teams that want to move quickly, the platform can feel a bit complex at first.

Another area that could be improved is the depth of certain integrations and reporting options. While the platform connects well into broader workflows, I sometimes wish some integrations were even more seamless and that reporting could be more flexible for deeper performance analysis. That would make it easier to measure ROI and optimize campaigns without relying on external tools.

Pricing can also become a consideration as usage grows, especially for teams with larger contact volumes or more advanced operational needs. The value is there, but the cost-benefit balance becomes more important as the team scales, so clearer packaging or more transparent guidance on scaling costs would help.

Overall, these are not major blockers, but more areas where the product could be easier to adopt, easier to measure, and easier to scale. Review collected by and hosted on G2.com.

What I like mostly is the fact that I can respond to messages on all social media platforms on 1 platform which is respond IO Review collected by and hosted on G2.com.

The fact that I can not respond to messages directly after 24 hours if it’s not a message template. Review collected by and hosted on G2.com.

The AI features available in the app are very helpful and make communication much easier, especially when interacting with international customers. They help improve the customer experience, save time, and make it easier to manage conversations across different languages. Review collected by and hosted on G2.com.

My biggest issue with the app is the lack of an option to delete messages after they have been sent. Mistakes can happen frequently while communicating with customers, and not being able to remove or correct a sent message can be frustrating. Review collected by and hosted on G2.com.

I’ve had a great experience with Respond.io. The platform offers a very seamless experience for both our team and our customers. One of the standout features is the AI Agent configuration; it provides 24/7 support and accurately identifies customer needs to route them to the right department. The workflow automation is also incredibly robust. For our company, the best part is how easily it connects with our CRM, allowing for a bidirectional data flow that keeps everything perfectly in sync. Review collected by and hosted on G2.com.

While the platform is very comprehensive, one minor drawback is that several features are still clearly under development. Although the core tools are solid, there are some options that aren't fully available yet. However, it’s clear the platform is evolving, and the existing features already provide a lot of value Review collected by and hosted on G2.com.