--- title: Resonate CX Reviews meta\_title: 'Resonate CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 501 reviews by the users' company size, role or industry to find out how Resonate CX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 501 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Resonate CX Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. [(114 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1549511&qs=pros-and-cons#reviews) Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. [(106 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550589&qs=pros-and-cons#reviews) Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. [(97 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1547575&qs=pros-and-cons#reviews) Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. [(95 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550463&qs=pros-and-cons#reviews) Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. [(42 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550304&qs=pros-and-cons#reviews) Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. [(43 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550367&qs=pros-and-cons#reviews) Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. [(29 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1548311&qs=pros-and-cons#reviews) Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. [(20 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1547399&qs=pros-and-cons#reviews) Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. [(19 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1547381&qs=pros-and-cons#reviews) Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. [(17 mentions)](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1549842&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Resonate CX ##### 1. Ease of Use Users appreciate the **ease of use** of Resonate CX, making customer insights and reporting seamless and efficient. [ See 114 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1549511&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is a great experience using resonate!" What do you like about Resonate CX? Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value ![Jenni G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenni G.") JG Jenni G. Enterprise (\> 1000 emp.) 5.0/5 "Customer Sentiment Insights That Help Us Pivot and Celebrate Team Wins" What do you like about Resonate CX? While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, ##### 2. Helpful Users find Resonate CX to be an extremely **helpful tool** for managing business and supporting team training. [ See 106 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550589&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is a great experience using resonate!" What do you like about Resonate CX? Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value ![Jenni G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenni G.") JG Jenni G. Enterprise (\> 1000 emp.) 5.0/5 "Customer Sentiment Insights That Help Us Pivot and Celebrate Team Wins" What do you like about Resonate CX? While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, ##### 3. Feedback Management Users value the **ease of use and insightful feedback management** of Resonate CX for enhancing customer experience. [ See 97 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1547575&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great system" What do you like about Resonate CX? Resonate is a great way to get feedback from our customers and employees without the feedback being all at the one time. I absolutely feel this progra ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is a great experience using resonate!" What do you like about Resonate CX? Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value ##### 4. Customer Feedback Users appreciate the **user-friendly platform** of Resonate CX, enabling effective customer feedback analysis and trend identification. [ See 95 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550463&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is a great experience using resonate!" What do you like about Resonate CX? Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value ![Matthew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew G.") MG Matthew G. Mid-Market (51-1000 emp.) 5.0/5 "A powerful, well-supported Voice of Customer platform delivering measurable impact for Clark Rubber." What do you like about Resonate CX? Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network. The dashboard is intuitive and easy to nav ##### 5. Insights Generation Users value the **insights generated** by Resonate CX, enhancing understanding and identifying areas for practice improvement. [ See 42 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550304&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is a great experience using resonate!" What do you like about Resonate CX? Resonate is very user-friendly and easy to navigate. I appreciate that it lets us see the sentiments of the people receiving the service. I also value ![Charmaine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charmaine L.") CL Charmaine L. 4.5/5 "Transforms Feedback into Actionable Insights" What do you like about Resonate CX? I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issue ### 5 Cons or Disadvantages of Resonate CX ##### 1. Scoring System Issues Users report **scoring system issues** that unfairly affect scores based on isolated negative reviews despite overall positive feedback. [ See 43 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550367&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Valuable Family Feedback Tool" What do you dislike about Resonate CX? It is unfortunate when someone puts in a low score that it is not mandatory for them to explain why SF Sian F. Enterprise (\> 1000 emp.) 5.0/5 "Resonate is a useful portal for feedback" What do you dislike about Resonate CX? We are marked down if parents open the survey but don't fill it out, so it would be great to change that, so we are not penalized unfairly ##### 2. Inadequate Feedback Users experience **inadequate feedback** with delays and irrelevant responses affecting their improvement efforts. [ See 29 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1548311&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Empowering Insights and Seamless Management for Sunkids" What do you dislike about Resonate CX? Sometimes, we receive feedback that lacks any additional details, even when the feedback is positive. It would be helpful to have at least a brief exp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Insightful Survey Distribution Enhances Service Improvement" What do you dislike about Resonate CX? We are not informed about when surveys are distributed to families, nor do we have any context regarding the purpose or timing of these surveys. ##### 3. Reporting Issues Users face challenges with **reporting issues** due to false claims impacting scores and unavailability of live stats. [ See 20 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1547399&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Insightful Survey Distribution Enhances Service Improvement" What do you dislike about Resonate CX? We are not informed about when surveys are distributed to families, nor do we have any context regarding the purpose or timing of these surveys. LS Lisa S. Enterprise (\> 1000 emp.) 4.5/5 "Essential Tool for Gathering Parent Feedback" What do you dislike about Resonate CX? I like it though there should be a way to remove responses if parents mistakenly submit scores they did not mean to ##### 4. Survey Issues Users face challenges with **survey issues** , as transparency and comment requirements could improve feedback accuracy and relevance. [ See 19 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1547381&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is a great experience using resonate!" What do you dislike about Resonate CX? I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Insightful Survey Distribution Enhances Service Improvement" What do you dislike about Resonate CX? We are not informed about when surveys are distributed to families, nor do we have any context regarding the purpose or timing of these surveys. ##### 5. Not Intuitive Users find the interface **not intuitive** , often feeling confused and overwhelmed when navigating the platform's features. [ See 17 mentions ](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1549842&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is a great experience using resonate!" What do you dislike about Resonate CX? I believe Resonate could improve by increasing the number of samples included in the survey for our centre. At the moment, there are many themes being ![Nicoletta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicoletta C.") NC Nicoletta C. 5.0/5 "Super Simple Setup, Effortless Feedback Management" What do you dislike about Resonate CX? I find the interface itself a bit challenging, but I think it's because I am new to the platform and just getting to grips with it myself. ![Melissa J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa J.") MJ Melissa J. Small-Business (50 or fewer emp.) 5/12/2026 "Intuitive, Feedback-Driven, But Needs Language Support" 4.5/5 What do you like best about Resonate CX? I find Resonate CX user-friendly in my role as a center manager because I can look at all areas of data easily. It has clear sections to locate all feedback, and the dashboard is clear and specific. The initial setup was also very easy. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I have a lot of families who do not speak any or very minimal English, so when they get sent the survey, the scoring system is unclear, and they may choose a 1 score as they see that as good. Or they start the survey then get interrupted and push the wrong button, or it’s completed before they are ready. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? I use Resonate CX to gauge parent satisfaction and identify improvement areas. It’s user-friendly, with clear sections for feedback and a specific dashboard for data insights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RS Ross S. Enterprise (\> 1000 emp.) 3/26/2026 "Brilliant Customer Insight Tool but comes with limitations" 3.5/5 What do you like best about Resonate CX? Customer feedback provides direct, honest insight into what the business is doing well and where improvements may be needed. Responding to feedback is important to customers, as it shows that we are listening and that we value their views. It helps the business make decisions based on data, insight and evidence, rather than relying on anecdotal feedback alone. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? The volume of feedback received is relatively low, typically around 10–20%, which means it may not always reflect the experience of the wider customer base. Excluding scores of 7 and 8 can limit transparency, as many people would still consider 8 out of 10 to represent a positive experience. Some customers may believe their feedback is being given confidentially and may not expect to be contacted directly by centre teams to discuss it. Perceptions of what is “good” or “bad” are subjective and can vary significantly from one customer to another. Some negative feedback relates more to brand-level or head office processes, which may sit outside the control of centre teams and be difficult for them to resolve directly. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? CX gives us valuable insight into how customers experience our business. It helps us understand what we are doing well, while also highlighting where we need to improve. As with most businesses, our people are our greatest strength, but they can also be where inconsistency is felt most by customers. That is why continuing to support and develop our teams is so important. With this in mind, we are investing in our onboarding process for new families as a key priority for the year ahead, helping us create a stronger and more consistent experience from the very beginning. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AK Avileshni Sharma K. Centre Manager Enterprise (\> 1000 emp.) 8/11/2026 "Clear Centre Overview and Easy Parent Feedback Responses" 5/5 What do you like best about Resonate CX? I’m able to see feedback from parents and respond to it. It gives me a clear overview of the centre—what we’re doing well and which areas we need to look into and improve. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? So far, I’m happy with how we’re getting a reasonable response. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? It shows us which areas we need to work on and what’s already working well for the community. The dashboard also gives us a clear overview of the feedback, whether it’s positive or negative. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Suniti P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suniti P.") SP Suniti P. Customer Experience - Support Consultant Enterprise (\> 1000 emp.) 3/24/2026 "G2 review for Resonate" 5/5 What do you like best about Resonate CX? What I like best about Resonate CX is how it provides clear, real-time insights into family feedback, making it easier to identify trends, address concerns quickly, and improve overall service quality. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Resonate CX is a great tool for capturing real-time family feedback and helping us identify key trends quickly. At times, navigating the platform or extracting specific reports can be a bit time-consuming, particularly when looking for service-level insights. That said, the value it provides in helping us act proactively and improve the family experience makes it an essential tool for our teams. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX addresses the difficulty of capturing and acting on family feedback in a consistent and meaningful way. It highlights key segments like fence sitters, potential churners, and advocates, enabling us to prioritise follow-ups and close the loop effectively. This benefits us by improving retention, increasing satisfaction, and helping teams make more informed decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Enterprise (\> 1000 emp.) 6/17/2026 "Insightful Data That Drives Informed Decisions" 5/5 What do you like best about Resonate CX? Resonate CX has become an invaluable tool for our organization. The platform gives us a consistent, real-time understanding of the experiences and perspectives of the families we serve, allowing us to identify trends, address concerns proactively, and recognize areas where we are excelling. The survey process is seamless for families, and the actionable insights generated by the software help us make informed decisions that strengthen customer satisfaction and retention. Resonate CX has enabled us to be more responsive, data-driven, and connected to the needs of our families, making it an essential part of our customer experience strategy. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? There are no downsides to using Resonate CX. The investment in time pays dividends when it comes to the value of the actionable insights. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX identifies opportunities for improvement or enhancement of our services, allowing us to continually evolve and exceed our clients' expectations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RP Reetha P. Center Manager Small-Business (50 or fewer emp.) 5/28/2026 "Makes It Easy to Gather Parent Information and Drive Changes for us gaining parent feedback." 4.5/5 What do you like best about Resonate CX? I use it to retrieve information from parents and to work through what needs to be changed. This also allows me to support the center as it enables us to reflect on our teaching practice and get to know areas of improvement. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I don’t have any concerns, and I’m very happy with the system as it is right now. I actually am fine with our system at the moment. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Connecting with our parents through this app has been really great, and it’s made staying in touch feel much easier. This information has allowed our center to make connection with our family and address issues of concern and delight with us celebrating positive feedback. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Giovanna Tayú Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giovanna Tayú Z.") GZ Giovanna Tayú Z. Assistant General Manager Small-Business (50 or fewer emp.) 4/16/2026 "Powerful Analytics in Clockwise to Uncover Strengths and Improve Performance" 5/5 What do you like best about Resonate CX? After my call with Troy I discover that there is so many analytic tools that we can use to improve our performance here in Clockwise. If used correctly it stores the data in many categories that help us to understand our flaws and strengths Review collected by and hosted on G2.com. What do you dislike about Resonate CX? I do no tlike the way they categorize the points that affect our NPS, especially since our members also seem to need a bit of guidance on how to rate their experience with us. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Since I do not have much time navigating in Resonate so far (1 1/2 months) I would say that after my call with Troy earlier today Resonate will help me to build a strategy for my Team on our weak points and help to improve ourselves in the future. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jenni G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenni G.") JG Jenni G. Chief Network Officer - Operations (Mature + Greenfield centres + Growth) Enterprise (\> 1000 emp.) 2/27/2026 "Customer Sentiment Insights That Help Us Pivot and Celebrate Team Wins" 5/5 What do you like best about Resonate CX? While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change. The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required. We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams. The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward. Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success. By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact. The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process. This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions. The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset. It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? There is not a single feature of the platform that I do not value. Its continuous updates consistently enhance efficiency, making the review and analysis of information increasingly streamlined over time. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? The platform provides early insight into parents’ pain points. We use this data alongside other key business metrics to build a complete set of business insights and an overall view of what’s happening. The customer’s “voice” can then be used as the foundation for daily or weekly communications with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matthew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew G.") MG Matthew G. General Manager Retail Operations Mid-Market (51-1000 emp.) 2/22/2026 "A powerful, well-supported Voice of Customer platform delivering measurable impact for Clark Rubber." 5/5 What do you like best about Resonate CX? Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network. The dashboard is intuitive and easy to navigate, making it simple to move from a national overview down to individual stores and then drill into verbatim customer comments to understand the story behind the data. The integration with Google Reviews has delivered tangible results by driving a significant increase in review volume and contributing to a 0.2 uplift in our overall star rating. The AI capabilities also help us quickly identify the root causes behind both positive and negative experiences, so we can focus on meaningful operational improvements. Implementation was smooth and well supported. Our Customer Success Manager, Vereen, guided us through every step of the process and continues to provide exceptional ongoing support. Vereen has been highly responsive, proactive, and available whenever needed, helping ensure we maximise value from the platform. We couldn’t be happier with the level of partnership and service we’ve received. Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Resonate CX provides extensive data touchpoints and strong reporting capabilities, which are powerful, but it has taken time for us to fully understand how to best leverage these features within our business. As a national retail network, integrating the platform into day-to-day operations has required ongoing refinement and adjustment. The process of closing the loop—particularly where responsibility sits with individual stores—has also been challenging. At times, this has led to customer feedback being missed while store operators build familiarity with, and engagement in, the platform. Achieving consistent adoption across the network has taken time, and ensuring store teams use the system proactively remains an ongoing area of focus for us. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Resonate CX has helped Clark Rubber centralise customer feedback and take action across our entire store network in real time. It provides clear visibility into performance trends, as well as the underlying drivers of customer satisfaction and dissatisfaction, which supports more informed decision-making at both the national and store level. The integration with Google Reviews has strengthened our online reputation by increasing review volume and contributing to a 0.2 uplift in our star rating. With the ability to drill into verbatim feedback and use AI-driven insights, we can identify and address issues faster, while prioritising the improvements that have the greatest impact on the customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LE Louise E. Relationship Manager Mid-Market (51-1000 emp.) 6/4/2026 "Consistent Performance Feedback with Quantifiable NPS Insights" 5/5 What do you like best about Resonate CX? Consistent performance feedback from the team, analysing verbatim and response data, quantifiable NPS Score Review collected by and hosted on G2.com. What do you dislike about Resonate CX? Pricing is challenging to maintain from a Not for Profit perspective, requires business cases etc to board and directors. Review collected by and hosted on G2.com. What problems is Resonate CX solving and how is that benefiting you? Ability to filter any concerns directly with the organization or client, rather than by word of mouth. Resonate gives us a full customer. Review collected by and hosted on G2.com. 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