The app got built and our members could buy memberships and treatments through it. That’s the only positive I can give. Review collected by and hosted on G2.com.

We paid $5000 to build our app plus about $700 a month. On April 16, 2026 I told them in writing we were cancelling, and they confirmed it in writing. Then they kept billing us for six months. When I pushed back, they admitted they had closed my cancellation request because they assumed I was staying. Nobody asked me. Instead I got “severely overdue” notices, threats of collections, and warnings they could cut off access to our patient records. Now they say they won’t process my cancellation without a phone call, first opening nine days out, even though in April they said a form would start the process. I’ve repeated myself to their billing, support and client experience teams. Everyone was sorry. Nobody fixed it. Review collected by and hosted on G2.com.

The platform makes it easier to educate patients about treatments and skincare options while maintaining communication after appointment. The app is super simple for both staff and patients to use. I will admit it does take some time to get used to the backend but when you get it, its like a superpower. Review collected by and hosted on G2.com.

There is a bit of a learning curve on the backend, but once you understand where everything lives it is incredible. Review collected by and hosted on G2.com.

The platform gives patients a convenient way to explore services, promotions and financing options. Our team appreciates having tools that help them close sales without increasing their workload or making it more awkward than it already is. Review collected by and hosted on G2.com.

Initial setup requires planning to make sure promotions and memberships are configured properly. Review collected by and hosted on G2.com.

I use RepeatMD to manage patient loyalty programs, memberships, and repeat purchases in one platform. It's great that we created a new revenue stream without pushing retail to checkout. I find that patients often buy products after their appointments once they see them in the app, which was an unexpected positive outcome. I value the automated loyalty rewards, membership management, and recurring purchase tracking because they save time and boost patient retention. The initial setup was easy, with clear guidance and minimal technical effort required to get started. Review collected by and hosted on G2.com.

The reporting dashboard could be more intuitive and customizable. More customizable reports and clearer data visuals would be helpful. Review collected by and hosted on G2.com.

I love how RepeatMD provides a clean and easy way for patients to explore our services. It keeps patients connected to the practice even when they're not physically in the clinic. The onboarding process was clear, and we integrated the platform into our patient engagement workflow in no time. Review collected by and hosted on G2.com.

Additional analytics features would be helpful to better understand patient purchasing behaviour and engagement trends Review collected by and hosted on G2.com.