--- title: Refiner Reviews meta\_title: 'Refiner Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how Refiner works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 26 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Refiner Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection. [(8 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876819&qs=pros-and-cons#reviews) Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively. [(6 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1877127&qs=pros-and-cons#reviews) Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience. [(6 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1986748&qs=pros-and-cons#reviews) Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features. [(5 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2299895&qs=pros-and-cons#reviews) Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly. [(3 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876875&qs=pros-and-cons#reviews) Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage. [(2 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1877160&qs=pros-and-cons#reviews) Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality. [(2 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876440&qs=pros-and-cons#reviews) Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient. [(2 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2213630&qs=pros-and-cons#reviews) Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge. [(1 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2340374&qs=pros-and-cons#reviews) Users find the **dashboard UX lacking** and express a desire for more customization options. [(1 mentions)](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2213583&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Refiner ##### 1. Ease of Use Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection. [ See 8 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876819&qs=pros-and-cons#reviews) See Related User Reviews ![Yusuf .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yusuf .") Y Yusuf . 4.5/5 "Effortless Feedback Collection Boosted App Ratings" What do you like about Refiner? I love using Refiner to collect quick in-app feedback, as it significantly aids in understanding what users need. Its effective feedback collection ha ![Francois V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francois V.") FV Francois V. Small-Business (50 or fewer emp.) 4.5/5 "Very satisfied with Refiner!" What do you like about Refiner? Refiner is extremely easy to set up and use, with a very intuitive interface that makes survey creation simple. I especially appreciate the flexibilit ##### 2. Easy Integrations Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively. [ See 6 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1877127&qs=pros-and-cons#reviews) See Related User Reviews DW Damian W. 5.0/5 "Advanced Yet User-Friendly for SaaS NPS Insights" What do you like about Refiner? I really appreciate that Refiner is a very advanced tool. It allows me to track a variety of crucial indicators specific to SaaS, which is invaluable ![Francois V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francois V.") FV Francois V. Small-Business (50 or fewer emp.) 4.5/5 "Very satisfied with Refiner!" What do you like about Refiner? Refiner is extremely easy to set up and use, with a very intuitive interface that makes survey creation simple. I especially appreciate the flexibilit ##### 3. Easy Setup Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience. [ See 6 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1986748&qs=pros-and-cons#reviews) See Related User Reviews DW Damian W. 5.0/5 "Advanced Yet User-Friendly for SaaS NPS Insights" What do you like about Refiner? I really appreciate that Refiner is a very advanced tool. It allows me to track a variety of crucial indicators specific to SaaS, which is invaluable ![Yusuf .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yusuf .") Y Yusuf . 4.5/5 "Effortless Feedback Collection Boosted App Ratings" What do you like about Refiner? I love using Refiner to collect quick in-app feedback, as it significantly aids in understanding what users need. Its effective feedback collection ha ##### 4. Setup Ease Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features. [ See 5 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2299895&qs=pros-and-cons#reviews) See Related User Reviews DW Damian W. 5.0/5 "Advanced Yet User-Friendly for SaaS NPS Insights" What do you like about Refiner? I really appreciate that Refiner is a very advanced tool. It allows me to track a variety of crucial indicators specific to SaaS, which is invaluable ![Yusuf .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yusuf .") Y Yusuf . 4.5/5 "Effortless Feedback Collection Boosted App Ratings" What do you like about Refiner? I love using Refiner to collect quick in-app feedback, as it significantly aids in understanding what users need. Its effective feedback collection ha ##### 5. Customization Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly. [ See 3 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876875&qs=pros-and-cons#reviews) See Related User Reviews ![Francois V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francois V.") FV Francois V. Small-Business (50 or fewer emp.) 4.5/5 "Very satisfied with Refiner!" What do you like about Refiner? Refiner is extremely easy to set up and use, with a very intuitive interface that makes survey creation simple. I especially appreciate the flexibilit ![R S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "R S.") RS R S. Small-Business (50 or fewer emp.) 5.0/5 "Great Tool for User Feedback" What do you like about Refiner? It’s easy to set up with JS or npm, and the customizable survey widgets look great without feeling intrusive. The ready-made templates like NPS and CS ### 5 Cons or Disadvantages of Refiner ##### 1. Limitations Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage. [ See 2 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1877160&qs=pros-and-cons#reviews) See Related User Reviews ![matias d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "matias d.") MD matias d. Enterprise (\> 1000 emp.) 5.0/5 "Amazing tool for surveys" What do you dislike about Refiner? It lacks some content customization and automation features. ![Lucas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas B.") LB Lucas B. Mid-Market (51-1000 emp.) 4.5/5 "Good for fast surveys" What do you dislike about Refiner? Short limit of live surveys, so if you have a product with multiple features, you'd need to buy a package ##### 2. Limited Customization Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality. [ See 2 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=1876440&qs=pros-and-cons#reviews) See Related User Reviews ![matias d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "matias d.") MD matias d. Enterprise (\> 1000 emp.) 5.0/5 "Amazing tool for surveys" What do you dislike about Refiner? It lacks some content customization and automation features. ![Kent O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent O.") KO Kent O. Mid-Market (51-1000 emp.) 4.5/5 "In-app surveys for SaaS" What do you dislike about Refiner? Dashboards could have better UX. Customization remains limited. ##### 3. Survey Limitations Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient. [ See 2 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2213630&qs=pros-and-cons#reviews) See Related User Reviews DD Dianne d. Enterprise (\> 1000 emp.) 4.5/5 "Intuitive and quick to start with" What do you dislike about Refiner? Surveys need to be set up separately for each app, which can be time-consuming. A centralized way to deploy across multiple apps at once would be a bi ![Lucas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas B.") LB Lucas B. Mid-Market (51-1000 emp.) 4.5/5 "Good for fast surveys" What do you dislike about Refiner? Short limit of live surveys, so if you have a product with multiple features, you'd need to buy a package ##### 4. Complexity Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge. [ See 1 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2340374&qs=pros-and-cons#reviews) See Related User Reviews ![Francois V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francois V.") FV Francois V. Small-Business (50 or fewer emp.) 4.5/5 "Very satisfied with Refiner!" What do you dislike about Refiner? Overall, there is very little to dislike. Some of the advanced customization features require a bit of technical knowledge, which might be challenging ##### 5. Dashboard Issues Users find the **dashboard UX lacking** and express a desire for more customization options. [ See 1 mentions ](https://www.g2.com/products/refiner/reviews?filters%5Bsentiment_snippet%5D=2213583&qs=pros-and-cons#reviews) See Related User Reviews ![Kent O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent O.") KO Kent O. Mid-Market (51-1000 emp.) 4.5/5 "In-app surveys for SaaS" What do you dislike about Refiner? Dashboards could have better UX. Customization remains limited. ## Top-Rated Alternatives [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ View All Alternatives ](https://www.g2.com/products/refiner/competitors/alternatives) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/17/2024 "New Age Feedback Form" 4.5/5 What do you like best about Refiner? Cool features. Customizable design & targeting option Review collected by and hosted on G2.com. What do you dislike about Refiner? Nothing as such. Features are quite promising Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? I am trying to profile the users who are signing up for my product. With refiner I will be able to profile high qualify users Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Matias D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matias D.") MD Matias D. Lifecycle Manager Financial Services Mid-Market (51-1000 emp.) 8/1/2023 "Good tool for Survey building" 3.5/5 What do you like best about Refiner? It is easy to use and has a lot of integrations with other apps & email embedding posibilities. Review collected by and hosted on G2.com. What do you dislike about Refiner? It could have better customer support when facing trouble. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? It has a simple interface to create multiple types of survesy which can be used to get specific insights on our consumers or just get an NPS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lucas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas B.") LB Lucas B. Mid-Market (51-1000 emp.) 9/7/2023 "Good for fast surveys" 4.5/5 What do you like best about Refiner? it has a cool flow from the user side, so surveys are more friendly. The Way you see the data after the responses it's also super easy to use vs other tools Review collected by and hosted on G2.com. What do you dislike about Refiner? Short limit of live surveys, so if you have a product with multiple features, you'd need to buy a package Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? Have good user feedback to improve our product and understand our customers better Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kent O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent O.") KO Kent O. Mid-Market (51-1000 emp.) 6/27/2023 "In-app surveys for SaaS" 4.5/5 What do you like best about Refiner? Create and publish surveys in your app in a few minutes. Review collected by and hosted on G2.com. What do you dislike about Refiner? Dashboards could have better UX. Customization remains limited. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? Refiner lets you create a survey and publish it in the app while allowing you to select segments of clients for better targeting. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 10/24/2020 "Beautiful in-app survey widgets" 5/5 What do you like best about Refiner? The app is easy to install (npm or JS code snippet) and the survey widgets look beautiful and are fully customizable. Comes with templates/out-of-the-box surveys like NPS, CEST or CSAT, but you can create your own questions as well. Review collected by and hosted on G2.com. What do you dislike about Refiner? No real downside if you're a small or mid-sized company, the features are more than enough. Review collected by and hosted on G2.com. Recommendations to others considering Refiner: If you don't have a WP website and you're not a developer, the easiest way to add the code to your website is through GTM. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? Gather customer feedback and visualize the data with a simple dashboard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kamil D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kamil D.") KD Kamil D. Small-Business (50 or fewer emp.) 4/30/2020 "Cool software to do an in-app NPS" 5/5 What do you like best about Refiner? It's really nice that you can define a segment of users which surveys are targeted based on your own properties. Review collected by and hosted on G2.com. What do you dislike about Refiner? I haven't found any things that I dislike yet. Review collected by and hosted on G2.com. What problems is Refiner solving and how is that benefiting you? We are using Refiner to measure the NPS score across our customers, and using webhooks to automate the reviewing process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [Most recommended data room software in tech industry](https://www.g2.com/discussions/most-recommended-data-room-software-in-tech-industry)[Affordable session replay services for medium-sized ecommerce sites](https://www.g2.com/discussions/affordable-session-replay-services-for-medium-sized-ecommerce-sites)[Top EDI service providers for retail industry](https://www.g2.com/discussions/who-are-the-top-edi-service-providers-for-the-retail-industry) [Which virtual desktop infrastructure (VDI) platforms have proven track records preventing data loss and ensuring 99.9% uptime?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-platforms-have-proven-track-records-preventing-data-loss-and-ensuring-99-9-uptime)[What are the best aviation compliance monitoring tools for teams building strong safety management systems without excessive training?](https://www.g2.com/discussions/what-are-the-best-aviation-compliance-monitoring-tools-for-teams-building-strong-safety-management-systems-without-excessive-training)[Pros and Cons Details](https://www.g2.com/products/refiner/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)