Recurly Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the quick and helpful customer support of Recurly, enhancing their experience with prompt resolutions. (28 mentions)

Users appreciate the seamless subscription management of Recurly, benefiting from efficient refunds and robust security features. (27 mentions)

Users find Recurly to be incredibly easy to use, appreciating its intuitive design and reliable performance. (25 mentions)

Users appreciate the efficient billing management of Recurly, which simplifies refunds, cancellations, and invoicing with ease. (21 mentions)

Users value the easy integrations with various systems, significantly simplifying their subscription management and operations. (16 mentions)

Users find poor reporting in Recurly, facing challenges with acquisition flow and limited options for analytics. (9 mentions)

Users face access limitations with Recurly, such as frequent logouts and challenges in handling price localization. (8 mentions)

Users express frustration with limited customization options, leading to dependency on technical personnel for optimal use. (8 mentions)

Users face significant billing issues with Recurly, struggling with complex configurations and inadequate customer support. (7 mentions)

Users express frustration over missing features in Recurly, particularly for enterprise customers and analytics capabilities. (7 mentions)

5 Pros or Advantages of Recurly

1. Customer Support

Users appreciate the quick and helpful customer support of Recurly, enhancing their experience with prompt resolutions.

See 28 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you like about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good billing platofrm for subscription services"

What do you like about Recurly?

Good software for subscription-based businesses that do not have their own billing platform. Their support is fast, professional, and knowledgeable.

2. Subscription Management

Users appreciate the seamless subscription management of Recurly, benefiting from efficient refunds and robust security features.

See 27 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you like about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good billing platofrm for subscription services"

What do you like about Recurly?

Good software for subscription-based businesses that do not have their own billing platform. Their support is fast, professional, and knowledgeable.

3. Ease of Use

Users find Recurly to be incredibly easy to use, appreciating its intuitive design and reliable performance.

See 25 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you like about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Great Support and Self-Service Fit, but UI and Enterprise Features Need Work"

What do you like about Recurly?

Recurly has fast and usually very helpful customer support. The CSM and technical engineers are a great team overall. For self-service use cases, Recu

4. Billing Management

Users appreciate the efficient billing management of Recurly, which simplifies refunds, cancellations, and invoicing with ease.

See 21 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you like about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good billing platofrm for subscription services"

What do you like about Recurly?

Good software for subscription-based businesses that do not have their own billing platform. Their support is fast, professional, and knowledgeable.

5. Easy Integrations

Users value the easy integrations with various systems, significantly simplifying their subscription management and operations.

See 16 mentions

See Related User Reviews

Esteves L.

Mid-Market (51-1000 emp.)

4.5/5

"Great impact multiplier tool"

What do you like about Recurly?

The single integration being able to be applied to multiple gateway fronts allow for great flexibility and a better chance of success

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Helpful Support and User-Friendly API, But Feature Updates Are Slow"

What do you like about Recurly?

The support team is extremely helpful, and the API is quite user-friendly. As a developer, I find it easy to integrate with their system.

5 Cons or Disadvantages of Recurly

1. Poor Reporting

Users find poor reporting in Recurly, facing challenges with acquisition flow and limited options for analytics.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you dislike about Recurly?

I find the acquisition flow reporting with Recurly problematic. Additionally, the $0 authorizations do not function as expected, which can be frustrat

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good billing platofrm for subscription services"

What do you dislike about Recurly?

Some of the reporting and administrative functions are less robust and not very detailed.

2. Access Limitations

Users face access limitations with Recurly, such as frequent logouts and challenges in handling price localization.

See 8 mentions

See Related User Reviews

Rachel L.

3.0/5

"Effective Billing Automation, But Lacks Intuitive Reporting"

What do you dislike about Recurly?

The reporting and analytics features are not as robust and user-friendly as I would like. It involves many steps and feels overly complicated without

Stéphane T.

4.5/5

"Solid Subscription Management with Room for Documentation Improvement"

What do you dislike about Recurly?

I find it somewhat cumbersome to handle price localization, tax inclusive versus exclusive options, and to conduct pricing A/B tests. Additionally, th

3. Limited Customization

Users express frustration with limited customization options, leading to dependency on technical personnel for optimal use.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Great Support and Self-Service Fit, but UI and Enterprise Features Need Work"

What do you dislike about Recurly?

Poor monitoring of integration errors by the user, lack of features for enterprise customers which are not self-service customers, uncomfortable UI.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Flexible Platform with Powerful CRM and Coupon Tools"

What do you dislike about Recurly?

It offers limited ability to customize the cancellation flow.

4. Billing Issues

Users face significant billing issues with Recurly, struggling with complex configurations and inadequate customer support.

See 7 mentions

See Related User Reviews

Eugene S.

Small-Business (50 or fewer emp.)

3.5/5

"Product Works Well, Transparency Improved but Still Needs Attention"

What do you dislike about Recurly?

Commercial transparency still needs to improve. Key costs and thresholds should be highlighted clearly in proposals and discussions upfront, not left

Blackini S.

Small-Business (50 or fewer emp.)

4.5/5

"Intelligent Subscription Managing Platform, with a Steep Learning Curve."

What do you dislike about Recurly?

Recurly is complex, more so in matters configuration and billing processes. The developer need to recheck all these demands.

5. Missing Features

Users express frustration over missing features in Recurly, particularly for enterprise customers and analytics capabilities.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Great Support and Self-Service Fit, but UI and Enterprise Features Need Work"

What do you dislike about Recurly?

Poor monitoring of integration errors by the user, lack of features for enterprise customers which are not self-service customers, uncomfortable UI.

Anja S.

4.0/5

"User-Friendly with Excellent Support"

What do you dislike about Recurly?

The dunning campaigns could be improved so that it becomes possible to create a dunning campaign that sends no emails.

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Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

6/29/2025

"Rich API & webhooks"

5/5

What do you like best about Recurly?

Well-documented APIs and events make it easy to integrate with your product and automate workflows (like updating user entitlements, triggering fulfillment, or CRM sync). Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Recurly can become expensive for startups or high-volume businesses as pricing grows with revenue. Custom quotes are often needed. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

It's great to hear that Recurly is helping you ensure tax compliance, standardize invoicing across regions, and provide valuable financial visibility through dashboards and metrics! We appreciate you taking the time to leave us a review.

Prince S.

Director - Marketing

Small-Business (50 or fewer emp.)

1/20/2025

"One of the Great Tools to Boost Subscription Based Businesses"

4.5/5

What do you like best about Recurly?

- The systems sends reminders to the customers (2-3 weeks in advance) who are on Annual or Monthly Subscription for renewals.

- There are multiple payment gateways that can be integrated for global clients

- Support team quickly responds to the queries if we face any problem Review collected by and hosted on G2.com.

What do you dislike about Recurly?

- Customers sometimes complain that they have limited visibility, which can be improved

- To operate it, one requires a bit of technical knowledge. This leads to dependency on technical person Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly has smoothened the process of our subscription-based business, with this tool we do not need to send reminders or offers manually. This tool automates the entire process and makes it easy for our sales team as well as for our customers. With multiple payment options, it becomes very easy to engage with our global customer base. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

5/8/2025

"Terrible analytics"

1/5

What do you like best about Recurly?

Recurly has potential to be a solid tools for online subscription businesses but it fails to deliver on many aspects. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

The analytics part is truly pathetic and Recurly does not invest even a cent in developting this important part of billing tool. You can't get even the simplest data points out of their useless analytics. Also, many times the data is completely wrong. Customer support will ignore you for months on this topic. Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

Hi there,

Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with Recurly’s analytics and support experience—it’s not the standard we strive to deliver. Analytics is a key focus area, and we’re actively investing in improvements to ensure customers can access accurate, actionable insights.

Please reach out to our team at support@recurly.com—we’d love the chance to help improve your experience and earn back your trust.

—The Recurly Team

Tracee G.

Customer Care Center Coordinator

Enterprise (> 1000 emp.)

11/21/2024

"Excellent product, empowers user to assist customer with ease"

5/5

What do you like best about Recurly?

Customer and billing information is easy to search through and locate. The steps to process refunds or provide invoices to customers are available in only a couple clicks. Allows us to support our customers quickly and efficiently! Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Has trouble integrating with our CMS at times. We have to work them like they are 2 different systems. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly creates invoices and then processes billing for our user's subscriptions on their renewal dates. When a sub is cancelled, Recurly stops the billing process. Recruly also communicates with our CMS (in most cases) when payment has not been collected and stops the sub access automatically. Recurly also continues to try to recover past due payments. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

3/19/2025

"Must have for subscription management"

5/5

What do you like best about Recurly?

Really like its clear and effective subscription management tool with dunning email, analysis all-in-one on this platform. The CS chat is good that you usually get the reply right the way Review collected by and hosted on G2.com.

What do you dislike about Recurly?

not much since I think it is very comprehensive and maybe it can add more customized repoert Review collected by and hosted on G2.com.

Response from Jav Brown of Recurly

edit

We're happy to hear that you find our subscription management tool comprehensive and effective, and that our customer service chat has been responsive. We will take note of your suggestion for more customized reports for future enhancements.

Daniel Z.

Co-Founder

Mid-Market (51-1000 emp.)

8/21/2024

"Growing Powtoon with Recurly: A Decade of Product Evolution and Top-notch CSM"

5/5

What do you like best about Recurly?

Powtoon has experienced significant growth with Recurly for over 10 years, and I have witnessed the remarkable development of their product. I appreciate their Support and Success team; they are among the best Customer Success Managers (CSMs) I've had the pleasure to work with. The customer success representatives consistently deliver outstanding service, and the continuous innovation and improvement of their tools have been impressive over the years. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

I'd wish they had a cancellation flow which would make the platform complete. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly is a comprehensive solution that effectively addresses billing and invoicing needs, as well as dunning payments and analytics. A robust platform that streamlines the entire billing cycle can significantly enhance operational efficiency by automating the invoice generation process, thereby reducing manual errors and saving invaluable time.

Implementing an effective dunning management system is essential for maintaining a healthy cash flow. An automated system that sends timely reminders for overdue payments can significantly reduce the risk of revenue loss. Personalized communication strategies can also be integrated to ensure that reminders are respectful and foster positive customer relationships, leading to increased customer loyalty.

Moreover, leveraging advanced analytics and reporting tools is crucial for informed decision-making. A dashboard that provides insights into key financial metrics—such as payment patterns, customer behavior, and revenue forecasts—enables businesses to identify growth opportunities and areas needing improvement. By analyzing this data, organizations can make strategic decisions that align with their financial goals. Review collected by and hosted on G2.com.

Andrei R.

CTO

Mid-Market (51-1000 emp.)

8/16/2024

"Best subscription management software"

5/5

What do you like best about Recurly?

There is a number of things why I would recommend them:

- Great API

- Amazing people who help with all the aspects from impm, implementation to support

- New and important feature Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Nothing comes to mind since they been a very reliable partner since day one Review collected by and hosted on G2.com.

Taylor P.

Principal Product Manager, Commercial Revenue

Enterprise (> 1000 emp.)

8/13/2024

"Collaborative, Success Driven Partners"

4/5

What do you like best about Recurly?

Recurly is not afraid to think outside the box or innovate to deliver something new. They're experts in their field and address questions or road blocks with high urgency and ownership. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Some pieces of the base platform are rigid / non customizable which requires solution engineering to overcome. Review collected by and hosted on G2.com.

Response from Lisa Preuss of Recurly

edit

Taylor, thanks so much for sharing your experience with Recurly and providing feedback on areas of improvement.

Earvie P.

Customer Service Representative

Mid-Market (51-1000 emp.)

4/4/2024

"For me it's the best tool to keep track of transactions easily and efficiently!"

5/5

What do you like best about Recurly?

It is very easy to navigate! It allows me to track and see all of our customers' transactions quickly and easily! I always open this tool whenever I need to search for the customer's unexplained charges to their accounts since I can truly depend on it. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

It keeps logging me out after a few minutes from leaving it, but other than that, there's nothing I can think of as everything is OK as is. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

It helps me in locating, and managing charges on our customers' accounts, as well as determining why their cards are declined. It makes my job easier as I can always confidently answer all of our member's inquiries about their subscriptions. Manually billing and refunding our customers are also easy using this tool, it calculates taxes automatically in each state where our customers live. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve taken the time to share your experience with Recurly. We work with subscription businesses worldwide, enabling the full subscriber lifecycle, and we especially love celebrating with our customers as they grow – and glad to hear our platform helps determine why cards are declined, helps with subscriber inquiries, and eases tax calculations. If there’s something we can do to improve your experience, please let us know!

Gage S.

Technical Lead

Mid-Market (51-1000 emp.)

8/13/2024

"Dynamic tool that is continuously improving"

3.5/5

What do you like best about Recurly?

Well documented api and Salesforce integration. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Inability to invoice customers prior to subscription starting. Inability to remove prorations of fixed amount subscriptions. Review collected by and hosted on G2.com.