Recurly offers reputable features for predictable revenue management. The app integrates with external software which helps us in analyzing all billing processes. The automation of recurrent invoice and payment processes makes Recurly more considered. All payment issues are fully resolved by Recurly. Review collected by and hosted on G2.com.

Recurly is complex, more so in matters configuration and billing processes. The developer need to recheck all these demands. Review collected by and hosted on G2.com.

Handles complex billing models: monthly, annual, usage-based, and even hybrid setups. Supports upgrades, downgrades, add-ons, free trials, and prorations automatically. Review collected by and hosted on G2.com.

Not ideal for small businesses: Recurly’s cost structure can be expensive, especially for startups or low-volume companies. Review collected by and hosted on G2.com.

-Knowledgeable Support Team (Live Chat, Tickets, Account Manager)

-Integration Support (Payment Gateways, Finance Systems, Sales Tax)

-General Ease Of Use (Training)

-Large Set Of Reporting (Exports)

-Scalable (10 Or 10,000 Active Customers)

-Flexible Customization (Automated Email Templates For New Subscriptions, Payment Declines, Cancellation, etc.)

-Great Uptime Review collected by and hosted on G2.com.

-Multiple Subscriptions On Single Account Can Be Clunky

-Short Auto Time-Out Due To Inactivity

-Missing Dunning Churn Reporting Review collected by and hosted on G2.com.

I appreciate how Recurly processes refunds and cancellations with ease, providing detailed insights on any payment issues. I find the setup straightforward thanks to comprehensive research. I also value the fast resolution of issues and the high level of security it offers. Review collected by and hosted on G2.com.

Nothing at the moment Review collected by and hosted on G2.com.

The subscription process is made seamless

The revenue recognition process is robust and it ensures there is compliance

The payment gateways are limitless and secure

The app has authentic dunning support that ensures no financial wastage Review collected by and hosted on G2.com.

We find the pricing of Recurly quite scary

Smaller businesses may not work with Recurly Review collected by and hosted on G2.com.

Recurly handles subscription billing and invoicing very smoothly, with good support for retries, dunning, and automated renewal flows. The event-based triggers are also quite helpful for integrations Review collected by and hosted on G2.com.

The documentation can be confusing or incomplete at times, especially for more advanced use cases. Debugging webhook issues or understanding event structures often takes extra effort. Review collected by and hosted on G2.com.

I love the clean and intuitive analytics dashboard, the ability to easily download detailed reports, and the powerful automation features. Integrations with Salesforce and Mailchimp help us streamline subscriber workflows, and the customizable dunning emails are a great tool for revenue recovery. Recurly saves our team time and effort across the board. Review collected by and hosted on G2.com.

One key limitation is the lack of detailed insights into the effectiveness of dunning emails—there's no clear way to measure open rates, click-throughs, or recovery success by email version or cadence. Some reporting features feel a bit rigid and could benefit from more customization. Review collected by and hosted on G2.com.

It is fast you can jump from account to subscription to transactions very easily, so you can check reasons of decline, dates and billing informations easily you can add notes you can edit billing info and add vat in the customer's accounts Review collected by and hosted on G2.com.

I would like to search for credit card holder's name and surname I would like to be able to search for label names that are subscribed to Hype Review collected by and hosted on G2.com.

As a support rep with limited permissions, I appreciated how easy it was to check billing issues. I could quickly see if a payment went through, and if not, Recurly clearly showed the decline reason returned by the bank. It was also helpful to view a customer’s past and upcoming invoices in one place—no digging around needed. Review collected by and hosted on G2.com.

Some billing-related cases still had to be escalated to the accounting team, but that was likely due to internal permissions and policy rather than any issue with Recurly itself. Review collected by and hosted on G2.com.

Recurly is a relatively stable platform and as a billing management tool that’s crucial. It rarely experiences major issues or complete breakdowns, which gives us confidence that our subscription billing will run smoothly without unexpected disruptions. Review collected by and hosted on G2.com.

Recurly's support team is responsive, which is great. However, the consistency in their answers can be hit-or-miss. You could be asking the same question to different reps and get completely different responses. Review collected by and hosted on G2.com.