I appreciate Recurly for its seamless management of all our customers' billing, which significantly simplifies this aspect of our operations. The automation features stand out as a major benefit, as they ensure our customers are automatically charged on a regular schedule, be it monthly, quarterly, bi-annually, or annually, without any manual involvement after the initial setup. This automation reduces the burden of manual billing processes and allows me to focus on other important tasks. Additionally, the dunning cycles are particularly noteworthy; if payments fail due to issues like credit card declines or overdue invoices, Recurly automatically handles these situations with cycles that communicate the issues efficiently, ensuring we maintain smooth financial operations without requiring constant oversight or manual intervention. Review collected by and hosted on G2.com.

The reporting and analytics features are not as robust and user-friendly as I would like. It involves many steps and feels overly complicated without a clear reason. In addition, some basic reports are missing, making it challenging to access necessary data quickly. Review collected by and hosted on G2.com.

I appreciate how Recurly provides a single source of truth for managing subscriptions, which is incredibly useful for our business operations. I love the capability to plug and play any payment services provider with minimal effort, which speaks volumes about its flexibility. The team at Recurly stands out by continuously pushing boundaries to expand its capabilities, enabling us to manage subscriptions seamlessly. This expansion directly supports our business needs, such as achieving higher payment acceptance rates and entering new markets efficiently. Over the years, I’ve noticed significant improvements in Recurly's setup process, suggesting that it is now easier to implement, showing their commitment to user experience enhancement. Review collected by and hosted on G2.com.

I find it somewhat cumbersome to handle price localization, tax inclusive versus exclusive options, and to conduct pricing A/B tests. Additionally, the documentation could be improved; it's currently spread out and can be inconsistent, which makes it challenging to find the necessary information quickly. Review collected by and hosted on G2.com.

I love how easy it is to view and edit subscriptions with Recurly. The customer service team is always eager to help, which helps streamline our processes and manage the day-to-day communication with our customers about billing. Review collected by and hosted on G2.com.

Some of how exceptions are applied can seem counterintuitive at times. But once the support team explains the reasoning, it works great. Review collected by and hosted on G2.com.

The Recurly team eventually worked with us to resolve a major misunderstanding around transaction overages, granting us a waiver until the end of the current contract. This showed flexibility and a willingness to repair the relationship. Since then, communication has become clearer, and we now have more confidence in how terms are documented. Review collected by and hosted on G2.com.

Commercial transparency still needs to improve. Key costs and thresholds should be highlighted clearly in proposals and discussions upfront, not left to fine print in contracts. While our situation was eventually addressed, the process was longer and more difficult than it should have been. Better upfront clarity and proactive communication would help rebuild trust further. Review collected by and hosted on G2.com.

Their customer support is unmatched. When we faced a major gateway issue, Recurly jumped in immediately and helped us migrate, even though it was not their responsibility. The team was hands-on, responsive, and genuinely cared about solving our problem. It felt like we had a partner, not just a vendor. Review collected by and hosted on G2.com.

The interface feels a bit dated in some areas, and reporting could be more flexible out of the box like exporting detail New vs Recurring. But the platform is reliable, and their team more than makes up for it with excellent support. and I have to say continue to make improvements. Review collected by and hosted on G2.com.

I like the possibilities that systems offer, like add-ons, bundles, and design. Review collected by and hosted on G2.com.

The lack of customer-facing personalization regarding their own account to view their subscriptions. It would be great to be able to edit the theme with code. Review collected by and hosted on G2.com.

The single integration being able to be applied to multiple gateway fronts allow for great flexibility and a better chance of success Review collected by and hosted on G2.com.

Unfortunatelly not all features from the gateways are supported and need workarounds to be addressed Review collected by and hosted on G2.com.

I find Recurly to be extremely easy to use and set up, which made the initial setup for my team pretty straightforward. The detailed developer documentation provided is incredibly helpful, allowing us to fully utilize the platform's capabilities with ease. The customer service stands out remarkably as it offers actual human support, which means I can get to the root of any problem quickly without spending time talking to artificial intelligence. Starting to speak with a human almost instantly without unnecessary delays is definitely a significant advantage. Overall, Recurly effectively manages my requirements for payment processing, account, and subscription management, making it a reliable solution for my needs. Review collected by and hosted on G2.com.

nothing really - been great since we started using it Review collected by and hosted on G2.com.

Easy to use software , real time updates Review collected by and hosted on G2.com.

Reports could be updated , more selections or filters Review collected by and hosted on G2.com.

The API is pretty easy to use, but the customer support is why I stick around. You can't run a saas without hitting a few bumps. They always are willing to figure out what happened, and help you make it right with the customer. Even if it was just you were being dumb. It's easy to get started, and you can start with their hosted pages doing the heavy lifting, then as you grow as a company, you can start "taking over" pages to make the process more seamless for your clients. Their analytics is also good, if you do traditional saas. Review collected by and hosted on G2.com.

The API docs are.. goofy sometimes. Other times it's downright incorrect. Lastly, the way they handle ids (subscription ids, customer ids) is different depending on the context. The ID you get in the API isn't the same you see if you visit the customer's page on their website. The webhooks are great, but because the IDs are rough, sometimes you are left guessing as how to match stuff up. Also while their analytics is great, analytics for pay per usage is seriously lacking. Review collected by and hosted on G2.com.