The G2 on Recurly

Recurly Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the quick and helpful customer support of Recurly, enhancing their experience with prompt resolutions. (28 mentions)

Users appreciate the seamless subscription management of Recurly, benefiting from efficient refunds and robust security features. (27 mentions)

Users find Recurly to be incredibly easy to use, appreciating its intuitive design and reliable performance. (25 mentions)

Users appreciate the efficient billing management of Recurly, which simplifies refunds, cancellations, and invoicing with ease. (21 mentions)

Users value the easy integrations with various systems, significantly simplifying their subscription management and operations. (16 mentions)

Users find poor reporting in Recurly, facing challenges with acquisition flow and limited options for analytics. (9 mentions)

Users face access limitations with Recurly, such as frequent logouts and challenges in handling price localization. (8 mentions)

Users express frustration with limited customization options, leading to dependency on technical personnel for optimal use. (8 mentions)

Users face significant billing issues with Recurly, struggling with complex configurations and inadequate customer support. (7 mentions)

Users express frustration over missing features in Recurly, particularly for enterprise customers and analytics capabilities. (7 mentions)

5 Pros or Advantages of Recurly

1. Customer Support

Users appreciate the quick and helpful customer support of Recurly, enhancing their experience with prompt resolutions.

See 28 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you like about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good billing platofrm for subscription services"

What do you like about Recurly?

Good software for subscription-based businesses that do not have their own billing platform. Their support is fast, professional, and knowledgeable.

2. Subscription Management

Users appreciate the seamless subscription management of Recurly, benefiting from efficient refunds and robust security features.

See 27 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you like about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good billing platofrm for subscription services"

What do you like about Recurly?

Good software for subscription-based businesses that do not have their own billing platform. Their support is fast, professional, and knowledgeable.

3. Ease of Use

Users find Recurly to be incredibly easy to use, appreciating its intuitive design and reliable performance.

See 25 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you like about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Great Support and Self-Service Fit, but UI and Enterprise Features Need Work"

What do you like about Recurly?

Recurly has fast and usually very helpful customer support. The CSM and technical engineers are a great team overall. For self-service use cases, Recu

4. Billing Management

Users appreciate the efficient billing management of Recurly, which simplifies refunds, cancellations, and invoicing with ease.

See 21 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you like about Recurly?

I enjoy how Recurly effectively charges customers on their specified billing date or cycle, which helps in maintaining a seamless billing process. The

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good billing platofrm for subscription services"

What do you like about Recurly?

Good software for subscription-based businesses that do not have their own billing platform. Their support is fast, professional, and knowledgeable.

5. Easy Integrations

Users value the easy integrations with various systems, significantly simplifying their subscription management and operations.

See 16 mentions

See Related User Reviews

Esteves L.

Mid-Market (51-1000 emp.)

4.5/5

"Great impact multiplier tool"

What do you like about Recurly?

The single integration being able to be applied to multiple gateway fronts allow for great flexibility and a better chance of success

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Helpful Support and User-Friendly API, But Feature Updates Are Slow"

What do you like about Recurly?

The support team is extremely helpful, and the API is quite user-friendly. As a developer, I find it easy to integrate with their system.

5 Cons or Disadvantages of Recurly

1. Poor Reporting

Users find poor reporting in Recurly, facing challenges with acquisition flow and limited options for analytics.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Efficient Subscription Management with Growing Reporting Features"

What do you dislike about Recurly?

I find the acquisition flow reporting with Recurly problematic. Additionally, the $0 authorizations do not function as expected, which can be frustrat

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good billing platofrm for subscription services"

What do you dislike about Recurly?

Some of the reporting and administrative functions are less robust and not very detailed.

2. Access Limitations

Users face access limitations with Recurly, such as frequent logouts and challenges in handling price localization.

See 8 mentions

See Related User Reviews

Rachel L.

3.0/5

"Effective Billing Automation, But Lacks Intuitive Reporting"

What do you dislike about Recurly?

The reporting and analytics features are not as robust and user-friendly as I would like. It involves many steps and feels overly complicated without

Stéphane T.

4.5/5

"Solid Subscription Management with Room for Documentation Improvement"

What do you dislike about Recurly?

I find it somewhat cumbersome to handle price localization, tax inclusive versus exclusive options, and to conduct pricing A/B tests. Additionally, th

3. Limited Customization

Users express frustration with limited customization options, leading to dependency on technical personnel for optimal use.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Great Support and Self-Service Fit, but UI and Enterprise Features Need Work"

What do you dislike about Recurly?

Poor monitoring of integration errors by the user, lack of features for enterprise customers which are not self-service customers, uncomfortable UI.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Flexible Platform with Powerful CRM and Coupon Tools"

What do you dislike about Recurly?

It offers limited ability to customize the cancellation flow.

4. Billing Issues

Users face significant billing issues with Recurly, struggling with complex configurations and inadequate customer support.

See 7 mentions

See Related User Reviews

Eugene S.

Small-Business (50 or fewer emp.)

3.5/5

"Product Works Well, Transparency Improved but Still Needs Attention"

What do you dislike about Recurly?

Commercial transparency still needs to improve. Key costs and thresholds should be highlighted clearly in proposals and discussions upfront, not left

Blackini S.

Small-Business (50 or fewer emp.)

4.5/5

"Intelligent Subscription Managing Platform, with a Steep Learning Curve."

What do you dislike about Recurly?

Recurly is complex, more so in matters configuration and billing processes. The developer need to recheck all these demands.

5. Missing Features

Users express frustration over missing features in Recurly, particularly for enterprise customers and analytics capabilities.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Great Support and Self-Service Fit, but UI and Enterprise Features Need Work"

What do you dislike about Recurly?

Poor monitoring of integration errors by the user, lack of features for enterprise customers which are not self-service customers, uncomfortable UI.

Anja S.

4.0/5

"User-Friendly with Excellent Support"

What do you dislike about Recurly?

The dunning campaigns could be improved so that it becomes possible to create a dunning campaign that sends no emails.

Recurly Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Recurly, and what problem is it built to solve?

Recurly is a subscription billing and revenue management platform built to help businesses manage the subscription lifecycle. It brings together subscriber management, payment orchestration, churn management, and real-time analytics.

What languages does Recurly support?

Recurly supports 18 languages, including Chinese (Simplified), Danish, Dutch, English, French, and others.

What company sizes and industries is Recurly the best fit for?

Recurly is most represented among small-business and mid-market teams, with positive users spanning several industries. The clearest clusters include:

Company size: Small businesses and mid-market organizations are most represented.
Industries: Software and IT, consumer services, entertainment, and financial services are prominent.

How long does it take to implement Recurly across a team?

Implementation timelines vary with the setup, but teams most commonly report getting Recurly live within one to three months. Other reported timelines include:

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also frequently reported
3–6 months	Reported regularly
6–12 months	Reported less often

What customer support options does Recurly provide, and how do users find the overall support experience?

Recurly provides support through self-service resources and direct channels such as phone, chat, and email/help desk. The support experience is often described as responsive, knowledgeable, and helpful, particularly during onboarding and technical questions; users also describe inconsistent responses or difficulty reaching the right live support when an issue is more involved.

What is the experience like for teams switching to Recurly from another tool?

Switching to Recurly has often meant replacing a payment processor, a subscription tool, or an in-house billing setup that lacked subscription-specific features. Users describe moving for stronger subscription management, more flexible payment gateway options, improved recovery and retention tools, and clearer navigation or reporting; the transition is described as straightforward in some cases, while more complex setups can require technical work and onboarding support.

What tools and platforms does Recurly integrate with, and how do these integrations help users get more value from the product?

Recurly offers 25 integrations. The integrations users name span payment, customer, finance, and marketing workflows:

Payments: Stripe, Adyen, and PayPal/Braintree.
CRM and customer support: Salesforce and Zendesk.
Finance: NetSuite and QuickBooks Online.
Marketing: Mailchimp.

These connections can link subscription and payment activity with customer, support, finance, and marketing systems, reducing the need to move information between tools manually. Users also note that integration setup and coordination can take extra effort in some cases.

What features or capabilities could make Recurly even more useful?

More flexible reporting and analytics are the clearest opportunities to make Recurly more useful, especially for teams that need deeper analysis without exporting data to other tools. Other useful improvements include:

Offer more customizable reports, filters, exports, and breakdowns for churn, plans, and subscriber activity.
Make hosted checkout pages, invoices, and customer-facing email templates more configurable.
Add more flexible billing controls for pauses, prorations, reminders, and other plan-specific edge cases.
Improve bulk actions and visibility into integration errors so teams can manage accounts and troubleshoot more efficiently.

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Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

11/18/2022

"Powerful customizable solution"

4/5

What do you like best about Recurly?

They provide all options for setting up infrastructure of our subscription services with their powerful API. Our reason for choosing customization is its flexibility. Also, their payment retrying is effective. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

We use 3rd party analysis tools. Actually, Reculry can provide more analysis tools to understand the data. Also, we would like to see more payment gateway options. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

Thank you. We appreciate you’ve taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers as they grow. Congratulations. If there’s something we can do to improve your experience, please let us know.

Chris J.

DevOps

Small-Business (50 or fewer emp.)

11/17/2022

"Pretty Meh..."

1/5

What do you like best about Recurly?

The API documentation is pretty good and the UI is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Lack of flexibility has been an issue for us. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve taken the time to express your view, and wish you the best with your business goals.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/17/2022

"Lack of customer support"

1/5

What do you like best about Recurly?

Pretty simple to invoice and collect payments. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Lack of custom reporting, Reports offered do not include the items that most businesses would want to see. Customer service is very lacking- no dedicated rep. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve taken the time to express your concern. It appears we’ve fallen a bit short here. We welcome every opportunity to improve. Please reach out to support@recurly.com if you'd like to discuss further.

Fotis G.

Finance manager

Mid-Market (51-1000 emp.)

11/23/2022

"Great for recurring subscriptions"

4.5/5

What do you like best about Recurly?

It's a great tool when it comes to recurring subscriptions Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Not so ideal when it comes to revenue recognition. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve taken the time to share your experience with Recurly. And, good news! We have a enterprise-grade, fully configurable, global revenue recognition solution. With Recurly, you can streamline and automate compliance with multiple revenue reporting standards. Take a look here. Have a good one.

See how Recurly improved

Drew D.

Revenue Manager

Mid-Market (51-1000 emp.)

5/21/2022

"The prof services team ensured they understood the request & executed it timely & accurately."

5/5

What do you like best about Recurly?

The time saved manually updating accounts and subscriptions by utilizing the professional services team. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Self-service functionality is definitely lacking. I've also raised the arbitrary dupe transaction window of 8 hours several times to no avail. Often times a users card will decline and they will ask us to reattempt shortly after, but recurly won't make the charge attempt as it thinks it's a duplicate. 8 hours is just too long and greatly impacts our users as they cannot get into our software if a payment is declined. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve taken the time to share your experience with us. Recurly works with customers worldwide, enabling the full subscriber lifecycle. We especially appreciate your comments regarding the self-service functionality. Please continue to communicate these areas of improvement through support@recurly.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/17/2022

"Simple and reliable"

3.5/5

What do you like best about Recurly?

I like how easy it is to set up accounts and subscriptions; it is straightforward to get Recurly setup and working. The automation of the billing is the highlight, it is very nice to set up an account and have the invoices set out automatically. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Recurly is great for straightforward billing situations it is not very customizable for more complex billing situations. If someone is dealing with many custom billing situations, Recurly might not be the best tool. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve taken the time to share your experience with Recurly. We work with 2200+ customers worldwide, helping them with many complex subscription management and recurring billing requirements. If there’s something we can do to improve your experience, please let us know!

Verified User in E-Learning

Small-Business (50 or fewer emp.)

5/27/2022

"I've had a great experience with recurly thus far. I'd definitely recommend."

4.5/5

What do you like best about Recurly?

I like how compatible recurly is with the systems that we have in place. I enjoy how intuitive the interface is... What I enjoy the most though, is the accessibility to the support team and how responsive and helpful they are. It's so helpful knowing that I can always reach out and receive assistance, no matter what time of day. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

I dislike the limitations with invoices as far as what can be displayed on them. It would be nice if there were an "other" field so that I could add whatever vendor specific information is needed.

I'd also like to understand the reporting better. After this last update, we've had some difficulty understanding what the new numbers reflect and we haven't gotten any real help or clarity Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve shared your positive customer support story with Recurly. We also appreciate your detailed comments about the invoicing limits and reporting needs. Please continue to communicate with us at support@recurly.com. Our values are clear - we iterate everything.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

8/17/2022

"Awesome Billing System!"

4.5/5

What do you like best about Recurly?

In my 6 months of using Recurly, it has been very helpful for us Customer Service Agents to provide answers to our customers' billing inquiries. Additionally, it seems to use and navigate. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

We usually process the refunds on our Admin's Dashboard and sometimes we don't notice that the funds were refunded as a credit, not to the original method of payment. This could sometimes lead to another customer complaint. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

Thanks for sharing your experience with Recurly. We work with customers worldwide and love helping our customers grow. If there’s something we can do to improve your experience, beyond what you've indicated above, please let us know.

Verified User in Design

Small-Business (50 or fewer emp.)

5/18/2022

"Pretty good platform overall, but confusing pricing structure"

3.5/5

What do you like best about Recurly?

Really easy to manage client accounts, add and modify subscriptions, cancel subscriptions, and bill clients for one-time work outside of their subscription. The platform backend is extremely user-friendly and a pleasure to use. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

The pricing model is strange and confusing. We signed up many many years ago at a grandfathered rate. Now, they are trying to upsell us to upgrade to one of their new plans which seem to contain fewer features, and where addons such as "wallet," which allow you to store multiple credit cards per client account, cost an additional several thousand dollars per year. I also dislike the fact that Recurly has very few native integrations. Instead, they expect you to use recurly.js to develop your own. That's not realistic for a lot of smaller businesses. Competitors often have hundreds of supported integrations ready out of the box. Review collected by and hosted on G2.com.

Recommendations to others considering Recurly:

Make sure you know or have a developer on staff that can learn and write recurly.js Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Recurly makes it really easy for us to sell subscriptions and manage the subscriptions and accounts. They do a pretty good job with dunning management as well. Review collected by and hosted on G2.com.

Response from Cinnamon Perryman of Recurly

edit

We appreciate you’ve taken the time to share your experience. Recurly enables the full subscriber lifecycle, and you've called out many of our favorite features. Your questions about the pricing model should be addressed directly through support@recurly.com.

James G.

CEO

Small-Business (50 or fewer emp.)

5/26/2022

"Reliable recurring billing software that’s been developed over many years"

4/5

What do you like best about Recurly?

Solid, robust service with an experienced team, receiving updates on a steady schedule. Many advanced features that are available for businesses that operate internationally. Review collected by and hosted on G2.com.

What do you dislike about Recurly?

Interface can be a little clunky. Some features took a while to be built. Customer profiles are still more confusing than they need to be. Some interface views would ideally be more customisable. Review collected by and hosted on G2.com.

What problems is Recurly solving and how is that benefiting you?

Initially started using Recurly as an intermediary layer between our software and our payment provider so we can switch providers more easily without affecting customers. We have a continuous history of all payments and transactions between our customers and us. Also beneficial to have all reporting around payments centralising in Recurly. Review collected by and hosted on G2.com.