Real Magic Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the amazing customer support of Levitate, making integration and use straightforward and effective. (54 mentions)

Users appreciate the ease of use of Levitate, making communication and engagement with clients effortless and effective. (43 mentions)

Users appreciate the helpful support from the Levitate team, enhancing their overall experience and productivity. (32 mentions)

Users love Levitate for its user-friendly email marketing, significantly boosting engagement and fundraising efforts. (30 mentions)

Users love the automation features of Levitate, enhancing productivity through seamless task management and intuitive design. (29 mentions)

Users report missing features in Levitate, particularly the lack of integration with donor management systems and training resources. (14 mentions)

Users face integration issues with Levitate, especially with donor management systems, leading to extra data syncing steps. (10 mentions)

Users feel the product lacks limited customization options for tasks and email automation, hindering personalization. (10 mentions)

Users find Levitate's email management cumbersome due to inconvenient tracking and clunky software integrations. (9 mentions)

Users face challenges with campaign issues, including slow email delivery and lack of tailored suggestions. (8 mentions)

5 Pros or Advantages of Real Magic

1. Customer Support

Users praise the amazing customer support of Levitate, making integration and use straightforward and effective.

See 54 mentions

See Related User Reviews

Brandine P.

Small-Business (50 or fewer emp.)

5.0/5

"Always a pleasure to speak with anyone on my team"

What do you like about Real Magic?

My customer service person/associate Sophia M. is always so knowledgeable. She helps me set up my quarterly campaigns, she makes me feel like she reme

April J.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable CRM Partner!"

What do you like about Real Magic?

Levitate has been an excellent tool for our insurance agency, helping us maintain consistent communication with both our clients and affiliate partner

2. Ease of Use

Users appreciate the ease of use of Levitate, making communication and engagement with clients effortless and effective.

See 43 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Remarkable software for CRM and marketing operations"

What do you like about Real Magic?

Levitate is one specialized platform for all your digital campaigning and advertising work. Helping in many ways to reach to good number of leads and

Kerry G.

Small-Business (50 or fewer emp.)

5.0/5

"Everything was very easy, it was explained and their follow through was very good."

What do you like about Real Magic?

The people that explained the software and benefits were very easy to work with. They accommodated changes and training. They were very easy to work w

3. Helpful

Users appreciate the helpful support from the Levitate team, enhancing their overall experience and productivity.

See 32 mentions

See Related User Reviews

Brandine P.

Small-Business (50 or fewer emp.)

5.0/5

"Always a pleasure to speak with anyone on my team"

What do you like about Real Magic?

My customer service person/associate Sophia M. is always so knowledgeable. She helps me set up my quarterly campaigns, she makes me feel like she reme

April J.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable CRM Partner!"

What do you like about Real Magic?

Levitate has been an excellent tool for our insurance agency, helping us maintain consistent communication with both our clients and affiliate partner

4. Email Marketing

Users love Levitate for its user-friendly email marketing, significantly boosting engagement and fundraising efforts.

See 30 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Levitate has been easy to use and understand. It has really helped us in the office."

What do you like about Real Magic?

The many creative ideas that we can use in our email marketing. The customer support has been amazing!

Adam P.

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is near effortless to keep up with client interaction"

What do you like about Real Magic?

We love several things about levitate including the content library to schedule social media posts and send emails, manage google reviews, and schedul

5. Automation

Users love the automation features of Levitate, enhancing productivity through seamless task management and intuitive design.

See 29 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Remarkable software for CRM and marketing operations"

What do you like about Real Magic?

Levitate is one specialized platform for all your digital campaigning and advertising work. Helping in many ways to reach to good number of leads and

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Creative Team for My Small Organization"

What do you like about Real Magic?

As a staff of one, having Levitate as a creative partner has been a game-changer! The user-friendly platform has allowed me to automate my social post

5 Cons or Disadvantages of Real Magic

1. Missing Features

Users report missing features in Levitate, particularly the lack of integration with donor management systems and training resources.

See 14 mentions

See Related User Reviews

Kerry G.

Small-Business (50 or fewer emp.)

5.0/5

"Everything was very easy, it was explained and their follow through was very good."

What do you dislike about Real Magic?

Understanding that it was not a feature they offered, but two things that I wish they had were two way sync with my Aplos database, and an desk top (s

Adam P.

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is near effortless to keep up with client interaction"

What do you dislike about Real Magic?

Levitate is an additional software that we have to manage separately from our main CRM system with all of our client information. Its not a huge disad

2. Integration Issues

Users face integration issues with Levitate, especially with donor management systems, leading to extra data syncing steps.

See 10 mentions

See Related User Reviews

Kaleigh L.

Mid-Market (51-1000 emp.)

5.0/5

"Great for Personalized Outreach – A Valuable Tool for Nonprofits"

What do you dislike about Real Magic?

The biggest challenge for us is that Levitate does not currently integrate with Network for Good, our donor management system. This creates extra step

Sean L.

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is definitely an upgrade to my Client Contact program"

What do you dislike about Real Magic?

The long lead time to implement my new website is the only major negative Ive had so far. Ive had to wait several months for the website team to catc

3. Limited Customization

Users feel the product lacks limited customization options for tasks and email automation, hindering personalization.

See 10 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"My Personal Experience"

What do you dislike about Real Magic?

Not having enough customization on tasks

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is very helpful, easy to train staff on, and acts as an all in one for NGO's in many ways."

What do you dislike about Real Magic?

Cant think of any thing to be honest. The texting features could use some cleaning up.

4. Email Management

Users find Levitate's email management cumbersome due to inconvenient tracking and clunky software integrations.

See 9 mentions

See Related User Reviews

Rachel L.

Small-Business (50 or fewer emp.)

4.5/5

"Great for Personalized Emails"

What do you dislike about Real Magic?

It is difficult to get out a lot of mass emails quickly. The premise of Levitate is to avoid the junk folder but we've had troubles getting all our em

Sean L.

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is definitely an upgrade to my Client Contact program"

What do you dislike about Real Magic?

The long lead time to implement my new website is the only major negative Ive had so far. Ive had to wait several months for the website team to catc

5. Campaign Issues

Users face challenges with campaign issues, including slow email delivery and lack of tailored suggestions.

See 8 mentions

See Related User Reviews

Rachel L.

Small-Business (50 or fewer emp.)

4.5/5

"Great for Personalized Emails"

What do you dislike about Real Magic?

It is difficult to get out a lot of mass emails quickly. The premise of Levitate is to avoid the junk folder but we've had troubles getting all our em

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Recommend"

What do you dislike about Real Magic?

I don’t have any complaints. I do wish the campaign suggestions were a little more tailored.

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madison w.

Paralegal

Small-Business (50 or fewer emp.)

4/24/2025

"Great service"

5/5

What do you like best about Real Magic?

Easy way to use and great service! We have received great feedback. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

Nothing, it is super easy to use. Sometime i wish the posts were less AI-like. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you, Madison! We’re so glad Levitate is helping you stay connected and generate more reviews. We’re actively working on improvements to make our AI content sound even more natural and true to your voice — we appreciate your feedback!

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/28/2025

"It started out ok but as we have gotten into it, it really doesn't fit what we thought it would do."

1.5/5

What do you like best about Real Magic?

Having the contacts in the cloud, we recently lost our system so this has been helpful. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

It doesn't do a lot of what we were lead to believe it could / would. I don't think this is all on levitate though, I think management didn't ask all of the right questions and had blinders on. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you for sharing your experience. We’re glad Levitate has been helpful with campaign delivery and keeping your contacts accessible, especially after losing your system. We understand it’s frustrating when expectations don’t quite align — and we appreciate your honesty and thoughtfulness about the situation. If there’s anything we can do to help get more value out of the platform, we’re always here to support you.

Suzanne L.

President

Small-Business (50 or fewer emp.)

5/1/2025

"Advisory Firm Marketing"

5/5

What do you like best about Real Magic?

Having one hub for all marketing campaigns. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

Sometimes it's confusing to find what I'm looking for. Review collected by and hosted on G2.com.

Janet A.

Dispatcher

Small-Business (50 or fewer emp.)

4/24/2025

"Astonishing service"

5/5

What do you like best about Real Magic?

How Efficient it is and so easy to work with Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

i don't have any thing i dislike they have been great so far Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you, Janet! We’re so happy to be part of your process and truly appreciate the kind words and trust you’ve placed in us!

Verified User in Legal Services

Small-Business (50 or fewer emp.)

4/24/2025

"Levitate for Law Firms"

4.5/5

What do you like best about Real Magic?

Levitate is helping our office reach our current and future clients with polished mass communications. As a firm that provides bilingual services, we have found the AI tool useful to generate translations that we then only need to check, rather than draft from scratch ourselves. The levitate team has also been responsive and supportive during implementation and we look forward to using the product more. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

We wish updating our list of clients and associated contact information from Filevine was easier, faster, and more frequent. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thanks so much for sharing your experience! We’re so pleased Levitate is helping your firm connect with clients more efficiently—and that the AI translation tool is making a real difference for you!

We appreciate the feedback on Filevine too... As you know, while we don’t *currently* have a direct integration, you *never know* what could be on the horizon..... so definitely keep your eyes peeled for future announcements....!

Thanks again for choosing Levitate to help power your outreach.

Layla A.

Social Media Marketing Manager

Small-Business (50 or fewer emp.)

4/24/2025

"It makes it easy to draw up social media content."

4/5

What do you like best about Real Magic?

That it has a lot of social media campaigns for insurance based stuff. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

I wish there was more campaigns for other types of things Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thanks, Layla! We’re so glad Levitate is making it easier to create social content. We appreciate your feedback and are always looking to expand our campaign library to give you even more options!

Verified User in Higher Education

Small-Business (50 or fewer emp.)

4/24/2025

"Great Customer Service and Consistent Check In's!"

4.5/5

What do you like best about Real Magic?

Our client success manager, Alec, is phenomenal! He always checks in for updates, helps us setup our automations, and consistently schedules meetings to confirm things are moving smoothly even if its just a catch up conversation. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

I wish we could do more personalizations in the automations or even be able to Carbon Copy certain contact groups on email threads. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thanks so much! We’re lucky to have Alec on the team—he’ll be thrilled to hear this. Love that Levitate is helping you stay on top of reviews and birthdays! We’re always working to improve, so we appreciate the feedback on automation personalization too.

Cory D. D. M.

Director of Marketing

Small-Business (50 or fewer emp.)

4/24/2025

"Seamless integration with tons of backend support"

5/5

What do you like best about Real Magic?

Levitate is easy to use and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

Currently the mobile app needs a pretty big refresh Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thanks so much, Cory! We’re glad to hear Levitate’s ease of use is making a difference for you. And you’re in luck—big mobile app updates are rolling out in the next week or so! We’re excited for you to see the improvements. Thanks again for the feedback and for working with us!

Wendy M.

Executive Director

Small-Business (50 or fewer emp.)

4/24/2025

"Great program"

4.5/5

What do you like best about Real Magic?

Saves time and energy on sending our social media and email campaigns. All around good program. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

Not syncing my donations for me to view. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you, Wendy! We’re so glad Levitate is helping you save time and make outreach a little easier — we know every minute matters when you’re doing important work. Thanks for being part of the Levitate community!

Verified User in Legal Services

Small-Business (50 or fewer emp.)

4/24/2025

"Great service with web based texting"

5/5

What do you like best about Real Magic?

web based texting is a huge tool for my office, good support by company, easy to set up, good communication from Levitate team Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

dislike the most recent update -- client list does not have phone numbers and emails listed in the search results, only visible after clicking through to entry Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you so much for the feedback! We’re glad texting has been so helpful for you— and it’s great to hear Levitate is keeping your client outreach running smoothly. We also really appreciate the note on the recent Contacts page update. I’ll share that with our design team so they can take it into consideration as we continue improving the experience.