Real Magic Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the amazing customer support of Levitate, making integration and use straightforward and effective. (54 mentions)

Users appreciate the ease of use of Levitate, making communication and engagement with clients effortless and effective. (43 mentions)

Users appreciate the helpful support from the Levitate team, enhancing their overall experience and productivity. (32 mentions)

Users love Levitate for its user-friendly email marketing, significantly boosting engagement and fundraising efforts. (30 mentions)

Users love the automation features of Levitate, enhancing productivity through seamless task management and intuitive design. (29 mentions)

Users report missing features in Levitate, particularly the lack of integration with donor management systems and training resources. (14 mentions)

Users face integration issues with Levitate, especially with donor management systems, leading to extra data syncing steps. (10 mentions)

Users feel the product lacks limited customization options for tasks and email automation, hindering personalization. (10 mentions)

Users find Levitate's email management cumbersome due to inconvenient tracking and clunky software integrations. (9 mentions)

Users face challenges with campaign issues, including slow email delivery and lack of tailored suggestions. (8 mentions)

5 Pros or Advantages of Real Magic

1. Customer Support

Users praise the amazing customer support of Levitate, making integration and use straightforward and effective.

See 54 mentions

See Related User Reviews

Brandine P.

Small-Business (50 or fewer emp.)

5.0/5

"Always a pleasure to speak with anyone on my team"

What do you like about Real Magic?

My customer service person/associate Sophia M. is always so knowledgeable. She helps me set up my quarterly campaigns, she makes me feel like she reme

April J.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable CRM Partner!"

What do you like about Real Magic?

Levitate has been an excellent tool for our insurance agency, helping us maintain consistent communication with both our clients and affiliate partner

2. Ease of Use

Users appreciate the ease of use of Levitate, making communication and engagement with clients effortless and effective.

See 43 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Remarkable software for CRM and marketing operations"

What do you like about Real Magic?

Levitate is one specialized platform for all your digital campaigning and advertising work. Helping in many ways to reach to good number of leads and

Kerry G.

Small-Business (50 or fewer emp.)

5.0/5

"Everything was very easy, it was explained and their follow through was very good."

What do you like about Real Magic?

The people that explained the software and benefits were very easy to work with. They accommodated changes and training. They were very easy to work w

3. Helpful

Users appreciate the helpful support from the Levitate team, enhancing their overall experience and productivity.

See 32 mentions

See Related User Reviews

Brandine P.

Small-Business (50 or fewer emp.)

5.0/5

"Always a pleasure to speak with anyone on my team"

What do you like about Real Magic?

My customer service person/associate Sophia M. is always so knowledgeable. She helps me set up my quarterly campaigns, she makes me feel like she reme

April J.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable CRM Partner!"

What do you like about Real Magic?

Levitate has been an excellent tool for our insurance agency, helping us maintain consistent communication with both our clients and affiliate partner

4. Email Marketing

Users love Levitate for its user-friendly email marketing, significantly boosting engagement and fundraising efforts.

See 30 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Levitate has been easy to use and understand. It has really helped us in the office."

What do you like about Real Magic?

The many creative ideas that we can use in our email marketing. The customer support has been amazing!

Adam P.

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is near effortless to keep up with client interaction"

What do you like about Real Magic?

We love several things about levitate including the content library to schedule social media posts and send emails, manage google reviews, and schedul

5. Automation

Users love the automation features of Levitate, enhancing productivity through seamless task management and intuitive design.

See 29 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Remarkable software for CRM and marketing operations"

What do you like about Real Magic?

Levitate is one specialized platform for all your digital campaigning and advertising work. Helping in many ways to reach to good number of leads and

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Creative Team for My Small Organization"

What do you like about Real Magic?

As a staff of one, having Levitate as a creative partner has been a game-changer! The user-friendly platform has allowed me to automate my social post

5 Cons or Disadvantages of Real Magic

1. Missing Features

Users report missing features in Levitate, particularly the lack of integration with donor management systems and training resources.

See 14 mentions

See Related User Reviews

Kerry G.

Small-Business (50 or fewer emp.)

5.0/5

"Everything was very easy, it was explained and their follow through was very good."

What do you dislike about Real Magic?

Understanding that it was not a feature they offered, but two things that I wish they had were two way sync with my Aplos database, and an desk top (s

Adam P.

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is near effortless to keep up with client interaction"

What do you dislike about Real Magic?

Levitate is an additional software that we have to manage separately from our main CRM system with all of our client information. Its not a huge disad

2. Integration Issues

Users face integration issues with Levitate, especially with donor management systems, leading to extra data syncing steps.

See 10 mentions

See Related User Reviews

Kaleigh L.

Mid-Market (51-1000 emp.)

5.0/5

"Great for Personalized Outreach – A Valuable Tool for Nonprofits"

What do you dislike about Real Magic?

The biggest challenge for us is that Levitate does not currently integrate with Network for Good, our donor management system. This creates extra step

Sean L.

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is definitely an upgrade to my Client Contact program"

What do you dislike about Real Magic?

The long lead time to implement my new website is the only major negative Ive had so far. Ive had to wait several months for the website team to catc

3. Limited Customization

Users feel the product lacks limited customization options for tasks and email automation, hindering personalization.

See 10 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"My Personal Experience"

What do you dislike about Real Magic?

Not having enough customization on tasks

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is very helpful, easy to train staff on, and acts as an all in one for NGO's in many ways."

What do you dislike about Real Magic?

Cant think of any thing to be honest. The texting features could use some cleaning up.

4. Email Management

Users find Levitate's email management cumbersome due to inconvenient tracking and clunky software integrations.

See 9 mentions

See Related User Reviews

Rachel L.

Small-Business (50 or fewer emp.)

4.5/5

"Great for Personalized Emails"

What do you dislike about Real Magic?

It is difficult to get out a lot of mass emails quickly. The premise of Levitate is to avoid the junk folder but we've had troubles getting all our em

Sean L.

Small-Business (50 or fewer emp.)

5.0/5

"Levitate is definitely an upgrade to my Client Contact program"

What do you dislike about Real Magic?

The long lead time to implement my new website is the only major negative Ive had so far. Ive had to wait several months for the website team to catc

5. Campaign Issues

Users face challenges with campaign issues, including slow email delivery and lack of tailored suggestions.

See 8 mentions

See Related User Reviews

Rachel L.

Small-Business (50 or fewer emp.)

4.5/5

"Great for Personalized Emails"

What do you dislike about Real Magic?

It is difficult to get out a lot of mass emails quickly. The premise of Levitate is to avoid the junk folder but we've had troubles getting all our em

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Recommend"

What do you dislike about Real Magic?

I don’t have any complaints. I do wish the campaign suggestions were a little more tailored.

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Marlee S.

Insurance Agent – Medicare Insurance Plans

Small-Business (50 or fewer emp.)

4/24/2025

"Easier to contact clients"

5/5

What do you like best about Real Magic?

I love the texting feature! It allows my clients to ask me quick questions or tell me if they are running late for a meeting. I also really enjoy the campaign feature. It's nice to be able to send all of my clients a standard email if I'm hosting an event or have useful information from the carriers. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

I wish it allowed me to sort by carrier name and plan when I'm sending campaigns. Also, not every prospect transfers over and it's hard for texting. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thanks so much, Marlee! We’re glad Levitate’s helping you stay connected through texting and campaigns—it’s awesome to hear. Also, great news: you can sort by carrier name and plan using tags and advanced filters! If you need help getting that set up, your Success Specialist would be happy to walk you through it. Appreciate you sharing your experience!

Jessica M.

Founding Advisor

Small-Business (50 or fewer emp.)

4/29/2025

"Great tool for solo advisors!"

4.5/5

What do you like best about Real Magic?

Having a database of emails & social media posts is a fantastic way to stay top of mind to my clients and prospects. It integrates with my CRM smoothly and I am able to target specific groups of my prospects in an effective way. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

I wish I could incorporate my branding in the artwork to make my posts more unique. Currently, I'm saving them to Canva, adding my brand colors and logo and then uploading again to Levitate. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Jessica, thank you for the great review! We're so glad Levitate is helping you stay in front of your clients and prospects efficiently—it’s awesome to hear you're making the most of the integration and utilizing the targeted approach to outreach (our golden rule!).

You can add your logo to social posts natively in Levitate (new feature alert!) But, that said, we totally understand wanting more flexibility, and it makes perfect sense that you're customizing things in Canva to match your full brand aesthetic . That’s fantastic feedback, and I’ll be sure to share it with our team as we continue to enhance the platform.

Thanks again for being part of the Levitate community!

Stuart H.

Owner / Agent

Small-Business (50 or fewer emp.)

4/24/2025

"Great user friendly marketing system to keep in touch with prospects and clients"

4.5/5

What do you like best about Real Magic?

I like that Levitate does all the basic stuff such as birthday and holiday emails & social media, but they also have timely news updates as well as the ability to custom your own campaigns. They assign you a rep that helps with laying out your marketing calendar as well as sending you ideas for timely contact messages. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

Annual billing is tough. Would prefer monthly. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thanks so much, Stuart! We’re thrilled Levitate is helping you stay consistently in touch with clients and prospects. If annual billing ever becomes a hurdle, definitely talk to your Success Specialist about it. They’ll be happy to walk you through your options when it’s time for renewal!

Kerry G.

President of the Board

Small-Business (50 or fewer emp.)

5/9/2025

"Everything was very easy, it was explained and their follow through was very good."

5/5

What do you like best about Real Magic?

The people that explained the software and benefits were very easy to work with. They accommodated changes and training. They were very easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

Understanding that it was not a feature they offered, but two things that I wish they had were two way sync with my Aplos database, and an desk top (single label) printer would be nice. They did acknowledge my ideas. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you, Kerry! We’re so glad our team made the setup and training process smooth and easy for you. It’s great to hear that Levitate is helping you stay connected with your donors. We appreciate you sharing your ideas for future improvements — feedback like yours helps us keep getting better. Thank you for allowing us to help support your mission!

Jennifer G.

Marketing Coordinator

Mid-Market (51-1000 emp.)

4/28/2025

"Levitate - Great for our client base"

4.5/5

What do you like best about Real Magic?

It is easy to get started and use. Emails are delivered, and we can view how often employees are keeping in touch with clients. This product makes automation more personal. It was easy to implement, taking only a few hours to get up and running. Content is a bonus; sometimes we need fresh ideas. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

Limited in its ability to track leads effectively. Wish it had a more robust texting feature. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you so much for your thoughtful review! We're excited to hear that Levitate has made it easy for your team to stay in touch with clients and personalize your outreach—it’s exactly what we strive for. We love that the quick setup and fresh content have been helpful for you as well!

Breana C.

Personal Lines Account Manager

Small-Business (50 or fewer emp.)

4/24/2025

"Enjoying the service so far!"

5/5

What do you like best about Real Magic?

One of the things I like the most is being able to schedule campaigns and social media items months in advance. The system is very simple to use as well and integrates with our management system which is great. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

The only thing I do not like is that the agency is somewhat involved in the process but for the most part everything is automated. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thanks so much for sharing, Brenna! We’re excited to hear Levitate is helping you plan ahead and making regular client communication easier. It’s great that the platform’s simplicity and integration are working well for your agency—appreciate you being part of Levitate!

Kayte M.

Case Manager and Senior Family Law Paralegal

Small-Business (50 or fewer emp.)

Originally submitted 4/24/2025

"Great Platform with tons of follow up features"

4/5

What do you like best about Real Magic?

Levitate is a great way to keep track of new leads, lead notes, appointments and follow ups. I also like how many different social media campaigns you can access, as well as the ability to text with clients. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

If you could bill time and use it as a CRM, doing away with MyCase, it would be absolutely perfect. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you, Kayte! We love hearing how you’re using Levitate —that’s exactly what we’re here for. Also, appreciate the suggestion for billing features… we'll definitely be passing that along to the team. Thanks for being such an awesome partner!

Austin J.

Wealth Advisor, Partner, CERTIFIED FINANCIAL PLANNER™

Small-Business (50 or fewer emp.)

4/27/2025

"Great New Software Technology Firm Built for Advisor Success"

4.5/5

What do you like best about Real Magic?

The product is great, but the people and support team are unparalleled. I've never experienced such a high level of white glove care and support! The people behind the product make this technology a complete game changer. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

Hard to find an issue, only one I can think of is that they are so young as business that they are still adding new partnerships to provider higher value to the platform. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Wow — thank you so much for the incredible feedback, Austin! We’re thrilled to hear that our team’s support has made such a positive impact on your experience. Providing white glove service is something we take a lot of pride in, and it's wonderful to know it’s resonating with you.

Erica A.

Agent/Office Manager

Small-Business (50 or fewer emp.)

4/24/2025

"Ease of Use"

4.5/5

What do you like best about Real Magic?

It is very user friendly. Has a lot of features. Especially the email. I have had a lot of response. Customer support has been great. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

I would like a text feature added. Mass texts would be great in the event of a major storm event. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Erica, thank you so much for the wonderful review! We’re thrilled to hear that Levitate has been easy to use and that it’s helping you stay connected with your customers—especially around renewals.

You mentioned wanting a texting feature—great news! Texting is available and I’ve already connected with your Success Specialist, Lindsay. She’ll be following up with you directly to help get it set up. We're excited for you to be able to use it!

Thanks again for being part of the Levitate community. We’re always here to support you!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

4/24/2025

"Supportive and Intuitive Marketing Platform"

4/5

What do you like best about Real Magic?

I like that Levitate's platform is incredibly easy to use. the features are intuitive for the user making working in the platform extremely efficient. Review collected by and hosted on G2.com.

What do you dislike about Real Magic?

While the cost is, I am sure, highly competitive for the type of application it is- for a small business or nonprofit it is not entirely budget friendly. Review collected by and hosted on G2.com.

What problems is Real Magic solving and how is that benefiting you?

Levitate solves the problem of creating points of connections with stakeholders in a way that feel organic and meaningful. Email correspondence is received, read, and responded to at a much higher rate than with an HTML only email platform. We also benefit greatly from the ability to schedule social media posts, particularly around campaigns. Review collected by and hosted on G2.com.

Response from Crystal R. of Real Magic

edit

Thank you so much for the thoughtful feedback! We’re so glad to hear that Levitate’s ease of use and ability to create more meaningful connections is making a real difference for you. Thanks for trusting us to be part of your outreach efforts—we’re excited to keep supporting your success!