It is easy to use and keeps processes very organized. A+ for Customer Support. Review collected by and hosted on G2.com.
Nothing is jumping out here. Rattle has improved our processes and Jesse Sherwood has been an awesome resource. Review collected by and hosted on G2.com.
Rattle is a very intuitive software. Even after only spending a few moments with it you start to feel like an expert and understand all the tricks and helpful tools they offer. Review collected by and hosted on G2.com.
I wish that there was an option to duplicate deal room workflows. Review collected by and hosted on G2.com.
I find it extremely helpful. It provides the appropriate data that is needed to help me prepare for my upcoming meetings. Review collected by and hosted on G2.com.
There isn't anything that I'm aware of that I don't like. Review collected by and hosted on G2.com.
Rattle makes my sales reps' lives easier while keeping our SFDC clean Review collected by and hosted on G2.com.
There's not much to dislike about Rattle and they are constantly improving their product. Review collected by and hosted on G2.com.
We'd previously struggled with Salesforce's native implementation of Slack alerts. Which were extremely restrictive, uncustomiseable and were hard to administrate. Thank goodness I discovered Rattle. I can now set up dedicated alerts for dedicated channels and the solution is flexible enough to do pretty much everything we can want. It's a really elegant solution. The ability to customise the alerts and add in what links and fields you need is what really makes it mission critical for us. We have set up dedicated channels for customers and sales prospects and all the information that happens with that account flows through to Slack, the team love it! Also the Rattle team are setting a high bar for customer service and care. They understood our problems and helped us implement our specific use case. They are responsive to questions and super friendly to deal with. I've never had a customer experience like it from a SaaS vendor. Review collected by and hosted on G2.com.
There is little not to like. It would be nice to group the alert rules a little bit more smartly, perhaps with folders, but there is an option to apply tags which works well too. Review collected by and hosted on G2.com.
Rattle makes it incredibly easy to set up complex workflows connecting SFDC to Slack. Our reps have always struggled with staying on top of updating certain critical fields in SFDC, so I set up a number of time-based workflows to remind them when they're overdue for an update and even let them make the appropriate updates from Slack with the click of a button! Review collected by and hosted on G2.com.
Once you have lots of workflows set up in Rattle, it can get a little cluttered on the admin side, as there is not yet a good way to sort your workflows into folders. They do have a tagging feature, which alleviates some of this pain though. Review collected by and hosted on G2.com.
Ease of use, configurability, customer success team's support Review collected by and hosted on G2.com.
adoption and usage analytics could be improved. organization of the rattle workflows of just tags Review collected by and hosted on G2.com.
Great OOTB experience for getting started
Simple, no-code method for creating new workflows
Ability to make updates in SFDC directly from Slack is extremely useful
The ability to preview your alerts without having to enable them is very helpful for tuning the logic and ensuring you only get pinged when you really want to
Founding team are incredibly responsive and helpful, and really understand the problem they're targeting Review collected by and hosted on G2.com.
Dislike is probably a strong word, but there's functionality that would help drive greater adoption, which I know the team is working on - with what is available right now, there's very little to complain about Review collected by and hosted on G2.com.
Rattle is an easy-to-implement solution that has already transformed the way we work in SF/Slack. We've streamlined reporting/alerts for leadership; hygiene has never been better and Rattle has been returning time back to our reps. The support is world-class - thank you Apoorva for all of your help! Review collected by and hosted on G2.com.
There is really nothing I can think of at this time. Review collected by and hosted on G2.com.
I love how I'm able to get easy alerts to my reps using Slack and giving them simple action buttons to update the fields my business cares about back in SFDC...all while never needing to log into SFDC. These are alerts range from simple reminders to actions requirements after specific dates. Review collected by and hosted on G2.com.
Currently, when I want to reassign a record to another User based on a Rattle Action Button I cannot reference a User field. However, I was able to overcome this by using a SFDC Flow. Lastly, just realize if you refresh a sandbox and have Rattles you'll need to find their related workflows to avoid accidentally triggering from Sandbox testing. Review collected by and hosted on G2.com.
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