RapidScale Reviews & Provider Details

Dedicated Senior Account Engineer and Dedicated Account Manager. Review collected by and hosted on G2.com.

Monitoring runbooks are inconsistently followed. Review collected by and hosted on G2.com.

We wanted to move into Microsoft 365 environment because so many of our outside clients, especially government and department of defense already use 365. We wanted a smooth transition while retaining things like email channels, teams, rules, distros, as well as our vast shared cloud storage. Review collected by and hosted on G2.com.

The transitition from Google Drive and Shared Drives to SharePOint OneDrive was a learning curve for our employee. Firstly, SharePoint is just not designed to be as flexible with huge shared cloud libraries as Google Drive is. The migration timeframe for 8TB (millions of files) was weeks, not days or hours. Additional training materials would be nice. Review collected by and hosted on G2.com.

It enables businesses to simplify the IT operations and at the same time benefit from an enterprise level technology. It also offers reduced downtime. It allows us to have storage in the cloud in which the data is secure and also very easy to access. Review collected by and hosted on G2.com.

Bandwidth challenges particularly with continuous data replication. Customer has to rely on a service provider's security when failover occurs. Review collected by and hosted on G2.com.

Like all the available cloud service providers in the market, Rapid Scale is offering you outstanding services. They claim uptime 100% of their services, which is exceptionally true. Review collected by and hosted on G2.com.

Rapid Scale is not providing the enough integrations with all the applications. From the support point of view as well, services can be improved. The pricing of Rapid Scales is great and with cost effective as compared to the counter parts in the market. Review collected by and hosted on G2.com.

I like this service because it is capable of acting immediately in the face of disasters in which data or business applications are at risk, so that when a disaster occurs it guarantees its users that the downtime is minimal, which is a great advantage because a delay that can cost up to business scalability and its functionality is avoided, allows you to have a storage in the cloud in which the data is secure and at the same time you can access them very easily being able to also apply a recovery, backup and even restoration of them, also is a software so complete that it even provides the mobility of data or applications so I consider that in the event of disasters this software is the indicated one since having the cloud as the source of disaster recovery makes the time of this process very fast. Review collected by and hosted on G2.com.

I have not encountered a critical problem so I have nothing negative to say against this service since it is functional and provides a very adequate support team to help with questions or questions about the software.

Review collected by and hosted on G2.com.

As stated in the title Rapidscale has hands down best support team I have ever dealt with. I am the Chief Technology Officer in my organization and I have to deal with support teams constantly on a daily basis. In the 3 years I have been working with Rapidscale their support team has not seen a lot of turnover and normally the support reps know me by name when I call in. You cant ask for a better team when in comparison to companies other support teams "your just a number and a ticket." Review collected by and hosted on G2.com.

On rare occasions there have been issues with one of Rapidscales providers which is out of their control and understandable. Review collected by and hosted on G2.com.

Managed desktops, servers and email! Yet they let me do as much or as little as I want.We especially like the ability to call them for any help we need, and they jump on it and continue to work on it until completed to our satisfaction. The implementation team was incredible, very friendly and make you feel that they're your allies in anything you're trying to accomplish. They are willing to work outside of regular hours to avoid business disruption. Quick recovery with virtual desktop rollback capability and robust backup solutions. In short, I no longer have to worry about any servers going down. I no longer have to worry about desktops going down, having random problems associated with having individual PCs that while the same configuration have a "personality" of their own. We know that if we had to, we could pick up and move to a new building and could be up and running in a matter of only a few hours, because there are no physical desktops or servers to move, we could continue to work on our existing desktops with all the software we need through the Citrix login portal even while moving locations. We will also never have to worry about PC/Server upgrades again. We use Dell Wyse 5010 Thin Clients, also fully managed, which are connected to RapidScale over dual Fiber/Cable internet connections through a Citrix NetScaler (SD-WAN) on both endpoints. We previously had 25 physical PCs, 5 physical servers for domain, email and phone. With those gone and the low power consumption of Thin Clients, we're getting significant savings on energy costs and an overall reduction in noise coming from hardware throughout the office. We're finding new efficiencies and benefits we hadn't considered every day. Review collected by and hosted on G2.com.

Having to figure out what to do with all our old servers and desktops. Truthfully there hasn't been a negative experience that wasn't completely and fully resolved beyond my expectations. Issues will come up, because it's technology, but the very capable team at RapidScale prove that it's not so much the problem itself, but how you handle the problem that matters. Through this entire six month process (probably longer for us than some because of the complexity we had in our setup) I would say my complaint would be I wish I knew then, when we started, what I know now, to expedite the process a bit. I've learned a lot working with Rapidscale. Review collected by and hosted on G2.com.

RapidScale has been our primary hosting and infrastructure provider for almost two years, and over that time they have become one of our most trusted partners. They take the time to understand our business and then build an environment tailored to needs. Review collected by and hosted on G2.com.

Any infrastructure transition creates a difficult on boarding process, but RapidScale went to great lengths to help make the migration process as efficient as possible. Review collected by and hosted on G2.com.

Very reliable and consistent hardware, software and network platforms. Technical support teams are A++. The service level agreement is excellent! Review collected by and hosted on G2.com.

Rapidscale has been effective and quick in dealing and resolving any issues as they arise. I could not recall of any instance where issues linger so I only have a good and positive feedback/experience with them. Review collected by and hosted on G2.com.

Users can access their virtual desktop environments from any device. Review collected by and hosted on G2.com.

Nothing to dislike about RapidScale. From the sales director - project manager and technical support everyone is very professional. Review collected by and hosted on G2.com.