--- title: Rafiki AI Reviews meta\_title: 'Rafiki AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Rafiki AI works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- ### Rafiki AI Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **outstanding customer support** from Rafiki AI's owner, enhancing their overall experience and success. [(2 mentions)](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1738220&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Rafiki AI, finding it simple to navigate and effective in functionality. [(2 mentions)](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1738110&qs=pros-and-cons#reviews) Users appreciate the **impressive accuracy** of Rafiki AI in grading calls, enhancing their overall experience. [(1 mentions)](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1737965&qs=pros-and-cons#reviews) Users find Rafiki AI to be a **huge time-saver** , with accurate call summaries and excellent support. [(1 mentions)](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1738549&qs=pros-and-cons#reviews) Users value the **smooth call recording** feature of Rafiki AI, enhancing their communication experience effortlessly. [(1 mentions)](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1738605&qs=pros-and-cons#reviews) Users occasionally face **login issues** requiring cache clearance, causing interruptions before accessing Rafiki AI. [(1 mentions)](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=2108227&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Rafiki AI ##### 1. Customer Support Users praise the **outstanding customer support** from Rafiki AI's owner, enhancing their overall experience and success. [ See 2 mentions ](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1738220&qs=pros-and-cons#reviews) See Related User Reviews ![Cory C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory C.") CC Cory C. Small-Business (50 or fewer emp.) 5.0/5 "Review for Rafiki AI" What do you like about Rafiki AI? Rafiki AI has been a huge time-saver for our agency. The AI call summaries and coaching insights are spot-on, and the integration with our VOIP system ![Barbara J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara J.") BJ Barbara J. Small-Business (50 or fewer emp.) 5.0/5 "Out-performs all its competitors, for a much better price with unmatched support" What do you like about Rafiki AI? - Simplicity, range of features, support ##### 2. Ease of Use Users appreciate the **ease of use** of Rafiki AI, finding it simple to navigate and effective in functionality. [ See 2 mentions ](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1738110&qs=pros-and-cons#reviews) See Related User Reviews ![Barbara J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara J.") BJ Barbara J. Small-Business (50 or fewer emp.) 5.0/5 "Out-performs all its competitors, for a much better price with unmatched support" What do you like about Rafiki AI? - Simplicity, range of features, support ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "So Far, So Good" What do you like about Rafiki AI? We've been using Rafiki for about a month. It's easy to use and it's ability to grade calls is impressive! ##### 3. Accuracy Users appreciate the **impressive accuracy** of Rafiki AI in grading calls, enhancing their overall experience. [ See 1 mentions ](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1737965&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "So Far, So Good" What do you like about Rafiki AI? We've been using Rafiki for about a month. It's easy to use and it's ability to grade calls is impressive! ##### 4. AI Summary Users find Rafiki AI to be a **huge time-saver** , with accurate call summaries and excellent support. [ See 1 mentions ](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1738549&qs=pros-and-cons#reviews) See Related User Reviews ![Cory C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory C.") CC Cory C. Small-Business (50 or fewer emp.) 5.0/5 "Review for Rafiki AI" What do you like about Rafiki AI? Rafiki AI has been a huge time-saver for our agency. The AI call summaries and coaching insights are spot-on, and the integration with our VOIP system ##### 5. Call Recording Users value the **smooth call recording** feature of Rafiki AI, enhancing their communication experience effortlessly. [ See 1 mentions ](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=1738605&qs=pros-and-cons#reviews) See Related User Reviews ![Prateek P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek P.") PP Prateek P. Mid-Market (51-1000 emp.) 4.0/5 "Best Value for Revenue Intelligence" What do you like about Rafiki AI? Smooth audio-video recording and transcript, all calls in one place, easy to use, Easy integration,good support. ### Top Cons or Disadvantages of Rafiki AI ##### 1. Login Issues Users occasionally face **login issues** requiring cache clearance, causing interruptions before accessing Rafiki AI. [ See 1 mentions ](https://www.g2.com/products/rafiki-ai/reviews?filters%5Bsentiment_snippet%5D=2108227&qs=pros-and-cons#reviews) See Related User Reviews ![Barbara J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara J.") BJ Barbara J. Small-Business (50 or fewer emp.) 5.0/5 "Out-performs all its competitors, for a much better price with unmatched support" What do you dislike about Rafiki AI? sometimes (rarely) I need to clear my cache before logging in (Login Loop) ## Top-Rated Alternatives [ ![Gong](https://images.g2crowd.com/uploads/product/hd_favicon/e33783a7fe09d9543772bf2218f64325/gong.svg "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach") Outreach 4.3/5(3,574) ](https://www.g2.com/products/outreach/reviews) [ ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") Zoho CRM 4.1/5(2,948) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/rafiki-ai/competitors/alternatives) ![Roysten D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roysten D.") RD Roysten D. Account Executive Mid-Market (51-1000 emp.) 4/24/2026 "Driving smarter sales conversations with actionable AI insights" 4.5/5 What do you like best about Rafiki AI? The best thing about Rafiki AI is that it turns sales conversations into clear, actionable insights rather than just recordings or data. It helps teams understand what works, improve performance quickly, and close more deals with AI-driven coaching. Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? The least helpful aspect of Rafiki AI is that it can sometimes miss context or nuance in conversations, leading to insights that feel generic without human judgment. It also depends heavily on consistent usage and clean data, without that, the value of its insights drops significantly. Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? Rafiki AI solves the problem of fragmented and unstructured sales conversations by automatically recording, transcribing, and analyzing every customer interaction to generate actionable insights. It eliminates manual note-taking, reduces missed deal signals, and provides real-time coaching to improve sales performance and win rates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brayden C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brayden C.") BC Brayden C. Sales Account Executive Small-Business (50 or fewer emp.) 4/21/2026 "Decent AI Meeting Summaries, but Login Bugs and Slow Performance Hold It Back" 1.5/5 What do you like best about Rafiki AI? The AI-generated meeting summaries are fairly decent overall. Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? It’s incredibly slow and buggy. About 99% of the time, I can’t log in on the first try, and I almost always have to clear my cookies and website data. Otherwise, when I click "Log in with Google," the page just refreshes and doesn’t populate my information. My entire team has this same issue. Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? It does its job at a basic level—recording meetings and providing summaries. But getting into the dashboard to actually watch those meetings is a whole other story. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Cory C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory C.") CC Cory C. Owner Small-Business (50 or fewer emp.) 5/15/2025 "Review for Rafiki AI" 5/5 What do you like best about Rafiki AI? Rafiki AI has been a huge time-saver for our agency. The AI call summaries and coaching insights are spot-on, and the integration with our VOIP system worked flawlessly. The owner has been wonderful to work with — responsive, helpful, and truly invested in our success. Highly recommend Rafiki to any team looking to level up their call reviews and coaching! Accurate AI summaries Seamless VOIP integration Outstanding support from the owner Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? I cant wait to see how Rafiki continues to expand Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? Conversation intelligence Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Barbara J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara J.") BJ Barbara J. Project specialist Small-Business (50 or fewer emp.) 5/7/2025 "Out-performs all its competitors, for a much better price with unmatched support" 5/5 What do you like best about Rafiki AI? - Simplicity, range of features, support Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? sometimes (rarely) I need to clear my cache before logging in (Login Loop) Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? Call feedback, coaching, training, tracking, analytics Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kristina W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristina W.") KW Kristina W. VP Sales North America Mid-Market (51-1000 emp.) 9/11/2024 "Fantastic tool for aligning Revenue and GTM teams" 5/5 What do you like best about Rafiki AI? Super simple to set up, has all the features that a product like Gong offers but is 1/3 the price. My reps love the transcription and the AI summary of their calls. It's great for call coaching and for seeing talk times of each meeting participant. The transcription also makes it really easy to share verbatim Customer feedback with our Product teams and Marketing teams. Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? so far no downsides have surfaced and we have been using Rafiki for 4 months. Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? Instead of relying on assuptions and subjective/ gut feelings -- Rafiki provides objective data on what's landing well with prospects and clients and what is not working. The ability to have the recording of the conversation, the screen share and the reactions of each participant is so helpful for sales coaching and also for the reps to self coach. If deals get stuck (as they often do) we are able to go back to the recordings to uncover where we may have gone off track or identify who we need to reach out to at the buyer to keep the momentum going. We use Rafiki to craft very powerful follow up emails to prospects and to create clear actions steps for the seller and they prospects -- being able to quote the prospects and leverage their own words is incredibly powerful in driving urgency and helping the prospect to recognize that they have a big need. Rafiki also helps us to identify what top-performing reps do differently, This helps teams scale those best practices across the organization. New hires can learn from these insights and ramp up faster. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Garrett J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett J.") GJ Garrett J. Account Manager Small-Business (50 or fewer emp.) 7/9/2024 "A fantastic bit of software with a very responsive CEO." 5/5 What do you like best about Rafiki AI? We utilize Rafiki to capture orders and for quality assurance for our 50 salespersons. It allows new representatives an opportunity to learn from their calls while veteran staff are able to assist more clients, more accurately. From a management perspective, I could not assist/teach the number of salespersons adequately without Rafiki capturing those business opportunities and buying signals. Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? Not a dislike, many of the features are always improving and adaptable to my needs. Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? Sales verifications, order follow through and follow up, customer complaints, historical record of client comunications, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Prateek P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek P.") PP Prateek P. Manager Sales Ops Information Technology and Services Mid-Market (51-1000 emp.) 9/19/2024 "Best Value for Revenue Intelligence" 4/5 What do you like best about Rafiki AI? Smooth audio-video recording and transcript, all calls in one place, easy to use, Easy integration,good support. Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? Nothing such everything is working fine for us. Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? All calls in one place to review,sales coaching,helpful for sales engineer to monitor discovery call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/3/2025 "So Far, So Good" 4/5 What do you like best about Rafiki AI? We've been using Rafiki for about a month. It's easy to use and it's ability to grade calls is impressive! Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? It gives email notifications for each call recorded. Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? Easily records conversations and allows users to share recordings and view them to quickly improve our performance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kirill C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirill C.") KC Kirill C. Chief Operating officer Small-Business (50 or fewer emp.) 1/22/2024 "Great tool, great ui, but the support is even better than great" 4.5/5 What do you like best about Rafiki AI? We were doing a research on tools for recording our calls and Rafiki, though it ended up on our shortlist quite ocasionaly, quickly became a leader. It has everything you need. It may not look as fancy or be as 'hyped' as others, but that's not why I'm here. The interface is clear, and it has a bunch of nice features like built-in translation or the ability to create short video snippets, integration with our CRM. The price is reasonable, one of the best on the market. But what really makes them stand out is their support. I always look for ways to improve processes and make the perfect, so I was very pleasantly surprised that for any question or idea - I could get a detailed and comprehensive response in just a few hours. The guys at Rafiki are trully open to answer any question and discuss any idea. That's exactly how I expect 'service' to be nowadays. Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? So far, there's nothing that would really bother me. Maybe the user management could be improved a bit, but that's a 'one-time' process to do and to get used to. All is ok Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? Making my sales meetings traceble and transparent and opening the insights from our customers to the involved team from the first hands Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sean B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean B.") SB Sean B. Mid-Market (51-1000 emp.) 12/11/2023 "A Fantatstic Tool, with first class support" 5/5 What do you like best about Rafiki AI? Rafiki was a refreshing alternative to more expensive options. Offering features comparable to Gong. We have been using it for over 10 months and it has grown with our needs and completely revamped our QA process. We were able to process 200 plus Sales , Support, and Success reps and monitor our performance. The AI and transcription is a game changer and has helped our managers focus on coaching and feedback. Review collected by and hosted on G2.com. What do you dislike about Rafiki AI? There is nothing I do not like, the feature set is growing and gives us complete coverage at a reasonable per-license price. Review collected by and hosted on G2.com. What problems is Rafiki AI solving and how is that benefiting you? Rafiki has given us visibility to all our customer/prospect interactions. This has helped us monitor and improve performance efficiently and means all our meetings/ conversations are accessible to relevant parties. It has been invaluable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) ##### Explore More [Most secure password app for companies](https://www.g2.com/discussions/most-secure-password-app-for-companies-which-one-stands-out)[Best tools for automating content creation workflows](https://www.g2.com/discussions/can-you-suggest-the-best-tools-for-automating-content-creation-workflows)[Which is the best AI customer support agent software?](https://www.g2.com/discussions/which-is-the-best-ai-customer-support-agent-software) [Who offers the most developer-friendly mobile crash reporting dashboard?](https://www.g2.com/discussions/who-offers-the-most-developer-friendly-mobile-crash-reporting-dashboard)[Best-rated customer data platform for software firms](https://www.g2.com/discussions/best-rated-customer-data-platform-for-software-firms)[Pros and Cons Details](https://www.g2.com/products/rafiki-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)