The best thing about Rafiki AI is that it turns sales conversations into clear, actionable insights rather than just recordings or data. It helps teams understand what works, improve performance quickly, and close more deals with AI-driven coaching. Review collected by and hosted on G2.com.

The least helpful aspect of Rafiki AI is that it can sometimes miss context or nuance in conversations, leading to insights that feel generic without human judgment. It also depends heavily on consistent usage and clean data, without that, the value of its insights drops significantly. Review collected by and hosted on G2.com.

The AI-generated meeting summaries are fairly decent overall. Review collected by and hosted on G2.com.

It’s incredibly slow and buggy. About 99% of the time, I can’t log in on the first try, and I almost always have to clear my cookies and website data. Otherwise, when I click "Log in with Google," the page just refreshes and doesn’t populate my information. My entire team has this same issue. Review collected by and hosted on G2.com.

Rafiki AI has been a huge time-saver for our agency. The AI call summaries and coaching insights are spot-on, and the integration with our VOIP system worked flawlessly. The owner has been wonderful to work with — responsive, helpful, and truly invested in our success. Highly recommend Rafiki to any team looking to level up their call reviews and coaching!

Accurate AI summaries

Seamless VOIP integration

Outstanding support from the owner Review collected by and hosted on G2.com.

I can't wait to see how Rafiki continues to expand Review collected by and hosted on G2.com.

- Simplicity, range of features, support Review collected by and hosted on G2.com.

sometimes (rarely) I need to clear my cache before logging in (Login Loop) Review collected by and hosted on G2.com.

Super simple to set up, has all the features that a product like Gong offers but is 1/3 the price. My reps love the transcription and the AI summary of their calls. It's great for call coaching and for seeing talk times of each meeting participant. The transcription also makes it really easy to share verbatim Customer feedback with our Product teams and Marketing teams. Review collected by and hosted on G2.com.

so far no downsides have surfaced and we have been using Rafiki for 4 months. Review collected by and hosted on G2.com.

We utilize Rafiki to capture orders and for quality assurance for our 50 salespersons. It allows new representatives an opportunity to learn from their calls while veteran staff are able to assist more clients, more accurately. From a management perspective, I could not assist/teach the number of salespersons adequately without Rafiki capturing those business opportunities and buying signals. Review collected by and hosted on G2.com.

Not a dislike, many of the features are always improving and adaptable to my needs. Review collected by and hosted on G2.com.

Smooth audio-video recording and transcript, all calls in one place, easy to use, Easy integration, good support. Review collected by and hosted on G2.com.

Nothing such everything is working fine for us. Review collected by and hosted on G2.com.

We've been using Rafiki for about a month. It's easy to use and it's ability to grade calls is impressive! Review collected by and hosted on G2.com.

It gives email notifications for each call recorded. Review collected by and hosted on G2.com.

We were doing a research on tools for recording our calls and Rafiki, though it ended up on our shortlist quite ocasionaly, quickly became a leader. It has everything you need. It may not look as fancy or be as 'hyped' as others, but that's not why I'm here. The interface is clear, and it has a bunch of nice features like built-in translation or the ability to create short video snippets, integration with our CRM. The price is reasonable, one of the best on the market.

But what really makes them stand out is their support. I always look for ways to improve processes and make the perfect, so I was very pleasantly surprised that for any question or idea - I could get a detailed and comprehensive response in just a few hours. The guys at Rafiki are trully open to answer any question and discuss any idea. That's exactly how I expect 'service' to be nowadays. Review collected by and hosted on G2.com.

So far, there's nothing that would really bother me. Maybe the user management could be improved a bit, but that's a 'one-time' process to do and to get used to.

All is ok Review collected by and hosted on G2.com.

Rafiki was a refreshing alternative to more expensive options. Offering features comparable to Gong. We have been using it for over 10 months and it has grown with our needs and completely revamped our QA process. We were able to process 200 plus Sales , Support, and Success reps and monitor our performance. The AI and transcription is a game changer and has helped our managers focus on coaching and feedback. Review collected by and hosted on G2.com.

There is nothing I do not like, the feature set is growing and gives us complete coverage at a reasonable per-license price. Review collected by and hosted on G2.com.