Quantum Metric makes it easier to see exactly how users experience a site or app. The session replay and journey insights are especially helpful for spotting issues quickly, understanding customer friction, and making faster improvements that have a real impact. Review collected by and hosted on G2.com.

Quantum Metric can take time to learn, especially for new users who want to get the most out of its features. Some reports and workflows can feel a little complex at first, and it may take practice to navigate the platform efficiently. Review collected by and hosted on G2.com.

What I like most about Quantum Metric is the ability to clearly see customer journeys and flows end-to-end. It makes it much easier to understand how users actually interact with the site, where they drop off, and what might be causing friction. The session replay feature is particularly useful, as it allows us to view real customer experiences rather than relying on assumptions. This helps our team quickly identify issues, prioritise improvements, and make more data-driven decisions. Review collected by and hosted on G2.com.

One downside of Quantum Metric is that the platform can feel quite clunky at times and not always the most user-friendly, especially for new users. Navigating between different features and finding specific data or sessions can take some getting used to, and the interface isn’t always as intuitive as it could be. Review collected by and hosted on G2.com.

What I like most is the ability to identify user friction and technical errors in real-time, making it much easier to optimize our digital experience Review collected by and hosted on G2.com.

The platform has a somewhat steep learning curve for non-technical team members, which has made onboarding take longer than I expected. Review collected by and hosted on G2.com.

A colleague previously had access, and I would often reach out to her for assistance. Now, I’m thrilled to have access to this feature myself and to be able to provide even more support to members in resolving their issues. Review collected by and hosted on G2.com.

The delays when using it, and having to start over. Review collected by and hosted on G2.com.

Interactive Tool is the best that I can use to see heatmap and engagement of site assets Review collected by and hosted on G2.com.

Unable to see all metric with mobile and desktop engagement in one view on interactive tool Review collected by and hosted on G2.com.

I create dashboards based on various attributes. Review collected by and hosted on G2.com.

Creating the QM tags to create dashboard reports Review collected by and hosted on G2.com.

Quantum Metric truly allows us to identify what went wrong, rather than just guessing based on logs. It has also been extremely useful in uncovering UX issues and making our analytics more statistically meaningful. Thanks to Quantum Metric, we have been able to better prioritize improvements to our UX and product overall. Review collected by and hosted on G2.com.

It's challenging for beginners to get started with QM. Watching replays can be quite time-consuming. Additionally, I occasionally had trouble locating a user session using the basket ID, even though searching by IP worked without any issues. Review collected by and hosted on G2.com.

It captures a detailed level of error and device information, especially when it comes to performance. Review collected by and hosted on G2.com.

Data about a specific company is secured, so we need the captured data statistics in order to transfer them to our internal data lake. Review collected by and hosted on G2.com.

It is very customisable, you can go into lots of depth and analysis Review collected by and hosted on G2.com.

It can be quite fiddly to get something simple like a heatmap from the Tool. Sharing segments could be easier too Review collected by and hosted on G2.com.

The tool is very interconnected. It is really easy to take an insight and reverse or forward engineer it to a much larger discovery Review collected by and hosted on G2.com.

Sometimes the UI is a bit overwhelming due to the amount of tools and parameters - this could be improved Review collected by and hosted on G2.com.