Qualio Features

Supports management and planning of sales accounts

Facilitates the planning of calls, and records and generates reports on outbound calls

Equips field sales teams with tools to better manage territories and report on field activities

Collects and stores patient and company data in a centralized database

Analyzes and maintains patient-provider interactions across multiple touchpoints to optimize customer interactions

Automates and streamlines tasks, integrations, communication, and personalization

Ensures that sales teams, health care organizations, and field service reps adhere to industry regulations

Ensures that the product development process stays on track and continues to meet both user and vendor needs

Prepares for, plans, manages, schedules, and conducts internal and external audits

Connects suppliers with product developers with consumers

Reviews, identifies, and assesses sources of risk in research and development

Collects both vendor- and customer-facing data relevant to the product development lifecycle, and generates performance and health reports

Enables real-time collaboration like automated notifications and rich editing and commenting capabilities to minimize miscommunication

Automates, centralizes, and archives documents and forms to create a single source of truth

Automates and manages processes like CAPA (Corrective and Preventive Action) to monitor quality and complaints and promote transparency

Permits use by job roles outside of service department

Allows linking of useful information such as screen shots

Provides direct contact between CSRs and customers outside of milestones

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Informs stakeholders of activity on escalated or high-value cases

Evaluates frequency of types of complaints

Includes a dashboard or other means of performance monitoring

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Includes self-led, instructor-led, web-based collaboration, and tracking of completion for compliance.

Training courses can be offered outside organization to customers and partners. Can include e-commerce functionality for customers to purchase training courses.

Allows managers to see progress of team members.

Provides functionality to store, organize, and search all training content.

Allow the audience to interact or engage with the content

Track employee skills, competencies, training & qualifications

Reporting on how each user, task or process has advanced since its initiation

Create, organize, and assign courses to users

Manage, organize, and store contact information

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Organize and track educational activities

Assign issues and tasks based on availability or required skills

Creation, administration, and evaluation of assessments or tests

Students can access materials and communicate with instructors via their online student profile

Centralized repository to store content and assets

Allows users to create, track and maintain accurate, auditable conformance records.

Allows users to assign tasks for corrective and preventive actions (CAPA) to employees in nonconformance

Allows users to submit change requests and control plan revisions at any point in the production process and track all revisions.

Create, manage and track all task activities and progression

Create, manage, and track policies and procedures within an organization

Store, manage, and track all electronic documents in a centralized location

Manage and track all disruptions and incidents

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Create, design and manage workflows for repetitive tasks

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Record and track all relevant internal and external communications

Track employee/learner's progression through training programs

Manage, maintain and track the performance of assets and equipment

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track and monitor processes/products to ensure they meet international standards developed by the ISO

Schedule the calibration of instrumentation and maintenance requirements

Track and manage adherence to policies for any service, product, process, or supplier

Allow users to centralize and archive documents for quality management

Allows users to collaborate in real time with editing and commenting capabilities to minimize miscommunication

Allows users to collects both vendor- and customer-facing data relevant to the product development lifecycle, and generates performance and health reports

Qualify, select, and monitor supply chain partners

Statistical methods to assist with and maintain quality control of processes

Manage the process of evaluating documents or requests submitted for approval

Ensure that quality requirements and standards are met across production processes

Allows users to determine potential risks that may impact employees or the environment

Allows users to estimate the impact of EHS risks on the operations of the company

Allows users to evaluate suppliers using safety and environmental criteria

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Allows users to choose from templates for multiple types of inspections such as safety or quality

Provides users with workflows to assign tasks for audit and inspections

Allows users to identify corrective actions to address incidents and accidents

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Provides users with regulations to follow under the Occupational Safety and Health Act (OSHA)

Allows users to track permits required for environmental and safety compliance

Allows users to manage certifications to comply with regulations and standards

Accelerates time to market while reducing risk of medtech products and devices.

Ensures regulation compliance via notifications and triggers of noncompliant processes.

Collects and manages product, operations, and activity information.

Automates the collection and management of data and business processes.

Optimizes the activities of field sales / medical representatives before, during, and after the sales cycle.

Delivers APIs and standard integrations with other software systems.

Complies with security and privacy regulations and standards.

Allows users to access the software using mobile devices.

Facilitates software configuration without the need for technical experise.

Assists customes through all the phases of the implementation process.

Provides software users with training courses and learning content.

Delivers customer and technical support, directly or trough partners.

The vendor provides consulting services such as business process reengineering.

Tracks submissions plans for products to report against milestones and progress. Streamlines the entire dossier lifecycle and tracks the status of all submissions.

Supports the creation of technical files and essential principles checklists.

Provides templates and tools to create all planned regulatory content for a product.

Stores all previously submitted documents for use in audits or future submissions.

Store, manage, and track all electronic documents in a centralized location

Enables traceability into the entire pre- and post-market lifecycle to monitor milestones, time to completion, and updates and approvals.

Prepares and submits labels and UDI submissions for products, validated accordingly to regional regulatory requirements.

Maintains up-to-date dashboards for overseeing every task, deadline, project status, and workflow.

Allows multiple users to collaborate on documents and flag errors or updates.

Centralizes and tracks detailed product information, such as registration status and selling status for each location and market.

Tracks key deadlines for submissions, renewals, and audits, and streamlines the document retrieval process for each activity.

Streamlines post-market product data collection and analysis for safety, sentiment, and future product improvements.

Fields internal team and external agency messages or tickets related to regulatory concerns, and inboxes all correspondences.

Connects to regulatory databases and market sources to monitor upcoming changes that may impact product selling status.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Use AI to generate content in the form of text, images, videos, etc.

Displays all the changes made during audits, including details such as username, timestamp, or type of change in a centralized repository.

Coordinate and track recommended remediation actions.

Facilitates collaboration between teams and stakeholders through shared workspaces.

Integrates with risk management platforms, GRC tools, and other systems.

Create a targeted plan, schedule resources, and determine long-term goals for the audit process

Customize contracts and forms to collect specific information

Provides checklists

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Provide information on the performance of the audit activities and processes.

Ensures audits are compliant with industry-specific regulations and standards.

Guidelines set by the International Organization for Standardization

Guidelines for conforming to environmental laws, regulations and requirements

Regulations on a company's internal process when dealing with financial reporting

Track and ensure quality of products in accordance with food and drug administration (FDA) act

Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant

Receive data and information in real time

Analyze and gain insights into data in real-time

Access software remotely via mobile devices

Investigate and take action at root cause or error in processes to prevent recurring issues

Identify and respond to unexpected problems or failures (ie. "negative events")

Store, manage, and track all electronic documents in a centralized location

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Track and document all activities across devices, networks, and other systems

Store and organize documents in a centralized system

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Create, manage and track all task activities and progression

Create, design and manage workflows for repetitive tasks

Track the status over time for a request, process, asset, or transaction

Observe and track the demand, usage, progress or quality of a system, product, or user

Graphical representation of data

Manage the process of evaluating documents or requests submitted for approval

Store, manage and track all forms in a centralized location

Track and monitor efficient handling of all changes/transitions

Notifying as a warning or reminder of a potential or imminent hazard

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Analyze potential risks across the organization

Create, manage, and track policies and procedures within an organization

Manage and track all disruptions and incidents

Active reporting of data and metrics

Notifications that are delivered to users as soon as an event occurs

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Systematic evaluation of the security of a company's overall security system and situation

Track and manage adherence to policies for any service, product, process, or supplier

Initiate collection and analysis of known risks

Active monitoring of systems, applications, or networks

Track revisions and updates made to files and navigate between different versions

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System alerts about the need to escalate an issue or request

Alter the layout and content of reports

Track and report regulatory data to either internal management or external stakeholders

Define levels of authorization for access to specific files or systems

Maintain personal certifications/qualifications

Gauge satisfaction and receive information for improvement and success

Electronic signing method that validates the authenticity and integrity of a digital document

Compliant with HIPAA, which sets standards for sensitive patient data protection

Timed notification for any upcoming task, deadline, appointment, or activity

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software designed for companies who offer training programs to clients

Alter the layout and content of reports

Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge

Games or game-like elements to track progress and reward accomplishments

Manage and support multiple languages

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making

Software specialized for schools (K-12 & Post-Secondary)

Set up connections to third-party platforms to improve business processes

Add customized logos and colors to align with company branding

Create tools to measure student retention of learning material and lessons

Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders)

Create tools to promote social interaction and learning between students/trainees and instructors/trainers

Gauge satisfaction and receive information for improvement and success

Supports learning paths that combine in-person classes with online/virtual courses

Classes/sessions accessible via web browser of built-in video conferencing

Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework

Access for students to complete learning materials on mobile platforms

Use AI to generate content in the form of text, images, videos, etc.

LMS functionality built-in for content delivery

Tools that allow users to create and publish courses and course material/content

Designing course materials to be completed in a sequential order for personalized learning purposes

Application programming interface that allows for integration with other systems/databases

Real-time, interactive learning experiences where participants engage in learning activities simultaneously

Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders

Allow users to access multiple services after entering their login credentials once

Timed notification for any upcoming task, deadline, appointment, or activity

Software specialized for corporate use

View and track pertinent metrics to find patterns and gain insights from data

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Ability to chat online in real time

Active reporting of data and metrics

Track the status of support tickets/escalations as they move through the service queue

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Track customer complaints from initiation through resolution

Notifications that are delivered to users as soon as an event occurs

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Application programming interface that allows for integration with other systems/databases

Provides a channel for team members to share media files, communicate, and work together

Pre-designed layouts that can be customized to match preferences and requirements

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Import and export data to and from software applications

Track interaction history by documenting conversations for contacts

Set and monitor service level agreements to ensure timely response and resolution

A record of all activities within the system, including user access, changes made, etc.

Identify and respond to unexpected problems or failures (ie. "negative events")

Receive system updates as soon as any changes are made

Investigate and take action at root cause or error in processes to prevent recurring issues

Define levels of authorization for access to specific files or systems

Online portal through which end users can access the system, manage tasks, or obtain information

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Set up connections to third-party platforms to improve business processes

Shortcuts for inputting frequently used messages

Manage, store and organize emails within the system or via third-party apps

Customize contracts and forms to collect specific information

Gauge satisfaction and receive information for improvement and success

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Arrange tasks based on the level of priority or urgency

Plan daily routes to optimize employee scheduling and provide directions

Allow customers/users to submit support queries and service requests

An extended application or connector that enables users to perform additional services with their current set of tools

Communicate using direct chat or messages within the system

System alerts about the need to escalate an issue or request

Track and document all activities across devices, networks, and other systems

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create, design and manage workflows for repetitive tasks

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Record and follow the progress of every issue

Add customized logos and colors to align with company branding

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Assign issues and tasks based on availability or required skills

Pre-made examples and templates for emails

Alter the layout and content of reports

View and track pertinent metrics to find patterns and gain insights from data

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Store, manage and track all forms in a centralized location

Process of tracking logged defects (errors) in a product or service to create new versions to fix the error

Digitally sign online documents

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Import and export data to and from software applications

Use AI to generate content in the form of text, images, videos, etc.

Identify issues and deviations from specifications

Gauge satisfaction and receive information for improvement and success

Define levels of authorization for access to specific files or systems

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Receive data and information in real time

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to generate content in the form of text, images, videos, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Investigate and take action at root cause or error in processes to prevent recurring issues

Series of processes that a document goes through from creation to archiving

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Pre-designed layouts that can be customized to match preferences and requirements

Track and manage adherence to policies for any service, product, process, or supplier

Intended for medical use such as diagnosis, treatment, and consultation

Specifically designed to address the needs of law firms and legal departments

Notifications that are delivered to users as soon as an event occurs

Initiate collection and analysis of known risks

Assemble applications and processes by dragging over and arranging pre-built components

Provides a channel for team members to share media files, communicate, and work together

Create, design and manage workflows for repetitive tasks

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Ensure that quality requirements and standards are met across production processes

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Manage the process of evaluating documents or requests submitted for approval

Securely stores data to prevent data loss or breaches

Access software remotely via mobile devices

Track revisions and updates made to files and navigate between different versions

Create, manage and track all task activities and progression

Compile and organize data into specific metrics

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and document all activities across devices, networks, and other systems

Plan and implement business continuity measures in case of unforeseen events

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Track and monitor efficient handling of all changes/transitions

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Store, manage, and track all electronic documents in a centralized location

Automated or logic-based workflows that assist in the creation of electronic documents

Set up connections to third-party platforms to improve business processes

Define levels of authorization for access to specific files or systems

Import and export data to and from software applications

A record of all activities within the system, including user access, changes made, etc.

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Application programming interface that allows for integration with other systems/databases

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Digitally sign online documents

Review and analyze existing information across documents

Search for specific words or phrases within a document or database

Track what was updated, who made the changes, compare two revisions, and revert or perform another revision

Active reporting of data and metrics

Store, manage and track all forms in a centralized location

Custom forms to streamline repetitious aspects of a document

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Set rules for access to expire based on fixed dates, time elapsed, number of views, number of downloads etc.

Ability to recognize printed or written text within digital images or scanned documents

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Retrieval of embedded metadata that is present within a file

Leave comments and notes on documents for others to view

Makes changes to document features such as text, fonts, formatting, etc.

Recover lost, deleted, or damaged files

Ability of websites, web applications, or mobile applications to function without an active internet connection

Highlight content and/or make notations about parts of content

Track and report regulatory data to either internal management or external stakeholders

Manage, store and organize emails within the system or via third-party apps

Add customized logos and colors to align with company branding

Scan, move or upload electronic files within the software's repository

Convert files to a different format

Store and organize documents in a centralized system

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Automatically create schedules based on business needs or employee availability and qualifications

Collect and maintain structured information that describes data or content

Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file

The system automatically saves work on an interval without the user needing to manually save

Track employee/learner's progression through training programs

The process of reverting to a previous version or state

Electronic signing method that validates the authenticity and integrity of a digital document

Track the status over time for a request, process, asset, or transaction

The process of cross-checking new versions with previous copies to identify changes

Document Check-in/Check-out

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Track and manage schedules and meetings via an integrated calendar

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file

Create, design and manage workflows for repetitive tasks

Track and report regulatory data to either internal management or external stakeholders

Notifications that are delivered to users as soon as an event occurs

System alerts about the need to escalate an issue or request

Alter the layout and content of reports

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Pre-designed layouts that can be customized to match preferences and requirements

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Receive data and information in real time

Digitally sign online documents

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Review data from past periods to reveal recurring tendencies and predict future performance

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Import and export data to and from software applications

Track and manage adherence to policies for any service, product, process, or supplier

Provides a channel for team members to share AI models, media files, communicate, and work together

Online portal through which end users can access the system, manage tasks, or obtain information

Timed notification for any upcoming task, deadline, appointment, or activity

Observe and track the demand, usage, progress or quality of a system, product, or user

Customize data fields to support various needs and use cases

Assemble applications and processes by dragging over and arranging pre-built components

Creation, administration, and evaluation of assessments or tests

Access software remotely via mobile devices

Track and monitor efficient handling of all changes/transitions

Store and organize documents in a centralized system

Define levels of authorization for access to specific files or systems

Active reporting of data and metrics

Graphical representation of data

Identify and respond to unexpected problems or failures (ie. "negative events")

Create, manage and track all task activities and progression

Configure existing workflows to meet your organization's needs

Add customized logos and colors to align with company branding

Receive and/or send email notifications for urgent updates, requests, or other information

Public or private sharing of digital files such as documents, audio/video, images, and more

Protect sensitive data for digital privacy

Securely stores data to prevent data loss or breaches

Track revisions and updates made to files and navigate between different versions

Manage all supplier data and operations

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Active monitoring of systems, applications, or networks

Manage and support multiple languages

Create, save, and store files

A record of all activities within the system, including user access, changes made, etc.

Gauge satisfaction and receive information for improvement and success

Search and filter data across systems to locate required information by entering keywords or certain criteria

Compliant with HIPAA, which sets standards for sensitive patient data protection

Set and monitor service level agreements to ensure timely response and resolution

Allow customers/users to submit support queries and service requests

Planning training and tasks to facilitate the transition to new technology, process, or workflow.

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Route documents and other data through one or more stakeholders for review and approval

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Intended for medical use such as diagnosis, treatment, and consultation

Administration and control of evidence related to investigations/cases

Record and track all relevant internal and external communications

Manage and track all disruptions and incidents

Create, manage, and track policies and procedures within an organization

Specifically designed to address the needs of law firms and legal departments

Receive system updates as soon as any changes are made

Manage the process of evaluating documents or requests submitted for approval

Arrange tasks based on the level of priority or urgency

Automated or logic-based workflows that assist in the creation of electronic documents

Electronic signing method that validates the authenticity and integrity of a digital document

Review and analyze existing information across documents

Investigate and take action at root cause or error in processes to prevent recurring issues

Allow users to access multiple services after entering their login credentials once

Track and ensure quality of products in accordance with food and drug administration (FDA) act

Organize and track educational activities

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Track employee/learner's progression through training programs

Search for specific words or phrases within a document or database

Notifying as a warning or reminder of a potential or imminent hazard

Manage, maintain and track the performance of assets and equipment

Identify component attributes like servers, hardware, software, and manage relationships across all services

Ensure that quality requirements and standards are met across production processes

Anti-money laundering compliance helps businesses uncover suspicious financial activity

Regulations on a company's internal process when dealing with financial reporting

Initiate collection and analysis of known risks

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Compile and organize data into specific metrics

A chronological record of actions or occurrences within a network, software, or process

Analyze potential risks across the organization

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Plan and implement business continuity measures in case of unforeseen events

Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant

Identify issues and deviations from specifications

Manage risks related to IT systems

Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Identify and analyse the reasons behind accidents

Track what was updated, who made the changes, compare two revisions, and revert or perform another revision

Series of processes that a document goes through from creation to archiving

Schedule the calibration of instrumentation and maintenance requirements

Manage risk that occurs from systems failure or inadequate processes

Track changes in laws and regulations and compare previous legislation to current legislation

Track and monitor processes/products to ensure they meet international standards developed by the ISO

Qualify, select, and monitor supply chain partners

Verify the identity, suitability, and risks involved with maintaining a business relationship

Real-time updates, analysis, and insights on regulatory changes and developments affecting specific industries or jurisdictions

Maintain personal certifications/qualifications

Statistical methods to assist with and maintain quality control of processes

Management of rules, practices, and processes of a company

Guidelines for conforming to environmental laws, regulations and requirements

Ensure internal objectives and compliance with policies are met

Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations

Guidelines set by the International Organization for Standardization

Process of tracking logged defects (errors) in a product or service to create new versions to fix the error