I like that Quadient is simple to use, which is very important for my tasks in Accounts Payable. It helps reduce errors and saves time, making my workflow more efficient. It's also very easy to get others' sign-off and approval, which streamlines our processes. I appreciate the alert system that notifies me when I need to sign off or get someone else's approval, as these reminders are really helpful and prompt quicker responses from people. Moreover, the initial setup of Quadient was very easy. Review collected by and hosted on G2.com.

Data entry downloaded onto staff. That takes a little time to learn the new system. Review collected by and hosted on G2.com.

Nothing, it's been a horrible experience. Review collected by and hosted on G2.com.

Horrible experience! Quadient has a customer limit for their products where you can only enter in 50 of your customers, and that is all. If you want to have more than 50 customers entered, it's an extra fee. Additionally, we have been waiting for 2 months for quadient to increase our customer limit. The rep told us the process can take months to approve, which makes no sense. We will not be renewing our contract with them and we will be switching at our first opportunity. Review collected by and hosted on G2.com.

The UI of the software is very good , it compels me to integrate coding through the fast assistance of the software Review collected by and hosted on G2.com.

It could also have some AI plugins, through which we can use Flows very easily and could add data in the data master and use impositioning script. Review collected by and hosted on G2.com.

nothing, they have had shady business practices for years and customer service is horrible Review collected by and hosted on G2.com.

They will make you sign contract extension before they fix anything, they always have a non-concurrent contract date for their service and for their machine so that you can't cancel one without the other, they will hit you with a massive charge for cancelling early and can just end up not fixing your broken machine if they don't feel like it. Calling them takes forever to get anyone on the phone. Review collected by and hosted on G2.com.

I would not recommend using Qadient at all. No upsides. Review collected by and hosted on G2.com.

We were assured by Quadient that we could use other labels besides theirs, which was a key factor in our decision to work with them. However, we discovered that the system is designed to only utilize their proprietary labels, contrary to their claims.

When we attempted to cancel our account due to this misinformation, we were informed that we are stuck in a contract. This is extremely frustrating, especially since their assurances were a significant misrepresentation of their product.

This experience has left us feeling misled and trapped in a contract based on false promises. We strongly recommend doing thorough research and seeking written guarantees before committing to Quadient’s services. Review collected by and hosted on G2.com.

Makes it easy to do large volumes of mail. Review collected by and hosted on G2.com.

They take 1-2 weeks to bill us, give us only 28 total days to pay, and don't deposit the check for 3-6 days after confirmed receipt. They charge us late fees for their slow time. Then they don't reply to our three emails following up in successive weeks asking for an explanation. Review collected by and hosted on G2.com.

There was nothing positive about our experience with Quadient. Review collected by and hosted on G2.com.

Customer service is non-existent, you will wait on the phone for 30+ minutes to get a person and it will be the wrong department to then have to wait another 20+ minutes for the right person. The phone directory is awful, you never get connected to the right person. They charged us a late fee when we had started the cancellation process 2 weeks prior and didn't use our machine anymore. The company just seems like a scam and would charge us ridiculous amounts of money. Review collected by and hosted on G2.com.

Nothing! The are just hoping you don't realize your in a never ending lease w/ horrible service. RUN from this solution. Review collected by and hosted on G2.com.

The supplies were super expensive, support was slow and even more expensive. BEWARE of the LEASE - It's long and you can't get out of it without paying THROUGH THE NOSE. Plus, they wouldn't even show me how they calculated the 5x ish last payment. Review collected by and hosted on G2.com.

The meter mail machine was fine It worked . Ink was ridiculous $275.00 Review collected by and hosted on G2.com.

Contract was five years. Convinced employee of mine without revealing it was for 5 years. After five years. Still hard to get out of. Policies are ridiculous. You have to call 90 days prior to end of contract no sooner or later. You must call first. You then must fill out form they send. When you send form back hit reply. Says their server is rejected your email it is not a safe server. If you do not fill out the form correctly. It's denied. They will charge you again on annual bases. You cannot send the meter mail machine to them they will reject it. They are listed bbb with hundred complaints of the same thing. It's been going on for long time. Nobody does anything. I'm 64 been in business for 40 years. I have a credit score of 840. In all my time I have never dealt with a company like this. It's just disgusting. Review collected by and hosted on G2.com.

Phone support hours were extended outside the regular business hours, which was nice because I knew it would be a long time I spent on the phone trying to resolve my issue, so it wouldn't pull me away from real work being accomplished. Review collected by and hosted on G2.com.

Quadient double auto-billed my account in a month (and I was on a quarterly payment system), and when it was brought to their attention, I was given such a runaround where I would spend over an hour weekly on the phone (not on hold) trying to track down a check to rectify their mistake. I spent the last 9 months trying to get this corrected with submitted documentation a multitude of times and I eventually gave up, because it's simply not worth the trouble. I have to wonder if they make this so difficult just to keep from refunding you the money. Review collected by and hosted on G2.com.