It is very user-friendly. Easily traceable and real-time changes. Ease of Implementation. Review collected by and hosted on G2.com.
Requires developers or programmers to build out workflows. Review collected by and hosted on G2.com.
QBench is very simplified with data entry, assigning assays, adding/modifying assays, entering/reporting results, etc. I also appreciate the fact that you can type in part of the description in the search field and it will quickly populate any results with that piece of information. It was very easy to implement and integrate this LIMS system into our laboratory workflow, and we use it Monday-Friday when we are in the laboratory. Customer support is usually quite prompt when answering service calls too, which is very much appreciated. Review collected by and hosted on G2.com.
As we discussed on a recent call with QBench, we are looking forward to learning more features that work specifically for our department. We have found with this particular LIMS system, and the knowledge we possess from adjusting various parameters, is that it is a bit difficult to easily run the types of reports we need when our customer asks for specific requests. I also dislike the fact that we have to rely on Customer Support to modify some features and/or pay more money, for sometimes what seems to be the simplest of features (e.g. just building a report type that has a standing statement on the bottom of it-- it forces us to manually adjust these fields which can lead to an increase in error). Review collected by and hosted on G2.com.
We're glad to hear that QBench has simplified your data entry and workflow integration in your laboratory. Thank you for your feedback on reports. We are working on an enhanced reporting/analytics solution that will allow you to select specific fields for a data export. This should help you meet any specific customer report requests. We're excited to get your feedback on an early version and will reach out when we have a preview of it. In terms of the reliance on our team to modify some features, it sounds like we need to get you onto our new visual report editor, which allows you to make changes easily. Please reach out our Customer Success team and they can show you how to migrate to the new visual report editor.
As someone who uses QBench on a daily basis, there are many things I like about the system. First, QBench is highly customizable. This allows you to define your workflows instead of having the software company define a strict set of workflows for you that may not be exactly what you need. Also, the customer support has been very responsive and helpful, and they have an API that is easy to use and allows for integration of outside automations and data analysis using data that you have stored in their system. Review collected by and hosted on G2.com.
Bulk actions in the system take awhile to reflect in the UI. It would be nice to see some speed improvements to cut down on this loading time. Review collected by and hosted on G2.com.
Visibility. Between the infinitely customizable dashboard and the distinct order, sample and test level views. You can see what's going on in your workflow quickly and easily. The dynamic search functions, with the funnels, mean you are never more than a few key strokes from the data you need. The communication and support from their team, means you can have an answer to a question in real time. Review collected by and hosted on G2.com.
I don't have much to say in terms of a true negative. Their passion in iteration has been a net positive for us. Whenever there seems to be a limit in a function of Qbench, they are constantly adjusting the system to meet our needs. I would say that the weakest point of Qbench is that they have not figured out how to read our minds. At least not yet. Review collected by and hosted on G2.com.
QBench is incredibly flexible. We have a fairly complex lab with a huge set of variables. Additionally we are constantly making changes to improve and automate our processes which forces changes to how we use QBench. Since we started, the team at Qbench has gone out of their way to say yes to the changes that we have needed. They have helped us problem solve and been extremely patient as we navigated our way through this process. The Customer Portal is also a huge asset for us. Our customers are saying that it looks good, but more importantly that it is easy to use. The fact that we can onboard a company in half an hour is very helpful. Review collected by and hosted on G2.com.
It is a very robust system so the only downside is that we are still learning all of its functionality. Review collected by and hosted on G2.com.
Streamline workflow and very easy to use. The support team is very responsive. Review collected by and hosted on G2.com.
Feature requests sometime take longer than expected. Review collected by and hosted on G2.com.
Customizability is great. It allows functionality whenever you need it and doesn't overcomplicate simple workflows. The team and support is great as well. Review collected by and hosted on G2.com.
It can be a little complicated to configure to begin with but the implementation team helps greatly. Review collected by and hosted on G2.com.
In comparison to previous LIMS/LIS systems we have used in the past, QBench has been a lot more simple to set up for our assay. With a short learning curve, order creation, sample and test organization, worksheets and automations have been implemented and customized to meet our quality expectations with complete logs in history, simple sample tracking and inventory management. In addition, tech support has been an absolute pleasure as the engineers are prompt to respond and have always found a solution in reasonable time.
My team has been using QBench every day for about a month now and with training and familiarity, our processes have never been smoother. Review collected by and hosted on G2.com.
If one is unfamiliar with .json, it may be difficult to format reports and incorporate more complex needs into the worksheets and labels.
Customer portal works as intended, but the customers cannot view their patient information. This can cause some confusion in the event there are two (or more) separate patients with the same name and DOB. Review collected by and hosted on G2.com.
I can't fathom a time before we used QBench. The customizable worksheets, flexible filtering and views, and print documents are invaluable. Working with their project managers and engineers to build our site was a friendly back and forth until we were completely satisfied, and we were able to go live on some features while still hammering out details elsewhere. Review collected by and hosted on G2.com.
There is a small learning curve, but I believe every user willing to get the hang of the system will be pleased with the results. Review collected by and hosted on G2.com.
Printable labels with code makes searching quicker Review collected by and hosted on G2.com.
Difficult to re-inventory an item if accidentally "consumed" Review collected by and hosted on G2.com.
Pricing provided by QBench.
