It's simple to use and we are able to make a lot of customizations ourselves through the code editor. Review collected by and hosted on G2.com.
Loading can take a while when searching for samples, loading data for worksheets, and generating reports. Review collected by and hosted on G2.com.
Continued strong customer support, Built in Client Portal works reliably for result access & notifications, Recent uptime and responsiveness have been solid Review collected by and hosted on G2.com.
QBench’s internal logic is still test-centric, while we operate around sample batches and multi-layered orders that creates friction in high-volume workflows. The reporting system remains difficult to customize for client-facing outputs, so had to implement our own report system to attach within Qbench. Documentation is minimal for advanced customization, which slows internal automation. Scaling to hundreds of samples per week (with linked sample IDs, customer work zones, and test types) is cumbersome. Support is helpful, but a more flexible data structure and stronger reporting tools are critical to long-term fit. Review collected by and hosted on G2.com.
What stands out most is the QBench team itself. From our first sales call through implementation and ongoing support, they’ve been incredibly responsive, patient, and genuinely invested in helping us succeed. They even built new features based directly on our requests — which says a lot about their commitment to their customers. The platform is modern, flexible, and intuitive, covering all the functionality our lab needs while remaining easy to adapt as we grow. Review collected by and hosted on G2.com.
Honestly, very little. Because our lab has some highly specific workflows, there were moments early on where we needed to fine-tune certain configurations, but the QBench team was always quick to help or develop new solutions. Any challenges we encountered turned into collaborative improvements, which is exactly what you want from a software partner. Review collected by and hosted on G2.com.
We love the ease of configuration, as well as the simple process of setting up connections to our other databases to import and export data. Review collected by and hosted on G2.com.
Too many tabs can be open at once if your not careful, and the process of doing that to maximize efficiency can take some getting used to. Review collected by and hosted on G2.com.
All of the ways that it tracks history so that we can look back on past testing. Review collected by and hosted on G2.com.
There are many ways to filter pages, but not all pages are filtered the same way or can be filtered similarly. Review collected by and hosted on G2.com.
The support from the development team, and flexibility of integration make the software an asset to labs. Review collected by and hosted on G2.com.
Hang-times of certain automations can be frustrating when in a pinch. Review collected by and hosted on G2.com.
Thank you for taking the time to share your valuable feedback on QBench. We are delighted to hear that you appreciate the modern and customizable nature of QBench and its capability to cater to the unique needs of a wide range of laboratories.
We understand that certain features you value in Excel spreadsheets were missing from QBench. We’re constantly striving to enhance our platform to better serve customers, so we are thrilled to let you know that QBench is about to introduce a new type of spreadsheet worksheet designed to mirror much more of the functionality of Excel.
Please get in touch with customersuccess@qbench.com to get early access to this new worksheet type. We'd love to help you get set up on those.
QBench is customizable to your unique needs. The staff and engineers are extremely helpful! Review collected by and hosted on G2.com.
Learning all features of QBench takes time. Review collected by and hosted on G2.com.
QBench is a very well organized system with a good level of customizability. It is easy to get help with fast turnaround for any issues that come up. It is the best LIMS solution I have seen for a company that has varied use cases in different areas, including general R&D. Review collected by and hosted on G2.com.
The visual editor for generating report templates is difficult to work with. Using the code generator ended up being easier, but still time consuming as I did not expect to need coding skills for the project. Online guides/documentation is useful but lacking in a few areas so continued improvement would be helpful. Review collected by and hosted on G2.com.
The platform is evolving, with new features added regularly. The customer's input helps maximize the utility of enhancements and continuous progress. Support leadership and teams are highly capable and professional. They do not upsell customers with features and modules that are not necessary. It is a platform that has demonstrated agility and a high likelihood of avoiding redundancy. Review collected by and hosted on G2.com.
Capabilities to support patient-centric preparations for claims management are limited. Review collected by and hosted on G2.com.
Very clean layout and easy to use. Jessica Sprouse is a very helpful technical manager. Review collected by and hosted on G2.com.
Not being able to move downward when entering sample information. Having to click on each box to enter data or hit tab multiple times. Review collected by and hosted on G2.com.
Pricing provided by QBench.
