--- title: Prospect CRM Reviews meta_title: 'Prospect CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 97 reviews by the users' company size, role or industry to find out how Prospect CRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 97 scale: '5' date_modified: '2026-10-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Prospect CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Prospect CRM to have ease of use, allowing quick access to client data and streamlined workflows. (3 mentions)
Users value the easy setup of Prospect CRM, enhancing efficiency and simplifying report generation and invoicing. (2 mentions)
Users find Prospect CRM enhances efficiency by streamlining report generation and improving overall departmental workflow. (2 mentions)
Users value the rich features of Prospect CRM, enhancing their ability to track sales performance and customize workflows. (2 mentions)
Users value the organization efficiency of Prospect CRM, facilitating smooth operations and quick report generation. (2 mentions)
Users face significant integration issues with Prospect CRM, leading to frustrating experiences and lost data opportunities. (3 mentions)
Users are frustrated by the missing features in Prospect CRM, leading to a lack of functionality and poor service delivery. (3 mentions)
Users are frustrated with Prospect CRM's deceptive sales tactics and inadequate service, leading to unmet expectations. (2 mentions)
Users struggle with connectivity issues, finding integration and syncing with other systems frustrating and inefficient. (1 mentions)
Users report feature issues with Prospect CRM, highlighting poor B2C capabilities and problematic integrations and setups. (1 mentions)

5 Pros or Advantages of Prospect CRM

1. Ease of Use
Users find Prospect CRM to have ease of use, allowing quick access to client data and streamlined workflows.
See 3 mentions

See Related User Reviews

PP

pooja p.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to Use and Perfect for Organizing Our Database"

What do you like about Prospect CRM?

easy to use, perfectly arranged my database so that we can access essaly

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Prospect CRM"

What do you like about Prospect CRM?

Streamlining how I work, client history available with ease, invoicing has been made quicker etc.

2. Easy Setup
Users value the easy setup of Prospect CRM, enhancing efficiency and simplifying report generation and invoicing.
See 2 mentions

See Related User Reviews

adrian b.
AB

adrian b.

Small-Business (50 or fewer emp.)

4.5/5

"Always reliable would recommend it wholeheartedly!"

What do you like about Prospect CRM?

It takes the hard work out of generating reports and helps the department run as smoothly as possible.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Prospect CRM"

What do you like about Prospect CRM?

Streamlining how I work, client history available with ease, invoicing has been made quicker etc.

3. Efficiency
Users find Prospect CRM enhances efficiency by streamlining report generation and improving overall departmental workflow.
See 2 mentions

See Related User Reviews

adrian b.
AB

adrian b.

Small-Business (50 or fewer emp.)

4.5/5

"Always reliable would recommend it wholeheartedly!"

What do you like about Prospect CRM?

It takes the hard work out of generating reports and helps the department run as smoothly as possible.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Prospect CRM - An invaluable Tool for your Sales Team"

What do you like about Prospect CRM?

Their software support team are very responsive. The webinars are very informative. The software is great for our sales people on the ground, creating

4. Feature Richness
Users value the rich features of Prospect CRM, enhancing their ability to track sales performance and customize workflows.
See 2 mentions

See Related User Reviews

MZ

Micheal Z.

Small-Business (50 or fewer emp.)

4.5/5

"CRM"

What do you like about Prospect CRM?

Provides a clear overview of sales performance with customizable workflows and sales reporting.

Nick A.
NA

Nick A.

Small-Business (50 or fewer emp.)

5.0/5

"Review from Sales role"

What do you like about Prospect CRM?

The great features and broad selection of information you`re able to access regarding crm details and trackers.

5. Organization Efficiency
Users value the organization efficiency of Prospect CRM, facilitating smooth operations and quick report generation.
See 2 mentions

See Related User Reviews

adrian b.
AB

adrian b.

Small-Business (50 or fewer emp.)

4.5/5

"Always reliable would recommend it wholeheartedly!"

What do you like about Prospect CRM?

It takes the hard work out of generating reports and helps the department run as smoothly as possible.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Prospect CRM"

What do you like about Prospect CRM?

Streamlining how I work, client history available with ease, invoicing has been made quicker etc.

5 Cons or Disadvantages of Prospect CRM

1. Integration Issues
Users face significant integration issues with Prospect CRM, leading to frustrating experiences and lost data opportunities.
See 3 mentions

See Related User Reviews

Bielle B.
BB

Bielle B.

Mid-Market (51-1000 emp.)

0.5/5

"Overpromised But Underperformed"

What do you dislike about Prospect CRM?

My experience with Prospect CRM has been profoundly disappointing. The sales team promised the world, but the reality has been very poor. After 4 mont

MZ

Micheal Z.

Small-Business (50 or fewer emp.)

4.5/5

"CRM"

What do you dislike about Prospect CRM?

Some users might experience issues with integrating Prospect CRM with other apps or services.

2. Missing Features
Users are frustrated by the missing features in Prospect CRM, leading to a lack of functionality and poor service delivery.
See 3 mentions

See Related User Reviews

PP

pooja p.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to Use and Perfect for Organizing Our Database"

What do you dislike about Prospect CRM?

Centralized customer data, cant use for bulk action, different rules for accses

Bielle B.
BB

Bielle B.

Mid-Market (51-1000 emp.)

0.5/5

"Overpromised But Underperformed"

What do you dislike about Prospect CRM?

My experience with Prospect CRM has been profoundly disappointing. The sales team promised the world, but the reality has been very poor. After 4 mont

3. Sales
Users are frustrated with Prospect CRM's deceptive sales tactics and inadequate service, leading to unmet expectations.
See 2 mentions

See Related User Reviews

Bielle B.
BB

Bielle B.

Mid-Market (51-1000 emp.)

0.5/5

"Overpromised But Underperformed"

What do you dislike about Prospect CRM?

My experience with Prospect CRM has been profoundly disappointing. The sales team promised the world, but the reality has been very poor. After 4 mont

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Hard to navigate, bad reporting, impossible to cancel"

What do you dislike about Prospect CRM?

There isn't enough reporting features to ensure you get the data you need to understand what's going on with your sales. Prospect also have arbitrary

4. Connectivity Issues
Users struggle with connectivity issues, finding integration and syncing with other systems frustrating and inefficient.
See 1 mentions

See Related User Reviews

Bielle B.
BB

Bielle B.

Mid-Market (51-1000 emp.)

0.5/5

"Overpromised But Underperformed"

What do you dislike about Prospect CRM?

My experience with Prospect CRM has been profoundly disappointing. The sales team promised the world, but the reality has been very poor. After 4 mont

5. Feature Issues
Users report feature issues with Prospect CRM, highlighting poor B2C capabilities and problematic integrations and setups.
See 1 mentions

See Related User Reviews

Bielle B.
BB

Bielle B.

Mid-Market (51-1000 emp.)

0.5/5

"Overpromised But Underperformed"

What do you dislike about Prospect CRM?

My experience with Prospect CRM has been profoundly disappointing. The sales team promised the world, but the reality has been very poor. After 4 mont

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Prospect CRM Reviews (97)

Reviews

Prospect CRM Reviews (97)

4.6
97 reviews
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Michael M.
MM
Michael M.
Brand Manager
Small-Business (50 or fewer emp.)
"Strong CRM"
3/5
What do you like best about Prospect CRM?

CRM aspects are very strong. Customer report writing and bulk updating of data is an excellent tool. Product details section holds more information than most CRMs, possibly due to the CMS side of it though. Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

The CMS feels like it is stuck in the past and desperately needs updating or at least opened up to more (native) integrations with purpose-built CMS and e-commerce systems. Review collected by and hosted on G2.com.

Vesta M.
VM
Vesta M.
Senior Analyst
Small-Business (50 or fewer emp.)
"Great CRM even for a small team"
5/5
What do you like best about Prospect CRM?

Great integration with Dear systems

access to RFM analysis (technique for segmenting customers by their spend pattern) - provides powerful insights

easy to download data and reports

You can leave notes and do follow-ups

User-friendly

it is the CRM that does not mess with encoding!!! We use French characters and exporting data is always a nightmare. Prospect exports everything correctly which is amazing Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

creating dropdown lists and categories might be confusing Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Make Sales Process easier with Prospect CRM"
4.5/5
What do you like best about Prospect CRM?

Its Helps in Maintaining my customer's data in one portal, Managing leads and opportunities.. a Personalised portal for leads to follow up and other tools which helps in achieving sales. Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

sometimes the portal is slow and needs improvement.. It also needs some more transparency on data and more tools required.. Review collected by and hosted on G2.com.

AS
Andrew S.
Managin Director
Small-Business (50 or fewer emp.)
"Update to Prospectsoft 365 CRM"
5/5
What do you like best about Prospect CRM?

How the system integrates with exchequer, the ability to view information held within the dashboard, and how easy it is to amend the standard documents/templates. Operators also find the product upselling feature a great help too. Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

Nothing really to dislike, the system delivers all we need for a cloud-based CRM to deliver Review collected by and hosted on G2.com.

AS
Arnie S.
Head of BD & Sales
Small-Business (50 or fewer emp.)
"Gets the job done well and is cost effective"
4.5/5
What do you like best about Prospect CRM?

Opportunity cycling and the interest on not dropping customers... reminder functionality etc Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

It could be more intuitive when searching. Review collected by and hosted on G2.com.

Zak G.
ZG
Zak G.
Sales & Operations Lead
Small-Business (50 or fewer emp.)
"Excellent Manufacturing/Wholesale CRM and actually does have Retention features!"
4.5/5
What do you like best about Prospect CRM?

There is so much but the biggest thing would be the way it works to not only track new customers but how it tracks existing customers and prompted to follow-up and shows if they are trending up or down in sales. Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

With the huge amount of customization, it has a bit of a steep setup learning curve. It's also a little costly if four users are not required. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Prospect CRM is the best CRM Platform!"
5/5
What do you like best about Prospect CRM?

I love how user-friendly Prospect CRM is for all my CRM needs. Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

I am still navigating it, but as of right now there isn't anything to dislike. Review collected by and hosted on G2.com.

MA
Malcolm A.
Technical Director
Small-Business (50 or fewer emp.)
"Satisfied ProspectSoft customer since 2008"
5/5
What do you like best about Prospect CRM?

All data for customers, products & enquiries easily accessible through clear easy to understand & customisable interface. Technical support for regular issues clear & promptly available. Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

Technical support for deeper issues relevant to customised units often takes longer to resolve. Review collected by and hosted on G2.com.

Devin B.
DB
Devin B.
Chief Executive Officer
Small-Business (50 or fewer emp.)
"Easy to Use, Integrate and Submit Orders"
5/5
What do you like best about Prospect CRM?

Our company Becker First Responder Co. found Prospectsoft Ltd as we we were in the search for a new inventory system. We liked the ability to integrate this CRM with our inventory system, email system and accounting system (QuickBooks Online). We have been tremendously impressed by the implementation team as we set the entire system up. As we rolled out the new inventory system, adding Prospectsoft into it was a simple process and all the information came in and didn't require any additional setup. We love the ability to customize the platform to make it work for our unique terminology and process. The entire team has been tremendously helpful and would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

Being a UK based company the support hours are a little limited for our USA based hours. Their live chat support provides quick responses to us via email if they aren't available. Review collected by and hosted on G2.com.

Verified User in Computer Hardware
EC
Verified User in Computer Hardware
Small-Business (50 or fewer emp.)
"Prospect CRM - Great CRM Software"
5/5
What do you like best about Prospect CRM?

Gives great insight into our customers buying behaviour

Simple layout

All relevant KPI's on main dashboard

Integrates with Unleased Review collected by and hosted on G2.com.

What do you dislike about Prospect CRM?

nothing yet ... but we have only just started using it. Review collected by and hosted on G2.com.
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