--- title: Prompt.io Reviews meta\_title: 'Prompt.io Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Prompt.io works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 12 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Political url: https://www.g2.com/categories/political --- ### Prompt.io Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly customer engagement features** of Prompt.io, enhancing communication and interaction with members. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057394&qs=pros-and-cons#reviews) Users value the **easy creation** of surveys and forms on Prompt.io, enhancing engagement with members effortlessly. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057392&qs=pros-and-cons#reviews) Users love the **easy setup** of Prompt.io, making it user-friendly for both admins and agents. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057391&qs=pros-and-cons#reviews) Users appreciate the **user-friendly integration of features** in Prompt.io for engaging members effectively. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057389&qs=pros-and-cons#reviews) Users appreciate the **user-friendly reporting features** of Prompt.io, enhancing engagement through surveys and forms. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057403&qs=pros-and-cons#reviews) Users experience challenges with **campaign issues** , as messages often reroute to all agents, impacting organization. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057395&qs=pros-and-cons#reviews) Users are frustrated by **contact management issues** , particularly the inability to assign agents to specific text banks. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057406&qs=pros-and-cons#reviews) Users experience **messaging issues** , as messages reroute to all agents instead of assigned ones, complicating management. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057409&qs=pros-and-cons#reviews) Users express frustration over **missing features** , such as the inability to assign specific agents to text banks, causing routing issues. [(1 mentions)](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057401&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Prompt.io ##### 1. Customer Engagement Users appreciate the **user-friendly customer engagement features** of Prompt.io, enhancing communication and interaction with members. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057394&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you like about Prompt.io? What I like the the most about Prompt.io is all the features that it provides to engage with members such as the integrated forms where we are able to ##### 2. Easy Creation Users value the **easy creation** of surveys and forms on Prompt.io, enhancing engagement with members effortlessly. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057392&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you like about Prompt.io? What I like the the most about Prompt.io is all the features that it provides to engage with members such as the integrated forms where we are able to ##### 3. Easy Setup Users love the **easy setup** of Prompt.io, making it user-friendly for both admins and agents. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057391&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you like about Prompt.io? What I like the the most about Prompt.io is all the features that it provides to engage with members such as the integrated forms where we are able to ##### 4. Features Users appreciate the **user-friendly integration of features** in Prompt.io for engaging members effectively. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057389&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you like about Prompt.io? What I like the the most about Prompt.io is all the features that it provides to engage with members such as the integrated forms where we are able to ##### 5. Reporting Users appreciate the **user-friendly reporting features** of Prompt.io, enhancing engagement through surveys and forms. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057403&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you like about Prompt.io? What I like the the most about Prompt.io is all the features that it provides to engage with members such as the integrated forms where we are able to ### Top Cons or Disadvantages of Prompt.io ##### 1. Campaign Issues Users experience challenges with **campaign issues** , as messages often reroute to all agents, impacting organization. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057395&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you dislike about Prompt.io? The piece I disliked about Prompt.io is that we were not able to assign specific agents to certain text banks and after some time all messages would r ##### 2. Contact Management Issues Users are frustrated by **contact management issues** , particularly the inability to assign agents to specific text banks. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057406&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you dislike about Prompt.io? The piece I disliked about Prompt.io is that we were not able to assign specific agents to certain text banks and after some time all messages would r ##### 3. Messaging Issues Users experience **messaging issues** , as messages reroute to all agents instead of assigned ones, complicating management. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057409&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you dislike about Prompt.io? The piece I disliked about Prompt.io is that we were not able to assign specific agents to certain text banks and after some time all messages would r ##### 4. Missing Features Users express frustration over **missing features** , such as the inability to assign specific agents to text banks, causing routing issues. [ See 1 mentions ](https://www.g2.com/products/prompt-io/reviews?filters%5Bsentiment_snippet%5D=2057401&qs=pros-and-cons#reviews) See Related User Reviews ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Small-Business (50 or fewer emp.) 5.0/5 "Prompt.io is user friendly" What do you dislike about Prompt.io? The piece I disliked about Prompt.io is that we were not able to assign specific agents to certain text banks and after some time all messages would r ## Top-Rated Alternatives [ ![USLege](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_36212e5e531d194cd415a3aa048a971d/uslege.png "USLege") USLege 5/5(21) ](https://www.g2.com/products/uslege/reviews) [ ![IQM](https://images.g2crowd.com/uploads/product/hd_favicon/371052165a7bdb867c56e8a60c01e47c/iqm.svg "IQM") IQM 4.9/5(11) ](https://www.g2.com/products/iqm/reviews) [ ![Power Almanac](https://images.g2crowd.com/uploads/product/hd_favicon/4a0dbfbef6ae88df17ad881d238dc6a7/power-almanac.svg "Power Almanac") Power Almanac 4.7/5(10) ](https://www.g2.com/products/power-almanac/reviews) [ View All Alternatives ](https://www.g2.com/products/prompt-io/competitors/alternatives) ![Brenda P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda P.") BP Brenda P. Senior Digital Startegist Small-Business (50 or fewer emp.) 3/19/2025 "Prompt.io is user friendly" 5/5 What do you like best about Prompt.io? What I like the the most about Prompt.io is all the features that it provides to engage with members such as the integrated forms where we are able to create surveys, ranking scales and even donation forms. It is very user friendly to set up for admins and usage for agents. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? The piece I disliked about Prompt.io is that we were not able to assign specific agents to certain text banks and after some time all messages would reroute to al agents even if they were not part of the campaign. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? We were able to send mass texts without having to use our personal Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Steve S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve S.") SS Steve S. Co-Founder - Mobility Insurance Broker Small-Business (50 or fewer emp.) 1/17/2020 "Chatbox team build a super flexible and dynamic platform that drastically reduce our time to market!" 5/5 What do you like best about Prompt.io? Speed to market and smart UI is a huge step forward for us, users can now find the right insurance literally in seconds resulting in higher conversion rates. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? We don't have any dislikes. I guess my only regret is that we didn't find them earlier! Review collected by and hosted on G2.com. Recommendations to others considering Prompt.io: If you want to drastically reduce your time to market, the instant app tech that Chatbox have created is a huge help in that regard! Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? Our www.Bonzah.com product is quite complicated given it offers primary damage & liability and supplemental liability insurances for car renters. It's complicated, yet the Chatbox process simplified the UX to now make it so simple for users to find the coverage that best suits their needs! Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-4033439/official_response/edit) Steve, your review was a pleasure to read! Thank you for being such an engaged customer! If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. 1/17/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Barry H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barry H.") BH Barry H. Business Development / Sales Mid-Market (51-1000 emp.) 12/31/2019 "Daily chatbox User" 5/5 What do you like best about Prompt.io? I like I can add my own macros , so I don’t have to type the same text multiple times a day. I can also set a time for chatbox to automatically send a chat for me. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? I don’t like that I can’t send multiple people the same text as a mass text. I have to do it individually. Review collected by and hosted on G2.com. Recommendations to others considering Prompt.io: I recommend playing around on it and figuring out the best way to use it. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? I try and speak to 50 people a day by call or text. Most people are at work during the day and cant answer a phone call. I can still help families by communicating with them on their time . Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-3952259/official_response/edit) Hi Barry, this review made our day/year! We truly appreciate your feedback. If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. Thank you! Current UserValidated ReviewerIncentivizedSource: G2 invite NT Nicole T. Mid-Market (51-1000 emp.) 12/17/2019 "Simple and easy to use!" 4/5 What do you like best about Prompt.io? I love that Chatbox sends an email notification when a text comes in. This allows me to quickly see the message even when I'm not in front of Salesforce. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? It can be frustrating if you accidentally hit "enter," and your message prematurely sends. There isn't a way to undo and you end up having to apologize for the first text and sending the correct one afterwards. Review collected by and hosted on G2.com. Recommendations to others considering Prompt.io: It's a simple and easy tool to use. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? Chatbox receives more responses compared to calls and emails. It sends my messages to a platform my customers are familiar with and use daily. Frankly, many people prefer text communication and Chatbox makes it easy to accommodate this preference! Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-3860881/official_response/edit) Nicole, thanks for your feedback! It's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kim C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim C.") KC Kim C. Consumer Financing Specialist Computer Software Mid-Market (51-1000 emp.) 11/19/2019 "Meet your clients where they're at" 4/5 What do you like best about Prompt.io? With chatbox, we were able to text clients directly from Salesforce. Outside of making calls or sending emails, sometimes texts are an easier way to get in contact with a lead or a way to get them on the phone. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? This may have been the way our company had it set up, but the number we would text from was not an actual number that would connect with me. Instead if someone called the number that came from chatbox, they'd hear a voicemail asking them to call a different number. If multiple reps are talking to the same client, it can be confusing who the texts came from on our end. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? Using chatbox as an SMS tool has decreased the number of files I've had to close as 'unresponsive' because it's an approachable way for people to respond. We're also able to keep a log of the messages we've sent, which makes it easy to go back. Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-3705195/official_response/edit) Kim, thank you for being such an engaged customer! We truly appreciate your feedback. If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. Validated ReviewerIncentivizedSource: G2 invite ![Nick L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick L.") NL Nick L. Strategic Partnerships Computer Software Enterprise (\> 1000 emp.) 11/25/2019 "Shutterstock Partnership Manager" 3/5 What do you like best about Prompt.io? The interactive features combined with the FAQ's. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? Sometimes it's obvious its a robot and would be great to connect directly to a rep. Review collected by and hosted on G2.com. Recommendations to others considering Prompt.io: It's important to understand that your ability to connect directly with prospects is vastly improved with a tool like Chatbox. You cut out the entire middle area of needing to have the prospect write in about a questions, have a rep reach out then finally set up time. We've had situations where within minutes we've qualified prospects, gotten them on the phone and gotten them pricing in less than an hour. In the past that would have been a task to get that done within a few days and even then it wouldn't be as streamlined as with Chatbox. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? For us, its about being able to interact with anyone who is searching for answers about our solutions. Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-3749645/official_response/edit) Thanks so much for taking the time to review Chatbox, Nick! We truly appreciate it. When you can, please reach out to our support team and let us know what we can do better. Validated ReviewerIncentivizedSource: G2 invite ![Anto A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anto A.") AA Anto A. Product Director Mid-Market (51-1000 emp.) 12/20/2019 "All-in-one platform" 4.5/5 What do you like best about Prompt.io? #1. I love the partnership mentality Chatbox has. They truly invest in the success of their clients. It is a great company to work with in terms of coming up with innovative solutions and providing the best customer support #2. Chatbox platform is very flexible and easily customizable #3. Instant App feature that Chatbox supports is what separates Chatbox from other players. You can pretty much run an ecommerce application using the Chatbox Instant App Review collected by and hosted on G2.com. What do you dislike about Prompt.io? Chatbox has lot of room to improve when it comes to their User Interface. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? Customer connections are the best when using Texting and Chatbox has enabled us to scale Texting Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-3903731/official_response/edit) Anto, thank you for being such an engaged customer! We truly appreciate your feedback. It’s reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") CP Verified User in Professional Training & Coaching Mid-Market (51-1000 emp.) 12/11/2019 "Makes work easier, faster, more efficient" 4.5/5 What do you like best about Prompt.io? The best feature of Chatbox is the enablement through Salesforce. I'm able to send text messages while in the direct file of my lead. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? I have no real dislikes about Chatbox. There are times when the system is down, but that's rare and never prolonged; it's for updates to make the system even better than it is. Review collected by and hosted on G2.com. Recommendations to others considering Prompt.io: Find other companies using Chatbox and look at their sales conversion rates. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? I'm able to keep a log of my messages with leads in one space. Total game-changer. Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-3845679/official_response/edit) Your review is a pleasure to read. Thank you for being such an engaged customer! Please reach out to our support team, even if it’s just with quick feedback on how we can improve even more. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") ER Verified User in Renewables & Environment Small-Business (50 or fewer emp.) 12/3/2019 "Excellent partner" 4.5/5 What do you like best about Prompt.io? Chatbox treats us like a partner, not a customer. Very focused on the long-term, and ready to roll up their sleeves to make us successful. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? When you use a mini-app, there's a bit less flexibility in the UI/UX compared to if you built a native web application. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? Speed to market, and an integrated support solution. Our mini-app was up and running faster than if we built a native app. And as we integrate more of our conversational logic to Chatbox, we'll have an integrated support platform. Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-3793539/official_response/edit) Thank you! It’s reviews like this one that inspire us to keep innovating and making the product better. Thank you for your partnership and for putting your trust in us! Current UserValidated ReviewerIncentivizedSource: Seller invite ![William M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William M.") WM William M. Mid-Market (51-1000 emp.) 12/17/2019 "Amazing Tool" 4.5/5 What do you like best about Prompt.io? How easy it is to use Vs. Normal text via smartphone. Review collected by and hosted on G2.com. What do you dislike about Prompt.io? No autocorrect. or read confirmation on the website. Review collected by and hosted on G2.com. Recommendations to others considering Prompt.io: If you use chatbox cross departments. make sure you don't respond to someone else text. Review collected by and hosted on G2.com. What problems is Prompt.io solving and how is that benefiting you? Much easier to communicate. Review collected by and hosted on G2.com. Show More Response from Debbie Sakai of Prompt.io [Editedit](https://www.g2.com/survey_responses/prompt-io-review-3881331/official_response/edit) Will, thank you for being such an engaged customer! We truly appreciate your feedback. If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. Current UserValidated ReviewerIncentivizedSource: Seller invite ##### Categories on G2 [Other Political](https://www.g2.com/categories/other-political) ##### Explore More [Which pharmacy management platforms avoid hidden costs and lengthy implementation for mid-market teams?](https://www.g2.com/discussions/which-pharmacy-management-platforms-avoid-hidden-costs-and-lengthy-implementation-for-mid-market-teams)[Which gym management solutions offer mobile access for distributed gym manager teams managing scheduling and member communications on the go?](https://www.g2.com/discussions/which-gym-management-solutions-offer-mobile-access-for-distributed-gym-manager-teams-managing-scheduling-and-member-communications-on-the-go)[Which property restoration platforms provide robust budget and cost tracking across restoration jobs?](https://www.g2.com/discussions/which-property-restoration-platforms-provide-robust-budget-and-cost-tracking-across-restoration-jobs) [Which autonomous endpoint management platforms work well in a mixed Mac and Windows environment where consistent patching across both OS types is non-negotiable?](https://www.g2.com/discussions/which-autonomous-endpoint-management-platforms-work-well-in-a-mixed-mac-and-windows-environment-where-consistent-patching-across-both-os-types-is-non-negotiable)[Which newsroom management platforms offer real-time collaboration features for distributed communications teams?](https://www.g2.com/discussions/which-newsroom-management-platforms-offer-real-time-collaboration-features-for-distributed-communications-teams)[Pros and Cons Details](https://www.g2.com/products/prompt-io/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)