Ease of parameterizing incident, request (not only IT), and change flows, which can be initiated via chat, email, from a portal, or another interface thanks to its various available APIs. All of the above focuses on the service offering (catalog) and is natively related to IT assets automatically discovered, as well as any other customized configuration element (CMDB). This makes it a robust, fast, and easy-to-implement and use ITSM. In a project spanning months, you advance 2 or 3 maturity levels in your IT processes, thanks to the best practices in IT service management already included, based on ITIL, and of course, thanks to its exceptional project, services, and support team. Also noteworthy: i) the possibility of integration with any other tool thanks to the existence of triggers (webhook), API, and the ability to consume its information, list, or reports via API to easily connect with PowerBI or Excel ii) the use of the concept of business rules or reusable conditions that serve as rules to provide visibility for user profiling, for service level assignment, escalation, authorizations, among others. We not only use Proactivanet for IT processes, but other areas of the organization have also joined in a single implementation. Review collected by and hosted on G2.com.
Our internal users, accustomed to using email, not necessarily in the most efficient way, miss the ability to attach more than one file at a time within a ticket. It is possible to attach files, but one at a time, under the logic of making good use of this option, as well as being able to leave a comment for each one. Review collected by and hosted on G2.com.
