---
title: Proactivanet Reviews
meta_title: 'Proactivanet Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 65 reviews by the users' company size, role or industry to
  find out how Proactivanet works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 65
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Proactivanet Reviews
**Vendor:** Proactivanet  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 65
## About Proactivanet
Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.



## Proactivanet Pros & Cons
**What users like:**

- Users commend the **ease of use** of Proactivanet, highlighting its simplicity and effective automation capabilities. (3 reviews)
- Users value the **automation capabilities** of Proactivanet, enhancing efficiency through seamless process integration. (2 reviews)
- Users praise the **personalized technical support** of Proactivanet, highlighting its ease of change management and configurability. (2 reviews)
- Users value the **customization options** of Proactivanet, enhancing their experience with tailored solutions and support. (2 reviews)
- Users value the **communication efficiency** of Proactivanet, noting its seamless technical service and straightforward change management. (1 reviews)
- Configuration Ease (1 reviews)
- Continuous Improvement (1 reviews)
- Customizability (1 reviews)
- Device Monitoring (1 reviews)
- Easy Integrations (1 reviews)

**What users dislike:**

- Users note the **limited customization** of Proactivanet, restricting modifications to certain modules' functions. (1 reviews)
- Users find the **limited functions** of some Proactivanet modules restrictive, hindering customization and flexibility. (1 reviews)
- Users face **limited functionality** in some Proactivanet modules, restricting their ability to customize and adapt features. (1 reviews)
- Users find the mobile app **visually poor** , despite its functional capabilities and usability. (1 reviews)
- Users feel the interface of Proactivanet could be enhanced, highlighting **poor interface design** as a notable drawback. (1 reviews)
- Ticketing Issues (1 reviews)
- Ticketing System Issues (1 reviews)
- UX Improvement (1 reviews)


## Proactivanet Discussions
  - [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for)

- [View Proactivanet pricing details and edition comparison](https://www.g2.com/products/proactivanet/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-19+05%3A21%3A02+-0500&secure%5Bsession_id%5D=bbd0452f-b584-44e5-9173-346b2f89c7f0&secure%5Btoken%5D=5df74fd12cb6688b4c67beb402efaaeec8b0f0f84307832df9edf1c8af654512&format=llm_user)

## Proactivanet Features
**Asset Inventory**
- Hardware Asset Inventory
- Software Asset Inventory
- Cloud Asset Inventory
- Mobile Asset Inventory
- Asset Discovery

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Generative AI**
- AI Text Generation
- AI Text Generation

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Agentic AI - IT Asset Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Management**
- Central Dashboard
- Asset Policy Management
- Risk Management
- Integrations

## Top Proactivanet Alternatives
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