Proactivanet Reviews & Product Details

Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.

Seller

Proactivanet

Discussions

Proactivanet Community

Languages Supported

English, Spanish

Solution Type

Best-of-Breed

Overview by

Marketing Proactivanet

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

15 months

View More Pricing Information

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User Insights

Average based on 65 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Proactivanet Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Proactivanet, and what problem is it built to solve?

Proactivanet is an IT service management tool built to help organizations manage IT services and keep their technology inventory up to date. Its automatic network management and inventory help teams see the current state of their IT assets.

What languages does Proactivanet support?

Proactivanet supports 2 languages: English and Spanish.

What company sizes and industries is Proactivanet the best fit for?

Proactivanet has the strongest fit in the reviewer data among mid-market and enterprise organizations. The industries with the most visible representation include IT services, financial services, and higher education.

Company size: Mid-market organizations (51–1,000 employees) and enterprise organizations (more than 1,000 employees).
Industry: IT services, financial services, and higher education are among the most represented sectors.

How long does it take to implement Proactivanet across a team?

Implementation most commonly takes 1–3 months, though some teams report going live in under a month and others take longer.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also reported regularly
3–6 months	Less common
6–12 months	Occasional

What customer support options does Proactivanet provide, and how do users find the overall support experience?

Support is available through channels such as email/help desk, phone, and chat, with self-service resources also available. The support experience is often described as knowledgeable and helpful, though some users report delays in attention or responses.

What features or capabilities could make Proactivanet even more useful?

The clearest opportunities to make Proactivanet more useful are around presentation, reporting flexibility, and reducing the effort needed to configure workflows.

Make dashboards and metrics easier to configure, customize, and interpret.
Improve the visual design and usability of the interface, especially on mobile.
Make forms, workflows, and automation simpler to adapt to specific processes.
Improve software deployment capabilities.

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Ela R.

Service Desk Manager

Enterprise (> 1000 emp.)

9/19/2024

"Proactivanet a simple tool that supports at the digital transformation stage"

5/5

What do you like best about Proactivanet?

Is a simple tool that support in the automation process Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

The tool has problems for associate the ticket with the activity Review collected by and hosted on G2.com.

Juan Pablo E.

Supervisor de TI

Small-Business (50 or fewer emp.)

9/18/2024

"Excellent service management"

5/5

What do you like best about Proactivanet?

It is very adaptable to the processes I use to manage my warranty service desk. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

For the moment, I have not had any issues. Review collected by and hosted on G2.com.

Kelly S.

Analista de soporte de aplicaciones

Enterprise (> 1000 emp.)

Originally submitted 11/20/2024

"An effective tool for resolving issues."

5/5

What do you like best about Proactivanet?

Its ability to adapt the tool to the company's needs and its intuitive interface Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

A little difficult to navigate in the available menus Review collected by and hosted on G2.com.

Fernando G.

Systems Specialist

Mid-Market (51-1000 emp.)

11/21/2024

"Proactivanet, agile and simple services"

4.5/5

What do you like best about Proactivanet?

Continuous improvements in version upgrades, easy adaptation to users and automated processes. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

Some modules have limited functions that cannot be modified. Review collected by and hosted on G2.com.

YESSICA O.

ANALISTA DE MESA DE AYUDA

Mid-Market (51-1000 emp.)

9/24/2024

"PROACTIVANET HELPS IN SERVICE MANAGEMENT"

5/5

What do you like best about Proactivanet?

AUTOMATED TOOL, AGILE PROCESSES Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

THE PRESENTATION OF THE SYSTEM IS NOT DYNAMIC FOR THE USER Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/21/2024

"Great experience in both ITSM and ITAM"

5/5

What do you like best about Proactivanet?

Ease of use and implementation.

Inventory quality.

Flexibility in parameterization and data exploitation.

Support service. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

A specific project management module. Review collected by and hosted on G2.com.

Paul Harry C.

Coordinador de Soporte TI y Mesa de Servicios

Enterprise (> 1000 emp.)

9/24/2024

"Asset inventory with ProactivaNet"

4.5/5

What do you like best about Proactivanet?

Easy to interact with the templates. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

More training for the administration of the tool. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

11/29/2024

"Good choice"

4.5/5

What do you like best about Proactivanet?

Modularity of the solution, configurability, and support Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

The interface, while not bad, could be improved. Review collected by and hosted on G2.com.

Juan Carlos U.

CTO

Mid-Market (51-1000 emp.)

Originally submitted 8/24/2022

"Great tool to unify tickets and hardware inventory"

4.5/5

What do you like best about Proactivanet?

- Allows you to classify all kinds of events.

- Definition of SLAs by type of client and criticality

- Traceability of hardware assets

- Customizable fields to expand the possibilities

- Easy to export reports

- Possibility of continuous improvement thanks to updates Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

- The mobile version does not allow signatures on customer reports and export them to PDF.

- It does not allow to visualize the information of the surveys in a consolidated way. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

8/29/2022

"Proactivanet easily adapts to the needs of its clients"

5/5

What do you like best about Proactivanet?

I like the final user interface and that it meets both technical and functional expectations. Regular updates to the system are very helpful. One of the great advantages is that the service is SaaS, major and minor updates are transparent, and this is great. With other systems that do the same thing, doing a major update implies re-parameterizing the system and paying for it again. Review collected by and hosted on G2.com.

What do you dislike about Proactivanet?

We have been using this solution for several years and to date I have not received any complaints from technical or functional users. The system works very well and meets our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Proactivanet:

I highly recommend Proactivanet software, it has good support, prices that you can manage over time, transparent migrations, easy to use and permanent support from the provider. Review collected by and hosted on G2.com.

What problems is Proactivanet solving and how is that benefiting you?

This system has allowed not only the IT area to have a catalog of services to centralize, administer and control its management, it has also been extended to other administrative dependencies with great acceptance and success. In our company it is very important to have ITIL certified processes, so we also use the change, asset and supplier management module. Review collected by and hosted on G2.com.