--- title: Proactivanet Reviews meta_title: 'Proactivanet Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Proactivanet works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 65 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Proactivanet Reviews **Vendor:** Proactivanet **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 65 ## About Proactivanet Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries. ## Proactivanet Pros & Cons **What users like:** - Users commend the **ease of use** of Proactivanet, highlighting its simplicity and effective automation capabilities. (3 reviews) - Users value the **automation capabilities** of Proactivanet, enhancing efficiency through seamless process integration. (2 reviews) - Users praise the **personalized technical support** of Proactivanet, highlighting its ease of change management and configurability. (2 reviews) - Users value the **customization options** of Proactivanet, enhancing their experience with tailored solutions and support. (2 reviews) - Users value the **communication efficiency** of Proactivanet, noting its seamless technical service and straightforward change management. (1 reviews) - Configuration Ease (1 reviews) - Continuous Improvement (1 reviews) - Customizability (1 reviews) - Device Monitoring (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users note the **limited customization** of Proactivanet, restricting modifications to certain modules' functions. (1 reviews) - Users find the **limited functions** of some Proactivanet modules restrictive, hindering customization and flexibility. (1 reviews) - Users face **limited functionality** in some Proactivanet modules, restricting their ability to customize and adapt features. (1 reviews) - Users find the mobile app **visually poor** , despite its functional capabilities and usability. (1 reviews) - Users feel the interface of Proactivanet could be enhanced, highlighting **poor interface design** as a notable drawback. (1 reviews) - Ticketing Issues (1 reviews) - Ticketing System Issues (1 reviews) - UX Improvement (1 reviews) ## Proactivanet Reviews ### 1. Comfort and data accessibility **Rating:** 4.5/5.0 stars **Reviewed by:** René L. | IT Suport 3, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Proactivanet?** Everything is in one tool, in one place **What do you dislike about Proactivanet?** When it is not well organized, working proactively is a bit confusing, however, when everything is arranged, it becomes wonderful again. **What problems is Proactivanet solving and how is that benefiting you?** R1: Asset Recognition R2: to maintain control of my assets ### 2. Experience with Proactivanet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Proactivanet?** Proactivanet is an easy-to-use tool, user-friendly, and very comprehensive in terms of the modules, forms, and fields it contains, which are required for the entry and registration of information in a more complete way. **What do you dislike about Proactivanet?** So far, we have not detected any disadvantage or functionality that is less useful in Proactivanet. **What problems is Proactivanet solving and how is that benefiting you?** Proctivanet has allowed us to improve, streamline, and better document our processes for change management and user requirements and incidents. ### 3. It has a large coverage of IT processes **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio G. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Proactivanet?** Proactivanet is an all in one product with no need of external extensions or modules. **What do you dislike about Proactivanet?** It is no present in well known ITSM products quadrant. **What problems is Proactivanet solving and how is that benefiting you?** Improve IT management for business support. ### 4. Help to manage IT requirements and incidents **Rating:** 4.0/5.0 stars **Reviewed by:** Patricio G. | Mesas de servicio TI, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Proactivanet?** Management of requirements and incidents, integration with Power BI **What do you dislike about Proactivanet?** Software deployment, teams are always kept updated in the system **What problems is Proactivanet solving and how is that benefiting you?** service catalog, workflows, asset categorization ### 5. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Patricio C. | Gerente de Servicios, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Proactivanet?** The software is easy to use, it has features that allow you to obtain information quickly. **What do you dislike about Proactivanet?** Dashboards are complex to understand if they are not configured correctly. **What problems is Proactivanet solving and how is that benefiting you?** I have not yet encountered problems that cannot be solved. ### 6. A very easy platform to work with, it adapts to management needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia F. | Ingeniero de procesos, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Proactivanet?** The ease of management on the platform and the always available support. The dynamic nature of each work module for specialists and users. The mobile application. **What do you dislike about Proactivanet?** No comments at this point. There are no topics we don't like, there are some features we have requested to be incorporated that we expect in future versions. **What problems is Proactivanet solving and how is that benefiting you?** Management and order Support in the management of our internal KPIs, better administration and communication with our users Vision of external support that previously did not exist ### 7. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar G. | Ingeniero de proyectos, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Proactivanet?** The application is quite pleasant. Easy. **What do you dislike about Proactivanet?** for now, nothing. I think more investigation is still needed. **What problems is Proactivanet solving and how is that benefiting you?** scheduling for dealing with users. ### 8. The most Agile tool on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2022 **What do you like best about Proactivanet?** Easy and quick implementations that adapt to the company's operations and not only that, we have been able to integrate different business areas, with the aim of being a one-stop shop. **What do you dislike about Proactivanet?** The colors of the Dashboards they present, however, this can be improved with integration into a BI, so the graphs are more user-friendly for Management. **Recommendations to others considering Proactivanet:** It has a good cost-benefit ratio, it is an easy tool to implement, and when implementing the project, the best recommendations are given to achieve a successful implementation. **What problems is Proactivanet solving and how is that benefiting you?** A problem we were able to solve is the measurement of SLAs and UCs, it was extremely complicated to deliver the service committed to the business. Now we can measure it and even set new objectives based on the history shown by the tool. ### 9. Experience with the service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Proactivanet?** The service is comprehensive and provides an added value to both internal and external clients. Their support service assists when there is any type of service inquiry/incident. They meet the committed SLAs. **What do you dislike about Proactivanet?** So far, we have not had any problems or a bad experience with the service. **What problems is Proactivanet solving and how is that benefiting you?** The relationship with the client, given that through the tool a fluid and close communication is maintained, respecting SLA and established agreements. ### 10. proactivanet survey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Proactivanet?** that each update includes improvements of great utility **What do you dislike about Proactivanet?** for the moment nothing, so far proactivanet has worked correctly in my organization **What problems is Proactivanet solving and how is that benefiting you?** maintain good ticket management and asset inventory ### 11. Excellent tool **Rating:** 4.5/5.0 stars **Reviewed by:** Frank D. | Jefe de informatica, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Proactivanet?** I like the management of the tickets and especially the fixed asset area, it is super useful for equipment control. **What do you dislike about Proactivanet?** not having the knowledge to configure more parameters. **What problems is Proactivanet solving and how is that benefiting you?** traceability of internal management and the MDA ### 12. It is a versatile solution, easy to implement, adaptable to IT processes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Proactivanet?** It is a tool that is at the forefront and certified in the ITIL 4 version. It allows identifying assets from various platforms. **What do you dislike about Proactivanet?** The design and limited functionality of the App are not user-friendly. Additionally, there are performance issues. **What problems is Proactivanet solving and how is that benefiting you?** The tool supports the management of various IT processes. ### 13. Excellent experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Proactivanet?** The control of the assets allows me to keep track of the failures and generate reports. **What do you dislike about Proactivanet?** In reality, there isn't anything I don't like, there are just options I don't know how to use. **What problems is Proactivanet solving and how is that benefiting you?** It allows me to control the times in the different areas. ### 14. Very easy yo use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Proactivanet?** Itsm and ITAM, is helpfull in discovering **What do you dislike about Proactivanet?** Dahsboards and activities, more interactive responses for satisfaction **What problems is Proactivanet solving and how is that benefiting you?** The automatización of mailbox to create tickets ### 15. Excellent Product and Exceptional Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2018 **What do you like best about Proactivanet?** Ease of Use, all modules are included **What do you dislike about Proactivanet?** The configuration and compatibility with network resources turned out to be somewhat lengthy. **Recommendations to others considering Proactivanet:** They should improve the graphical interface with the new trends **What problems is Proactivanet solving and how is that benefiting you?** Ticket Attention and Response Time Control ## Proactivanet Discussions - [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for) - [View Proactivanet pricing details and edition comparison](https://www.g2.com/products/proactivanet/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+04%3A21%3A27+-0500&secure%5Bsession_id%5D=00a373b9-6780-4915-9b3d-9ecd6d50dcf1&secure%5Btoken%5D=d732b64432d08cb85f4c7757e8c9bce493ee7ead28de32cf09440cc232d09d07&format=llm_user) ## Proactivanet Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Proactivanet Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,792 reviews)