speed of response and expertise of account executives and customer reps Review collected by and hosted on G2.com.
nothing really. EASY TO USE ! NO COMPLAINTS! Review collected by and hosted on G2.com.
Not having to remember or guess what proper compliance is needed when an employee departs from your business. Review collected by and hosted on G2.com.
The downside is only in the beginning of using their services. Once you are familiar with how the site works, things are a breeze. Review collected by and hosted on G2.com.
Hi Irma, thanks so much for your positive review! We are happy to hear that PrimePay has made your employee departures stress-free. We appreciate you taking the time to fill out this response and thank you for being a PrimePay customer!
I like PrimePay's interface; it is quite easy to use. I also appreciate that it calculates payroll by itself, which helps me pay the employees. Generally, their support is helpful and nice. Review collected by and hosted on G2.com.
I wish there was a way to run two separate payrolls. Sometimes the payroll codes need to be added. I don't like the fact that only two-day processing payroll is free. I also wish there was a direct connection between PrimePay and Netsuite so we could automate posting JEs. Review collected by and hosted on G2.com.
Hi Karolina, thanks so much for leaving your feedback about PrimePay. We are happy to hear that you have found PrimePay's interface to be easy to use and appreciate your comments around needing a direct connection between PrimePay and NetSuite. This feedback helps us grow as an organization. Thanks for being a PrimePay customer!
It is user friendly, and the technicians are always professional and knowledgeable when I need assistance. I can easily break down pay by regular hours, overtime hours, PTO, sick pay, commission, holidays, etc. It is also easy to add deductions and employees. Review collected by and hosted on G2.com.
There really is not anything I dislike. We are a very small company, so the features we use are perfect for us. Review collected by and hosted on G2.com.
Thank you for providing feedback! We are glad to hear that you have found PrimePay to be "User-Friendly Payroll with Knowledgeable, Professional Support". This is exactly the type of service we strive to provide, thanks for being a loyal PrimePay customer!
I really appreciate how someone always answers the phone and gets the answers I need, showing PrimePay's customer support is both professional and reliable. The initial setup was super easy, and they always come through for me. I can't think of anything to complain about, which is great. Review collected by and hosted on G2.com.
Nothing Review collected by and hosted on G2.com.
Carol, thank you for the review! We’re so glad to hear your experience with our customer service team has been professional and reliable. We appreciate you taking the time to share your experience and thank you for being a PrimePay customer.
It’s simple to use, and the support is very prompt whenever I need it. Review collected by and hosted on G2.com.
Make it simpler for the user to create and use their own reports Review collected by and hosted on G2.com.
Thank you for your review, Mike. We appreciate you taking the time to fill out this review and are glad to hear that you have found PrimePay to be "simple to use". Thank you for being a PrimePay customer!
They provide the HRA testing and HR services I need. Review collected by and hosted on G2.com.
Recently they have not been responsive to issue via email. For our 2025 HRA testing it took over three weeks for them to confirm that our testing failed, but that there is an exception we use every year that permits our plan to pass the testing. Currently I have a billing problem with being charged for services I did not need for the HRA testing and after a week no one has even confirmed receipt of my email about the problem. Review collected by and hosted on G2.com.
Thank you for sharing your experience! We’re happy to hear that our team has been able to provide the HRA testing and HR services that you need. We are sorry that you have experienced response issues over email, but we do appreciate you taking the time to leave your feedback as it helps us continue to improve. Thank you for being a PrimePay customer!
The pricing is competitive when compared to other cobra administrators. Review collected by and hosted on G2.com.
The support has gone downhill in the last two years. There are seldom issues but when there are it can take weeks to resolve. Review collected by and hosted on G2.com.
Thank you so much for taking the time to review PrimePay! We are glad to hear that you have enjoyed our competitive COBRA pricing. We take your feedback about our support seriously and use this information to fine tune our processes. Thanks for being a loyal PrimePay customer!
PrimePay is extremely easy to use. From the minute I learned about PrimePay from Gretchen Berger, I knew I was in great hands. The cost of the software blew away the competition. I would highly recommend PrimePay to other companies. Review collected by and hosted on G2.com.
Absolutely nothing. Everything is wonderful. Review collected by and hosted on G2.com.
The implementation process went smoothly thanks to Cara & Andrew — she was awesome to work with, very responsive, and made sure things got done right. Overall the system has been easy to use, and support has been solid whenever we’ve needed help. Review collected by and hosted on G2.com.
A few small issues popped up after implementation, but nothing major. Most things have been resolved quickly and haven’t impacted our overall use of the platform. Review collected by and hosted on G2.com.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
Is PrimePay a good company?
Averages based on real user reviews.
3 months
15 months
8%
