The assessment tool we have build with PointerPro has worked successfully over the past few months since we launched. We have received good customer service and overall happy with our decision to work with them. Review collected by and hosted on G2.com.

Customer Service hours aren't always ideal since most of customer support comes from Europe and we are in the U.S. Review collected by and hosted on G2.com.

I really like how friendly and helpful the Pointerpro team is. The onboarding has been great, they are very pleasant to work with. Review collected by and hosted on G2.com.

I wish that the design capabilities were more robust. I'd love to be able to upload and use our company font. Review collected by and hosted on G2.com.

The whole process of sales and onboarding went very smooth and helpful, I think that's a big plus. The tool offers a lot of features, which of some are complex, but we got help with our first project. Although the tool works quite intuitive and has some good dashboard/reporting options. Review collected by and hosted on G2.com.

It might be a little overwhelming because of all of the features. And some options are still needs to be developed further but it's a promising tool. Review collected by and hosted on G2.com.

I like how robust the back-end is with variety of questions and examples as well as how powerful it is with deciphering the data into reports. Their customer service always seems to be available via email or scheduled calls so tthat is great and I love how we have a specific account rep. Review collected by and hosted on G2.com.

I think PointerPro could use a bit of help in the UX and design side of things but other than that, it is pretty easy to use. Review collected by and hosted on G2.com.

It's easy to use, offers a wide variety of questions, logic and the best feature is that you can create multiple and personalized reports for different purposes. (Self-assessments, 360 degree feedback, group reports). Conditional texts are a great feature.

Staff is very helpfull and reply quick to my questions. Review collected by and hosted on G2.com.

Downsides are the limited amount of visualizations of data and in some configurations of your reports backwards compatability is limited. Review collected by and hosted on G2.com.

The flexibility as far as questioning and branching goes is excellent. Its a big enough sandbox that I think it would be a great opportunity from a lot of applications. The costomer support has always been prompt, friendly, and knowledgable. Review collected by and hosted on G2.com.

I think since its such a large sandbox that it is fairly overwhelming for a small team to use. We love the reporting aspect and the connections to Google Drive but I wish there was a way to connect to Microsoft's ecosystem (onedrive, pbi, dynamics etc.) - probably a massive undertaking but I think it would be a great benefit for users.

Back to the overwhelming nature of a large sandbox. I think some basic orientation videos or recorded webinars would be extremely helpful for reminders, learning new strategies etc. There are many times I need a refresher and cant quite find what I need in the FAQ. Granted those are easier to edit than a video but I think those could be helpful for those of a different learning style. Review collected by and hosted on G2.com.

I really liked the number of features and the customer support which is very good, it is quite easy to implement in your own website. Review collected by and hosted on G2.com.

I think the tool is not very self explaining, if you don't get a full introduction to the tool it is almost impossible to understand or start using the tool, which is not so good Review collected by and hosted on G2.com.

It is highly configurable. I was able to prepare my survey questions and import them to get up and going very quickly. It really works well for the way that I intended to use it. Review collected by and hosted on G2.com.

Even though I couldn't find another tool like this with better importing capability. I wish you could import your questions with all of the configuration details for each question. This would drastically reduce the time to set up surveys when preparing the questions outside of the tool. Review collected by and hosted on G2.com.

Clear onboarding structure

Professional competence

Service & support

Technical function Automated reports

Homepage FAQ and videos Review collected by and hosted on G2.com.

You need a little time at the beginning due to the large number of options. But you learn very quickly. Review collected by and hosted on G2.com.

Customizing options for different projects, not only for surveys but the reports our participants can download. My team and I have also been impressed with how the PointerPro team--Sarah, Ignatius, Stacy, and recently Nataliia--have been so collaborative, supportive, and serving as excellent partners in making our ideas come to life. Review collected by and hosted on G2.com.

We experienced issues creating customizable reports using just the regular tools. It seemed to be too limiting and not user-friendly in terms of adjusting or finetuning spacing, for instance. A working knowledge of HTML is definitely needed. After several failed attempts at creating the report ourselves, we partnered with PointerPro for a fee to have them create the report exactly how we wanted it to look. Finally, for distributions, the scheduled times offered (every hour on the hour) are too limiting for us and we have to work around it. Review collected by and hosted on G2.com.