The UI is better than most of the competition. Customer service is responsive. Review collected by and hosted on G2.com.

They mislead you regarding email marketing campaigns. They tout all the amazing features in the marketing materials but fail to disclose their double opt-in process they require. If you want to email your contacts in a campaign where you can see performance metrics, they can require you to get every single one of those people to "opt-in" to your emails even if you have been emailing with a person for 20 years. It's very misleading and if these features are important to you, know this before you invest a lot of time, money and energy into the platform. Review collected by and hosted on G2.com.

I like how simple and easy Pipedrive is to use. It keeps all my leads, deals, and follow-up tasks organized in one place, making it easy to track progress and make sure nothing gets missed. Having everything in one place saves me time and keeps me organized. I can quickly see where each lead is in the sales process, know which follow-ups are due, and access customer information without switching between different tools. The initial setup was straightforward, and the interface is easy to understand, so onboarding was smooth. Connecting everything with Pipedrive helps me manage my workflow more efficiently. Review collected by and hosted on G2.com.

One thing that could be improved is the pricing, especially for smaller businesses. I'd also like more advanced reporting and automation features to be included in the lower-tier plans. Sometimes the mobile app can feel limited compared to the desktop version, so improving its functionality would make it even better. Review collected by and hosted on G2.com.

Provides quick snapshot of my day and the tasks I have. Allows for easy personalization so that I can see my data in the way that helps me the most. Great value as a full functioning CRM platform at a very competitive price. Utilizes APP integration and AI to provide more functionality Review collected by and hosted on G2.com.

Onboarding was not as comprehensive as I had hoped. Also, migrating data from one PipeDrive account to another was incredibly challenging and I was surprised at how much data was lost Review collected by and hosted on G2.com.

I like the interface. The sales pipeline view makes it easy to track performance and progress of salespeople and deals.

We have a dedicated account manager so support is easy. The AI tools are new and useful at times and the integrations that are available definitely make the tool more powerful. Review collected by and hosted on G2.com.

In the past the pricing was difficult to understand with different plans and multiple add ons but I think that may have been fixed now Review collected by and hosted on G2.com.

I like that Pipedrive links emails to deals and offers deal tracking. The integration with Slack and Trello is particularly useful. I appreciate how one click when a deal is won can trigger Project Set Up in Trello. The initial setup was easy, and that made getting started with Pipedrive straightforward. Review collected by and hosted on G2.com.

Emails don't always get attached to deals when sent in Google Mail, and I have to re-sync often. The scheduling can be tricky to set up - when giving people a range of meeting dates and times they choose one and the google meeting isnt automatically created. Review collected by and hosted on G2.com.

As the CRM Owner in my company, I use Pipedrive very intensively every day and am always impressed by the well-thought-out data logic and the structure of the system. It is fundamentally clear and intuitively designed and structured, making it very user-friendly. Clear sales funnels, straightforward analysis tools, and easy access to the linked elements of a deal are everything most sales employees need. Implementing Pipedrive into an existing team is therefore absolutely no problem.

However, if you delve deeper, wonderful opportunities for automating processes and structuring the data foundation reveal themselves, allowing you to keep a very close eye on and control the output of the sales team.

At any time when problems arise, they are addressed very quickly and easily - I have rarely had a conversation that did not help exactly where I was stuck. Review collected by and hosted on G2.com.

As easy as it is to implement Pipedrive into workflows in the sales team, it is sometimes difficult to establish good connections to other platforms and systems. It is definitely possible! The API support is great for individual solutions, but unfortunately, the native apps and integrations provided by Pipedrive often have limited capabilities here. Review collected by and hosted on G2.com.

This tool offers a clear, visual pipeline that genuinely improves my deal management. I’ve also had an excellent experience with customer service. The workflow automation is helpful, and the data import process feels seamless. Overall, it’s easy to use, with an intuitive user interface. There are ample integration options, it’s customizable to my needs, and it includes strong reporting capabilities. Review collected by and hosted on G2.com.

It can be difficult at times to customize the platform to accommodate a client’s sales process needs. It also isn’t built for full customer lifecycle management. Review collected by and hosted on G2.com.

Pipedrive has been an absolute game-changer for Vusela Risk Services. The intuitive pipeline management makes tracking our sales process effortless. The visual dashboard gives our team instant clarity on deal stages, and the automation features save us hours every week. The integrations with our existing tools are seamless, and the mobile app means we can manage client relationships on the go. Customer support has been outstanding whenever we've needed assistance. Review collected by and hosted on G2.com.

Honestly, it is hard to find anything significant to dislike. If anything, the initial learning curve for some advanced features takes a little time, but Pipedrive's excellent onboarding resources and support team make this a minor issue. We have been thoroughly satisfied with the platform overall. Review collected by and hosted on G2.com.

I love this platform for its user friendly interface. This platform enhances productivity by making the platform relatively simple. I also love the ability of this platform to integrate with much needed google platform. This greatly enhances the robustness of this platform. The capability of this platform to import data is really useful which allows continuity of the task effectively. The ability of this platform to pipeline the activity and schedule it is one key features that enhances the capability of the team. Review collected by and hosted on G2.com.

I love most parts of this platform but I wish that this platform have a mobile application as powerful as its web version. I also feel that more streamlining could be done to handle the transfer of data well. Review collected by and hosted on G2.com.

I use Pipedrive for my daily work tasks and it solves a lot of problems for me. It's like having an assistant, telling me what to do every day. I get to take notes, share them with relevant colleagues, and it reminds me when to follow up on a customer. I love the simplicity of use and having all customer data readily available in my customer portfolio. The tool effectively supports team coordination for a company of about 30 people. Review collected by and hosted on G2.com.

It could be a bit more intuitive. I guess it could just be the taskbar being a bit bigger and with texts on it. Review collected by and hosted on G2.com.