# Pinnacle Teleservices Reviews **Vendor:** Pinnacle Teleservices **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.9/5.0 **Total Reviews:** 6 ## About Pinnacle Teleservices Pinnacle is a messaging & omni channel communication service provider company. We believe in providing industry grade services to our clients and partnering in their growth journey. The company’s focus has always remained being customer centric and helping our clients with simple and advanced communication channels under one platform to achieve their mission of next generation customer communication and engagement. Our platform is built on the fundamentals of security, scalability, simplicity and compliance. ## Pinnacle Teleservices Pros & Cons **What users like:** - Users find the **easy creation of campaigns** with Pinnacle Teleservices to be simple and efficient. (1 reviews) - Users find the **ease of template availability** in Pinnacle Teleservices beneficial for quickly creating campaigns. (1 reviews) ## Pinnacle Teleservices Reviews ### 1. Usage of Pinnacle TeleServices for Instant Messaging SMS & Emails **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek P. | Design Specialist & Marketing, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2024 **What do you like best about Pinnacle Teleservices?** Pinnacle Teeservices we mostly use its SMS platform for sending transactional and promotional messages. It's easy to use interface allows for DLT registration and Template registration with ease . We buy bulk messages which is integrated with our Kylas CRM and Quizly App. We mostly use the SMS to send OTP to the consumers for logging in and other customer updates. **What do you dislike about Pinnacle Teleservices?** Costing of Pinnacle messaging is on par with its competitors, so nothing to dislike about pinnacle teleservices **What problems is Pinnacle Teleservices solving and how is that benefiting you?** We use Pinnacle Teleservices for SMS marketing. We have bought 50000 SMS for a low prices and use them for sending OTP messages and transactional messages. Broadcasting of messages through pinnacle teleservices is possible by updating the contact list on their dash board. Pinnacle Teleservices provide with access to DLT registrations as well. First our Sender Id needs to be registered along with DLT approved template, copy the template onto Pinnacle's Dash board update the contact list and broadcast your messages. Pinnacle Teleservices also provides with the delivery report as well which helps us to determine the delivery rate of messages and undelivered messages. ### 2. Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shibin J. | Survey Programmer, Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2024 **What do you like best about Pinnacle Teleservices?** Easy to Create Campaign East to register Templates **What do you dislike about Pinnacle Teleservices?** In old portals reason for rejection not Visible **What problems is Pinnacle Teleservices solving and how is that benefiting you?** Our Marketing & Sharing Info ### 3. Recommend Pinnacle for all your enterprise communications’ solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Mickey N. | Founder & owner **Reviewed Date:** February 25, 2022 **What do you like best about Pinnacle Teleservices?** Prompt delivery & excellent customer service is what makes Pinnacle the most superior SMS gateway provider. **What do you dislike about Pinnacle Teleservices?** So far, there has been nothing to dislike about their services. **What problems is Pinnacle Teleservices solving and how is that benefiting you?** Sharing information with our customers, sending OTP for authentication of our new users. ### 4. REAL ENTERPRISE & VALUE FOR MONEY - MESSAGING SOLUTION **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Pinnacle Teleservices?** SIMPLE UI / UX QUICK ONBOARDING HUMAN TOUCH MOST AFFORDABLE **What do you dislike about Pinnacle Teleservices?** THEY CAN INCREASE FAQ, BUT MAYBE THAT IS NOT SO BAD AS THEY ASSIGN YOU A SERVICE ACCOUNT MANAGER ONCE YOU ARE LIVE **Recommendations to others considering Pinnacle Teleservices:** THEY DONT HAVE TRIAL PACK FOR LARGE ENTERPRISES BUT, YOU CAN REQUEST SAME IF YOU ARE A STARTUP **What problems is Pinnacle Teleservices solving and how is that benefiting you?** SAVING COST BY USING THEIR OMNI CHANNEL SOLUTION (IMP WITH FALL BACK MECHANISM) FOR RCS > WHATSAPP > SMS ### 5. Satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Sugam P. | Marketing Head **Reviewed Date:** March 15, 2022 **What do you like best about Pinnacle Teleservices?** Support team response is quick and helpful **What do you dislike about Pinnacle Teleservices?** Sometimes server takes long to send SMS. **What problems is Pinnacle Teleservices solving and how is that benefiting you?** Connecting with patients in real time ### 6. Pinnacle Services systems, processes are reliable and support team is very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Pinnacle Teleservices?** Messaging services are reliable and sustainable **What do you dislike about Pinnacle Teleservices?** not encountered any considerable issues to dislike **What problems is Pinnacle Teleservices solving and how is that benefiting you?** prompt services and transparency and visibility ## Pinnacle Teleservices Discussions - [What is Pinnacle Teleservices used for?](https://www.g2.com/discussions/what-is-pinnacle-teleservices-used-for) - [DO YOU KNOW ANY OTHER COMPANY OFFERING RCS FALL BACK TO NORMAL SMS?](https://www.g2.com/discussions/do-you-know-any-other-company-offering-rcs-fall-back-to-normal-sms) - 1 upvote - [View Pinnacle Teleservices pricing details and edition comparison](https://www.g2.com/products/pinnacle-teleservices/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+04%3A21%3A04+-0500&secure%5Bsession_id%5D=ba03af87-e317-4b22-b3dd-f4d29376aa56&secure%5Btoken%5D=4c87c30418b87660b95a8e141de2de674d712047b45e3c12d0141092acd60089&format=llm_user) ## Pinnacle Teleservices Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Pinnacle Teleservices Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,153 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,206 reviews)