Phrase Reviews (1,300)

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Phrase Reviews (1,300)

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4.5
1,300 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the intuitive interface and ease of use of Phrase, highlighting how it simplifies translation tasks and enhances productivity. Many appreciate the platform's ability to streamline workflows and provide effective machine translation, making it a reliable choice for both freelancers and teams. However, some users note occasional issues with customer support and specific file handling limitations.

Pros & Cons

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Chiranjit D.
CD
Chiranjit D.
Project Manager
Translation and Localization
Mid-Market (51-1000 emp.)
"Localization is now faster and easier than ever"
5/5
What do you like best about Phrase?

One thing I really like is how smooth and modern the UI feels. Everything is easy to find, and managing projects is much more organized. The translation matching is excellent and helps avoid repetitive work. I also love how quickly we can assign vendors and send automatic messages directly from the platform. It makes communication much easier and speeds up the entire localization process. Overall, Phrase has become a tool that our team relies on every day. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

The platform is already very strong, but there are still a few areas that could be improved. Sometimes larger projects can take a little longer to load, and some advanced settings can be difficult for new users to understand at first. A few workflow screens could be simplified to make the learning curve even easier for new team members. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thanks for leaving a review! It's good to see that whilst you find Phrase overwhelming at first, now you've had time to familiarize yourself with the tool you believe it makes localization smoother and more manageable. We're glad that it's made your workflows more efficient, less error prone and simple to onboard new team members.

Andrea L.
AL
Andrea L.
Office Manager
Small-Business (50 or fewer emp.)
"Intuitive, Efficient Translation Management That Streamlines Multilingual Workflows"
4.5/5
What do you like best about Phrase?

What I like most about Phrase is how intuitive and efficient it is for managing multilingual translation projects. The translation editor is easy to work with, terminology and translation memories are well integrated, and the quality assurance features help reduce manual checks. It has significantly streamlined our workflow, improved consistency across projects, and made collaboration between project managers and linguists much smoother. Overall, it saves us a considerable amount of time while maintaining high translation quality. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

Overall, the platform is very reliable, but there are a few areas that could be improved. Some advanced settings and workflows can be difficult to locate, especially for new users, and certain administrative tasks require more clicks than necessary. It would also be great to see more flexibility in reporting and customization options, as well as continued improvements to performance when working with very large projects. These enhancements would make an already strong platform even more efficient. Review collected by and hosted on G2.com.

Dawid G.
DG
Dawid G.
Freelance Translator
Small-Business (50 or fewer emp.)
"A Great Tool for Professional Translators"
5/5
What do you like best about Phrase?

What I like most about Phrase is the automatic confirmation of identical segments, which saves a lot of time on large projects. I also appreciate the ability to sort strings by different criteria, such as confirmed/unconfirmed status or fuzzy match percentages, as this makes project management much easier.

Another feature I find very useful is the F8 keyboard shortcut for inserting tags quickly and accurately, which helps maintain formatting consistency and improves productivity. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

What I like least about Phrase is finding and navigating to assigned jobs. I find the job lists somewhat unintuitive, and in many cases I prefer to ask the Project Manager to send me a direct link to the assignment.

Even when I receive and use the link, I often struggle to find the same job later from within Phrase itself. As a result, I end up clicking the original link again. However, after I have already accepted the assignment, that same link often no longer takes me directly to the job, which can be frustrating and time-consuming. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thank you for leaving a review! It's wonderful to hear Phrase helps you to save time on large projects and you find the F8 keyboard shortcut especially useful. I'm sorry you have frustrations with navigating to your assigned jobs, but glad overall Phrase solves many of the challenges you face in your daily work.

Susanna R.
SR
Susanna R.
Linguist
Education Management
Enterprise (> 1000 emp.)
"Some minor changes on the platform"
4/5
What do you like best about Phrase?

In the Q&A section more functions had disappeared, so the overview is now simpler and I could save time. The DeepL engine is being removed from the platform (I do not know if this is good or bad yet.) NextMT appeared on the platform but I do not use it (I use Google engine), so I have no experience with it. Other than that, there weren't many new things in the system for me. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

The DeepL engine is being removed from the platform. We have lots of MT segments and the system is often unable to pull in the desired terms from the termbase list, so they must be manually click and insert into the target language field. (At the first time we thought that the engineers did not attach the termbase excel at all.) In the Q&A section more functions had disappeared which could be a good thing, but I do not have enough experience with that yet. Review collected by and hosted on G2.com.

T T.
TT
T T.
Freelance translator
Small-Business (50 or fewer emp.)
"Excellent CAT that helps me greatly reduce total translation time, efforts, and stress"
5/5
What do you like best about Phrase?

It maintains a user-friendly interface with smooth operations, which is much faster than other CAT tools I know. In addition, importing an Excel file as a TB is incredibly easy. Great for every single translator! Review collected by and hosted on G2.com.

What do you dislike about Phrase?

QA running time is longer than that of other CAT tools, in particular, memoQ. When the TB was huge, the QA check took more than 30 minutes. Review collected by and hosted on G2.com.

Response from Brittany Nelson of Phrase

Thank you for your review, Toshiaki! We also appreciate your feedback on the QA functionality for Japanese - English, it's definitely not perfect yet. But really glad to hear that Memsource is reducing your stress and helping you as a translator! Thank you for working with us :)

Virginia Elvira G.
VG
Virginia Elvira G.
Consultante externe
Enterprise (> 1000 emp.)
"My experience with Phrase TMS"
4.5/5
What do you like best about Phrase?

Best MT I have ever used. As always, human supervision is needed, especially when working when sensitive content (as is my case). There is one feature that Phrase offers that, in my experience, is not very common: creating a term base for letting translators which word NOT to use. This saves time and effort, as translators have fewer, more accurate choices. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

Unfortunately, in some of my recent projects, an error message appeared when I tried to confirm segments and save my progress. Not all the progress I had made was lost, but confirmed segments are used to track progress. Therefore, the rest of the team was unable to tell how much work I had actually completed. Most of the time, logging out then logging in again solved the issue, but this process can be confusing and time-consuming. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thank you for your review about our MT and term base features, we're especially glad the 'forbidden terms' functionality is saving you time! We're sorry to hear about the segment confirmation errors disrupting your progress tracking. That's frustrating, and we'd love to investigate further. Please reach out to our support team so we can get to the bottom of it. We appreciate your feedback!

Kenneth v.
KV
Kenneth v.
Översättare och webbredaktör
Small-Business (50 or fewer emp.)
"Great and easy-to-work-with TMS"
5/5
What do you like best about Phrase?

Phrase TMS is an excellent tool for me as a translator, receiving jobs from clients. In the job overview, I can see which jobs are new, started on, or completed. The editing view, where I add my translations, is also very nice. When I have a phrase that is very similar to an old one, Phrase gives me the translation of the older, similar phrase and shows me exactly where the two phrases differ. It's also easy to work with Term Banks and add terms when needed.

I also like that I can work online or on desktop, I prefer the latter for bigger jobs. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

If there is something to complain about, then it's the fact that Phrase doesn't necessarily recognize conjugated forms of terms. If I am supposed to use a term, and I actually use it, but in a conjugated form to fit Swedish grammar, Phrase will complain that I haven't used the term. Review collected by and hosted on G2.com.

Response from Brittany Nelson of Phrase

Thank you for your review, Kenneth! Really helpful to hear your feedback and also what's working well for you - glad the term bases have been an asset!

Kedar B.
KB
Kedar B.
Training and Technical Officer
Small-Business (50 or fewer emp.)
"AI-Assisted Translations That Boost Speed and Consistency"
5/5
What do you like best about Phrase?

It helps with translations using AI assistance and makes translation production faster. It also handles repetitive words and sentences, so the translator can more easily maintain consistency across translations. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

It would be even more helpful if it could use AI to detect inconsistencies among words and phrases in cases beyond exact (100%) or ICE matches. It could also flag potential inconsistencies and prompt me to review them. Review collected by and hosted on G2.com.

Jimena M.
JM
Jimena M.
Project Manager
Small-Business (50 or fewer emp.)
"Excellent translation environment"
5/5
What do you like best about Phrase?

The platform is very intuitive to use and it's easy to work with either as a translator or as a project manager. When setting up projects, the step by step format is very helpful, as you cannot forget about anything when creating the jobs and assigning them. The content hub has a lot of insightful and helpful information in case you have doubts. Phrase has been optimizing the use of AI, but it's not forcing it on you if you don't feel like using it, so that's also great. Their customer support service remains being as quick and helpful as always. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

Not really, I find it very useful. The platform has been adding new features lately, mostly regarding to the use of MT and AGT, which I still have to review thoroughly. Review collected by and hosted on G2.com.

Response from Beth Anderson of Phrase

Thanks for leaving a review! We're glad you like how much information is available within the Phrase help center and that you find our support team to be amazing. We understand not being able to find things easily is frustrating although hopefully as you get more used to the platform this will improve - please always reach out to our team if you're stuck - we are always happy to help.

AG
Audrey G.
Small-Business (50 or fewer emp.)
"Create and manage localization keys efficiently directly from Figma"
4.5/5
What do you like best about Phrase?

I still really enjoy using the Figma integration in my daily UI/UX workflow. Being able to create and edit localization keys directly from Figma makes the process much faster and more intuitive. The screenshot and tagging features are also very helpful for tracking and collaboration with developers and translators. Review collected by and hosted on G2.com.

What do you dislike about Phrase?

Overall, everything works well for me and the platform fits nicely into my workflow. The only improvement I would mention is that the Figma plugin sometimes feels a bit resource-intensive, especially on larger files, which can slightly affect performance. Other than that, my experience has been very positive. Review collected by and hosted on G2.com.

Response from Brittany Nelson of Phrase

Audrey, thank you for your review! And for your feedback around the Figma plugin, that's really valuable for us. But also happy to hear that the workflows in Phrase are saving you time and allowing you to focus on your design work.