--- title: Hyland Perceptive Content Reviews meta_title: 'Hyland Perceptive Content Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how Hyland Perceptive Content works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 42 scale: '5' date_modified: '2026-06-21' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Hyland Perceptive Content Reviews **Vendor:** Hyland **Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm) **Average Rating:** 4.1/5.0 **Total Reviews:** 42 ## About Hyland Perceptive Content Perceptive Content is a scalable content services platform that manages the entire content lifecycle, from capture to disposition. Flexible functionality across multiple business applications, integration with virtually any business application and a simple-to-use interface help Perceptive Content transform internal processes and the customer experience. ## Hyland Perceptive Content Pros & Cons **What users like:** - Users find **Hyland Perceptive Content easy to use** , benefiting from seamless solutions and robust document management capabilities. (9 reviews) - Users appreciate the **intuitive and user-friendly interface** of Hyland Perceptive Content, enhancing their overall experience. (3 reviews) - Users praise the **workflow automation** capabilities of Hyland Perceptive Content, streamlining document management efficiently. (3 reviews) - Users praise the **robust document management** capabilities of Hyland Perceptive Content, appreciating its security and departmental organization. (2 reviews) - Users appreciate the **customizable features** in Hyland Perceptive Content, enhancing their overall experience significantly. (2 reviews) - Users appreciate the **setup ease** of Perceptive Content, enabling seamless document routing and efficient workflow management. (2 reviews) - Users value the **workflow automation** in Hyland Perceptive Content, enhancing efficiency and streamlining document management processes. (1 reviews) - Customization (1 reviews) - Users commend the **efficiency improvement** of Perceptive Content, noting a significant boost in AP processing speed. (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users find the **missing features** in Hyland Perceptive Content hinder customization and modern functionality for improved workflows. (2 reviews) - Users face **difficulties with the update process** , often needing script writing and experiencing downtime during upgrades. (2 reviews) - Users find the **difficult learning curve** of Hyland Perceptive Content overwhelming and time-consuming to master. (1 reviews) - Users struggle with **ineffective document management** , finding it difficult to navigate and verify the validity of old documents. (1 reviews) - Users request improvements in **email functionalities** and modern UI elements to enhance their overall experience with the software. (1 reviews) - Users often experience **inefficient searching** , finding the need for improved indexing and more precise search options. (1 reviews) - Users face challenges with **integration issues** when connecting various scanners to Hyland Perceptive Content. (1 reviews) - Users find the **learning curve challenging** , requiring significant time and effort to feel comfortable with Perceptive Content. (1 reviews) - Limited Functionality (1 reviews) - Users desire a **better reporting tool** than the limited offerings of Perceptive Content for enhanced functionality. (1 reviews) ## Hyland Perceptive Content Reviews ### 1. Long time Perceptive/ImageNow admin **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Hyland Perceptive Content?** I like the customization that is allowed with iScripts and the number of additional features/add-ons that can be added to the main core server. Although, it would be nice if some of those features where just included instead of extra. **What do you dislike about Hyland Perceptive Content?** Need more modern html5/react development work done. The thick client still has the old sunflower for the waiting for process to finish. Need something more modern. Would like the routing rules to have more build in functions such as changing document keys/drawer/doctype. More rules for sending emails or customization for fields that you can add to the email alarms. Specifically, add more auto-populate functions in the subject/body of the email. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Solving the complex problems of AP Invoice processing. Helps the business to effectively and efficiently process AP invoices in a timely manner. ### 2. Application Administrator II **Rating:** 4.0/5.0 stars **Reviewed by:** Chris P. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland Perceptive Content?** It does what we need it to do. I find it intuitive. On a daily use basis. **What do you dislike about Hyland Perceptive Content?** The documentation, its a pain point to shift through old documents not knowing if they are valid or not. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** It works as as primary document repository, for quick retrieval in interacting with guidewire. ### 3. Hyland Perceptive Content Review **Rating:** 5.0/5.0 stars **Reviewed by:** keri l. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland Perceptive Content?** Being a Hyland customer for over 20 years, I appreciate the flexibility, ease of use and being a 'partner' vs a customer. **What do you dislike about Hyland Perceptive Content?** The upgrades process to new versions or releases isn't always easy and requires downtime. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Within the healthcare space, our company uses the Hyland ACUO VNA and NilRead. This technology benefits us in that it's vender neutral and allows us to interact with other client PACS systems, store images, present images via our portals and be able to provide a better service than our competitors. ### 4. Was an awesome product with an awesome company, now is a good product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland Perceptive Content?** Perceptive continues to perform well and progress under Hyland. The workflow engine outperforms almost any other on the market and continues to shine **What do you dislike about Hyland Perceptive Content?** It continues to shrink in footprint as Hyland continues to strip components and remove functionality from the applications. Every upgrade looses some ability somewhere **What problems is Hyland Perceptive Content solving and how is that benefiting you?** It works as an interface for our ERP that is in a green screen giving our users a comfortable user interface ### 5. Perceptive is good but now we have hosted solution sooo **Rating:** 2.5/5.0 stars **Reviewed by:** Deepa B. | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland Perceptive Content?** The way we search documents its easy .AP and HR loves it . **What do you dislike about Hyland Perceptive Content?** Sometimes search should exact word. We need better indexing . **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We can search documents from anywhere if we have PC .We can go back to any number of years and am sure this is not possible if we do manually ### 6. Hands-on experience with great people making all the information more understandable. **Rating:** 5.0/5.0 stars **Reviewed by:** Perla S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Hyland Perceptive Content?** Document management and workflow automation **What do you dislike about Hyland Perceptive Content?** Been using perceptive content for 3 months only, haven't encountered any issues so far. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** The amount of time that it is saving us when having to scan & capture batches of documents from all the different departments in my workplace. ### 7. First view of product but demos of what’s coming are very intriguing and exciting **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland Perceptive Content?** The AI aspect of all of it are incredible. Time saving! **What do you dislike about Hyland Perceptive Content?** Seems like it’s what’s to come not present day. We will be implementing end of year **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Collecting appropriate info and creating accurate searches based on customer, vendor, etc. creating and simplifying workflows ### 8. Good Product, that's getting better, with poor tech support **Rating:** 3.5/5.0 stars **Reviewed by:** Gavin A. | Senior System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Hyland Perceptive Content?** The new interface and the potential for connecting to the Content Innovation Cloud. **What do you dislike about Hyland Perceptive Content?** Technical support is way too slow and sometimes fails to fix the core product. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Storage and surfacing of documents and integrations with our SIS and lead-generation software. ### 9. Cutting Edge Solid Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Hyland Perceptive Content?** Perceptive Content is a mature product that provides a array of new features and functionality such as a mobile friendly interface. **What do you dislike about Hyland Perceptive Content?** Hyland hasn't been adding new features to the core product recently and has been focusing on converting everything to the web. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Perceptive Content provides a great workflow features as well as a rich scripting language for automation and integrations with other systems. ### 10. Utilize Perceptive Content for Document Storage **Rating:** 4.0/5.0 stars **Reviewed by:** Julie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland Perceptive Content?** It is easy to import documents into Perceptive Content. The web interface is intuitive and user friendly. **What do you dislike about Hyland Perceptive Content?** Some things require the abilitly to write program scripts. Hoping some things like mass update of properties becomes easier in the future. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** One of our departments recently onboarded and is using Perceptive Workflow to not only reduce the number of paper documents, but process additional properties on the documents by multiple users. ### 11. Perceptive Content Review **Rating:** 3.0/5.0 stars **Reviewed by:** Uzwala S. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Hyland Perceptive Content?** I like how we can build solitions seamlessly **What do you dislike about Hyland Perceptive Content?** Not more innovative products are been introduced to Perceptive compared to other apps Hyland owns **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Digitizing worklows so that we are paperless ### 12. Perceptive Content **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland Perceptive Content?** Perceptive Content is a great content management software. It is very robust. It has the capability to separate by departments keeping everything very secure. The community is very helpful and they have great trainings. **What do you dislike about Hyland Perceptive Content?** It takes some dedicated time to learn and can feel overwhelming. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** It helps our different departments easily find documents that need to be stored. To find critical information to promote our institution. ### 13. Great Document Management **Rating:** 5.0/5.0 stars **Reviewed by:** Carol W. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland Perceptive Content?** Integration to other systems, ease of use, **What do you dislike about Hyland Perceptive Content?** Reporting tool - Cognos BI, we would like another tool. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Financial Aid forms are being sent to Perceptive Content ### 14. Increased Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland Perceptive Content?** Perceptive allows document routing and retention with integration of processes and workflows. It allows easy workflow updates and management. **What do you dislike about Hyland Perceptive Content?** Document sticky notes are only one color but can have different security access. Different colored sticky notes are needed to differentiate allowed users. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Perceptive Content is used to process, route, and approve Accounts Payable documents and upload into our financial system. ### 15. Perceptive has changed the way we do business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland Perceptive Content?** We don't have to touch any physical documents and our speed of processing AP has greatly increased. **What do you dislike about Hyland Perceptive Content?** No good way to differentiate different sticky notes with different security. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Accounts Payable routing. We have a better handle on outstanding payables because all invoices are housed in one place. ### 16. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Hyland Perceptive Content?** Users are able to navigate the system easily. **What do you dislike about Hyland Perceptive Content?** Connecting different scanners can be a challenge **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Maintaining documents in one location for retrival ### 17. East Access to Documents **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Hyland Perceptive Content?** Format is easy to use and navigate. One stop show for all customer info **What do you dislike about Hyland Perceptive Content?** Sometimes it does not integrate appropriately with banner/salesforce data **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Perceptive acts as our document storage system - all student docs regardless of area (admissions, transcripts, grade changes) are in one place! ### 18. Using Perceptive Content for Admissions Needs **Rating:** 3.5/5.0 stars **Reviewed by:** Kristin C. | Director of Ph.D. Admissions, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Hyland Perceptive Content?** I love having the ability to upload and store all necessary student documents. We can easily capture a student packet, as well as a business office and financial aid scholarship and payment information. We can then quickly reference the documents that we need to find. We assign specific workflows to particular departments; that way, everything stays nice and clean, and I don't have to worry about documents that I don't need. Because I work for two different areas of the university, I have two different application sets that I can link to and view. This capability makes it easy to switch back and forth between students populations. **What do you dislike about Hyland Perceptive Content?** I do not have permission to print documents directly from the student's Perceptive file. This issue may be our university policy, but I currently have to print screen a file and then paste and print from another program. We sometimes also have issues where one department is not seeing our captured documents. This, however, can be easily fixed by correcting the workflow. The key is to make sure that EVERYONE who will need access to those documents at some point--for instance, if covering for someone that is on leave, can view that specific workflow. It's better to be proactive in that situation. **Recommendations to others considering Hyland Perceptive Content:** It's great to have one person or a department who knows the ends and outs of Perceptive. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** It dramatically helps reduce paper trails and storage of older documents. Before using Perceptive, I would have drawers and drawers of student files, transcripts, scholarship forms, payment forms, essays...so many different things, that were not current and that I didn't necessarily need in my office any longer, but I couldn't throw them out. Now, I can easily upload them to PC without worrying about them falling into the wrong hands and improved the storage and clutter situation. ### 19. Perceptive Content: Robust Functionality, Difficult to Maintain **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about Hyland Perceptive Content?** The window walker feature is a great tool that's surprisingly easy to use. The feature allows you to take pieces of metadata from tabled forms in other applications all with a single click (a feature I've not seen rivaled by competitors as easily/intuitively). The management console is user-friendly as well, making complex workflows simple with point and click setup options. **What do you dislike about Hyland Perceptive Content?** The cost and upkeep are two points that soured me on the product, especially if you're company plans to use Perceptive Content as a document repository. Products like Microsoft Sharepoint can easily replicate many features and functionalities of Perceptive Content if you possess the technical know-how. The license cost, costs associated with server maintenance, annual fees on scanning stations all made the elimination of Perceptive Content a fairly easy decision. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We used Perceptive Content to catch and "link" webforms submitted by customers. The product was linked to our customer database, which allowed it to convert the webforms into pictures files, import the files, attach certain pieces of identifying metadata, and then store itself in Perceptive Content. The file would be routed through various workflows/departments. ### 20. Working in Perceptive Content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Hyland Perceptive Content?** I like the ease with which our customers can complete a document and have it linked directly to their account. This software also makes it very easy for me as a staff member to scan and link a document to a customer account if needed. **What do you dislike about Hyland Perceptive Content?** If a front-line staff member does not scan a document into the system correctly that document can get lost in the system and not link correctly. This is user error though and not a computer glitch. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We have saved countless staff hours by storing files in Perceptive Content as opposed to storing them on paper in physical locations that have to be managed and organized on a daily basis. PC also allows multiple staff members in different physical locations to have immediate access to files, which cuts down on lost files and lost productivity. ### 21. Frequent Perceptive Content User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Hyland Perceptive Content?** It is simple to use and easy to tailor to your companies needs. **What do you dislike about Hyland Perceptive Content?** There are differences between the web-based experience and app-based experience. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Reviewing student applications and storing that information has been difficult in the past. Perceptive Content has allowed us to streamline that process. ### 22. Useful for scanning HR employee records **Rating:** 4.0/5.0 stars **Reviewed by:** Valerie L. | Human Resources Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Hyland Perceptive Content?** I like that I was able to figure out how to use the product without a tutorial. It replaced our old system (can't recall the name) and is far superior. It uploads documents quickly and accurately. **What do you dislike about Hyland Perceptive Content?** When a sheet gets hung up in the scanner and I retrieve it sometimes the app won't recognize that I've resolved the issue and I have to restart it to be able to move forward. **Recommendations to others considering Hyland Perceptive Content:** I would definitely give it a shot! **What problems is Hyland Perceptive Content solving and how is that benefiting you?** It enables me to get my work done quickly. ### 23. ImageNow/Perceptive Content **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan Reed H. | Office Manager of Information Technology, Maritime, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2018 **What do you like best about Hyland Perceptive Content?** ImageNow is an easy way to route documents through to other departments to quickly and efficiently complete a task. **What do you dislike about Hyland Perceptive Content?** ImageNow can sometimes freezer up when trying to print a document, but I think that is an internal error. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** It makes it much easier for me to pay bills and process new vendors into the system with minimal conflict. ### 24. Perceptive (owned now by Hyland) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about Hyland Perceptive Content?** It works well with Peoplesoft and Blackbaud CRM **What do you dislike about Hyland Perceptive Content?** The way the screen scraper works with Blackbaud CRM **Recommendations to others considering Hyland Perceptive Content:** This is a good user friendly scanning product. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** This is used to help our organization become more paperless. ### 25. A top-tier enterprise content management platform **Rating:** 4.5/5.0 stars **Reviewed by:** James H. | EpicCare Ambulatory Application Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2015 **What do you like best about Hyland Perceptive Content?** What I like best about ImageNow is the incredible amount of flexibility that it affords our organization. Due to the ease in which it allows us to develop customized workflows, I'm always confident that I can design and build a solution that meets the needs of practically any business challenge thrown at us. In addition, it's abundantly clear that Perceptive / Lexmark truly understands the needs of modern day business by the plethora of options and configurations that it makes available. I truly feel that no matter how complicated a process may seem, it can be accommodated (and vastly improved) by the product. **What do you dislike about Hyland Perceptive Content?** There are many intricate pieces that work in conjunction to form the ImageNow product and there are a number of services and options that are somewhat vague in their functionality. Context-sensitive help within the application would go a really long way in helping administrators understand all available functionality. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We utilize ImageNow to solve a number of business challenges across the enterprise. The most high profile use is for the capture and indexing of scanned medical records, faxed physician referrals, and imported data from legacy applications. In addition, we use ImageNow on the ERP side of the organization to process invoices, expenses, check requests, employee records & documentation, etc. ### 26. Lexmark Enterprise Software - review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2016 **What do you like best about Hyland Perceptive Content?** This software is capable of handling content from a wide variety of sources - including Email, Document scans, and electronic forms. It's also capable of integrating into other software used at my work place such as JD Edwards and SAP. **What do you dislike about Hyland Perceptive Content?** Setting up this software with other software I use was somewhat problematic and required the assistance of my IT department to be get it up and running correctly. I do not recommend this software for users who do not consider themselves technologically savvy if they plan to use it with other software. **Recommendations to others considering Hyland Perceptive Content:** Consider purchasing this software if you intend to integrate it into other software already being used and you have IT support capable of troubleshooting any issues. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Integration with existing software was extremely beneficial in being able to control documents in a secure manner, especially documents that required electronic signatures from multiple users. The control system allows an audit trail when any controlled documents are updated to new revisions. ### 27. LES- end-to-end management **Rating:** 4.0/5.0 stars **Reviewed by:** Shaifali G. | Quality Assurance Associate, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2016 **What do you like best about Hyland Perceptive Content?** It provides end-to-end solution for data management and providing that data whenever needed in smart representable way, as if it is smart enough to know which data is to show when. With this software it is easy to keep track of all micro data necessary for today's business management where micro management is not possible without this tool. **What do you dislike about Hyland Perceptive Content?** Its data capturing and data retrieving speed is sometimes create a problem in case of big data management. **Recommendations to others considering Hyland Perceptive Content:** It is a very good smart data management software and its ease to use without very much knowledge makes it tempting for naive. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** - Saving valuable information has got easier and as it is web based, it is easy to handle with mobile as well, on just one click. ### 28. Helps with Successful Customer interactions and engagements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2016 **What do you like best about Hyland Perceptive Content?** What I like best is the amount of flexibility that it grants our organization. It allows us to develop customized workflows at ease-so I'm always confident that I can design and build a solution that meets the needs of any business challenge that presents itself. **What do you dislike about Hyland Perceptive Content?** There are many intricate pieces that work in conjunction to form the ImageNow product and there are a number of services and options that are somewhat vague in their functionality. Context-sensitive help within the application would go a really long way in helping administrators understand all available functionality. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We solve a great deal of business challenges across the board with ImageNow. Its helpful in capturing and indexing scanned in medical records, faxed PCP referrals, and imported data from legacy applications. ### 29. Scanning Made easy! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2016 **What do you like best about Hyland Perceptive Content?** It was very easy to integrate our EPIC System with Lexmark - ImageNow. The software and support was very helpful during these rough times and the staff was always available to assist. We had numerous scanners pointing to various points along the way (HIM Scan folders/ PB Scan folders, card scans, etc.) and it was just very easy to configure and optimize. **What do you dislike about Hyland Perceptive Content?** occasionally, we would run into issues with the paths crossing (HIM going to PB and vice versa), however overall it was an easy fix. nothing really to dislike **Recommendations to others considering Hyland Perceptive Content:** very easy to use enabling end users to scan easily without much hassle **What problems is Hyland Perceptive Content solving and how is that benefiting you?** As of right now, the business problems that we are solving is how to get all the images that are scanned in via EPIC's EKG machines, sonos, etc. into the lexmark program. we have hundreds of scanning licenses, however they have certain limitations ### 30. Lexmark review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2016 **What do you like best about Hyland Perceptive Content?** very informative and easy to use software **What do you dislike about Hyland Perceptive Content?** there are some complicated features that could be simplified **What problems is Hyland Perceptive Content solving and how is that benefiting you?** customer expectations and company communications ### 31. Enterprise Content Management, Enterprise Process Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher M. | Manager Document Imaging & Third Party Applications, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2015 **What do you like best about Hyland Perceptive Content?** We enjoy the workflow features of Perceptive Content. We have clients at three universities comprising Undergraduate & Graduate Admissions, as well as Student Records. We designed pretty complicated business process flows in the backend of the software, but to the user, these appear very simple. Perceptive Content is very simple for the end users to use and utilize advanced features like workflow, digital signatures, and annotations. Our system also integrates with PeopleSoft. We routinely receive data from our PeopleSoft system and pass data back to it. Perceptive Content makes integration easy with its Web Service options. With some development expertise you can very easily integrate via SOAP and their RESTful API to your business systems. **What do you dislike about Hyland Perceptive Content?** Over the past several years Perceptive has acquired multiple companies and software technologies. This has presented challenges for both the end users and the company itself. Perceptive really needs to slow down their release cycles and focus more on integrating the technologies into the core product. Having to grapple with multiple brands, technologies, license structures is really difficult for both an administrator and an executive level. We have slowed down our purchasing because we aren't necessarily sure about how long a product would be around in the perceptive portfolio. While we really like the core technology, the quick pace of release along with a lack of integration of acquisitions into the main product leaves us apprehensive about the future. **Recommendations to others considering Hyland Perceptive Content:** Have Perceptive in for an RFP. If they are chosen do try and negotiate favorable terms and pricing. Utilize your IN HOUSE expertise as much as possible or feasible, you will have a better outcome when you understand the product rather than relying on professional services who are in one day and gone the next. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Our problems are twofold, the first of these being business process optimizations. Our processes are paper intensive and spanning multiple users within the office. To solve this we developed a workflow using Perceptive Content, coupled with their task features. This allows us to perform automated actions based on user selections as well as track how long a document remains in an incomplete state in the process. To that end we have created a workflow where documents and requirements are accumulated accurately and quickly and routed to the appropriate people within the office for review and approval. The second problem is to organize and retain the appropriate documents for admission applicants (in our case). Often we found that students might submit documentation, however the office might have misplaced these items. This caused unnecessary delays in the process and did not always lead to a good customer service experience. Utilizing Perceptive Content to organize documents has proved to be a great tool for our customers. Student documents are organized into an appropriate folder, all subsequent documents submitted are then placed into a folder and we are able to find these documents quite easily by way of searches. In addition, because each document has a creation time/date we are able to retain and dispose of documents as dictated by our universities retention schedule. This has brought us into better compliance with our universities retention policies and helps to eliminate any risk we might incur due to accumulation of documentation we do not need. ### 32. An affordable and easy-to-implementing software for small colleges **Rating:** 4.0/5.0 stars **Reviewed by:** David C. | Associate Director of Enterprise Applications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2015 **What do you like best about Hyland Perceptive Content?** We are a SQL shop so the product NOLIJ from Perceptive Software fits into our shoes perfectly. We can maintain all tables and stored procedures via SQL syntax at the back end which is convenient for us. **What do you dislike about Hyland Perceptive Content?** This software is built using Java so the initial setup on each computer is consuming time. Besides, Oracle is constantly upgrading the version for Java so we need to confirm with the company each time to make sure we can allow the end users to update their Java; otherwise, the users will experience an incompatible issue with the newer version. **Recommendations to others considering Hyland Perceptive Content:** It's an affordable and adequate software for small colleges. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We utilize this software to allow offices to share documents electronically and save physical storage space. The counselors and faculty advisors can make instant decisions whenever and wherever they need to access the documents. It has greatly shortened the communication delay between offices and makes us a more eco-friendly college. ### 33. A very user and admin friendly suite at a very competitive cost. **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan S. | Sr Systems Analyst - EDMS, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2015 **What do you like best about Hyland Perceptive Content?** The ease of use of the interface, the flexibility using java/vb scripts and the lower professional services and software costs. Newer employees are able to learn the software more quickly thanks to the interface, increasing adoption. The flexibility allows us to expand our use across the organization to include ERP, Clinical and ancillary services. **What do you dislike about Hyland Perceptive Content?** Occasionally the solutions and products are not as mature as competitors. You may be a beta tester for a new solution (although to their credit you usually get additional professional services hours for free). Additionally they have moved much of their support offshore, it is frustrating to deal with those tier 1 support prior to being referred **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We are working to eliminate paper within our organization. On top of that goal we have been able to centralize tasks across the organization/region. ### 34. Perceptive ImageNow **Rating:** 3.5/5.0 stars **Reviewed by:** Dustin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2015 **What do you like best about Hyland Perceptive Content?** Perceptive ImageNow (aka Content) is a great CMS for workflow management and process automation. With the right tricks, you can integrate with a variety of other business software and services thanks to iScripts (written in JavaScript) and the import client. From an information security stand point the images are saved in a (from what I gather) proprietary way which prevents any would be intruders from easily accessing the data. However, the key fields are stored in an MS SQL database so data mining is easy as pie. Perceptive support is very proactive and I never had trouble contacting them or resolving any issues with ImageNow. If not for the excellent product support I may have reviewed them a bit lower due to my experiences with eForms-- but they do stand by their products and help out clients quickly and effectively. We did not use BI, Reports, or Brainware- however the demo for Brainware (if they haven't renamed it yet) made the technology seem very useful. **What do you dislike about Hyland Perceptive Content?** eForms have the potential to be a great feature-- however be warned they are run in Java and may not be the best solution for any internet forms as users will receive a security warning message due to recent security exploits with Java. For this reason, our company did not follow through with our eForms implementation and wound up eating the cost of the license. eForms also has a rather tedious development environment-- the form designer it was packaged with wasn't even finished when we received the module. The demo provided via a remote session was also very misleading. My worst experience with Perceptive was definitely eForms. Licensing for additional modules is expensive for smaller companies! Every time I asked for a quote regarding a module the price was out of our budget. Some modules are based on usage, which does help, however some of them would benefit from tiered pricing. Not a big deal really, but Perceptive seems to be unable to decide on a final name for any of their products. I remember they were trying to rename Perceptive ImageNow to Perceptive Content and it seemed to result in a fair amount of confusion during an Inspire conference. **Recommendations to others considering Hyland Perceptive Content:** Thoroughly test new modules before purchasing licenses-- the demo provided for eForms was misleading and Perceptive did not refund the license cost resulting in a large loss for our company. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We used Perceptive ImageNow for business process automation (AP, AR, HR) as well as for form submission/approval for various other departments. We also used it for our online application (forms were imported after being submitted) before our HR department moved to another system. ### 35. Perceptive Software - ImageNow Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2015 **What do you like best about Hyland Perceptive Content?** We began using ImageNow from Perceptive for routing approval and storage of our AP invoices. we have since expanded the usage to include our driver qualifications department, journal entries, balance sheet reconciliations, capital expenditures approvals and much more. Our best liked feature is the workflow approvals but the retention policy manager runs a close second. **What do you dislike about Hyland Perceptive Content?** The biggest problem we have had is turnover in personnel handling our account. We have gone through several account managers and had some issues of personnel changes on projects that has caused some delays. **Recommendations to others considering Hyland Perceptive Content:** My recommendation if you are implementing Perceptive Software is to not be short sighted. Spend as much time as possible in mapping out your needs and processes. Doing this on the front end will be invaluable to your end solution. Some of our projects, we failed to really think through what we truly wanted and have had to go back and ask for additional changes and work to be done. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** The biggest problem we have solved is moving from using emails for approvals which are difficult to track and ensure that all the proper people are included and no one is missed in the approval process. We have seen head count reduction in AP of 5 FTE's over the past 4 years. We have eliminated an FTE in our CER process as well. Most of our upper management like that they can go to 1 location to approve many of the items they are needing to approve. We are looking forward to moving to the next version and taking advantage of the enhanced mobile capabilities for approval routing of documents. ### 36. Perceptive Software Ease of Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew P. | CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2015 **What do you like best about Hyland Perceptive Content?** Perceptive Software has a fantastic platform that is easily extended to just about any other platform. As a longtime data architect, DBA and now CTO, I have had the opportunity to build integrations between in-house systems and the Perceptive platform; their API just works, no surprises, it just delivers. **What do you dislike about Hyland Perceptive Content?** Frankly, for the work that I did, there wasn't anything to dislike. From the points of contact to the products themselves, everything worked as expected and many times exceeded expectations. **Recommendations to others considering Hyland Perceptive Content:** I would absolutely recommend Perceptive Software to anyone in any industry. Their tech is unparalleled in many fields, their employees are very professional, very helpful and very knowledgable. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** In every scenario we were able to join legacy systems to Perceptive for migration purposes, saving us a ton of time and outsourcing, true ROI. ### 37. Solid product **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | Senior Enrollment Systems Analyst, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2015 **What do you like best about Hyland Perceptive Content?** We've been using ImageNow for the past four years for our admissions and financial aid processes. It's eliminated the need to file paper and has introduced great efficiency into our operation through the use of workflow and custom iScripts to automate document import process and document movement through workflow. **What do you dislike about Hyland Perceptive Content?** Overall it's a very solid product, however Perceptive can be slow to fix product issues. **Recommendations to others considering Hyland Perceptive Content:** Software tends to be sold a la carte - be sure to ask what functionality you are getting for what you are paying for. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Document storage, automation of document filing and workflow. We saw a large increase in staff productivity. ### 38. ImageNow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2015 **What do you like best about Hyland Perceptive Content?** The ease of configuration is remarkable - non-technical consultants can design workflows in minutes. The workflow designer gui is logical and systematic, regardless of how complex the workflow structure may be. I have also found that debugging is straight forward on concise. **What do you dislike about Hyland Perceptive Content?** The integration with some products can be tricky; while the majority of products' integration is simple with Window Walker technology, I have found two products that required custom iScripting. So, while not impossible it is more tedious than usual. **Recommendations to others considering Hyland Perceptive Content:** Look at your costs of implementation - because it is so simple to use on an admin level you are independant of the supplier/ vendor if you wish to build future solutions autonomously. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Document management and governance compliance projects - I have found that training the internal IT teams was easy and quick which meant that the customers weren't dependant on us for first line support or solution modifications. This also meant that implimentations were more successfull and user acceptance was high. ### 39. ImageNow effectively enabled the transition to digital document managment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2015 **What do you like best about Hyland Perceptive Content?** ImageNow allowed our team to digitize over 500,000 documents during a strategic streamlining of our paper-based document processes over a fairly short amount of time. We then used the digitized documents to enable a robust process for document retrieval. Overall, the effort to digitize was not only necessary but also extremely beneficial. We were able to introduce workflows to easily retrieve documents for business use and to also allow auditors to easily locate the right document and content. **What do you dislike about Hyland Perceptive Content?** The ImageNow workflow tool, while powerful, becomes a bit more difficult to manage with growing complexities. By the end of it, we created a spider web of connections between the various elements in the workflow package. It would be rather difficult to make changes to the workflow at this point and would probably be easier to start from scratch. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We were moving away from paper-based processes to digitized workflows. ImageNow enabled the transition in a fairly short amount of time. It required alot of manual labour but we managed to convert over 500,000 documents. It was easy to create new workflows to manage any new documents or content. The key for us was to enable easy management and retrieval of key documents. ### 40. Mixed feelings, but they're heading in the right directions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2015 **What do you like best about Hyland Perceptive Content?** Software is full featured and integrates with high quality image processing and OCR modules. **What do you dislike about Hyland Perceptive Content?** Client software is heavy. Want it to be more of a platform versus having to do everything within the product suite. They do offer web services integration, but you pay per transaction for access to your own data.... really leaves a bad taste in ones mouth. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** We've had a very impressive ROI through reclaiming square footage previously lost to file cabinets, streamlining business processes, reduction in postage use. Increased customer service by having instant access to records, reduced amount of FTEs needed for administrative work allowing us to redirect their efforts to higher value tasks. Allowed department managers to discover bottlenecks in their processes and address them in real time. ### 41. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2015 **What do you like best about Hyland Perceptive Content?** The customer Support. They seem to be very responsive and know their product well. **What do you dislike about Hyland Perceptive Content?** The complexity of the system. The windows server seem to be fickle on server restart and the configuration file4s that must be pushed out to the end user profile often requires manual intervention. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** Integration with out HIE system, automation of patient record creation and document input. ### 42. Lots to learn **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2015 **What do you like best about Hyland Perceptive Content?** When it is setup correctly, there is no need to maintain or monitor **What do you dislike about Hyland Perceptive Content?** actions, scripts. Many times it is hard to modify the scripts actions without a strong Java background. **What problems is Hyland Perceptive Content solving and how is that benefiting you?** paperless ## Hyland Perceptive Content Discussions - [What is Perceptive Content used for?](https://www.g2.com/discussions/what-is-perceptive-content-used-for) - 1 comment - [What is OnBase system?](https://www.g2.com/discussions/what-is-onbase-system) - 1 comment - [Who owns perceptive content?](https://www.g2.com/discussions/who-owns-perceptive-content) - 1 comment - [What is ImageNow?](https://www.g2.com/discussions/what-is-imagenow) - 1 comment - [What is perceptive content desktop client?](https://www.g2.com/discussions/what-is-perceptive-content-desktop-client) - 1 comment - [View Hyland Perceptive Content pricing details and edition comparison](https://www.g2.com/products/hyland-perceptive-content/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+00%3A53%3A37+-0500&secure%5Bsession_id%5D=9696eb6f-515a-4e56-9b56-b284a8fa9320&secure%5Btoken%5D=b41294d99eecc31317a69810c072a69c133e3b9f2a20e5da493b52d321cc80f2&format=llm_user) ## Top Hyland Perceptive Content Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [IBM FileNet Content Manager](https://www.g2.com/products/ibm-filenet-content-manager/reviews) - 4.0/5.0 (110 reviews) - [M-Files](https://www.g2.com/products/m-files/reviews) - 4.4/5.0 (229 reviews)