AccuSourceHR, Inc. Reviews & Product Details

AccuSourceHR™ Workforce Solutions has been a nationwide leader in background checks and drug testing since 1999. We have always believed in creating an outstanding customer experience, which in turn leads to success in their hiring and onboarding processes. Whether using our services for criminal background checks, employment/education verifications, or drug testing, we provide fast and accurate results. Our Applicant Portal takes away the tedious work of data entry so HR professionals can put their focus on other tasks, while our CrimSource™ Continuous Criminal Monitoring services provides a revolutionary option for companies to have real-time updates on employees post-hire. AccuSourceHR™ understands that people-related decisions are the lifeblood of an organization and that one bad hire can wreak havoc on the company's culture and quite possibly impact the bottom line. Our services provide employers with peace of mind and trust that they will be presented with a clear understanding of who they intend to hire to represent them.

Seller

AccuSourceHR, Inc.

Discussions

AccuSourceHR, Inc. Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Danielle Olivier

Used by The Salem Group and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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AccuSourceHR, Inc. Integrations

(45)

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Brian L.

Support Services Manager

Mid-Market (51-1000 emp.)

10/29/2026

"Thorough, Proactive Team That Always Goes the Extra Mile"

5/5

What do you like best about AccuSourceHR, Inc.?

I love the thorough approach that they bring to each situation. Time and again, our rep has gone the extra mile to ensure that every angle is covered and that we are as informed as possible. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I can't say that I have any dislikes that come to mind. The one time that we had a situation where something went wrong, the team went above in beyond to not only correct things, but put corrective actions in place to prevent similar issues in the future. Review collected by and hosted on G2.com.

What problems is AccuSourceHR, Inc. solving and how is that benefiting you?

I am our company's primary contact though I am not a part of our operations team, who directly benefit from AccuSourceHR's work. But peripherally, I can say the team seems pleased in how quickly background checks come back, how easily it integrates with our ATS, and how at-the-ready our rep is to address any concerns. Efficiency is king, and AccuSourceHR definitely helps our teams to that end. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for your feedback. We’re delighted to hear that our team’s thoroughness, responsiveness, and commitment to going the extra mile have made a positive impact. We’re also glad our quick turnaround times and ATS integration help support an efficient hiring process. Thank you for your partnership and for choosing AccuSourceHR.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

8/1/2024

"Customer centered, solutions oriented."

3/5

What do you like best about AccuSourceHR, Inc.?

The online module is very user-friendly. Customer service provided is with real agents. The initial implementation was seamless; adjustments to packages have been easy to make as well. We use this service on a weekly basis and I don't experience outages. I'm unsure if AccuSourceHR can integrate with our HRIS system- ADP. I look forward to exploring this option. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The number of days it takes to get a response and updated pricing documents. There were a couple of instances where the person I was working with was out of the office, and I didn't receive an out-of-office email to let me know. When I checked in again, I was informed that they had been out of the office for the past few days. Taking time off is needed and recommended, my advice is to inform clients that are pending an update via an automatic reply. It helps us plan and respect their time away. Creating a custom package is limited, I can only select pre-made packages and not services separately. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for your feedback. We’re pleased to hear that our user-friendly platform, dedicated support team, and seamless implementation have helped support your background screening program. We also appreciate your feedback regarding response times, out-of-office communication, and package customization. AccuSourceHR offers an ADP integration, and we’d love the opportunity to discuss how it could support your organization. Please reach out to customersuccess@accusourcehr.com to learn more about the integration or to discuss your experience further. Thank you for your partnership and for choosing AccuSourceHR.

Leandra C.

Director of Teacher Licensure

Mid-Market (51-1000 emp.)

10/20/2026

Guest users or non-business users of the software, not included in G2 scores.

"Quick, Helpful Support and an Easy Way to View Completed Background Checks"

4/5

What do you like best about AccuSourceHR, Inc.?

I appreciate the customer service I receive! They are so quick to respond! In addition, the new product for viewing completed background checks is so easy to use and view. The team also came up with a solution for me to see their notes so that I can verify with students whether or not they still have steps to complete - that helps so much! Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The one thing I do not like about the new system is that I cannot print a group of background checks at one time. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for your feedback. We’re glad our responsive support team and intuitive platform help simplify the background check process and provide the visibility you need. We also appreciate you highlighting the inability to print multiple background checks at once. Your feedback will be shared with our development team for future consideration. Thank you for your partnership and for choosing AccuSourceHR.

Jon K.

Director of Corporate Operations and Compliance

Small-Business (50 or fewer emp.)

7/14/2026

"Intuitive Platform, Exceptional Support—AccuSourceHR Is a Trusted Screening Partner"

5/5

What do you like best about AccuSourceHR, Inc.?

We've had an excellent experience with AccuSourceHR. The platform is intuitive, reliable, and makes the background screening process straightforward for our team.

What truly sets AccuSourceHR apart is their customer service. Whenever we have a question, we receive a prompt response from knowledgeable professionals who take the time to fully explain the situation, discuss available options, and ensure we understand the results. We never feel like we're just another customer; they work with us as a true partner.

Communication is outstanding, and their team is responsive, professional, and easy to work with. Whether it's a routine screening or a more complex situation, we know we can count on timely support and accurate guidance.

The combination of an easy-to-use platform, exceptional customer service, and fast, knowledgeable support makes AccuSourceHR a trusted partner. We highly recommend them to any organization looking for a dependable background screening provider. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Honestly, I don't have any significant negatives to share. Our experience with AccuSourceHR has been consistently positive. They've proven to be a responsive, knowledgeable, and dependable partner, and they've consistently met or exceeded our expectations. Review collected by and hosted on G2.com.

What problems is AccuSourceHR, Inc. solving and how is that benefiting you?

AccuSourceHR has simplified and streamlined our background screening process across our organization. As a staffing company with multiple divisions, different service lines, and varying client requirements, we need a solution that is flexible, reliable, and easy for our team to use.

Their platform integrates well with our ATS/CRM, which improves efficiency, reduces manual work, and helps us move candidates through the hiring process more quickly. Just as important, their customer support team understands our organizational structure and works seamlessly with us regardless of which division or program we're supporting. Whether we have a routine question or a more complex screening requirement, they respond quickly, explain everything clearly, and help us find the right solution.

The result is a more efficient hiring process, consistent compliance, faster turnaround times, and confidence that we have a knowledgeable partner supporting our business. They have made background screening one less thing our team has to worry about. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for sharing such thoughtful feedback. We’re glad our intuitive platform and responsive, knowledgeable support team have helped streamline your screening process across divisions and integrate smoothly with your workflow. We truly appreciate your recognition of our partnership‑focused approach and are grateful for your recommendation. Thank you for your trust and for choosing AccuSourceHR.

Juliana K.

Payroll Analyst

Mid-Market (51-1000 emp.)

2/19/2026

"Efficient and Easy-to-Use Service for Screening and Drug Tests"

5/5

What do you like best about AccuSourceHR, Inc.?

I really like the customer service of AccuSourceHR, Inc., it is very efficient and fast. The system overall is very clear and extremely easy to use for placing an order for candidate screening. We can always count on customer service if there is any issue. Since they switched to SourceDirect, although it took me a bit to understand it, it is still easy to use. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Since they switched to SourceDirect, it has been a bit difficult for me to understand it, but it's simple. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for your thoughtful feedback. We're pleased our customer service, clear system design, and ordering process have improved your screening workflow. We appreciate your note about adjusting to SourceDirect and are here to support you as you become more comfortable with it. Thank you for trusting us with your screening needs. We look forward to continuing to serve you.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/28/2026

"Great for Background Check Tracking"

3.5/5

What do you like best about AccuSourceHR, Inc.?

Nice tool for sending, tracking, and reviewing background check data. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

In the education section of application, I'd like the Degree Type field to be a drop-down menu option, or give examples for staff to choose from. We are a health center and we often see medical assistants say "certificate" because their MA training program gives them a certificate when completing the course, and then the system cancels the verification because they do not verify certificates, and it creates more work for us. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for your feedback. We’re pleased to hear that our platform helps automate and simplify background check tracking for your team. We also appreciate your feedback regarding the Degree Type field and the challenges it can create during the education verification process. We’ve shared your comments with our team for consideration as we continue to enhance the user experience. Thank you for your partnership and for choosing AccuSourceHR.

Verified User in Manufacturing

Enterprise (> 1000 emp.)

10/20/2026

"Staggering Errors and an Unfriendly Interface Despite Helpful Support"

2/5

What do you like best about AccuSourceHR, Inc.?

I think their dedicated Customer service team is trying their hardest. Ot is nice that they integrate with our ATS Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

The amount of errors and issues is staggering. The user interface is incredibility user unfriendly. The amount of click and screens that open to do a simple task makes no sense. The lack of reporting features that are readily available make evalusting the system near impossible Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for your candid feedback. We’re pleased to hear our dedicated customer service team has been helpful and that our ATS integration supports your nationwide screening program. We also appreciate you taking the time to share your concerns regarding system usability, reporting capabilities, and your overall experience. We take feedback like this seriously and would welcome the opportunity to better understand the challenges you’ve encountered and work toward solutions. Please reach out to your main point of contact or customersuccess@accusourcehr.com, and a member of our leadership team will be happy to connect with you directly. Thank you for your continued partnership with AccuSourceHR.

Brooke S.

Talent Acquisition Senior Recruiter

Mid-Market (51-1000 emp.)

7/13/2026

"User-Friendly Platform That Keeps Background Checks Moving"

4/5

What do you like best about AccuSourceHR, Inc.?

Accusource has a user-friendly platform that’s easy to navigate and straightforward to use. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Client notes are a nice feature; however, it would be even better if an alert could be emailed to recruiters to notify them of any pending items. That way, we wouldn’t have to constantly open each individual background check and read through it to see what might be holding the process up. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for sharing your experience. We’re glad to hear our user‑friendly platform supports your hiring workflow and keeps screenings moving efficiently. We appreciate your suggestion; feedback like this helps guide future enhancements. Thank you for choosing AccuSourceHR.

Katelyn M.

Sales and Recruiting

Small-Business (50 or fewer emp.)

2/6/2020

"Responsive Service for Background Checks"

4.5/5

What do you like best about AccuSourceHR, Inc.?

I really appreciate the customer service at AccuSourceHR, Inc. If a background check is taking longer than expected or if I need a rush on something, I just email their customer care and get very quick responses. The initial setup of AccuSourceHR, Inc. was also very easy. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Sometimes if a background is taking too long, I might get a response from two different customer service agents, and the information might not be the same. So I will have to respond asking why the information has been different. Review collected by and hosted on G2.com.

Recommendations to others considering AccuSourceHR, Inc.:

Great and fast service! Review collected by and hosted on G2.com.

What problems is AccuSourceHR, Inc. solving and how is that benefiting you?

I use AccuSourceHR, Inc. for running background and DMV checks for our staffing agency. Their customer service is quick, especially if I need a rush on backgrounds. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for sharing your experience. We’re glad our quick customer care support and easy setup have helped streamline your background and MVR screens. We appreciate your feedback regarding occasional differing TAT updates from multiple team members; it’s helpful as we continue refining our communication processes. Thank you for choosing AccuSourceHR.

Laurie L.

Compliance Supervisor

Small-Business (50 or fewer emp.)

1/31/2025

"AccuSourceHR--Love it!"

5/5

What do you like best about AccuSourceHR, Inc.?

The ability to check the status within the AccuSource portal. It shows exactly when the ETA is and which counties/cities are still pending. Customer Service is always prompt, efficient and very helpful! Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

Not much to dislike -- wish it was faster sometimes but understand that could be based on the source the information is being requested from. Review collected by and hosted on G2.com.

Response from Danielle Olivier of AccuSourceHR, Inc.

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Thank you for taking the time to provide feedback on our services. AccuSourceHR values our partnership and looks forward to supporting your ongoing screening needs.