# Payworks Reviews **Vendor:** Payworks Inc. **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.3/5.0 **Total Reviews:** 29 ## About Payworks Payworks offers a comprehensive payroll solution tailored to meet the diverse needs of Canadian businesses, regardless of size. Designed to simplify payroll management, it ensures accuracy, compliance, and efficiency, allowing businesses to focus on their core operations without the complexities of payroll processing. Key Features and Functionality: - Scalability: Accommodates businesses with multiple locations and business numbers, providing user-based permissions accessible through a single secure login. - Seamless Integration: Integrates with Absence and Time Management systems, enabling direct data flow into payroll without the need for manual data entry. - Auto Filing: Manages tax remittances and Workers' Compensation Board (WCB) premiums, and submits Records of Employment (ROEs) directly to Service Canada on behalf of the employer. - Continuous Enhancements: Ensures users are always on the latest version without the need for manual upgrades or migrations. - Unlimited Previews: Allows generation of multiple payroll previews before final authorization, ensuring accuracy and confidence in payroll processing. - Direct Deposit: Facilitates direct payment to employees' bank accounts, eliminating the need for managing bank files or issuing paper cheques. Primary Value and Solutions Provided: Payworks addresses the challenges of payroll management by offering a reliable and efficient system that ensures compliance with ever-changing legislation. With features like auto updates, homepage reminders, and a statutory pay calculator, businesses can stay informed and compliant. The dedicated NPI-trained service representatives provide personalized support, ensuring that businesses have a consistent point of contact familiar with their specific needs. Additionally, the streamlined five-step onboarding process makes transitioning to Payworks straightforward and stress-free. By automating critical payroll functions and providing expert support, Payworks enables businesses to focus on growth and operations without the burden of payroll complexities. ## Payworks Pros & Cons **What users like:** - Users find Payworks to be **intuitive and user-friendly** , requiring no extra guidance for seamless operation. (3 reviews) - Users find Payworks to be **intuitive** , easily adaptable without needing tutorials or HR guidance. (1 reviews) - Users appreciate the **speed** of Payworks, making payroll and time management efficient and effortless for everyone. (1 reviews) - Users enjoy the **user-friendly interface** of Payworks, finding it intuitive and accessible for all skill levels. (1 reviews) **What users dislike:** - Users find the **navigation unintuitive** , especially when trying to view deductions and using the HOVER function. (1 reviews) - Users feel that Payworks suffers from **outdated technology** , highlighting the need for a more modern system update. (1 reviews) - Users find that **update issues** with Payworks relate to its outdated system, requiring timely updates to improve functionality. (1 reviews) ## Payworks Reviews ### 1. Payworks Review **Rating:** 4.5/5.0 stars **Reviewed by:** Marsha J. | Client Services Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Payworks?** As an HRIS managing bi-weekly payroll for over 500+ employees, I find Payworks extremely user-friendly and reliable. The system makes payroll processing seamless with features like automatic CRA remittances, audit trails, and ROE generation. I especially appreciate the detailed reporting tools and how easy it is to make retroactive entries or update pay changes. Onboarding new employees through the platform is also simple, thanks to built-in checklists and preloaded templates. The time-off and approval workflows keep everything organized and reduce back-and-forth communication. **What do you dislike about Payworks?** While Payworks is strong on compliance and usability, the reporting dashboard lacks customization options. For example, I can't easily create custom visualizations or filter metrics by department without exporting the data into Excel. The interface also feels a bit outdated and could benefit from a modern refresh to enhance the user experience, especially when comparing it to other HRIS platforms. **What problems is Payworks solving and how is that benefiting you?** Payworks has helped reduce manual errors and saved our team countless hours by automating routine payroll tasks. It ensures compliance with CRA, handles complex payroll adjustments like retroactive pay or manual bonuses, and makes it easy to track vacation, sick time, and lieu balances. During a payroll audit, I was able to quickly retrieve historical changes and approvals, which made the process stress-free. The platform also supports benefit integration, which reduces duplication when managing deductions and enrollment changes. ### 2. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Payworks?** Easily adaptable and did not require a tutorial or further guidance from HR dept. **What do you dislike about Payworks?** It takes a bit of navigating to see deductions, taxes, etc. I don't like the HOVER function. **What problems is Payworks solving and how is that benefiting you?** I can easily toggle and review from one month to the next to ensure my commissions were paid. I can specify the month for these details if ever I need a reminder. ### 3. Payworks was a Great Payroll Software **Rating:** 4.5/5.0 stars **Reviewed by:** Adrianna T. | IT Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Payworks?** This system made sense. It was easy to use as both an Administrator and an Employee. The Dashboards feature was my favorite part. Logging in to see whos anniversaries/birthday were occurring was an important feature for me. **What do you dislike about Payworks?** Payworks was old and outdated and needed a system update. It sounds like they have been making the necessary updates to stay current with the market. So, I imagine any of the previous issues I experienced with Payworks have been updated to no longer exist. **What problems is Payworks solving and how is that benefiting you?** The biggest issue we experienced with Payworks was just the outdated system. Whenever a problem occured, all we needed to do was reach out to our assigned rep, and we'd hear back almost instantly with a resolution being actioned. Our reason for leaving Payworks was because we were looking to move to a Full HR service platform. From what I can gather, Payworks is getting better at becoming a full HRM. I am not sure what the cost to the organization was for Payworks implementation. It was in use when I had started my time with Swish. ### 4. Very easy to use and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Tori B. | Executive Assistant and Facilities Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Payworks?** payworks is user friendly, laid out well, and is intuitive to all users, even those who may not be the best at working with computers. This is the best payroll & time management software i've used. **What do you dislike about Payworks?** there is nothing i dislike about payworks **What problems is Payworks solving and how is that benefiting you?** We used Payworks for payroll, as well as vacation and time management. payworks allowed the team to independently access all their pay information and vacation time easily and quickly. ### 5. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Payworks?** Payworks has a clean look and is user-friendly. I like the option of bookmarks for shortcuts on the frequently used links. **What do you dislike about Payworks?** I have yet been able to save frequently used reports. This is the only part that is not simple about the platform. **What problems is Payworks solving and how is that benefiting you?** Payworks helps us achieving a Paperfree environnment. No more cabinets full of employee files. ### 6. Easy software to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Payworks?** You can log your vacation requests, see the remaining available hours. It's easy to start and end your working shift. **What do you dislike about Payworks?** I understand it's a security feature, but Payworks logs me out too quickly. **What problems is Payworks solving and how is that benefiting you?** It saves me from keeping track of my hours using a spreadsheet and keeping track of my vacation days. ### 7. Payworks is easy to use and receives positive feedback from all! **Rating:** 5.0/5.0 stars **Reviewed by:** Allegra B. | People Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2020 **What do you like best about Payworks?** Easy to read calendar. Easy to submit time off requests - no way to mess up! You have to submit leader for approval before even entering timeframe. Once requests are approved an email goes straight to the employees work email for verification, followed by another approval/denial email once their leader has approved/denied request. Payworks is visually easy to navigate and cannot get lost into the website as there is minimal buttons. **What do you dislike about Payworks?** Nothing to dislike! Only positive feedback from all employees even the non-technical savvy ones. The only mistake I find employees regularly doing is accidentally submitting their time off request for 2 days instead of 1. This is an oversight that once explained to employees they know to keep an eye out for this.There is nothing more that I dislike! I am so happy our organization switched to Payworks! **What problems is Payworks solving and how is that benefiting you?** Solving issues of submission to the proper leader for approval, and submission of requests within the pay period. Other benefits include: Employee responsibility for their own time management, no more missed requests leading to overfilled vacation and time-off banks. I have seen nothing but benefits to switching to Payworks for our organization and would recommend this system for any organization looking for user friendly, easy to teach, and fast efficient time off management system. ### 8. This is great software to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Payworks?** Easier to use and gives correct results. Good to work **What do you dislike about Payworks?** Nothing. This is good to use. Easier and upto date **Recommendations to others considering Payworks:** Yes, I would like to recommend other officials to use Payworks **What problems is Payworks solving and how is that benefiting you?** I did not face any problems to use ### 9. Best payroll processing software **Rating:** 5.0/5.0 stars **Reviewed by:** Dakota S. | Business Systems Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Payworks?** I like how easy and intuitive it is to use and how responsive the team is when you need any help. Great price and they do the majority of work for you. Would 100% recommend. Some features weren’t as intuitive at the beginning but they always work to improve and make things run smoothly. **What do you dislike about Payworks?** There isn’t anything that I dislike. I’m a big fan **Recommendations to others considering Payworks:** Just give them a call and see for yourself how easy it is to use **What problems is Payworks solving and how is that benefiting you?** They prepare all T4 for you, creating an ROE is a breeze. Same with onboarding process or keeping things organized. ### 10. Im working with payworks for a year now and I would never choose otherwise! **Rating:** 5.0/5.0 stars **Reviewed by:** Ondrej S. | Accounting & Restaurant Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Payworks?** User friendly. Looks great and its very easy to precess everything **What do you dislike about Payworks?** There is really nothing to dislike everytji g works good **Recommendations to others considering Payworks:** I would definitely recommend payworks we previously had a different provider *** and payworks is really fresh and new agains the other we had **What problems is Payworks solving and how is that benefiting you?** Did not realky have to solve problems it was easy to input year end info from previous payroll processor ### 11. Easy and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Amit G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Payworks?** Customer services support and 100% of accuracy **What do you dislike about Payworks?** Need to change master data every payroll. **Recommendations to others considering Payworks:** Payworks is the best payroll system, the most important thing I have liked is their customer service team, they are always ready to answer and help. **What problems is Payworks solving and how is that benefiting you?** Processing payroll, Annual Audit, T4, and online portal for employee. ### 12. I had experience with Payworks working for non-profit organization **Rating:** 4.5/5.0 stars **Reviewed by:** Natalia S. | Payroll Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Payworks?** We had multiple locations and multiple pay frequencies which the system handled well **What do you dislike about Payworks?** Additional RH and Absence modules would have been helpful **Recommendations to others considering Payworks:** Not too many companies use this software but it satisfies all the needs for the mid size organization with multiple locations and pay frequencies **What problems is Payworks solving and how is that benefiting you?** Reporting system was a bit difficult to customize to organizational needs ### 13. Good Software; Relaible; Cost effective; Good customer service **Rating:** 3.5/5.0 stars **Reviewed by:** NIla H. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Payworks?** Efficiency in tax filing for employees, contractors, full timers & part timers **What do you dislike about Payworks?** I did not dislike anything about Payworks **What problems is Payworks solving and how is that benefiting you?** Efficiency in tax filing for employees, contractors, full timers & part timers ### 14. Payworks review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Payworks?** Easy to use and to navigate. Simple to learn and get started. Had no issues forming schedules and keeping data organized **What do you dislike about Payworks?** The connection was slow at times on a network that was fast for other websites. Had to reset my password twice because it didn’t save it the first time **What problems is Payworks solving and how is that benefiting you?** I used payworks to make time sheets for my team members. It was simple to use which is definitely a plus in terms of efficiency ### 15. Great software and amazing support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2020 **What do you like best about Payworks?** Very user friendly, easy to use, full service with ROEs, T4s and statutory remittances is tremendous help for busy payroll department. Plus very helpful and knowledgeable customer service team. Improved security. Affordable **What do you dislike about Payworks?** There’s nothing to dislike. Although with this new CEWS their earnings report view mode could be improved a bit **What problems is Payworks solving and how is that benefiting you?** Year end preparations don’t consume a lot of time anymore and GL entrees are easy to follow with gel report ### 16. Good for outsourcing abd customer service is great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2020 **What do you like best about Payworks?** Customer service is really great. I appreciate their work. I believe other than that its easy to print reports. **What do you dislike about Payworks?** Interface can be confusing sometimes but it works out well for me. It works well when you get experience using it. **Recommendations to others considering Payworks:** If work with a company that helps managing payroll easily. And have great service- this one is for you. **What problems is Payworks solving and how is that benefiting you?** It a fast way to generate tax forms and easy way to recheck them. Fast payroll services. ### 17. User Friendly & Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2020 **What do you like best about Payworks?** Simple T4, ROE. Responsive CS when needed **What do you dislike about Payworks?** Nothing comes to mind... Great product!! **What problems is Payworks solving and how is that benefiting you?** Automating payroll and related processes, saving time and resources compared to manual processing. ### 18. Payworks is a good company tool for payroll **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Payworks?** The pay stubs can be issued electronically and every employee has his/her own access account. **What do you dislike about Payworks?** If an hourly employee’s rate is changed during the pay period, there is no way to show two rate breakdowns. Instead, we have to adjust the total amount after keeping the original rate. **What problems is Payworks solving and how is that benefiting you?** The work efficiency is improved as pay stubs, ROE and payroll reports can be all electronic and easily accessible online. ### 19. 2 years of using this software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Payworks?** It's user friendly interface and their amazing customer service. When you call their support, they literally answer the call within 3 minutes and always know how to fix your issue. **What do you dislike about Payworks?** I had never had any issues with it in my previous company **What problems is Payworks solving and how is that benefiting you?** We used it as our employee database as well as for payroll purposes. Never had any issues during our payroll runs. ### 20. Payroll Admin **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Payworks?** Works really well. From time card to processing payroll to produce T4s and ROE, everything is automated. **What do you dislike about Payworks?** I used for about year and half, don't have anything that I don't like. **What problems is Payworks solving and how is that benefiting you?** The rep was very helpful with any questions or concerns. ### 21. Highly recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Payworks?** Easy to use system, very affordable and responsive customer service team **What do you dislike about Payworks?** Pay run numbering can get confusing if you run more than one pay run in one pay period **What problems is Payworks solving and how is that benefiting you?** makes payroll processing, T4 and R.O.E generation very easy ### 22. Controller **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Payworks?** Easy to use for process payroll . **What do you dislike about Payworks?** It required a lot setup time . **Recommendations to others considering Payworks:** None **What problems is Payworks solving and how is that benefiting you?** Process Canadian Payroll without updating Payroll table ### 23. A Serviceable Payroll/Time System **Rating:** 2.5/5.0 stars **Reviewed by:** Jeff S. W. | Documentation Specialist (Contract), Executive Office, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about Payworks?** Payworks is a straightforward system which allows employees reasonable access to their pay and time information. It gives employers considerable control over the management of the pay and time matters of their business. **What do you dislike about Payworks?** Cluuunky GUI. While responsive enough in both mobile and desktop, the GUI is clunky, requiring what seems like too many clicks and back & forths. **Recommendations to others considering Payworks:** It seems to do the job, although without sufficient benefits that I'd really recommend it. I could inform someone it exists, but as of yet I haven't moved past ambivalence about Payworks. They recently did a facelift on the login screen; unfortunately I think it's aesthetic has thus decreased. Our company has found the Vacation Request system to be less useful to us than a simple paper system, which is a gloomy strike against the product, as it exists to make such matters electronic/digital. There is ability to add notes to time cards, but it is too click-heavy without needing to be. Furthermore, our system is somehow set to automatically assign a 30-min Unpaid Break every day, even though an employee may not in fact take that break. It also assigns this break at apparently unpredictable times-- at least, we can't really figure out what basis it decides that suddenly this time one day, another time another day, is the commencement of this unavoidable 'break'. We're not aware of how to stop this happening, although it is probably something that can be done. **What problems is Payworks solving and how is that benefiting you?** Our business uses Payworks, and it is certainly serviceable. It definitely is of benefit to give employees this flexibility in how to sign in and out, how to view their time cards, pay information, etc. ### 24. Payworks is great! Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2020 **What do you like best about Payworks?** Let's me view my pay stubs all in one online space. User friendly. easy to submit hours. Can request time off through payworks **What do you dislike about Payworks?** No clock in, clock out option. Not customizable **Recommendations to others considering Payworks:** Use payworks! it's very straightforward to use and very user friendly **What problems is Payworks solving and how is that benefiting you?** Easy to submit time sheets and see all times that were submitted and for what position. can easily see time off requests and if they have been approved or denied ### 25. User-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2019 **What do you like best about Payworks?** The application is straightforward and easy to navigate. You can easily access you pay statements and tax forms online. The Calendar functionality is a nice way to view your time-off. **What do you dislike about Payworks?** It isn’t integrated with our benefits program. Navigation could be improved with links to the other pages. **What problems is Payworks solving and how is that benefiting you?** From a user perspective, I can easily access my pay statements, tax forms, and manage my vacation online. ### 26. Payworks experience **Rating:** 4.0/5.0 stars **Reviewed by:** Georgia H. | Receptionist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Payworks?** The application is straightforward and easy to navigate. **What do you dislike about Payworks?** Unable to edit certain things from my own account, or clock in from phone (this is just how it was set up at my work) **What problems is Payworks solving and how is that benefiting you?** Easy to review what days/hours I’ve worked, not unnecessarily confusing. ### 27. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2019 **What do you like best about Payworks?** Easy to use, very quick and efficient. Would recommend to any company **What do you dislike about Payworks?** Not linked with my clinic schedule in Jane **What problems is Payworks solving and how is that benefiting you?** Less errors in input fee for service clients ### 28. Easy Platform to Manage Pay **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Payworks?** I like how easy it is to access your pay statements and any tax forms you man need. So much easier to view it online. It’s such a simple interface that it’s not hard to use. **What do you dislike about Payworks?** A couple of things I dislike is that you need to remember an additional piece of information to sign in. Which is your customer ID. It should only be username and password because I can never remember the customer ID. Also don’t like how big everything looks when you are on a desktop computer. It’s like you are viewing it on a mobile device and where it’s a big screen it’s super big **What problems is Payworks solving and how is that benefiting you?** There aren’t any business problems that I’m solving with Payworks but some benefits that I have realized are quick access to my pay statement and any tax forms that I may need. ### 29. love this product **Rating:** 4.5/5.0 stars **Reviewed by:** lynn z. | people manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Payworks?** so easy to set up new employees and to search existing **What do you dislike about Payworks?** changing information on an employees profile is a bit tricky **What problems is Payworks solving and how is that benefiting you?** payroll is so much easier - [View Payworks pricing details and edition comparison](https://www.g2.com/products/payworks-inc-payworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+22%3A50%3A34+-0500&secure%5Bsession_id%5D=fa049e98-0b2c-47dc-8b05-4bf1dd4057ac&secure%5Btoken%5D=4e28b7eaac16f845c60614536a084674729ba01b02803fbc8701a244afe53b0d&format=llm_user) ## Payworks Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Payworks Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability ## Top Payworks Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,272 reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (4,840 reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - 4.2/5.0 (4,123 reviews)